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Travel safe during COVID-19
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Hand sanitizer available to guests & staff
- Paid stay-at-home policy for staff with symptoms
- Regularly sanitized high-traffic areas
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Updated 03/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 03/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#36 of 797 hotels in Hong Kong
Location
Cleanliness
Service
Value
2020 Travellers' Choice Best of the Best
One96 This exceptional luxury boutique hotel comprises full-floor, one-bedroom suites with spacious interiors and a design tailored towards comfort and elegance. The purpose-built property features a distinctive undulating glass façade, designed by Florent Nédélec, which recalls the subtle pattern of woven fabric. As envisaged by prominent interior designer Norman Chan, each of the suites is characterised by soothing modernity in a neutral palette complemented by an abundance of natural light from the large windows. NEIGHBOURHOOD One96 offers travellers a stimulating balance of business, leisure and authentic Hong Kong culture, a few minutes walk from the Central business district. Just behind the hotel is the eclectic Noho area, with a vibrant contrast of historical architecture and the city's most innovative contemporary boutiques and restaurants.
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Room & Suite (99)99
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Property amenities
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Breakfast available
Baggage storage
Concierge
24-hour check-in
24-hour front desk
Clothes dryer
Wifi
Complimentary instant cofffee
Complimentary tea
Executive lounge access
Non-smoking hotel
Express check-in / check-out
Self-serve laundry
Washing machine
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Room features
Blackout curtains
Air conditioning
Safe
Seating area
Separate dining area
Kitchenette
Flatscreen TV
Bath / shower
Sofa
Telephone
Bottled water
Clothes rack
Iron
Wake-up service / alarm clock
Microwave
Refrigerator
Kitchenware
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Languages Spoken
English, Chinese
Location
Full view
100Great for walkers
Grade: 100 out of 100
729Restaurantswithin 0.5 km
73Attractionswithin 0.5 km
Contact
196 Queen's Road Central Sheung Wan, Hong Kong China
Name/address in local language
Getting there
Sheung WanMass Transit Railway (MTR)3 min
Hong KongMass Transit Railway (MTR)8 min
390Reviews16Q+A97Room tips
Reviews
Traveller rating
- 301
- 63
- 9
- 10
- 7
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Popular mentions
Check in desk is small, your personal information will just put at the desk and show to others. When you request any late check out, staffs are super rude and unhelpful to ask : WHAT TIME DO YOU WANT SO?! The Netflix setup is super complicated and staff will only ask you follow Google Home for setting.
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Review collected in partnership with this hotel
Date of stay: December 2020
Helpful
Response from Angela Li Hotels, Guest Services / Front Office at One96 - Elegant Full Floor Suite Hotel
Responded 19 Dec 2020
Dear elainecQ3350FE , Thank you for taking the time to write a review about your recent experience at One96. As we always strive to delight and satisfy our guests, it is with regret to learn about your disappointment, please accept our apologies for the inconvenience caused. Thank you for your feedback and please rest assured that we will take every necessary step to address these issues. Look forward to welcoming you back soon. Warm Regards, Iris Chan Guest Services Manager IrisPIChan@nationalhotels.com.hk
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Hotel's Favourite
This was our third stay at One96 and it keeps getting better! We always visit Hong Kong over Christmas and normally stay here for 2 weeks. The location is perfect - close to MTR, trams, lots of restaurants and interesting little shops to discover. It is much more interesting than staying in big brand hotels around Admiralty. The suites are amazing. Very spacious (for HK) with a separate sitting & dining area and small kitchenette. Housekeeping is very efficient and the suite is serviced daily. Our housekeeper, Alice did a fantastic job. We were in one of the higher floor suites and had a nice glimpse of the harbour. The reception staff are all very friendly and helpful. They are always happy to make suggestions of new places to visit and also assist with any other requests. We specifically want to mention Kylie who was always cheerful and looked after us so well. We did not want to leave and already looking forward to our next stay! …
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Review collected in partnership with this hotel
Date of stay: December 2019Trip type: Travelled as a couple
Room Tip: Higher floors are worth the extra money!
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Helpful
Response from NationalHotels, Manager at One96 - Elegant Full Floor Suite Hotel
Responded 2 Jan 2020
Dear MrsMacV, Thank you for your recent stay at One96. We are pleased to learn that you have enjoyed our room so much as well as our prime location. I am thrilled by your compliment, excellent services is something that we are always proud of and we are so glad that my team & I have surprised you with that. Thank you again for your encouraging review. It was definitely our pleasure to have you with us. We do not want to let you leave either, but we also know that we are going to see each other very soon! Warm Regards, Kylie Tang Assistant Operations Manager kylietang@nationalhotels.com.hk
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I arrived around 1300 just wanted to put my stuff in the lobby, and the hotel staff lemme check-in early. After I entered the room, it’s totally surprised me. It was so huge and fashionable. The elegant design made me so comfortable. Will highly recommend this hotel to my friends. Cheers
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Review collected in partnership with this hotel
Date of stay: December 2019
1 Helpful vote
Helpful
Always good experience with One96, staff always remember who you are when you return. Also during COVID-19 period, they were more thoughtful than ever, noticing what I need and get it ready in the room.
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Review collected in partnership with this hotel
Date of stay: September 2020
1 Helpful vote
Helpful
It was my second time to stay at One96. The reason why I chose this hotel is the small kitchen. Otherwise, I must stay at the luxury hotel that I supposed to be. Normally I do understand the check out time is 12:00, I tried to requested late check out till 1:00pm and the staff turned me down directly and said 12:30 is the latest time that she can offer. So I tried my best to be there on time and I just late for 10mins The front desk woman called to my room for 2 times and said I must return back the room now. What’s that hotel service standard for? I really surprised the staff said the hotel room with high occupancy and the new guest already arrived at 12:30pm. When I check out there, there are no guest at the lobby. And the woman with black glasses staff just shout to me said that Do you know you are late? As I offered you check out at 12:30pm, no next time ok? The new guest was waiting for your room. I was really mad on her, how come the staff said like this to guest? When I want to leave from lobby, she stopped me directly said don’t leave, she has to check my room with impolite face and tone. I really want to said what the deposit that I used for when I check in? The hotel already hold deposit from my credit card in case there have some damage who made by me. I really have no idea why she stopped me? As for a regular traveler, I really disappointed with this terrible experience. The first time I came to this hotel, the guy who checked me out was really friendly and didn’t stop me when I want to leave from lobby. I will not stay at this hotel anymore.…
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Date of stay: August 2020Trip type: Travelled as a couple
2 Helpful votes
Helpful
Response from Angela Li Hotels, General Manager at One96 - Elegant Full Floor Suite Hotel
Responded 24 Aug 2020
Dear Pinky Tam, Thank you very much for taking the time to share your valued feedback with us. We are regret to read that you felt disappointing during your stay. We endeavor to provide at all times the best service and comfort for our guests, we regret that your experiences do not reflect this, although we have provided the latest check-out time on your departure. The genuine care and comfort of our guests is our highest mission, therefore we ensure that we have enough time to prepare perfect condition rooms for all guests. We appreciated your valuable comments, as help us to review our service provisions. Thank you again, we look forward to serve you again in nearest future. Warm Regards, Iris Chan Guest Services Manager IrisPIChan@nationalhotels.com.hk
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PRICE RANGE
US$181 - US$404 (Based on Average Rates for a Standard Room)
LOCATION
ChinaHong KongCentral District / Hong Kong Island / Sheung Wan
NUMBER OF ROOMS
29
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Claim Your Listing Frequently Asked Questions about One96 - Elegant Full Floor Suite Hotel
Which popular attractions are close to One96 - Elegant Full Floor Suite Hotel?
Nearby attractions include Tai Kwun (0.4 km), Hong Kong Pub Crawl (0.5 km), and Dragonfly (0.5 km).
What are some of the property amenities at One96 - Elegant Full Floor Suite Hotel?
Some of the more popular amenities offered include free wifi, a fitness centre, and a concierge.
Which room amenities are available at One96 - Elegant Full Floor Suite Hotel?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at One96 - Elegant Full Floor Suite Hotel?
Guests can enjoy breakfast, complimentary tea, and free instant coffee during their stay.
What are some restaurants close to One96 - Elegant Full Floor Suite Hotel?
Conveniently located restaurants include Chullschick, Burger Joys - Central, and Wingman.
Are there opportunities to exercise at One96 - Elegant Full Floor Suite Hotel?
Yes, guests have access to a fitness centre during their stay.
Is One96 - Elegant Full Floor Suite Hotel located near the city centre?
Yes, it is 0.7 km away from the centre of Hong Kong.
Are any cleaning services offered at One96 - Elegant Full Floor Suite Hotel?
Yes, self serve laundry and a clothes dryer are offered to guests.
Which languages are spoken by the staff at One96 - Elegant Full Floor Suite Hotel?
The staff speaks multiple languages, including English and Chinese.
Are there any historical sites close to One96 - Elegant Full Floor Suite Hotel?
Many travellers enjoy visiting Tai Kwun (0.4 km), Sik Sik Yuen Wong Tai Sin Temple (7.7 km), and PMQ (0.2 km).
Is One96 - Elegant Full Floor Suite Hotel accessible?
Yes, it offers wheelchair access and reduced mobility rooms. For specific enquiries, we recommend calling ahead to confirm.