Hotel Casa Santo Domingo
3a Calle Oriente No 28 A, Antigua 03001 Guatemala
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What is Travellers’ Choice Best of the Best?
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What you can expect during your stay
- All linens sanitised in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitiser available to guests & staff
- Stay-at-home policy for staff with symptoms
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Updated 02/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Casa Santo Domingo
Updated 02/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#6 of 115 hotels in Antigua
Location
Cleanliness
Service
Value
2022 Travellers' Choice Best of the Best
In 1979 UNESCO declared the colonial city of La Antigua Guatemala as a World Cultural Heritage Site turning it to a recognized treasure of exceptional value before the eyes of the world. In the XVII Century, the Convent of Santo Domingo was one of the largest in America and in 1773, the earthquake of Santa Marta almost totally destroyed it. In 1989, the project known as Casa Santo Domingo was developed with the primary objective of rescuing the vestiges of the Convent and Temple buried under tons of rubble. Hotel Museum Spa Casa Santo Domingo progressively emerged where each corner is a page lost in time that joins others to form a beautiful chapter of the great book of our history.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Airport transportation
Business Centre with Internet Access
Conference facilities
Parking
Wifi
Hot bath
Adult pool
Outdoor pool
Heated pool
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast buffet
Breakfast in the room
Special diet menus
Shuttle bus service
Car hire
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Solarium
Steam room
Baggage storage
Chapel / shrine
Concierge
Currency exchange
Gift shop
Newspaper
Non-smoking hotel
Shops
ATM on site
Butler service
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Air conditioning
Private balcony
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
VIP room facilities
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Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Historic Hotel
Languages Spoken
English, Spanish
Location
Full view
100Great for walkers
Grade: 100 out of 100
78Restaurantswithin 0.5 km
35Attractionswithin 0.5 km
Contact
3a Calle Oriente No 28 A, Antigua 03001 Guatemala
Getting there
Car HireSee all Antigua car hire
2470Reviews37Q+A100Room tips
Reviews
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Most Recent
What a surprise found a awesome Hotel . We found this place but it was better than expected. Specialy ERICA , staff at the recepcion that did and ordinary job in a extraordinary way. She help us on every aspect during our stay and provide a warm feeling of belonging on that place . We hope to found more people like her every were , it could be nice. Hotel was clean and confy everywere. we will repeat 100%.
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Date of stay: July 2022
Rooms
Cleanliness
Service
Room Tip: some have fireplaces
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Oscar López, Atención al huésped/Recepción at Hotel Casa Santo Domingo
Responded 2 days ago
Thank you for staying in Casa Santo Domingo during your visit to La Antigua & for writing your review. Erica will be thrilled to hear these kind words. We hope you consider a future visit to Guatemala and have the opportunity to serve you.
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Very bad service. Language barrier wasn't an issue as my partner speaks good Spanish. -no one greets you or helps with your bags despite the hotel being huge with many steps - the drinking water in your room is not free, they don't make this obvious. It is included as standard in every other hotel in Guatemala. - very large hotel, they don't tell you where your room is, nor do they tell you where anything is - was told we didn't need to book for dinner. Ended up waiting for 45 mins in a queue for a table. - the answer to every question is "no". Even asking if we could leave our bags by a member of staff in the lobby so we didn't have to drag them to reception and back was a firm no. - at breakfast they didn't tell us what was included and not. Wouldn't even let us sit by the garden but when other guests sat there they didn't move them. - ended up being charged for some pasta that was presented to us as being free. -food and rooms are mediocre All in all a pretty terrible experience. There are much better places. Seems to be run by very junior staff who have too many guests to handle.…
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Date of stay: July 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Oscar López, Atención al huésped/Recepción at Hotel Casa Santo Domingo
Responded 2 weeks ago
Thank you for taking the time to write a review. We are very sorry to hear that we let you down and that you didn’t have a great experience. We hope to have the opportunity to serve you in the future so we can show you the kind of service we are known for.
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We brought 52 members from the choral group Kantorei from Denver, Colorado USA to Guatemala to perform concerts in the city as well as Antigua. One of the performances was in the chapel at Casa Santo Domingo. About half of the group stayed at Casa and were treated to world-class accommodations. The grounds of the hotel were incredibly beautiful, tastefully combining the remnants of this baroque monastery with modern art at every turn. You could spend an entire day exploring this magnificent hotel! The staff at the hotel were very accommodating, the food was fantastic and the gorgeous rooms were extremely comfortable with every amenity you need and more. We highly recommend Casa Santo Domingo and we will be back for sure!
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Date of stay: June 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Oscar López, Atención al huésped/Recepción at Hotel Casa Santo Domingo
Responded 28 Jun 2022
Thank you so much for choosing our facilities for your event. The unique presentation made the space look even more beautiful. We are very happy to know that you had such a good experience during your stay and hope a return visit is in your future plans.
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If you are planning to relax, Casa Santo Domingo is the place to be. The service provided throughout our whole experience was immaculate. The staff goes the extra mile for you to relax and enjoy the experience. For instance, we were running late for an appointment but wanted to grab a quick bite at the restaurant. We expressed it to the waiter and with a big smile, he arranged our speedy lunch. We ended up being ahead of time. As for the SPA, it has two jacuzzis at different temperatures, which was very appreciated as I was looking for warmer water. You will also find a treatment/massage menu with dozens of options. As for the property itself, the architecture brings you back into history, it's beautiful. I really enjoyed walking through the museum. If you like chocolate, there is a chocolate store too! I would definitely recommend, just make sure you plan a whole day to visit the hotel itself as there is so much to do!…
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Date of stay: June 2022
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Oscar López, Atención al huésped/Recepción at Hotel Casa Santo Domingo
Responded 6 Jun 2022
Thank you for recommending our Hotel and for giving us the opportunity to serve you. We hope a return visit is in your future plans.
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What a stunning hotel and a perfect location! This was a great base for several volcano hikes, for walking around Antigua and enjoying the shops - and the hotel itself was magnificent for relaxing at the pool in between. The service was top notch. Highly recommend!
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Date of stay: May 2022
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Oscar López, Atención al huésped/Recepción at Hotel Casa Santo Domingo
Responded 6 Jun 2022
Thank you for giving us the opportunity to serve you and for letting us know you had such a good experience. We hope you come back soon.
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Beautiful hotel. The whole experience was incredible, we felt like we were in a different era. I had the best sleep, the pillows were amazing, so comfortable! The food was spectacular. The service was great. We will definitely come back on our next vacation. One of the best hotels I have ever visited!
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Date of stay: April 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Oscar López, Atención al huésped/Recepción at Hotel Casa Santo Domingo
Responded 20 May 2022
Thank you for staying at our Hotel and for sharing your experience with other travelers. It’s great knowing you enjoyed the experience so much and that you will be back.
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The hotel Casa Santo Domingo is a fantastic destination to stay and relax, many historic places and restaurants are in walking distance. Our room was very spacious and had all necessary comfort for our weekend getaway. The area of the Pool and Whirlpool are perfect for chilling. We had a wonderful time and can recommend this hotel to everyone! Thanks for a great weekend, we definitely will come back soon ☀️🌺
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Date of stay: April 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Oscar López, Atención al huésped/Recepción at Hotel Casa Santo Domingo
Responded 28 Apr 2022
Thank you for staying at Casa Santo Domingo and for taking the time to share your experience with others. We are glad to know that you were able to relax and had a great weekend. We hope a future visit is in your plans.
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+1
Exceptional customer service all the staff is amazing and the hotel has an amazing structure the hygiene is perfect and I felt safe. The restaurant has the best menú we had the breakfast and lunch every day during the week.
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Date of stay: April 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Oscar López, Atención al huésped/Recepción at Hotel Casa Santo Domingo
Responded 28 Apr 2022
Thank you for staying at Casa Santo Domingo and for letting us know you had such a good experience. Holy week and Lent is very special in La Antigua and this year, traditions that have been part of our cultural heritage for centuries were reactivated. We hope you consider visiting us again.
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We take groups to this hotel every year. It is easy to book and work with the group agent. The hotel is so exciting and beautiful, I love sharing it with all the new participants. The rooms are deluxe! Every single room is beautiful, comfortable and upscale.
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Date of stay: April 2022Trip type: Travelled on business
Rooms
Service
Sleep Quality
Room Tip: All the rooms are wonderful! But my favorite are the Spa rooms with access to the quite pool.
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Oscar López, Atención al huésped/Recepción at Hotel Casa Santo Domingo
Responded 25 Apr 2022
Thank you for such a nice review. I will share your comments with our team who will be very happy with it.
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+1
For how big this hotel is and for how it prides itself on being a “5 star” hotel, this is the biggest sham. It takes a lot for me to write a negative review about a hotel, but this hotel has disappointed me and my boyfriend from the very second we stepped foot onto its property and continued to disappoint us throughout our stay that I want to save people from wasting their time and money here. From the moment we entered this hotel, we could immediately detect the disorganization. We are used to people explaining where things are located on the property, especially for how big of a property this is. I understand there are “guided tours of the property” that can be booked. However, no one even tells you where to go for check in. There isn’t even a sign to point out where check-in is, just one map that says “you are here” and figure out the rest of the diagram to find out where to go. All of the employees seem too overworked to even greet their guests upon passing, which is a BASIC hospitality standard I’ve experienced in every single hostel, motel, hotel, and resort I’ve visited all over the world, in developing countries and first world countries, no matter the star rating. The front desk staff is extremely unaccommodating and rude. Language barrier is not to blame because we speak fluent Spanish. When asked if any rooms available now, she flatly said, “No.” While it is understandable that rooms are subject to availability, we could tell she was lying because she was so quick to say no and did not bother communicating with other staff members. When we asked if we could pay for late check-out tomorrow, which is clearly advertised for a fee at the front desk, she quickly and flatly said, “That is not possible.” She was not welcoming, and not open to helping us with any requests at all. After waiting for 1 hour already in the heat and being told to keep our masks on, my boyfriend had to go back to the same front desk woman and complained to her in order for us to be accommodated. She also deliberately covered her name tag because she knew she upset us. Why did it have to come to this point? If you work in hospitality, your job is to make your guests feel welcome. And if a room is not available at the time, offer something to at least make it feel like you care about your guests. I see a previous woman who reviewed, had her room upgraded for free, and got free drinks at the restaurant while waiting for her room to be ready. Meanwhile, we received no sort of option, nor did we receive any emotion to indicate that we are valued guests. While check-in is advertised as 3pm, other groups checking into their rooms in our area were caught off guard when they saw their rooms were still being cleaned at 3:30pm. I understand the whole world is short staffed right now, and people are trying their best. However, it is clear that this hotel just wants your money without having the staff to appropriately serve guests the way they should be treated. While my boyfriend and I were frustrated with our own check-in process, we couldn’t help but overhear multiple other guests also frustrated with the front desk staff. The front desk staff fails to explain anything: how to reach you when your room will be ready, where drinking water is located, what is included in our room, dining options, what time check out is, etc. I had to keep referring back to the hotel website and our booking to find out more information. Hotel management should be ashamed for what a terrible first impression the front desk staff has made. Upon finally getting to our room, we see that they actually charge for bottled water for a project to build schools, whereas every other country I’ve been to, and every other hotel I’ve been to in Guatemala, where you can’t drink the tap water offers bottled/potable water for free. We had to go up a flight of stairs to the “lobby area of our section” to get drinking water. Another inconvenience. The last hotel I stayed in at Lake Atitlan had a huge container of filtered water right in your room. There is also supposedly coffee at this drinking station, yet the coffee was always empty every time I checked from 7:30am to 9:15am. Was there any staff member in the area that I could ask for help? Of course not. Also, someone came knocking on our door at 8pm asking if we wanted him to clean our room. While we should have put up a do not disturb sign, I have never encountered someone in all my travels asking to clean my room at night. I’m sure this was something the manager poorly advised staff to do because this does not seem to be normal hospitality practice. The room accommodations are not rustic or colonial. Our room was run down with dire need for updates, the wall material/paint is terrible. We stayed in a room with direct spa access and could hear everything from the court yard of our section. If you’re a light sleeper, prepare to be woken up. The spa access with the jacuzzi area is pretty, but in the afternoon, there were several loud groups, and once again poor management from the hotel that could not control the noise level. For what appears to be such a big operation of a hotel, they need to re-evaluate and retrain the quality of their staff if they really want to pride themselves as being a “5-star” hotel. I have received better customer service from hostels and 2-star hotels. I see in previous replies from customer service that they keep using covid precautions as an excuse for failing to figure out the best way to accommodate everyone. Apparently the rest of Guatemalan tourism has it figured it out, except for this hotel. After reviewing such disparities in previous guests’ experiences here, where other reviewers give this place either 1 or 5 stars, and seeing customer service reply back saying, “Next time you stay in Antigua, I’ll accommodate you directly.” Truly, what a joke. The issues that arose during this visit should not have been an issue in the first place. It is clear from previous reviews that this hotel has made no efforts on improving the areas that desperately need improvement. Obviously, I would never choose to come back to this hotel. If you want the best customer service and an actual beautiful room to stay in Antigua, I highly recommend staying at San Rafael Hotel, which also has a better central location. I wish I had chosen to end my trip there like how I started it there, instead of leaving Guatemala with the terrible impression that Casa Santo Domingo has left. Please skip right over this hotel/museum/spa.…
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Date of stay: April 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from Oscar López, Atención al huésped/Recepción at Hotel Casa Santo Domingo
Responded 8 Apr 2022
Thank you for taking the time to share such a detailed review about your recent eperience at Casa Santo Domingo. We are disheartened to hear that many elements of your stay were dissappointing and that your expectations were not met. If there is any way to earn back your business in the future please let me know.
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PRICE RANGE
US$148 - US$221 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
casa santo domingo hotel antigua, casa santo domingo antigua guatemala
LOCATION
GuatemalaSacatepequez DepartmentAntigua
NUMBER OF ROOMS
130
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Claim Your Listing Frequently Asked Questions about Hotel Casa Santo Domingo
Which popular attractions are close to Hotel Casa Santo Domingo?
Nearby attractions include Casa del Jade (0.5 km), Antigua Foodie Tours (0.2 km), and Casa Santo Domingo Museums (0.1 km).
What are some of the property amenities at Hotel Casa Santo Domingo?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Hotel Casa Santo Domingo?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Casa Santo Domingo?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Hotel Casa Santo Domingo?
Yes, free parking is available to guests.
What are some restaurants close to Hotel Casa Santo Domingo?
Conveniently located restaurants include El Criollo, Wachuma, and La Bruja.
Are there opportunities to exercise at Hotel Casa Santo Domingo?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Hotel Casa Santo Domingo have an airport shuttle?
Yes, Hotel Casa Santo Domingo offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Hotel Casa Santo Domingo have airport transportation?
Yes, Hotel Casa Santo Domingo offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hotel Casa Santo Domingo?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Casa Santo Domingo offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.