The staff here were all very professional. The buffet breakfast had a huge array of assorted dishes including an egg station.. Even though it was busy the staff were very efficient in seating and clearing tables so the wait at most times wasn't very long. The room was clean modern and the bed was very comfortable. It is at the end of Orchard Road but still an easy stroll to the malls and MRT.
Was allocated Orchard Hotel Singapore for my 21 days of quarantine. The last 21 days wasn’t the easiest but I am extremely grateful to two helpful individuals that went out of their way to make my stay a better one. Thank you Mr Quam Kponton (Front Office Manager) and Ms Nithya (Duty Manager I believe) for going above and beyond your call of duty. I had a severe allergic reaction in my room on my first day of arrival and had to teleconsult my doctor as we aren’t able to step out of our room during our SHN period. Initially in the evening, I wasn’t able to get the help I needed and I had to put up with the night. However my allergy reaction got so bad in the middle of the night that I had to called the call centre at 4am for assistance. I am so thankful for Ms. Nithya who tried her very best to get me the items I needed and even ensure follow up assistance was given properly. Not forgetting Mr. Quam who had been taking care of me throughout the 21 days of my SHN and checking on me and my condition - both of you are truly gems of Orchard Hotel!…
Did a walk in on a busy Saturday on 4 June 22 to try our luck if we can get a table for 5 pax at 1930hrs without making a reservation. The restaurant was fully book however the restaurant manager, Catherine did her very best to arrange a table for us at 2000hrs She did an extra mile as a service provider. That is something that really touch us. Thank you so much !
Slept soundly and much because the mattress was so comfortable. Blanket was a bit heavy, but the weight makes me feel so cuddled in, and helped me to fall asleep easily. The other aspects of the hotel is a bit aged, but kept clean. Some functions like the beside lights and clock module was not working, but that is not a major issue for me. Staff, though busy, retained their hospitable countenance and took time for greetings, even the cleaners.
The Orchard Hotel is located at a somewhat quieter part of Orchard Road, away from the mega malls. The hotel is staffed by a team of efficient professionals, ie, steady, calm, friendly and knowledgeable. We arrived early to avoid the crowd, and we were immediately given our rooms. How's that for service delivery! Our rooms were cosy and comfortable, with enough space for us to put our luggage and, this being a staycation, shopping bags. Bed quality was good, and we had no trouble getting a good night's sleep after a busy day of walking, shopping, eating, followed by more shopping and walking. The swimming pool and gym are located on the 4th floor. I did a bit of workout in the gym, and had a soaking good time at the jacuzzi. Breakfast was at the cafe in the lobby, food choices were very good. All in, this was a wonderful break-cum-staycation, and highly recommended.…
We arrived quiet early. And i was with my 11year old daughter. As a general protocol i was asked to wait, till the rooms were ready/available. But Ms. Kelly she was an angel. She went out of her professional role , n acted purely on human n compassionate grounds and offered us a room. Which could be changed later to our scheduled booking type room. I really appreciate her courteous nature, polite n gentle manner and over all so much of energy and enthusiasm with the way she handled , not only us but each n every guest that dealt with. During my 4nights stay at the hotel, i can safely say that MS. KELLY IS THE RIGHT N PURE AMBASSADOR OF ORCHARD GOTEL SINGAPORE. i wish her much success and happiness in life!! M planning again a trip in August exclusively to enjoy the hospitality of OHS. With lots of respect and sincere regards Rakesh jha Hello-. +91 9831555578…
The location of this hotel is amazing. Close to the MRT and easy to navigate. I would recommend a Premier Club Room for the best experience. They offer so much. Buffet Breakfast was AMAZING. The room was slightly smaller than anticipated but it didn't take away from our stay. The staff are it's shining stars. We were welcomed with open arms and experienced 5 STAR CUSTOMER SERVICE. Leqi and Yen in the Premier Club were OUSTANDING, They made our trip extremely special. Kenta and Kelly also deserve a mention for their friendly service. Would definitely recommend this hotel and would definitely come back again.
A very mediocre experience. The rooms weren't available at the time of check in and we go them at 3 in the afternoon but they were very strict with their checkout at 11 policy. The hotel staff was rude and did not know how to explain things to the guest. The only decent person in the entire hotel was the doorman who had the decency to ask about our day. Otherwise it was a very subpar experience and i would recommend other hotels in the same vicinity of Orchard Road because for the price that we paid for 2 rooms, anyone can get a much better experience
Checked in at Orchard hotel today. Orchard hotel staff Joanna told me that the reservation team could not locate my bookings. In the end I was stranded at Orchard hotel lobby for more than 6 hours. I did not even taken my breakfast and lunch and was stuck at the hotel lobby. I have to make numerous calls to Traveloka. Traveloka told me Orchard reservation cancelled my bookings, but Orchard hotel staff told me it was Traveloka side. Imagine waiting together with both your 70 years old parents, having to wait with you for 6 hours with no lunch at Orchard hotel lobby. I am glad I am not staying with a kids or infant, else it would have been disastrous. As as 5* hotel, I was expecting at least complimentary drinking water while waiting at Orchard Hotel for at least 6 hours. However, Joanna told me this is between you and traveloka. Please kindly contact Traveloka. This indeed does not help in my situation at all. I would have expected them to be empathay and at least assist me in one way or another. But it turns out that Orchard hotel just leave you aside (even for loyal customer). Few days before my checked in, I have Whatsapp Mr Quam, Front Office Manager of Orchard Hotel, to inform that I will be staying at Orchard hotel. Please ensure the room are in good working condition. However, Mr Quam ignored my message despite him being online. I am very disappointed that this is the trait of a 5* Front Office Manager. As a loyal guest with 7 times stay with Orchard hotel, I am treated "transparent". I have shared this with more than 20,000 members on OTA chat group, as well as all my social media platforms. They were extremely AMAZED that Orchard Hotel FOM gives this kind of attitude to loyal customers. As my previous 7 stay was not good, he gave me his name card, and told me to contact him if anything arises. Past issues with Orchard hotel includes, no hot water, no cold water in the bathroom, fridge spoilt, no electricity, hair strains on the bathtub, duty manager told us to wait at the lobby at 6pm for at least an hour for them to inspect the room (instead of reissue another room), when I have applied shower gel and there is no hot water in the room. After one hour wait, the other room did not have cold water at all, and I have to go home and shower. And also, my last Dec end stay with Orchard Hotel, the kitchen staff even questioned why do I takeaway 2 sets of western and not only 1 set (even when I have 2 guest under the room booking, as the breakfast queue was super long, and the restaurant staff allow takeaway breakfast). This is so ridiculous. How dare the kitchen staff question the guest ! Not as if I am taking more than 2 person set. I did paid for two breakfast under my hotel bookings. Apart from the check-in issue, in April, I made another booking with Orchard hotel via Traveloka. After collecting payment for my bookings which amounted to more than $200, I received an email from Traveloka. It says that the hotel is unable to accomodate my booking because the nationality shown on my booking is Indonesia, but I am actually Singaporeans. I find it puzzled. Some of the members of Traveloka chat group who have booked Orchard hotel through Traveloka, has also received this email by Traveloka team. I have did my part by introducing Orchard Hotel to my friends as well as on my social media platforms. However, they were all disappointed as the room size is much smaller than what was reflected on Orchard hotel website. Comparing Hilton 28m2 room size with Orchard hotel grand deluxe 28m2 room size, Hilton deluxe room is much bigger. Hence I was blamed by introducing such a 5* hotel to them. In conclusion, I am very disappointed as a 7th time guest with Orchard Hotel. This is the service standard I received from the Front Office Manager. Until now, I have yet to receive any refund. As Traveloka told me that Orchard Hotel refuses to refund for my booking, there is nothing Traveloka can do about. Now, I have to write in to the media, my Minister MP, file a case with Singapore Tourism Board, the Consumer Association of Singapore (CASE), Minister of Trade and Industry (MTI), Singapore Police Force to investigate my case, so that I can get back my full refund and compensation for my transportation fees and my 6 hours of waiting at Orchard Hotel lobby like a fool. As well as to share on all my social media platforms, alerting others about my terrible disappointing experience, as well as how the Front Office Manager, Mr Quam, ignores loyal Orchard Hotel customer. If the Front Office Manager, Mr Quam, bothers to check my booking, and inform me that Orchard Hotel has cancelled my bookings, then me and my 2 70+ years old parents would not have to wait at Orchard Hotel lobby for more than 6 hours ...…
On 02/06/22, I called the hotel hotline to make changes to my dinner reservations at Orchard Cafe. I was served by Ms Annie who was friendly, helpful and clear in her instructions in guiding me through the process. On 03/06/22, I called the hotel hotline again to feedback and clarify some matters pertaining to my dinner reservations. Ms Annie returned my call and was concerned about my complaint of my dinner experience at Orchard Cafe. She apologized for any inconveniences caused. I told her it was not her problem but that of the Orchard Cafe, because my reservation changes were not updated in the Orchard Cafe system. In fact, it was cancelled. The attitude of the front desk staff of Orchard Cafe was not very good. Service could be better in view of the 2 years COVID restrictions if the staff of Orchard Cafe had taken the time to upgrade on their training on customer service.…
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