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Crowne Plaza Panama Airport, an IHG Hotel

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Ave. Domingo Diaz Corregimiento de Tocumen Hacia, Panama City 0810 Panama
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Traveller (400)
Room & Suite (159)
Dining (82)
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitised high-traffic areas
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Updated 21/04/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Crowne Plaza Panama Airport, an IHG Hotel
Updated 21/04/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#49 of 134 hotels in Panama City
Location
Cleanliness
Service
Value
The Crowne Plaza® Panama Airport Hotel is the best option for business and leisure travelers. Its convenient location is only five minutes away from the International Tocumen Airport and offers complimentary transportation to and from the airport from 6am to 12pm. Close to the hotel, you will find the Global Business Terminal business complex and different companies such as Bayer and Copa Airlines. After a long day, rest in our comfortable rooms, which offer complimentary Wi-Fi access to keep up with work. Relax at the swimming pool, or work out at the fully-equipped fitness center. By night, visit our restaurant and try the exquisite local cuisine our restaurant offers or visit Hub Bar for the best ambience, snacks and cocktails.
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Babysitting
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HOTEL CLASS
HOTEL STYLE
Modern
899Reviews38Q+A84Room tips
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mcatalini wrote a review 16 Aug
Pittsburgh1 contribution
I prepaid for dinner and breakfast at the time I did the reservation, but they informed me they were not included and forced me to pay twice for something that I have already paid… very unfortunate since they led me to choose another hotel for my next trip to Panama.
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Date of stay: August 2022
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Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Amy R wrote a review 9 Aug
2 contributions
I got e-coli and didn't realize that it VERY likely came from the pool since I swam daily after picture taken. If the small pool seemed to be intended to be a hot tub but would not turn on. Elliptical and tread mill worked find but the 3 resistant training machines did not work. Dining service takes a LONG wait for order and food then even longer to get your check. Price for buffet high for what you get. Staff was very friendly but the hotel is needing some updates for sure. Room not as clean as I would have liked but they cleaned daily. Staff very helpful getting uber but we were overcharged to go to mall (charged us $35 and others told us they only paid $10) Check in was long wait too! Close to airport so that was nice. Better served as transit hotel then vacation - packages for monkey island didn't include transportation so expect to add another $40 or more to get to pick up spot. This was our 3rd stay (other 2 were quick transit and we didn't have any problems getting to airport but wanted to site see for a few days so wouldn't recommend that for this hotel.
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Date of stay: August 2022
Location
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from AngieAngie Trejos, Guest Services / Front Office at Crowne Plaza Panama Airport, an IHG Hotel
Responded 5 days ago
Thanks for taking part in your valuable time and sharing your experience, your opinion is very important to us. We have followed up on all the points mentioned; Soil with respect to the pool is periodically evaluated and treated to avoid any type of contamination. On behalf of the entire crowne plaza airport team, we sincerely apologize and continue to work on improving and thus achieve the total satisfaction of all our customers. We hope you will give us a second chance to change this first impression and improve your experience. Sincerely yours, Angie Trejos, Room Division Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
AzRat wrote a review Jul 2022
Arizona1875 contributions637 helpful votes
July 2022 - one night stay. Transit stay after arrival to PTY Airport. E-mailed the property prior to stay and received concise instruction for where to locate the hotel shuttle at the airport. (At International terminal exit door P4 after customs, use crosswalk to middle curb pickup lane, turn left and wait for white van with Crown Plaza logo). Only waited 10 minutes for the shuttle at 4pm after getting luggage. Only 5 minutes to the hotel. Checkin was smooth - recognized for my IHG status - hotel amenities explained. Room is okay for a one-nighter, clean, pod coffee maker, comfortable bed and nice pillows. Window mount aircon a bit noisy but had a constant fan setting so the white noise actually was a good thing. Had drinks at the lobby bar and dinner at the lobby restaurant. Not winning any Michelin stars here but the food exceeded my expectations. This property has really friendly staff and that goes along way. For world travelers a few words of Spanish (or a translator app) are helpful but not required. Would stay again - very convenient to PTY airport in Panama City,. Five circles for exceeding expectations!
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Date of stay: July 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from AngieAngie Trejos, Guest Services / Front Office at Crowne Plaza Panama Airport, an IHG Hotel
Responded 1 week ago
We are delighted that you enjoyed our facilities, we are glad that you took the time to share your experience with us. It fills us with great satisfaction to know that you enjoyed your stay with us, it is our goal to provide a memorable service. We look forward to your visit and to serving you as your second home soon. Sincerely yours, Angie Trejos Rooms Division Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Peaches wrote a review Jul 2022
1 contribution1 helpful vote
Check in was horrendous. I’ve never encountered anything like that before. With most of the reviews they are getting, they need to come down on the prices. Will try not to stay here again. Nice pickup at the airport but was charged 10.00 which I thought was steep.
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Date of stay: July 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from IHG Service, Owner at Crowne Plaza Panama Airport, an IHG Hotel
Responded 3 weeks ago
Hi Panbound22, Thank you for your feedback, and I am glad you visited Crowne Plaza Panama Airport. Here we provide a quality stay in an environment to rest and enjoy your vacation with your loved ones. I received your comments and am sorry we didn't meet your expectations. I know that you have options when making a reservation and choose us because we are different. I forwarded your comments to our local area managers and took action to avoid issues like this happening again. I hope you allow us to host your next stay. All the best, Oscar C. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
William L wrote a review Jul 2022
1 contribution
The staff here at Crowne Plaza Hotel was amazing very friendly place is clean and people willing to help you they went beyond that means of their duties to try to make I’ll stay here a pleasure one Explain all the hotel and abilities explain to us have a shuttle operates they try to get us in a room earlier as our flight was a very long one from United States and I hope to come back in the near future for a vacation here as long as you have staff like these people that are here now working
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Date of stay: July 2022Trip type: Travelled with family
Room Tip: There’s nothing to avoid it’s everything food is amazingly good
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from AngieAngie Trejos, Guest Services / Front Office at Crowne Plaza Panama Airport, an IHG Hotel
Responded 10 Jul 2022
Dear William L thanks for prefer our services and facilities, is a pleasure know that you had part of your valuable time to share the feedback with us. Give a excellent services is our goal. Hope see you soon to your second house. Sincerely yours, Angie Trejos, Room Division Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Amy P wrote a review May 2022
Taft, Texas20 contributions16 helpful votes
We have stayed at Crowne Plaza several times, and each time I grow more and more tired of the hotel. This last time was the last straw. We went to try to eat breakfast at their restaurant and no one was in line, so it was just us two who needed to be seated. There were 5 empty tables, 2 of which hadn't been cleaned. Two ladies working there told me I had to wait unless I wanted to sit outside. I said ok. After a few minutes, I grew tired of waiting and asked why they couldn't seat us. They would not give me an answer, and continued to tell me I had to wait. No one else had come to the restaurant during this time, so it was still just us. There was a dirty table with 4 chairs that I told them I wanted to sit at, and they just told me to wait. No one was even trying to do anything for me. Their food prices are ridiculous as well. So needless to say, we will not be staying there anymore, and we will not be recommending to our friends to stay there either. In addition, the room they put us in was in such disrepair. I couldn't believe it. Huge, ugly patches on the wall and an ice bucket that looked like they took it from the trash. Totally unacceptable. A $20 motel would have been better than this place. If we would have been treated right at the restaurant, I wouldn't have even said anything about the room's disrepair!
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Date of stay: May 2022
Rooms
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Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from IHG Service, Owner at Crowne Plaza Panama Airport, an IHG Hotel
Responded 3 Jun 2022
Hi Amy P, Thank you for your stay at Crowne Plaza Panama Airport. Our hotel provides a quality stay in an environment with everything needed to stay connected with everything and everyone. I saw your message and appreciated your mention of our good breakfast selection. I am sorry, however, that your stay was not to your full satisfaction. I shared your comments with our managers and took action to prevent this from happening again. I sent you a private message so we can discuss your stay further. I invited you to visit us on your next trip so we can change your mind about us. Regards, Oscar C. Case Manager IHG Service
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jak_Snow wrote a review May 2022
Boise, Idaho23 contributions19 helpful votes
+1
Mold, poor / missing amenities, bad service. This place is just holding on, where the customer is expected to ignore its faults. Numerous items beyond the items mentioned and pictures. I’d avoid this place unless you really have to stay here.
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Date of stay: May 2022Trip type: Travelled solo
Room Tip: Tip is to avoid this place if possible.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from IHG Service, Owner at Crowne Plaza Panama Airport, an IHG Hotel
Responded 13 Jun 2022
Hi Jak_Snow, Thank you for taking the time to share your recent experience with us. We appreciate you for choosing our Crowne Plaza Panama Airport, where we make business travel work. We are dedicated to providing a positive and excellent hotel experience, and your review is so much appreciated. I want to offer our sincerest apologies for the issues you encountered during your stay with us. Your feedback is certainly being shared with our hotel leadership team, and we will work hard to improve and do better to create a positive hotel experience. I know that this stay may not have been the best, but I am hopeful for another opportunity to welcome you back. Sincerely, Melissa P. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
J C wrote a review May 2022
Pismo Beach, California32 contributions28 helpful votes
We arrived at this hotel from the airport late morning and our room was not ready, which is totally understandable. We were able to store our luggage on-site as we waited for our room to become available, which didn't happen until after 3pm. This hotel has a gorgeous pool area so we asked if we could wait in the pool area. The hotel wanted to charge us $15 to access the pool area so we could sit in the loungers while waiting for our room to be ready. That doesn't seem to be a very hospitable way to treat guests. We've never encountered a policy such as this before.
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Date of stay: May 2022
Rooms
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Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from AngieAngie Trejos, Guest Services / Front Office at Crowne Plaza Panama Airport, an IHG Hotel
Responded 14 May 2022
Dear OceanBuoy thanks for prefer our services and facilities, is a pleasure know that took time to share your experience with us. We apologize on behalf of all the hotel staff if we do not meet your total satisfaction. We emphasize that our check-in time starts at 3pm and our clients who arrive early can enjoy storing their luggage and staying in the common areas of the hotel at all times if we do not have rooms available early. In this new normal our pool has a capacity for which some measures have been taken; however your opinion is valuable, so we will review this point. Sincerely yours, Angie Trejos, Room Division Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
D.J. Barnett wrote a review Apr 2022
Noblesville, Indiana1 contribution
The staff was excellent - we used whatsapp to communicate as we had no bilingual team mates. The food was amazing and the Asia Room was perfect. Marisol took very good care of our needs. Shuttle was timely and the rooms were clean.
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Date of stay: March 2022
Location
Cleanliness
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from AngieAngie Trejos, Guest Services / Front Office at Crowne Plaza Panama Airport, an IHG Hotel
Responded 17 Apr 2022
Dear DJBarnett thanks for prefer our services and facilites,your opinion is very valuable for us. Is a pleasure know that you enjoyed your stay with us. Hope see you soon to give a excellent service in your second house in Panama. Sincerely Yous, Angie Trejos, Room Division Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
gabriel av wrote a review Mar 2022
25 contributions1 helpful vote
Well located, has transfer to the airport, has a good restaurant and bar on site with options for the three meals of the day, the room is big, the staff is helpful. The only "but" is that the hotel is a little "busy", so your check in and check out experiencies could not be the best.
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Date of stay: March 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from AngieAngie Trejos, Guest Services / Front Office at Crowne Plaza Panama Airport, an IHG Hotel
Responded 5 Apr 2022
Dear gabriav thanks for prefer our services and facilities, is a pleasure that you enjoyed your stay with us. Regarding your check-in and check-out experience, as an airport hotel we maintain high occupancy; However we are working to improve this experience, but always complying with the distancing measures in this new normal. Hope see you soon. Sincerely Yours, Angie Trejos, Room Division Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$98 - US$129 (Based on Average Rates for a Standard Room)
LOCATION
PanamaPanama ProvincePanama City
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Frequently Asked Questions about Crowne Plaza Panama Airport, an IHG Hotel
Which popular attractions are close to Crowne Plaza Panama Airport, an IHG Hotel?
Nearby attractions include Metromall Panama (6.6 km), Teatro Nacional (3.3 km), and Relic Bar (3.6 km).
What are some restaurants close to Crowne Plaza Panama Airport, an IHG Hotel?
Conveniently located restaurants include CakeBOOM place, Casa Blanca, and Pandora Chocolateria y Pastelería.
Are there any historical sites close to Crowne Plaza Panama Airport, an IHG Hotel?
Many travellers enjoy visiting Capilla San Jose (14.4 km), Panamá Viejo (12.2 km), and Plaza de Francia (9.6 km).