Hotel Phoenix
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Avg. HK$708 /night, 11/3 - 11/4
HK$731
per night
HK$688
per night
HK$645
per night
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4.0
#38 of 73 hotels in ZagrebLocation
Rooms
Value
Cleanliness
Service
Sleep Quality
Situated in Zagreb's eastern business zone, the elegant Hotel Phoenix is just a 15-minutes drive from the city centre. It offers welcome surprise, FREE Wi-Fi,wellness & SPA area (endless pool, whirlpool for 8-10 persons, sauna, relax area), FREE fitness room, FREE anatomic Biopur pillow available on request, gratis parking space. Each elegant room at Hotel Phoenix features a free Wi-Fi, a flat screen TV with satellite and cable channels, air conditioning, comfortable beds with Biopur anatomic mattresses for a good sleep and a private bathroom. Bathroom amenities include the luxurious Aromatic Collection (Rituals, Pascal Morabito).The hotel's A la carte restaurant Maestro offers delicious Croatian and international cuisine. Guests can enjoy buffet breakfast with show cooking, during which a variety of pancakes and omelettes are prepared. A wide rage of fruit cocktails is available at the bar.The Hotel Phoenix has a wine cellar and an elegant lounge area suitable for gathering smaller groups. Guests are served a selection of top quality Croatian and world-renowned wines of their choice. The lounge bar with its large windows offers a view on the flowery terrace, where tea, coffee and a light lunch menu can be served.There is a fully equipped GOLF INDOOR CENTER. Golf simulators in Phoenix Lounge are recognized by the U.S. PGA.The Hotel Phoenix can be easily reached from the A2, A3, A4 and A12 highways. Public bus station is just 50 metres from the hotel. Transfer from Airport to the hotel and vice versa can be organized on request.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Hot bath
Free breakfast
Babysitting
Shuttle bus service
Conference facilities
Wifi
Outdoor pool
Heated pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Banquet room
Meeting rooms
Spa
Concierge
Non-smoking hotel
Dry cleaning
Laundry service
Self-serve laundry
Room features
Air conditioning
Room service
Safe
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Quaint
Classic
Location
Sesvetska Cesta 29, Zagreb 10360 Croatia
Getting there
Pleso Airport
10 km•
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Car Hire
266 Restaurants
within 10 kilometers
233Reviews5Q+A27Room tips
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Detailed Reviews
I had recently had two groups booked in this small and cosy 4 star hotel, in Zagreb. Both groups (40 and 50 people) were artist on their tour through Croatia, and have highly praised their stay here, thus I am sharing their feedback. First of all, the hotel is located in Sesvete, which is a quiet neighbourhood, some 20 minutes’ drive from Zagreb city centre. It is convenient for people travelling by car or as a part of the tour group.
The hotel, though not new, is exceptionally well maintained, and very clean, with restaurant and other facilities. The rooms are spacious and well appointed. It does have a feel of a small private hotel.
The stuff working in the hotel is equally nice and very attentive. Groups had no time for dinners, but have enjoyed 2 big buffet breakfasts, which were also very generous. Given the fact that hotel has many different kinds of rooms, it is highly recommended for couples and families as well.
Many thanks to the Manager, for extending her personal welcome to our groups.
The hotel, though not new, is exceptionally well maintained, and very clean, with restaurant and other facilities. The rooms are spacious and well appointed. It does have a feel of a small private hotel.
The stuff working in the hotel is equally nice and very attentive. Groups had no time for dinners, but have enjoyed 2 big buffet breakfasts, which were also very generous. Given the fact that hotel has many different kinds of rooms, it is highly recommended for couples and families as well.
Many thanks to the Manager, for extending her personal welcome to our groups.
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Date of stay: January 2024Trip type: Travelled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We were here for a few days and all in all in was satisfying. The food was ok, depending from evening to evening, breakfast great, but Coffee and juice horrible. Hotel also has a little wellness with sauna and two whirpools which are nice and not very crowded. Personnel are nice but we had a waiter who was a little arrogant so that was unfortunate. Rooms comftorable, bed - too soft - sore back. Also, everything was clean, so all in all, we were pleased with our stay.
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The hotel was very nice and the staff very accommodating. I arrived very late (it is specified that the desk closes at 10pm) due to flight delays and they opened up no problem at all, and every request I had they more than sorted. I really enjoyed the stay, and while the location is in a business district, I would highly recommend the hotel.
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Date of stay: August 2024Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Well first of all,because we traveled by car and we know that we will arrive late,we call to inform that we will check in very late ,about 1,2 o clock morning.We got an answer that s nobody there at reception(because of corona,worst reason )and that they will leave the key outside under a brick and search on reception some paper complet them and leave it at desk.
Well at 1 o clock we arrive and we had to play find the object(respective )room card that was under a stone on front of hotel,we went to the room where i give 5 stars for cleaning,but dissapointed because the dutty stuffs(tooth brush,ears cottons and pads )was not and shower gel bottle was almost empty .The water at bathroom was not hot so i had to hurry up to shower.In morning ,because we were ro tired to write what receptioner have to write ,we got phoned at 8 o clock to woke up and bring this paper!that s not respectfull first for costumer,to disturb me at this hour and breackfast very smal!Sorry worst hotel management!
Well at 1 o clock we arrive and we had to play find the object(respective )room card that was under a stone on front of hotel,we went to the room where i give 5 stars for cleaning,but dissapointed because the dutty stuffs(tooth brush,ears cottons and pads )was not and shower gel bottle was almost empty .The water at bathroom was not hot so i had to hurry up to shower.In morning ,because we were ro tired to write what receptioner have to write ,we got phoned at 8 o clock to woke up and bring this paper!that s not respectfull first for costumer,to disturb me at this hour and breackfast very smal!Sorry worst hotel management!
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Date of stay: August 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
You might think 5 km from Zagreb is close. It's not. This is in a farming village in the middle of nowhere. The hotel is half-built, the parking lot back entrance is seriously scary. Unlit, unfinished, smelling of mold, covered in bees' nests. A disaster. The rooms are a little better, but cheaply don and sure not to last until they are done with the construction. AVOID AT ALL COSTS. When we pulled up, I though they had to be kidding. What they advertise on Expedia looks nothing like this scary place.
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Date of stay: April 2012Trip type: Travelled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Excellent food in the restaurant. Very comfortable hotel when needing sleep from 24hrs of travel. Breakfast was also very good with lots of options. Room was large for European standards and the beds were extra comfy
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Review collected in partnership with this hotel
Date of stay: June 2015Trip type: Travelled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sandra P, Manager at Hotel Phoenix
Responded 28 Jul 2015
Dear guest, thank you for finding time to write us your feedback. We are glad to hear you enjyoed your stay here. I will pass on your compliments for our food. We hope you will visit us again and also visit our beautiful wellness & spa center. Kind regards, Hotel Phoenix team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
They sad that this is the most romantic hotel in Croatia. .. ok... We have only got a lot of reasons to go crazy. Hotel is not so bad. It have nice spa centar, gym, not bad rooms, restaurant and Food, but organisation is terrible! Web We stayed there was girl night so We couldnt go to spa centar. There was also wedding so there was no parking place for our car. And generaly, Everything looks old. Location is terrible. Maybe hotel is not so bad but it was huge dissapointment for us.
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Date of stay: February 2014
Value
Rooms
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Marija P, Manager at Hotel Phoenix
Responded 16 Sept 2014
Dear guest, we sincerely apologize for the inconveniences you had during your stay! In case guests want to use wellness & spa center it is always recommended for them to book a term on arrival so we can arrange a pleasant relaxation for them. Hotel Phoenix is two years in a row the most romantic hotel in Croatia and we are very sorry to hear that you did not have a chance to experience it in that way. As you said we a have a lot of great facilities and we are ready to do all that is necessary to make our guests happy! Once again, we apologize your stay was not good as it could be! Kind regards from Hotel Phoenix Team!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I selected these hotel because of their "most romantic hotel in Croatia" motto. I wanted to suprise my husband with romantic getaway,so I booked a romantic room with romantic decor in this hotel via their website. We got there and the recepcionist said that he doesn`t have our reservartions. I got really suprised because I had reservation confirm code on mail,but they said that it obviously came to some kind of error in there system??!!! That can not happen in one hotel with four stars!!! they apologized to us many times,but that was it.My suprise was ruined. They offered us a superior room with discount as apology ,but that was not good enough for ruined suprise. After all very disappointed and will definitely never come here again!
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Date of stay: August 2014Trip type: Travelled as a couple
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Marija P, Manager at Hotel Phoenix
Responded 1 Sept 2014
Dear guest, thank you for your feedback and for choosing hotel Phoenix! We are honestly very sorry that your surprise for husband at the hotel was ruined. We really did everything we could to make up for a mistake that happened. System error was checked and corrected immediately but we couldn't tell to our other guests to move in another room. We hope you will give us a second chance some time in future to show why are we chosen for the most romantic hotel in Croatia in 2013 and 2014. Wish you all the best, Hotel Phoenix Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We checked in late, at 1 am. No problems, we had a room very fast. All the staff was kind and helpful as usual. The room was comfortable and clean (cleaning service is improved since our last stay). Breakfast was very good. Thank you!
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Date of stay: August 2014Trip type: Travelled as a couple
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Marija P, Manager at Hotel Phoenix
Responded 4 Aug 2014
Dear guest, thank you for your comment! We are very happy that you visited us again and that you enjoyed your stay! I will pass on your compliments to our staff. It is always very pleasing to receive positive comments about our service. We hope to welcome you soon again in our hotel! Best regards, Hotel Phoenix Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Modernistic and stylish rooms are very much tight and dysfunctional. Too expensive for what they offering. Bar lounge is very unpleasantly set in lobby. Restaurant doesn’t have much to offer, half the items on the menu are never available, low quality breakfast, terrible lunch and dinner. Food is low in quality, staff very amateurish, ignorant and not helpful at all. Hotel owner/director never greets guests but tend to be guest himself in the restaurant regularly. He seems as very rude and full of himself. Strange place – definitely not coming back – not recommending it either.
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Date of stay: January 2012Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear,
First of all greetings from Zagreb and hotel Phoenix!
Parks for outdoor training in the vicinity is in capital city Zagreb which is very close from hotel.
Best regards,
Hotel Phoenix
Dear Sirs,
breakfast starts at 7.00 o'clock until 10,30
At 8 o'clock starts in Winter time.
Best regards,
Zagreb, capital city
Dear,
First of all greetings from Zagreb and hotel Phoenix!
We can offer you a taxi transfer from the airport. We have a special price with EKO TAXI company and the price would be 20 EUR from the airport to hotel Phoenix.
Please let us know if you decide to visit Zagreb - we would be plaesed to host you in our hotel.
Best regards,
Marija
We suggest you use the bus and the city rail. In front of our hotel is a bus stop, bus number 278 to train you only need 2 minutes, and you are still in the city center and at the main train station in just 12 minutes! In front of the hotel there is a bus stop no. 269 driving to the Boronga and Dubec terminals. Check the bus number for the hotel reception!
"No elevators so carrying heavy bags would be an issue as rooms are located upper floors."Read full review
PRICE RANGE
HK$747 - HK$1,050 (Based on Average Rates for a Standard Room)
LOCATION
CroatiaCentral CroatiaZagreb
NUMBER OF ROOMS
55
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Frequently Asked Questions about Hotel Phoenix
Which popular attractions are close to Hotel Phoenix?
Nearby attractions include City Center One (6.3 km), Luznica Manor (5.7 km), and Creative Studio Tomiceva (4.4 km).
What are some of the property amenities at Hotel Phoenix?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
Which room amenities are available at Hotel Phoenix?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Phoenix?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to Hotel Phoenix?
Conveniently located restaurants include The Garden Brewery, Restoran Rustica, and Trattoria Volare.
Are there opportunities to exercise at Hotel Phoenix?
Yes, guests have access to a fitness centre and a heated pool during their stay.
Are any cleaning services offered at Hotel Phoenix?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Phoenix offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Are there any historical sites close to Hotel Phoenix?
Many travellers enjoy visiting Explore Zagreb (5.4 km).
Is Hotel Phoenix accessible?
Yes, it offers wheelchair access and reduced mobility rooms. For specific enquiries, we recommend calling ahead to confirm.