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Sofitel Montevideo Casino Carrasco & Spa

Traveller (1251)
Room & Suite (243)
Dining (94)
Certificate of Excellence
About
Location
Cleanliness
Service
Value
Certificate of Excellence
Enjoy the French art of hospitality while staying in the district of Carrasco, the best location in Montevideo. With 116 rooms and luxury suites offering a high level of comfort and privacy, a revitalizing spa, a tempting restaurant, a vibrant bar and the charming Tea Gallery, the renovated Sofitel Montevideo Casino Carrasco and Spa will take you back in time to the glamor and history of the early 20th century. Perfect for both leisure and business guests.
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Property amenities
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Room Service
Pool
Spa
Fitness Centre with Gym / Workout Room
Airport Transportation
Babysitting
Banquet Room
Business Centre with Internet Access
Casino and Gambling
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Public Wifi
Wheelchair Access
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Room features
Accessible rooms
Air Conditioning
Family Rooms
Minibar
Non-Smoking Rooms
Suites
Good to know
HOTEL STYLE
Luxury
Quirky Hotels
HOTEL CLASS
1,172Reviews
1,407Photos
44Q+A
47Room tips
Traveller rating
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Popular mentions
The Sofitel Carrasco is located in a fully refurbished historical monument, facing the coast of the Rio de la Plata. Once you enter the lobby, you become amazed by the vitraux, the sculptures, the marble tables and all the grandiosity. However, I think Sofitel could
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Response from Sofitel M, Assistant General Manager, Guest Experience & Training Coordinator at Sofitel Montevideo Casino Carrasco & Spa
Responded 4 days ago
Bonjour Mr. Pablov, Thank you very much for sharing your experience with all Tripadvisor readers. The beauty of our hotel is due to the architecture of the ancient hotel built in 1921. We strive to maintain the french style but also incorporating some contemporary decorations in order to give our building a sophisticated atmosphere. We are glad you liked it! I am sorry that your experience did not meet all your expectations; please allow me to express my sincerest apologies, and please note that these problems were a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. We are looking forward to welcoming you and your family again at Sofitel. Please do not hesitate to contact me during your next visit so we can offer you another room category. Best regards, Maria José Rivero Assistant General Manager, Guest Experience & Training Coordinator
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The Hotel is a bit outside of Montevideo. Very very nice and luxurious and clean rooms and the staff was helpful. The beach is across the street and very clean (for sout america circumstances) Would definitely stay there again.
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Response from Sofitel M, Assistant General Manager, Guest Experience & Training Coordinator at Sofitel Montevideo Casino Carrasco & Spa
Responded 4 days ago
Bonjour Mr. John, Thank you very much for sharing your recent experience with us and the Tripadvisor fellow travelers. It is an absolute pleasure to receive feedback like yours as we constantly strive to create unforgettable experiences for our guests and we are delighted to hear you had a memorable one, and were able to enjoy all the facilities our hotel has to offer. We will share your comments with all our team, especially with the Housekeeping Staff. I am sure they will be very happy for having been recognized. Once again thank for your review about your experience in our property and we all hope look forward welcome you once again soon in your next visit to Montevideo. Best regards, Maria José Rivero Assistant General Manager, Guest Experience & Training Coordinator
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The Front of House Staff were exceptional on an international standard. Each one I dealt with.I was particularly impressed with the local greeting from my home country on arrival by the young man, and his colleague the female with brown hair,They were a welcome pleasure after
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Review collected in partnership with Accorhotels.com
Response from Sofitel M, Assistant General Manager, Guest Experience & Training Coordinator at Sofitel Montevideo Casino Carrasco & Spa
Responded 5 days ago
Bonjour Mr. Jevanx, Thank you for taking the time to tell us about your experience at the Sofitel Montevideo Casino Carrasco And Spa. I am sorry that your experience did not meet all your expectations; please allow me to express my sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrences. We will also appreciate your comment regarding the Front Desk staff. I am sure they will be very happy and proud for making you feel welcome. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please, don´t hesitate in contacting me in your next visit to Uruguay. Best regards, Maria José Rivero Assistant General Manager, Guest Experience & Training Coordinator
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A dream hotel with amazing architecture and atmosphere. Restored accurately. Very kind service. Restaurant with great sensations. Privileged location a a noble neighborhood, facing the sea.Highly recommendable.
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Review collected in partnership with Accorhotels.com
Response from Sofitel M, Assistant General Manager, Guest Experience & Training Coordinator at Sofitel Montevideo Casino Carrasco & Spa
Responded 1 week ago
Bonjour Mr. Wilmar, Thank you very much for sharing your experience with all Tripadvisor readers. The beauty of our hotel is due to the architecture of the ancient hotel built in 1921. We strive to maintain the french style but also incorporating some contemporary decorations in order to give our building a sophisticated atmosphere. We will share your comment with all our team, especially with the Restaurant staff. All our staff will be pleased to know that your stay with us was memorable and we will be delighted if you decide to come back to Montevideo. Best regards, Maria José Rivero Assistant General Manager, Guest Experience & Training Coordinator
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My first stay i this property was really amazing. This time we noticed an important delay in attending simple requests, the replacement of towells and bath robes was incomplete, and finally, and worst of all, the the sun deck furniture was in deplorable state, almost
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Review collected in partnership with Accorhotels.com
Response from Sofitel M, Maria José Rivero Assistant General Manager, Guest Experience & Training Coordinator at Sofitel Montevideo Casino Carrasco & Spa
Responded 1 week ago
Bonjour, Thank you for taking the time to tell us about your experience at the Sofitel Montevideo Casino Carrasco And Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. This is not the kind of service we want to offer. We are looking forward to welcoming you again at Sofitel. Please do not hesitate to contact me during your next visit. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards, Maria José Rivero Assistant General Manager, Guest Experience & Training Coordinator
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Professional photo exclusively commissioned by TripAdvisorSofitel Montevideo Casino Carrasco & Spa
The Luxury Room 307 at the Sofitel Montevideo Casino Carrasco & Spa
Vista
Toalha deixada no banheiro para nosso uso
Bed
detalle de la habitacion
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12345649
Is there a free airport shuttle?
I am not sure ... we had to take a taxi. It is very cheap actually. Montevideo airport is beautiful but actually there is very little trafic...
1 vote
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Whats the wifi password?
Hi is the brunch only on Sunday’s? Do you do anything similar in the week? Also how much?
I believe the breakfast is available every day. At least it was when we stayed there. It’s a very good breakfast and you can order special omelette or any breakfast item from the kitchen along with late or cappuccino of your choice. Also the restaurant is very nicely decorated and presented.
1 vote
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Buenas tardes, aceptan pagos con tarjeta de credito American Express?
Creo que si. No me recuerdo pero es mejor hacer la confirmacion directamente con ellos.
0 votes
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1234569
"Best chivito in Montevideo at Bar Arocena literally behind the hotel. Featured on Anthony Bourdain!!!"
"River view with balcony."
"Rooms facing the beach are beautiful with almost no noise from the road."
"before booking call the hotel for special price."
"ask for a room with a view"
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PRICE RANGE
US$122 - US$222 (Based on Average Rates for a Standard Room)
LOCATION
UruguayMontevideo DepartmentMontevideoCarrasco
NUMBER OF ROOMS
116
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