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Hotel Casa Santo Domingo

3A Calle Oriente No 28A, Antigua 03001 Guatemala
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Traveller (2370)
360
Panoramas (39)
Room & Suite (542)
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About

#8 of 91 hotels in Antigua
Location
Cleanliness
Service
Value
2023 Travellers' Choice Best of the Best
In 1979 UNESCO declared the colonial city of La Antigua Guatemala as a World Cultural Heritage Site turning it to a recognized treasure of exceptional value before the eyes of the world. In the XVII Century, the Convent of Santo Domingo was one of the largest in America and in 1773, the earthquake of Santa Marta almost totally destroyed it. In 1989, the project known as Casa Santo Domingo was developed with the primary objective of rescuing the vestiges of the Convent and Temple buried under tons of rubble. Hotel Museum Spa Casa Santo Domingo progressively emerged where each corner is a page lost in time that joins others to form a beautiful chapter of the great book of our history.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Patio
Walking tours
Kids pool
Secured parking
Wifi
Hot bath
Pool / beach towels
Adult pool
Outdoor pool
Heated pool
Fence around pool
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Complimentary welcome drink
Kid-friendly buffet
Kids' meals
Outdoor dining area
Special diet menus
Wine / champagne
Highchairs available
Airport transportation
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Hand massage
Head massage
Makeup services
Manicure
Massage
Massage chair
Neck massage
Pedicure
Salon
Solarium
Steam room
Waxing services
24-hour security
Baggage storage
Chapel / shrine
Concierge
Currency exchange
Gift shop
Newspaper
Non-smoking hotel
Outdoor furniture
Shops
Sun deck
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Butler service
Doorperson
First aid kit
Infirmary
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Clothes dryer
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Fireplace
Housekeeping
Minibar
Cable / satellite TV
Complimentary toiletries
Bathrobes
Interconnected rooms available
Private balcony
Room service
Safe
Telephone
VIP room facilities
Wardrobe / wardrobe
Iron
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
Hair dryer
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Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
Family
Green
Languages Spoken
English, Spanish
2600Reviews40Q+A100Room tips
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Chloe L wrote a review Feb 2024
18 contributions3 helpful votes
I hate having to write bad reviews but here we are.... I have traveled to over 69 countries and my family itself is in the hotel industry. I usually only travel and stay in 5 star hotels so I expect 5 star service where I do. After reading some of the reviews below, I am shocked how many bad reviews there were for this hotel. I stayed 3 nights ta this hotel, originally only had 2 nights booked and wanted to extend my stay for a 3rd night, but after 2 unanswered emails I decided to just go ahead and book another suite. Granted all that was left were the very expensive suites because a wedding was blocked and booked during the stay. First 2 nights were not bad, the room we had was a bit of a dungeon with no windows for $450... but that is alright. On the day we had to change rooms, I made sure to let the front staff know I was switching rooms and to have my key ready and my bags moved from storage to the new room so we could have an easy transition. I spent the full day walking around and decided to head back to the hotel at 5pm to get ready for dinner. I approached the front desk asking for my key and the check in guy had no idea what i was asking for.... no key no information. No problem, I will redo my check in. 20 minutes later I am still not checked in... not only that, my check in guy left to go pick up DOMINOS PIZZA ( the sad part was I caught him) and I stood at the desk asking for someone to finish my check in.... 10 more minutes passed and I finally got a key. I would like to point out my last night I booked a suite that cost me $900.... To make matters worse... I wanted to go and check out the pool before dinner.... i was not provided a fob... I went back to front desk to talk to a manager for all my inconveniences, to find no manager on duty so they sent me front house in charge. Hilarious... it was the guy who checked me in and left to get food.... he sure got an ear full from me. He didn't know what to do to make things better besides giving me a fob that no longer worked because the facilities were closed..... I wanted something to make my stay better so finally I was given the general manager of the hotel, who was surprised to hear of my experience. I would have settled for breakfast for my final day... however, without my knowledge I had breakfast prepaid for all 3 days of my stay and was not told so, so I made other arrangements to have breakfast elsewhere. I have never been so disappointed in customer service before, whether it is $5 or $500, everyone should have a great experience.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Jonathan A wrote a review Feb 2024
Panama City, Panama1 contribution
I have never written a negative review before now, but I had such a frustrating experience I feel its important to share. As a seasoned global traveler, rarely have I witnessed such a disorganized state of affairs as I found in Hotel Casa Santa Domingo. A warning to all travelers who need to use their room in the day that this hotel cannot provide a smooth transition between its rooms - even when you have paid an extra $194 for an upgrade to ensure it. I was forced out of my room promptly at noon and not given access to my new room until after 3pm. I was offered the bustling hotel entrance for my private zoom meeting as there was no quiet place to offer me when I needed it most, including my own room. I only paid the upgrade to be in a better room thinking it would be a smooth transition. Had I known I would be evicted at noon, I never would have paid it. Won’t be making the mistake of upgrading here again. On a more positive note the hotel is ideally located, has lush gardens and sweeping ocean views.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: Dont pay for an upgrade! I got evicted from one room at noon and had no room until after 3pm
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Fito S wrote a review Feb 2024
Guatemala City, Guatemala92 contributions18 helpful votes
They charged us full price and then gave us a room with a construction directly on the roof. When I went to ask for a room change, they begrudgingly accepted and changed me to another room without a window, right next to the place where they hold the weddings. The guy in the Front Desk, whose name was Fernando, had a smug attitude and seemingly no intention of helping us. I stayed in this hotel a few times before this, but after this experience I can confidently say I will never stay here again.
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Date of stay: February 2024Trip type: Travelled with family
Room Tip: Avoid the weekends!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Oscar López, Atención al huésped/Recepción at Hotel Casa Santo Domingo
Responded 2 weeks ago
We appreciate your preference to stay at Casa Santo Domingo during your stay in La Antigua Guatemala. We are very sorry to hear that your interaction with some of the staff members was not as desired; we are very careful in our selection as we know the impact they have. If you give us the opportunity to serve you in the future, please contact me at olopez@casasantodomingo.com.gt to make your reservation in a special way and show you the quality of service that characterizes us.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Barbara D wrote a review Jan 2024
Satellite Beach, Florida121 contributions17 helpful votes
+1
I’m sure you already know this is a wonderful resort- type hotel set in the ruins of a fifteenth century monastery. The grounds are exquisite. There are art and antiquity museums and shops right here to keep you occupied. There is a full spa to relax in. The lovely pool has plenty of lounges and waiters to take your orders. The restaurant has an excellent breakfast buffet. Antigua Tours has an office on site that can reserve tours or shuttles. We took the “walking” tour to the top of Pacaya volcano. ( I highly suggest you reserve a horse unless you are in excellent shape. It is 5 1/2 miles long walking on uneven surfaces but the views are spectacular!) I have stayed in many hotels in many different countries and the thing that sets this one apart is the lovely staff. So friendly and welcoming. Stay here. You won’t regret it!
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Date of stay: January 2024Trip type: Travelled with family
Room Tip: Book shuttles, and tours in advance!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Oscar López, Atención al huésped/Recepción at Hotel Casa Santo Domingo
Responded 2 weeks ago
Thank you very much for staying at Casa Santo Domingo during your visit to La Antigua and for recommending our services. We are thrilled to hear that you enjoyed your stay with us and hope to have the opportunity to welcome you back soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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erin464 wrote a review Jan 2024
Houston, Texas938 contributions170 helpful votes
+1
For the most part, I really liked this hotel but you need to understand what it is. You are not getting a small, intimate boutique hotel. You are getting a large hotel with several guest room wings, multiple pools and a spa, two museums, several restaurants, a gift shop, and a chapel where you can get married. Depending on where your room is, it might take 10 minutes or more to lock your room, walk through the grounds, and exit the hotel onto the street. Also note that the hotel is set apart from the main touristy area by about a 10 minute walk. This means it is quiet, but it made us a little more hesitant to walk anywhere outside the hotel after dark. This hotel is essentially a resort, and although it is beautiful once you walk in it is also quite confusing to know where to go to check in. We did not see any signs pointing us toward a front desk and ended up walking around dragging our bags for quite a while. Once at the front desk there was a big line. They only had 2 people working so we waited about 20 minutes to check in. Once we checked in, everything went smoothly. I loved all the history around us, as the hotel is set in an old convent. It was so cool to walk through the ruins and to see all the remnants of the past as you walk down the hall. I also loved how you could see Fuego and Acatanengo in the distance whenever you passed through one of the many courtyards. Our room was beautiful, with a fireplace and a high vaulted ceiling. We were staying in one of the spa rooms, which was set in a separate area with private access to the spa (which was accessed from our balcony). The spa, private pool, and hot tubs were gorgeous! I just wish we had a way to lock our room when we headed over there, as there is no lock on the balcony door (only the front door). Luckily the hotel provides a safe so we put our valuables inside it before heading to the spa, but I still didn’t love leaving everything open and unlocked. I can’t speak to the other rooms but I would highly recommend the spa access rooms. They are spacious, feel very private, and I appreciated the free water and coffee kept at the entrance to this wing. The water pressure in the shower is also great. We stayed on the second floor and it was amazing to be able to see Agua Volcano from our balcony! If a resort is what you are looking for, this is definitely the hotel for you.
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Date of stay: December 2023Trip type: Travelled as a couple
Room Tip: I would recommend a spa room as they have access to a private pool and hot tubs
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Oscar López, Atención al huésped/Recepción at Hotel Casa Santo Domingo
Responded 3 weeks ago
We value your preference. We constantly update the property to keep it up to standard and improve all of our guests experiences but it is apparent that in this occasion we failed to minimize disruptions; please accept my most sincere apologies. If we have the opportunity to turn your experience around, please contact me at olopez@casasantodomingo.com.gt.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Andrew L wrote a review Jan 2024
1 contribution
I have a deep disliking for Hotel Managers who lie about their prior knowledge of a problem room. Our Agent had booked us a suite at the hotel. On arrival the room was very pleasant and in keeping with what we had seen on the website. Avoid room 266. Each of the three nights we stayed there we were woken at around 0445hrs by the noise of scraping furniture from the kitchen below. After the first night our Guide spoke to the Hotel Manager to explain our concerns. We were told that he would look into it. The same noise awoke us the following morning. After the second night we spoke to the Manager ourselves with the Guide present. The Manager Oscar was ‘surprised’ by our complaint but again agreed to look into it. Now I have checked on Tripadvisor I see that Oscar has had this issue pointed out to him before. Frankly one of the prime reasons to stay in a hotel is to get a good night’s sleep. Room 266 is not fit for purpose and should not be occupied by any paying guests. Shame on you Oscar. The rest of the hotel is delightful and the staff are superb.
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Date of stay: January 2024Trip type: Travelled with family
Room Tip: Don’t allow them to put you in Room 266
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Oscar López, Atención al huésped/Recepción at Hotel Casa Santo Domingo
Responded 4 weeks ago
"Thank you for taking the time to provide us with your feedback. We are truly sorry to have let you down and will take steps to address the issue in the future. If you give us a second chance, please contact me at olopez@casasantodomingo.com.gt and I will personally make sure that you have a pleasent experience."
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Spud800 wrote a review Jan 2024
Cambridge, United Kingdom164 contributions67 helpful votes
This is the hardest review I have ever had to do but will give it a go. After a long trip from the UK we were more than impressed with the look of this amazing building we were shown to our room and wow did this live up to expectations very lovely well appointed and spotlessly clean we then went down for a light supper and very impressed by the food the staff were very pleasant and tried hard they have no English and we have no Spanish but we managed. Next morning woke up and we had a little balcony with table and chairs looking over the swimming pool and hills above we though amazing coffee here drinks tonight perfect went down to a lovely buffet breakfast we really though this was a dream but it went down hill at speed we went to spend our first day exhausted by the pool well it was a free for all no rules at all lots and lots of kids of all ages running and jumping dive bombing and screaming like you have never heard impossible to sit there the behaviour so appalling jumping in to jacuzzi then pool inflatables everywhere very young children in jacuzzi all day no way an adult can get in one child with a nappy on had a bit of a leak in the Jacuzzi just finished us off so started to complain but management not bothered we went back to our room where it was impossible to read music speaker outside room for pool so loud noise from pool unbearable so back to sort this out were told it’s a swimming pool but our suite as the call it and it is lovely is looking over this unsupervised free for all set up still management did nothing so we got hold of our agent and they did offer to move us but hotel full and it was in a basement but at last they took some notice but guess what they decided to work on the chimneys above our room from 9am until 6 pm the noise of the builders was unbearable we were loosing the will to live. There is more but will leave it at this as the Hotel has so much to offer lovely staff fantastic food the most amazing and interesting remains of a convent to explore I do recommend that if you stay here you check your room for peace as I write this it sounds like a heard of banshees are in the pool and this will go on until 9pm tonight.
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: No rules or control over pool and jacuzzi a nightmare.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Oscar López, Atención al huésped/Recepción at Hotel Casa Santo Domingo
Responded 27 Jan 2024
"Thank you for taking the time to provide us with your feedback. We are sorry to hear that offering you a change of location was not an option for you, as you liked the room. We will take steps to fix the problem in the future. If you give us a second chance, please contact me at olopez@casasantodomingo.com.gt and I will personally ensure you have a pleasant experience."
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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baybohemia wrote a review Dec 2023
San Rafael, California28 contributions43 helpful votes
+1
Wonderful stay at this historic and enchanting property. Lovely grounds, museums, pool and artwork abound. Very cool room with exposed wood beams and working fireplace. Staff were so accommodating and wonderful. No reservations at all recommending this beautiful hotel.
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Date of stay: November 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Oscar López, Atención al huésped/Recepción at Hotel Casa Santo Domingo
Responded 13 Dec 2023
Thank you very much for such an excellent rating and for recommending out Hotel to others. We are pleased knowing you had such a good experience and look forward to welcome you back soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Diana P wrote a review Nov 2023
North Miami, Florida15 contributions10 helpful votes
I was here for a couple of days and despite the fact that the installations of the hotel are beautiful, the service is just awful. The worst service ever!! Everything is so complicated, so difficult to get things done easily and smoothly that you just want to run and get out. Everything gets hours, yes, hours!!!. We arrived at midnight and they made us fill the entire form again when we though it was already completed! We needed to pass again our credit card to be blocked again twice! We had an early flight and it was impossible to get the final check in advance. Everything you get is a no for answer. Nothing is possible. The service here is just awful, and the no attitude is the worst. People please!!! Take a customer oriented training!!! I won’t come again here!! It was a painful experience!
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Date of stay: November 2023Trip type: Travelled on business
Room Tip: Improve the service! Improve the attitude! Train your people!!!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Oscar López, Atención al huésped/Recepción at Hotel Casa Santo Domingo
Responded 3 Dec 2023
Thank you for staying at Casa Santo Domingo during your visit to La Antigua and for sharing your comments with us. We're sorry to hear that your stay didn't meet your expectations and hope to have another opportunity to serve you.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Andrea María A wrote a review Nov 2023
4 contributions3 helpful votes
Casa Santo Domingo's spa is my safe place! It's definitely the best Antigua has to offer - great staff, great food and an amazing environment! I love staying there for a night or a week because of how comfortable you can be!
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Date of stay: November 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Oscar López, Atención al huésped/Recepción at Hotel Casa Santo Domingo
Responded 22 Nov 2023
We value your preference and taking the time to write such a nice review. It is gratifying to know that you enjoy our services and look forward to your next visit.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
HK$1,785 - HK$2,372 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
casa santo domingo hotel antigua, casa santo domingo antigua guatemala
LOCATION
GuatemalaSacatepequez DepartmentAntigua
NUMBER OF ROOMS
130
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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HOTEL CASA SANTO DOMINGO - Updated 2024 Prices & Reviews (Antigua, Guatemala)

Frequently Asked Questions about Hotel Casa Santo Domingo
Which popular attractions are close to Hotel Casa Santo Domingo?
Nearby attractions include Casa del Jade (0.5 km), Casa Santo Domingo Museums (0.1 km), and Antigua Foodie Tours (0.2 km).
What are some of the property amenities at Hotel Casa Santo Domingo?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Hotel Casa Santo Domingo?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Casa Santo Domingo?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hotel Casa Santo Domingo?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Hotel Casa Santo Domingo?
Conveniently located restaurants include Adra Kitchen, El Criollo, and Hector's Deli.
Are there opportunities to exercise at Hotel Casa Santo Domingo?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Hotel Casa Santo Domingo have airport transportation?
Yes, Hotel Casa Santo Domingo offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Hotel Casa Santo Domingo located near the city centre?
Yes, it is 0.6 km away from the centre of Antigua.
Are any cleaning services offered at Hotel Casa Santo Domingo?
Yes, laundry service and a clothes dryer are offered to guests.
Does Hotel Casa Santo Domingo offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.