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What is Travellers’ Choice Best of the Best?
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Travel safe during COVID-19
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What you can expect during your stay
- All linens sanitised in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitiser available to guests & staff
- Regularly sanitised high-traffic areas
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Updated 17/06/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from W Singapore - Sentosa Cove
Updated 17/06/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#7 of 16 hotels in Sentosa Island
Location
Cleanliness
Service
Value
2022 Travellers' Choice Best of the Best
Live it up amidst the lush greenery and lively coastal setting of Sentosa, Singapore's exclusive resort island. W Singapore - Sentosa Cove, a 5-star luxury hotel under Marriott International, is an oasis of modern luxury for business travelers, vivacious stay-cationers and sophisticated globetrotters. Escape from the everyday and take a whirl into the extraordinary as you lift your beachfront lifestyle to new heights! Explore some of Singapore's best attractions including Universal Studios Singapore and S.E.A. Aquarium, or hide out from the hustle and recharge at AWAY® Spa. Slip into something comfortable in any one of our resort's 240 guest rooms and suites. From vivid interiors to a neverending list of amenities that redefine contemporary sophistication, there is plenty of room for relaxing. Our signature Whatever/Whenever service is available for all guests. Whatever you want, whenever you want it on Sentosa Island.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Kids stay free
Babysitting
Car hire
Car park
Wifi
Hot bath
Pool / beach towels
Pool with view
Outdoor pool
Private pool
Shallow end in pool
Yoga classes
Fitness / spa changing rooms
Fitness classes
Personal trainer
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Happy hour
Kid-friendly buffet
Kids' meals
Outdoor dining area
Special diet menus
Wine / champagne
Poolside bar
Children's television networks
Highchairs available
Strollers
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Spa
Body wrap
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Hand massage
Head massage
Manicure
Massage
Neck massage
Open-air bath
Pedicure
Steam room
Waxing services
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Outdoor furniture
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Doorperson
First aid kit
Umbrella
24-hour front desk
Express check-in / check-out
Private check-in / check-out
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Room features
Blackout curtains
Air purifier
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Bidet
Bathrobes
Interconnected rooms available
Private balcony
Room service
Safe
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Private bathrooms
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
Kitchenware
Flatscreen TV
On-demand films
Radio
Walk-in shower
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Business
Languages Spoken
English, Russian, Chinese, Filipino and 5 more
Location
Full view
56Somewhat walkable
Grade: 56 out of 100
19Restaurantswithin 0.5 km
2Attractionswithin 0.5 km
Contact
21 Ocean Way, Sentosa Island 098374 Singapore
Getting there
Car HireSee all Sentosa Island car hire
3099Reviews59Q+A100Room tips
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I recently stayed in room 110 and 114 from 24 – 26 Jun. I couldn’t find words that could adequately described and summarized the disappointment my kids and I went through. 24 June Room 110 was the 1st room I checked in to and we realized the curtains that lead to the plunge pool could not be drawn open and the curtain rails were rusty. Next, we observed multiple stain marks on the walls across the room and top of the cabinet below the TV. The final straw was when the wardrobe door came off and hung precariously by the top hinge. I could only count my prayers that the kids weren’t in front of the wardrobe when it happened, the thought that the wardrobe door could have crushed my kids in the hotel room still shudders me till this day. I requested for help through the hotline and 2 engineering technicians came shortly. However, after struggling for close to an hour and with their limited command of English in trying to tell me what the issue was, they still couldn’t fix the wardrobe door. I resorted to requesting to speak with a guest service manager – Mr Nigel came and apologized. I showed him all the problems I faced with room 110 and I couldn’t accept continuing to stay in the room. Mr Nigel offered me a room change and Mr Sebastian B (Director of Rooms) was also informed of my feedback. I appreciate Mr Sebastian B coming to my room personally to meet me and see to my room change to 114. The room change to 114 was smooth, but I was equally dismayed 2 hours after I settled in. The bedside reading light was poorly maintained and in a pathetic state (Refer to pic). While there are still wall stains around the room, I have lowered my expectation of W at this point and beginning to accept the stains. The mini-bar trolley has mouldy/decayed rubber hinges (Refer to pic) which the sight would simply disgust anyone. If these wasn’t enough, I realized the TV screen in the bathroom has strange hued colors and couldn’t be adjusted. The TV volume is broken. I informed the guest service manager and was informed the issue will be attended while I left the room for dinner. Unfortunately, the bathroom TV problem remained after I came back to my room. I was told the TV screen color issue couldn’t be resolved as it’s a hardware issue and there are no replacement screens available. While the volume of the TV came on, but a new issue arose. The volume couldn’t be tuned. And a volume of the shower TV continues even after the TV is off. Again – I informed the guest service manager (Jim) and he brought along another technician from the Engineering department to my room. It was unresolved still. I gave up. 25 June Just went I thought I have gotten used to the sorry state of room 114, I was met with a new surprise when I tried to change out the toilet roll. The center pin of the toilet roll holder came off and disintegrated to 3 different pieces (Refer to pic). Who designed this? The center piece for toilet roll holder should be simply that instead of a jigsaw puzzle? Next, we experienced problems with the TV remote in the room as it was unresponsive. We couldn’t change the channel nor adjust the volume. Again – I rang up the hotline and a new technician from the Engineering department came to my room, he first tried to change out the batteries, it didn’t work. Next – he tried to replace a new remote, it didn’t work as well. And finally, he lectured me using his limited command of English – telling me that I need to stand closer to the TV so the remote would work. I was appalled. If I need to stand close to the TV to operate it, what is the use of the remote? I couldn’t communicate with the technician due to his poor command of English, I decided to inform the guest service manager again. Mr Nigel came to my room and gotten another senior technician from Engineering to attend to the issue. The senior technician eventually replaced the set-top box and the issue was eventually resolved – but at expense of my time. The 2 nights with W left a terrible taste in my mouth. The time I spent discovering room defects, supervising the repairs – is time I am supposed to be with my kids and enjoying the amenities. The whole W experience left a lasting negative impression with my kids, and my 6-year-old in her limited vocabulary commented that W hotel should be renamed “Scam” hotel. I invite the management team of W hotel to take a personal tour of the hotel rooms, put their hands to their hearts and ask if they are willing to spend more than $1k per night in a room filled with defects, unsightly cables (Refer to pic), rusty curtain rails, stained walls and mouldy minibar. Next, speak to the Technicians from Engineering to see if they could understand their command of English and whether they are adequately trained to handle their work and at the same time expected to interact with guests. They could also try asking themselves if the housekeeping team is doing their job of ensuring rooms are inspected prior to assigning to guests for occupancy. Lastly – they should ask themselves if these problems are results of systemic failures. If a brand can’t deliver its core product, I think the brand has failed. I personally wrote to the management team of W hotel on Tue (Specifically to Mr Yazid - Head of Engineering and Mr Robert Conte - Director of Operations) but 2 days have passed without a single response. This episode reveals to me a lot about how the hotel is managed.…
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Date of stay: June 2022
Location
Cleanliness
Service
Room Tip: Give this a miss
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The W Singapore is one of the first few W hotels in Asia pacific when it first opened in 2012, it's part of the so-called "2nd generation" of W hotels when the former SPG opened it. Even though it's been a decade since its opening, i did not see any signs of wear and tear, the property is very well-maintained. The design and lavishness, in my opinion, do not feel outdated, the floral theme design feels timeless, flamboyant and chic. Normally, the first sign of aging of a property is their carpet, and nope, their carpet looks pretty good to me. I cant tell whether the wallpaper color is the result of discoloration or not, but it definitely compliment the overall design of the decor. Wonderful location for those who would like to be near all the action sentosa offers, but not down right in your face. It's right beside the yacht-filled cove, guests and I get a sense of opulence, that we are in the "Expensive" area, well it actually is. Customer service is top-notched, reminds me of the Legendary Singapore Airlines, which no request is being rejected but at least attempted. This hotel offers the true Singaporean Hospitality, which is filled with smiles and positivity. Many of the old SPG elites, you can rest assured that your stay will feel just like before, if not better. Status recognition is very strong here, its hard to beat complimentary "All you can drink happy hour" for platinum and higher elites, although u really shouldnt Drink all you can. Breakfast is amazing, a semi buffet, with hot dishes order-on-demand. Lots of Singaporean influenced dishes, like Crab Meat Egg Benedicts, Chilly Crab egg, and many local dishes. I have yet to see any W hotels out there who have better, and more fun breakfast items than the W Sentosa, and I have stayed in a lot of Ws before. The Pool is massive, think of those All-inclusive resort with big swimming pools in the Caribbean and Cancun. It even has a slide. Those adults who are young at heart, you will have lots of fun here. Amazing prices with out-valued amenity. This is probably the best "Vacation-type" hotel Singapore Offers. It is one of the Locals' favorite in fact. All SIngaporeans know about the W hotel. And this review is gonna be inconsequential, as guests will still come visit regardless. But if you would like someone who is well travelled like myself to give u my take, in my opinion, this hotel is highly recommended when visiting Singapore. Yes there are tons of lavish hotels in Singapore mainland, but those r not resort-type. You cant compare the Raffles and Fullerton with the W, they r not in the same category. Overall this stay of mine is excellent. I cant think of any other W off my mind that is better than this one. The customer service level, food quality and options, elites recognition and facilities. I simply dont recall any W with a bigger Pool than this. The W Ibiza and W Algarve are much newer, but their pools are no where near this size. W Sentosa kept their pool very well maintained This W will be the one I share with people around me for the next few years and its a shame it took me so long before visiting. I want to thank the following people who made my stay a wonderful and memorable one. -Sebastian & Dennis (Room operation) -Edvinna from "The Kitchen" breakfast Thank you so much for your hospitality!…
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Date of stay: June 2022
Rooms
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+1
We stayed at W Sentosa on 25-26 June. All in all a delightful family staycation starting from the moment we stepped into the hotel reception. Special shout out to Front Office Manager Nigel Teo, who exudes warmth and professionalism. He walked us through the facilities as well as car park matters. It being a peak hol season, Nigel promptly assisted to help us arrange breakfast timing that was convenient to the family. He is customer oriented; seeing we have a child, Nigel kindly extended an ice cream for our child. Everything was well arranged by Nigel. From getting us a room, to breakfast arrangement, to getting our welcome drinks and ice cream for child, Nigel ensured that our stay was pleasant from the onset. A good host, he made sure that our luggage was sent to the room while we spent time at the pool. Room, with a huge balcony, has a paranormal view of the pool and distant yachts. The room is clean and spacious. It being our anniversay, the room came with a pleasant surprise filled with balloons and a cake. The pool experience is also great! The crew is always available to attend to guests. Thoughtful pool feature: They provide sunscreen! What a wonderful initiative! Room service was prompt. Breakfast spread is sumptious! Must stay at W sentosa! Thank you Nigel Teo and W crea for making our stay W-onderful!…
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Date of stay: June 2022Trip type: Travelled with family
Helpful
A very relax and peaceful place to stay. The restaurant staff Wai Meng very attentive and remember what my preference after my first day of stay and subsequent stay she will bring my preference ornaments. Very impressive and happy that W Hotel staff are so well trained. However the furniture like the wardrobe in my room is not functioning well and house keeping not organised just throw the packets of the toothbrush comb set etc at the toilet top and the hair dryer not kept properly.
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Date of stay: June 2022Trip type: Travelled with family
Helpful
Stayed for 2 nights at the W hotel in celebration of our marriage, & enjoyed ourselves thoroughly. Service staff were pleasant, room was spacious, clean and comfortable, and the service hotline was very prompt in providing us with what we need/want. Especially love the settee in the room which I personally enjoy sitting on and just enjoying the view, & the food at kitchen table! Shout-out to Wai Meng of Kitchen Table for being so friendly and passionate in providing her service, making us feel comfortable and at home.
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Date of stay: June 2022Trip type: Travelled as a couple
Helpful
Response from W Singapore - Sentosa Cove, Owner at W Singapore - Sentosa Cove
Responded 1 week ago
Hello YZ C, Congrats on saying I Do! I’m thrilled to know that you enjoyed yourself thoroughly at W Singapore - Sentosa Cove in celebration of your special occasion. Our rooms and amenities are indeed fab, but the views are even better. Wai Meng is an absolute gem and I’m delighted that she made your visit to the kitchen table a memorable one with her friendly and passionate service. I hope to welcome you back again soon. Cheers, Robert Conte Director of Operations, W Singapore – Sentosa Cove
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Had the best wedding and room stay ever. With the great and awesome help from Whai Meng and hanafi. the help from butler whai meng is very detailed and hanafi is very experience with wedding management
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Date of stay: June 2022Trip type: Travelled as a couple
Helpful
Response from W Singapore - Sentosa Cove, Owner at W Singapore - Sentosa Cove
Responded 1 week ago
Hello Hans, Thank you for choosing W Singapore – Sentosa Cove for your wedding and congratulations! I’m delighted to hear Wai Meng and Hanafi’s service delivery and experience contributed to the success of your event. We hope to welcome you back to our Resort in the near future to experience everything else we’ve got to offer. Have a good one, Robert Conte Director of Operations, W Singapore – Sentosa Cove
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Well maintained & decorated , upgraded rooms . Overall ambience of the hotel very nice . Truly felt like a luxury hotel stay . Kids love the pool and slides . Breakfast was also great and served with finesse . Spa was also great specially the whirlpool and vitality pool area . A great hotel , service was fast . Would love to stay again .
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Date of stay: June 2022Trip type: Travelled with family
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Response from W Singapore - Sentosa Cove, Owner at W Singapore - Sentosa Cove
Responded 1 week ago
Hello Dheeraj782, I am delighted to hear you enjoyed our well-maintained rooms and the overall ambience of our Resort and that you were able to avail yourself of the facilities at W Singapore - Sentosa Cove, from our WET® pool and its popular water slide to the vitality pool and whirlpool at AWAY® Spa. Dheeraj782, we’re cooking up something special at the kitchen table and I want you to be among the first to know about it. Sign up for our newsletter at bit.ly/WSG_News and follow us @wsingapore on Instagram for our latest offers! Cheers, Robert Conte Director of Operations, W Singapore – Sentosa Cove
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+1
We saved our W stay for the last part of our trip. This is our first time overseas again since the pandemic and our experience at W was a great finale to our time in Singapore :) Mr. Nigel, who attended to us at check-in, is a huge reason we got off to a great start. We appreciated his kindness and special attention to our needs, remembering my daughter’s name, and just generally leaving a great first impression of customer service. Rooms are very comfortable, spacious, super clean, and well-maintained. We all had two glorious nights of high quality sleep! We enjoyed the food at The Kitchen Table for both our breakfast buffet and dinner. I appreciate the buffet for cold items and hot items made to order. Everything tasted good. We enjoyed our day by the poolside too, with the pool being big enough so it didn’t feel crowded or full at all. Both our spa treatments (Prana Vitality and Cove Massage) and the facilities were excellent. Really like the design of the hotel as well - it looked chic and at the same time welcoming. Overall it was a most memorable stay - our best so far in all our visits to Singapore. I would highly recommend the W and we would most likely stay again!…
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Date of stay: June 2022Trip type: Travelled with family
Helpful
Response from W Singapore - Sentosa Cove, Owner at W Singapore - Sentosa Cove
Responded 1 week ago
Hello SunMoonMama, Amazing review! We’re honoured that you chose to cap off your first overseas trip since the pandemic with a stay at W Singapore - Sentosa Cove. It makes me happy to know that Nigel from Welcome helped kick things off with a bang with with his kindness and attentiveness – as you rightly deserve. I am also delighted to learn that you had a restful stay in our spacious, clean, and well-maintained room, and that you were able to avail yourself of the facilities and venues at our Resort such as our signature WET® pool, AWAY® Spa, and the kitchen table. On behalf of all our Talent, thank you for this rave review and we hope to welcome you back soon. Anytime, Robert Conte Director of Operations, W Singapore – Sentosa Cove
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its a great hotel - a bit too pricy for what it offers . pros - nice and big rooms. well appointed rooms . nice and large swimming pool beautiful marina behind the hotel great for an evening stroll - there are tons of bars and Restruents around the marina are - great vibe . there's a nice mall closeby so if you wanted to be out and about there's something closeby . cons they play loud music around the pool all the time - sometimes the noise permeates through the windows and doors and makes sitting in the room also uncomfortable . if you wanted to go and snooze around the pool be warned not possible loud music . you have to make reservations for breakfast - yes you heard that right reservations for breakfast . the hotel is far from the city - 20-25 dollar cab ride each way . the lights in the room are every color but white or normal warm yellow like most people have at home . the tv doesn't hook up too Netflix or any of your devices so you are stuck with whatever they have to offer . very limited inform dining their staff could do with a bit more of training in customer service .…
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Date of stay: June 2022
Value
Rooms
Service
Room Tip: not a pool facing room for sure ...
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Helpful
Response from W Singapore - Sentosa Cove, Owner at W Singapore - Sentosa Cove
Responded 2 weeks ago
Hello saimohan p, Thank you for taking the time to share this review of your recent stay with us. Every interaction with our guests is important to us and we strive to make each experience enjoyable and memorable, so I am delighted to learn that you like our spacious well-appointed rooms, and the atmosphere of the Sentosa Cove marina. Our 24-hour WET® pool is one of the largest free-form outdoor swimming pools in Singapore, and it is great that you spent some time there too. Thank you for sharing your honest feedback on the music volume at the pool, our room facilities and the breakfast experience. We require a reservation for breakfast to ensure that we provide a smooth dining experience for all our in-house guests. However, I understand that we have fallen short of your expectations in the areas mentioned. As such, I would like to take this opportunity to assure you that we are reviewing the matter, and looking at ways to improve our service delivery to ensure that all guests enjoy the service excellence and memorable experiences that we are known to deliver. I am grateful that you’ve mentioned that you’re looking forward to coming back to our Resort. We cannot wait for the opportunity to welcome you back to our Resort so that we can provide you with a renewed experience. Should you have any further concerns, please feel free to get in touch with my team anytime at GSM.Singapore@whotels.com. Sincerely yours, Robert Conte Director of Operations, W Singapore – Sentosa Cove
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Just had a pleasant staycation with my daughter. Lovely large bathroom and cosy bathrobes made for good relaxation. The housekeeping was immaculate and the youthful staff was enthusiastic, kind and approachable towards all our requests. I did observe that the fittings and style of room was more for romantic getaway than for family though we perhaps picked the wrong style.
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Date of stay: June 2022Trip type: Travelled with family
Helpful
Response from W Singapore - Sentosa Cove, Owner at W Singapore - Sentosa Cove
Responded 2 weeks ago
Hello Tze Lan L, I’m glad that you had a pleasant staycation at W Singapore – Sentosa Cove with your daughter. The provocative design of our rooms might defy expectations but rest assured we welcome everyone to escape from the everyday at our Resort. Please come back soon, we have many exciting events in the coming months planned for you. Sincerely yours, Robert Conte Director of Operations, W Singapore – Sentosa Cove
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PRICE RANGE
US$399 - US$610 (Based on Average Rates for a Standard Room)
LOCATION
SingaporeSentosa IslandSentosa Island
NUMBER OF ROOMS
240
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Claim Your Listing Frequently Asked Questions about W Singapore - Sentosa Cove
Which popular attractions are close to W Singapore - Sentosa Cove?
Nearby attractions include WOOBAR, W Singapore - Sentosa Cove (0.02 km) and Quayside Isle (0.2 km).
What are some of the property amenities at W Singapore - Sentosa Cove?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at W Singapore - Sentosa Cove?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at W Singapore - Sentosa Cove?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at W Singapore - Sentosa Cove?
Yes, a parking garage and paid private parking on-site are available to guests.
What are some restaurants close to W Singapore - Sentosa Cove?
Conveniently located restaurants include the kitchen table, SKIRT, and Two Chefs Bar Mexican & Italian.
Are there opportunities to exercise at W Singapore - Sentosa Cove?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does W Singapore - Sentosa Cove offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at W Singapore - Sentosa Cove?
The staff speaks multiple languages, including English, Russian, Chinese, Hindi, Indonesian, Korean, and Malay.
Are there any historical sites close to W Singapore - Sentosa Cove?
Many travellers enjoy visiting Battlebox (5.6 km), Fort Siloso (1.6 km), and Emerald Hill (6.7 km).
Does W Singapore - Sentosa Cove have any great views?
Yes, guests often enjoy the harbour view available here.