EL CARMEN SUITES - Prices & Hotel Reviews (Antigua, Guatemala)

It was nicely located just 5min from city. Nice to have breakfast on the rooftop. Rooms and hotel was quite nice. The service as well, they can also help you with tours. You have working wifi there too.

Date of stay: July 2019

Rooms

Service

Sleep Quality

Trip type: Travelled

1 Helpful vote

Helpful

Share

Response from elcarmenhotel, Director de Relaciones con Clientes at El Carmen Suites

Responded 22 Jul 2019

Thank you for your comments regarding your stay with us. We are happy to hear that you enjoyed our breakfast served on our rooftop.

Juan wrote a review Jun 2019

1 contribution

Poor sleeping experience

Hotel is very centric which is good but ended up awake at 3am by the sound of other room alarm and noisy guests checking out, rooms dont have any sound control plus have poor ventilation and get quite warm (no vents and no a/c). Beds are squeaky and not that confortable. The bathroom is horribly decorated. Overall for the price (over 100 usd) I am sure there are better other choices.

Date of stay: June 2019Trip type: Travelled

Helpful

Share

Response from elcarmenhotel, Director de Relaciones con Clientes at El Carmen Suites

Responded 1 Jul 2019

Thank you for your review, this help us improve. We are sorry to hear there were some issues with the ventilation and sound control. Please rest assured we have addressed this with the team to ensure we improve on this.

311lenny wrote a review Feb 2019

Dubai, United Arab Emirates9 contributions5 helpful votes

Rooms are very run down and smell

The communal areas here are lovely. Grear coffee too. But the first room I got given absolutely stank of a stong chemical smell which I can only imagine is the floor cleaner. I asked to be moved, 5 minutes jn there made me nauseous. The next room also smelled old and is run down. Road noise very loud! The mattress doesnt have a mattress protector, the thin fitted sheet goes straight on the matress which is just gross. Thumbs down for me.

Date of stay: February 2019Trip type: Travelled

Helpful

Share

Response from elcarmenhotel, Director de Relaciones con Clientes at El Carmen Suites

Responded 11 Mar 2019

Thank you for your comments, we are sorry for the inconveniences, we will take this under consideration.

James C wrote a review Nov 2018

Brisbane, Australia12 contributions15 helpful votes

Beautiful courtyard, safe and friendly staffs

This hotel is a cosy little oasis, set in the lovely colonial town of Antigua. The courtyard within the hotel is beautiful and its landscape ; simple and yet stunning , making us feel right at home. It’s just great to be able to chill at the courtyard sipping coffee or a beer. The staffs are all friendly and very helpful, passionate and knowledgeable. The staff helped us booked most of our activities at great prices and we are so grateful for all the tips. The rooms are big, simple and yet functional . Hot water is available but can take a few minutes to flow through the shower, so a little of patience help. Overall this is a nice place to stay, and i would recommend checking it out.

Date of stay: October 2018Trip type: Travelled

1 Helpful vote

Helpful

Share

Response from El Carmen H, Director de Relaciones con Clientes at El Carmen Suites

Responded 6 Dec 2018

Thank you for sharing your experience with other travelers. We are glad to hear that you enjoyed our facilities and that our staff was helpful. Thank you for your stay with us and we hope that you will consider us for your next trip!

Claudio T wrote a review Nov 2018

Santos, SP424 contributions106 helpful votes

Nice comfy hotel

This is a very nice 3 Star Hotel. Not in the center of the town, but not far from everything. Just 4 blocks away from the Main Plaza (Parque Central de la Antigua Guatemala). I would say the location, a little bit away is better to have a tranquil night. The hotel itself does not show all the beauty from the outside. There is a big wood door that is kept closed all day and night. But inside you will be presented by a huge garden very well taken care of. There is no parking. People are very attentive and always smiling. The room is very comfy, good bed, small tv that I did not try. In my room (19) there was 2 queen beds. My only complain is the shower, difficult to get to a constant water temperature. Sometimes too hot, sometimes colder. But nothing that bothered too much. I do not know if this is normal, but there is no air conditioning. One day it was hot to get sleep but as I was tired I had no issues. The internet was really good, for the local hotels I have been in Guatemala. Like 30 Mbps downstream / 5 Mbps upstream. The breakfast is the high point. You have lots of options to choose from and they are served in the rooftop, where you have a wonderful view of the volcanos around. I tried the Motuleños, a speciality of the house. 2 fried eggs on 2 fried tortillas filled with fried black beans, tomato sauce, cream, cheese and cilantro and fried plantains as a side accompaniment. There is some fruits and tea, coffee and orange juice as well. Photos attached. …

Date of stay: November 2018Trip type: Travelled

1 Helpful vote

Helpful

Share

Response from El Carmen H, Director de Relaciones con Clientes at El Carmen Suites

Responded 28 Nov 2018

Thank you for sharing your feedback regarding your stay and for the kind words regarding the breakfast. Thank you for staying with us and we hope that you will consider us for your next trip!

PreviousNext