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About
#65 of 801 hotels in Hong Kong
Location
Cleanliness
Service
Value
The only airport hotel in Hong Kong with city convenience, Novotel Hong Kong Citygate is just 5 minutes from Hong Kong International Airport and AsiaWorld-Expo. With direct access to MTR, it takes only 30 minutes to the city centre and Hong Kong Disneyland is 2 stops away. Enjoy spectacular views from the Ngong Ping Cable Car and discover bargain shopping at Citygate Outlets, both are at the doorstep. Features meeting facilities, two restaurants, a bar, a 24-hour gym and swimming pool. *In view of the recent announcement made by Hong Kong SAR Government in regards of the closures of leisure venues & facilities: we regret to inform you our swimming pool & In Balance fitness centre will be temporarily closed until further notice.
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Property amenities
Paid private parking on-site
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Kids stay free
Free airport transportation
Conference facilities
Car park
Wifi
Pool / beach towels
Outdoor pool
Fitness / spa changing rooms
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Kid-friendly buffet
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Taxi service
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Currency exchange
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Housekeeping
Room service
Safe
Minibar
Flatscreen TV
Wake-up service / alarm clock
On-demand films
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mountain View
Green
Languages Spoken
English, Chinese
Location
94Great for walkers
Grade: 94 out of 100
44Restaurantswithin 0.5 km
5Attractionswithin 0.5 km
No.51 Man Tung Road, Tung Chung, Hong Kong China
Name/address in local language
Getting there
Tung ChungMass Transit Railway (MTR)3 min
Car HireSee all Hong Kong car hire
5246Reviews141Q+A100Room tips
Reviews
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Yuck! It totally does not deserve the 4 star rating even though it has an ironing board, bathrobe & bathtub. The toilet floor is dirty (looks like it hasn't been mopped yet) when I arrived but I still managed to be patient. Then the hand wash is a mess when I tried to use it, and the sink?! Where do I even start. The sink kept clogging again and again. To add more insult there are no toiletries given, not even a toothpaste or toothbrush. Was I given the crappiest room by the concierge??? I was staying at room number 1619 by the way, mind you all of this abomination room. A 1-star Rating definitely fits well for this crappy and rundown hotel room I spend over HKD 1000 for one night. Totally not worth the money else if not the location because it's in Citygate Outlets and connected to MTR and Ngong Ping 360. In Hong Kong, I stayed in iClub Wan Chai, just a 3 star hotel but the room was nice even though it was 2 times cheaper than this one. It has microwave, super clean rooms and has toothpaste, toothbrush, no dirty floors even though it has no bathtub and ironing board.…
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Date of stay: June 2023Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Hong Kong Novotel Citygate, Guest Services / Front Office at Novotel Citygate Hong Kong
Responded 3 days ago
Dear OverTanned Thank you for taking the time to tell us about your experience at the Novotel Hong Kong Citygate. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Johnny Ng Director of Front Office
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favourite
10/5. The staff are really attentive and friendly. Definitely will come back. Also the rooms are better than expected and the sunset view, MAJESTIC! Even if I was on a solo trip i didn't feel alone at all. Love it.
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Date of stay: January 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Hong Kong Novotel Citygate, Guest Services / Front Office at Novotel Citygate Hong Kong
Responded 26 Jan 2022
Dear kellaiahm, We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Director of Front Office
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Posh hotel near the airport. I like how my room was facing the mountains, thus giving me a good view of this part of Hong Kong. Breakfast has a lot of options and I like that they are not as salty. The coffee was great. The pool, however, was so unique in terms of design! Above, it looks like it has corals! I realized that they are designed in a 3D style. Pool was cool. Will stay again if ever!
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Date of stay: May 2023Trip type: Travelled solo
Room Tip: Ask for a higher floor!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Hong Kong Novotel Citygate, Guest Services / Front Office at Novotel Citygate Hong Kong
Responded 2 weeks ago
Dear jpacaba Thank you for taking the time to tell us about your experience at the Novotel Hong Kong Citygate. We very much appreciate your comments regarding your stay at the hotel. I will share your comments with our team, these will certainly enable us to improve the quality of our services. Thank you once again for your feedback and we look forward to welcome you back in the near future. Yours sincerely Johnny Ng Director of Front Office
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great hotel. Booked last minute due to a layover. Very humble staff. Clean rooms. Very equipped and great food. Gave me a late check out as well as my flight was at 6pm. Staffs assisted me getting to the airport on-time. Also made sure i dis not have any problems
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Date of stay: June 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Hong Kong Novotel Citygate, Guest Services / Front Office at Novotel Citygate Hong Kong
Responded 2 weeks ago
Dear Praneet P We very much appreciate your comments regarding your stay at the hotel. I will share your comments with our team, these will certainly enable us to improve the quality of our services. Thank you once again for your feedback and we look forward to welcome you back in the near future. Yours sincerely Johnny Ng Director of Front Office
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Shuttle Service: There is a shuttle service that will await at the airporrt to fetch guests to the hotel. To and fro. Its about a 20 mins drive. The driver of our trip was very nice and he loaded our luggage and drove smoothly without heavy jerks and sudden moves in spite of the twist and turns and stops at the roads. Hotel Receptionist: The lady *a Hindi, din get her name" was very friendly and shared about the rooms and how to get to the cable car for the lantau island trip. Room: Room was sizeable and nice. The switches in the room was complicated as one switch is for several uses and took a while to know it. The bed somehow was a bit oo soft for me and i had bad aches the next day. A friend was in another room and she does not have a expresso machine in her room whereas mine had one. The windows are not sound proof so you will hear noises at night. I was on the 10th floor. Layout was generally fine except it was unthinkable that the TV was hidden behind the curtains. Meaning, if you lie on your bed to watch the TV, you will later have to get up to close the curtains so that the sun does not get into the room in the morning. This i thought was a flaw. There are enough hangers in the wardrobe and the room had an in-room safe. The room slippers were pretty tiny though. Be careful of the bathroom as there is am odd step down from the main floor. And, there are no toothbrush etc in the room but it has some shower/shampoo gels. Hotel facilities: There is also a gym and nice pool at the hotel but due to only a one night stay, did not have time to use any of these. Hotel surroundings: Shopping, shopping. Restaurants in the mall is pretty ex by HK standards. Managed to walk about 7 mins away to a small neighbourhood mall and found much more authentic restaurants and prices that were like 30% below the mall's restaurants for same. Aside from the huge mall and this neighbourhood mall, there is hardly anything nearby.…
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Date of stay: April 2023Trip type: Travelled solo
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Hong Kong Novotel Citygate, Guest Services / Front Office at Novotel Citygate Hong Kong
Responded 3 weeks ago
Dear stevenkoh9999 Thank you for taking the time to tell us about your experience at the Novotel Hong Kong Citygate. We very much appreciate your comments regarding your stay at the hotel. I will share your comments with our team, these will certainly enable us to improve the quality of our services. Thank you once again for your feedback and we look forward to welcome you back in the near future. Yours sincerely Johnny Ng Director of Front Office
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Stay in Novotel Citygate started in the late February 2023, was not satisfied at the beginning, swimming pool was still closed, lounge was closed, Mr. Jonny NG , Director of Front Office, explained that was due to shortage of manpower for the reopening, in 2022, Citygate Novotel was assigned as quarantine hotel Since March 2023, swimming pool is back to operate, premium lounge resumed service and have wonderful relationships with the hotel team Thanks Mr. Johnny NG, for his leadership and commitment for customer service, Thanks Mr. Monica Chang Tang, assistant manager, she always listen to customer opinions and respected customer, Thanks Ms. Sunita, night shift Mr. Daniel, they gave me good feelings for the checkin every time Thanks Mr. Jerry in the Concierge, called me immediately after I left the phone on his desktop Thanks Ms. Katie Nolie and Ms. Lerma in the premium lounge, your Filipino are the most friendly people in the world The breakfast is delicious, starting at 0600, shuttle buses to airport every 20 minutes, Personnel experience, Novotel Citygate is super convenient for me, I have either morning or night shift in the HKG airport, now staying in Citygate like back to home and take a short vacation premium lounge is excellent, especially the draft beer…
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Date of stay: February 2023Trip type: Travelled on business
Room Tip: Their buffet is wonderful, I believe Novotel Citygate is one of the best Hong Kong Airport hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Hong Kong Novotel Citygate, Guest Services / Front Office at Novotel Citygate Hong Kong
Responded 4 weeks ago
Dear andrewtU6573MV Thank you for staying with us and we very much appreciate your comments regarding your experience at the Novotel Hong Kong Citygate. It is always a pleasure to receive positive feedback. I will share your comments with all my team member. I am sure that this feedback will serve as an encouragement to all of us as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we make sure your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Director of Front Office
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
i had book the staycation on april with my husband, when i check in the staff assign me on 16/F the room view is very nice and the room is very clear. at the dinner time, because of the package include the dinner buffet, the buffet food is good and provide the BBQ food, my husband and i very enjoy the buffet, however the breakfast buffet also provide many choice to choose. all the service and the food is good
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Date of stay: April 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Hong Kong Novotel Citygate, Guest Services / Front Office at Novotel Citygate Hong Kong
Responded 2 May 2023
Dear 812chungk We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. We hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Director of Front Office
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
i was stay in the hotel on Mid of April, the guest room is very nice and clean. Also the room view is good, next day my family and i was dining in Olea restaurant at lunch period. the Semi Lunch buffet the main course is good and the restaurant provide the good environment to my family because the staff arrange the window seat to us. finally i want to thank you alll the hotel staff give me and my family have the good stay experience .
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Date of stay: April 2023
Value
Location
Service
Room Tip: the restaurant is good
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Hong Kong Novotel Citygate, Guest Services / Front Office at Novotel Citygate Hong Kong
Responded 3 May 2023
Dear Connector18426763866 We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. It is always a pleasure to receive positive feedback. I will share your comments with our team and also the Olea's team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Director of Front Office
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
my friend stay in novotel citygate hong kong last week, i was join her dining in the hotel restaurant- Essence. the buffet price is reasonable and have many choose and taste is good especially the bbq sea food item. i will be coming the hotel next time and try another restaurant Olea because the the semi lunch also look like attractive.
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Date of stay: April 2023Trip type: Travelled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Hong Kong Novotel Citygate, Guest Services / Front Office at Novotel Citygate Hong Kong
Responded 3 May 2023
Dear 126chant We very much appreciate your comments regarding your dining experience at the Novotel Hong Kong Citygate. It is always a pleasure to receive positive feedback. I will share your comments with our restaurant team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Director of Front Office
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel is not only close to the airport but os also directly connected to MTR and the outlet mall, offering very convenient access to other parts of the town. The hotel offers free shuttle every 20 minutes to the airport which takes less than 10 minutes per journey. It would be a great choice for a short stay near the airport.
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Date of stay: April 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Hong Kong Novotel Citygate, Guest Services / Front Office at Novotel Citygate Hong Kong
Responded 13 Apr 2023
Dear JKWD Thank you for staying. We very much appreciate your comments regarding your stay with us! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Director of Front Office
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$124 - US$165 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
novotel citygate hong kong hotel hong kong, accor hong kong, novotel hong kong airport, hong kong novotel
LOCATION
ChinaHong KongIslands District / Tung Chung / New Territories
NUMBER OF ROOMS
440
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Claim Your ListingNOVOTEL CITYGATE HONG KONG HK$980 (H̶K̶$̶3̶,̶4̶1̶1̶) - Updated 2023 Prices & Hotel Reviews - China
Frequently Asked Questions about Novotel Citygate Hong Kong
Which popular attractions are close to Novotel Citygate Hong Kong?
Nearby attractions include Ngong Ping 360 (0.4 km), Tung Chung (0.5 km), and Citygate Outlets (0.2 km).
What are some of the property amenities at Novotel Citygate Hong Kong?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Novotel Citygate Hong Kong?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Novotel Citygate Hong Kong?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Novotel Citygate Hong Kong?
Yes, a parking garage and paid private parking on-site are available to guests.
What are some restaurants close to Novotel Citygate Hong Kong?
Conveniently located restaurants include The Enclave, Essence, and Moon Lok Chiu Chow.
Are there opportunities to exercise at Novotel Citygate Hong Kong?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Does Novotel Citygate Hong Kong have an airport shuttle?
Yes, Novotel Citygate Hong Kong offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Novotel Citygate Hong Kong have airport transportation?
Yes, Novotel Citygate Hong Kong offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Novotel Citygate Hong Kong?
Yes, dry cleaning and laundry service are offered to guests.
Does Novotel Citygate Hong Kong offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.