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Hotel Casa Santo Domingo

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3a Calle Oriente No 28 A, Antigua 03001 Guatemala
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (2006)
360
Panoramas (39)
Room & Suite (488)
What is Travellers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travellers and are ranked in the top 1% of properties worldwide.
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 02/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Casa Santo Domingo
Updated 02/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#2 of 104 hotels in Antigua
Location
Cleanliness
Service
Value
2021 Travellers' Choice Best of the Best
In 1979 UNESCO declared the colonial city of La Antigua Guatemala as a World Cultural Heritage Site turning it to a recognized treasure of exceptional value before the eyes of the world. In the XVII Century, the Convent of Santo Domingo was one of the largest in America and in 1773, the earthquake of Santa Marta almost totally destroyed it. In 1989, the project known as Casa Santo Domingo was developed with the primary objective of rescuing the vestiges of the Convent and Temple buried under tons of rubble. Hotel Museum Spa Casa Santo Domingo progressively emerged where each corner is a page lost in time that joins others to form a beautiful chapter of the great book of our history.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Airport transportation
Business Centre with Internet Access
Conference facilities
Parking
Wifi
Hot bath
Adult pool
Outdoor pool
Heated pool
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast buffet
Breakfast in the room
Special diet menus
Shuttle bus service
Car hire
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Solarium
Steam room
Baggage storage
Chapel / shrine
Concierge
Currency exchange
Gift shop
Newspaper
Non-smoking hotel
Shops
ATM on site
Butler service
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Air conditioning
Private balcony
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
VIP room facilities
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Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mountain View
Historic Hotel
Languages Spoken
English, Spanish
2383Reviews35Q+A100Room tips
Traveller rating
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Popular mentions
Morgane_25 wrote a review 18 Jul
4 contributions
We stayed 5 nights in this hotel in two different suites with SPA access and we loved it ! All the rooms are different. Ours were huge with a comfy king-size bed, we had a private inside and outside jacuzzi and the direct access to the SPA was sooo practical. The hotel in an open sky museum, they have a chocolate factory, a pasta fabric as well as a candle shop and it's really worth the visit. They even have a few parrots totally free that they rescued from mistreatment. The food at the Refectorio was amazing, every dish that we ordered was tasty with a great presentation. Their Cook is really famous and there's no wonder why. You can even visit their museum as a visitor if you don't stay at their hotel. A great place to stay if you are visiting Antigua.
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Date of stay: June 2021Trip type: Travelled as a couple
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Lauren V wrote a review 7 Jul
Caguas, Puerto Rico97 contributions4 helpful votes
+1
Each night I took a hot bath with a wood fire for the standard room price. This hotel was absolutely amazing. I work in healthcare and was volunteering at a school for students with disabilities and I am so happy I stayed here. My room was extremely clean, kept clean, had a wood burning fire, amazing staff, ruins on site, and an amazing restaurant staff for coffee and wine. The hotel is directly in Antigua and a quick walk to anything. I felt safe and at home. I can not wait to come back next year for work.
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Date of stay: July 2021Trip type: Travelled solo
Room Tip: Ask for a king bed.
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Chad O wrote a review 6 Jul
1 contribution
We stayed at the spa with my wife to celebrate our anniversary. The message therapists were excellent, the food was great, the pools and Jacuzzis did not feel crowded. We enjoyed walking around the City for a few hours and coming back to this oasis. We always enjoy touring the museums and walking around the grounds. We will continue to come back. We felt really relaxed and were able to recharge. We have stayed with our kids as well and they love it. Lastly, the staff is very nice! Cannot recommend enough.
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Date of stay: July 2021
Rooms
Service
Sleep Quality
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Response from Gerardo García, Atención al huésped/Recepción at Hotel Casa Santo Domingo
Responded 2 weeks ago
Thank you very much for celebrating such a special occasion with us and for letting us know you enjoyed the experience and felt safe. We value your recommendation and hope you return soon.
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7ContinentGal wrote a review Jun 2021
Los Angeles, California190 contributions185 helpful votes
Grounds in this hotel are breathtaking but the room are disgustingly filthy and moldy!!! The rooms at this hotel have clearly not been renovated in 2 or 3 decades!! The worst 5 star hotel I have ever seen!! Avoid this hotel at ALL costs!!!I have seen nicer rooms in hostels when I was a student!! I could not believe my eyes when I saw how terrible these rooms are. The pool is also only pone meter deep so very hard to swim in!!!Looks like a nice place to eat but I would not let me dog sleep in their rooms!!
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Date of stay: June 2021
Rooms
Cleanliness
Service
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Response from Gerardo García, Atención al huésped/Recepción at Hotel Casa Santo Domingo
Responded 3 weeks ago
Thank you for taking the time to share your with observations. We are very surprised with your comments since the maintenance and renovations haven’t stopped in Casa Santo Domingo even though the hard times we are living worldwide. All our linens including our pillows are new. We value all the feedback we receive and would like to learn more of your experience. If possible, please contact me at ggarcia@casasantodomingo.com.gt.
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Rodolfo S wrote a review Jun 2021
8 contributions6 helpful votes
The hotel is not staffed properly and service is poor. Blame it on COVID? I booked a room with breakfast included. But, since they have COVID regulations in place, they cannot serve all the guests. When you call to have room service, then they tell you that the breakfast included is not the same. So, in the interest of filling all rooms, other hotel services suffer. My suggestion is not to stay in this hotel during COVID. They still price it as a 5 star hotel, but service is 2 star.
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Date of stay: June 2021Trip type: Travelled on business
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Response from Gerardo García, Atención al huésped/Recepción at Hotel Casa Santo Domingo
Responded 3 weeks ago
Thank you for sharing your observations. Please excuse us for not letting you know in advance the different breakfast options we have properly throughout your stay. We hope to have the opportunity to serve you again.
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PRICE RANGE
US$139 - US$287 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
casa santo domingo hotel antigua, casa santo domingo antigua guatemala
LOCATION
GuatemalaSacatepequez DepartmentAntigua
NUMBER OF ROOMS
130
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Frequently Asked Questions about Hotel Casa Santo Domingo
Which popular attractions are close to Hotel Casa Santo Domingo?
Nearby attractions include Casa del Jade (0.5 km), Casa Santo Domingo Museums (0.1 km), and Antigua Foodie Tours (0.2 km).
What are some of the property amenities at Hotel Casa Santo Domingo?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Hotel Casa Santo Domingo?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Casa Santo Domingo?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Hotel Casa Santo Domingo?
Yes, free parking is available to guests.
What are some restaurants close to Hotel Casa Santo Domingo?
Conveniently located restaurants include La Bruja, Canela Antigua, and Pistilos Restaurant.
Are there opportunities to exercise at Hotel Casa Santo Domingo?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Hotel Casa Santo Domingo have an airport shuttle?
Yes, Hotel Casa Santo Domingo offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hotel Casa Santo Domingo?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Casa Santo Domingo offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hotel Casa Santo Domingo?
The staff speaks multiple languages, including English and Spanish.