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About
#70 of 797 hotels in Hong Kong
Location
Cleanliness
Service
Value
Travellers' Choice
The only airport hotel in Hong Kong with city convenience, Novotel Hong Kong Citygate is just 5 minutes from Hong Kong International Airport and AsiaWorld-Expo. With direct access to MTR, it takes only 30 minutes to the city centre and Hong Kong Disneyland is 2 stops away. Enjoy spectacular views from the Ngong Ping Cable Car and discover bargain shopping at Citygate Outlets, both are at the doorstep. Features meeting facilities, two restaurants, a bar, a 24-hour gym and swimming pool. *In view of the recent announcement made by Hong Kong SAR Government in regards of the closures of leisure venues & facilities: we regret to inform you our swimming pool & In Balance fitness centre will be temporarily closed until further notice.
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Room & Suite (813)813
Full view
Property amenities
Parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Kids stay free
Free airport transportation
Conference facilities
Wifi
Outdoor pool
Fitness / spa changing rooms
Restaurant
Breakfast available
Breakfast buffet
Complimentary instant cofffee
Complimentary tea
Kid-friendly buffet
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Banquet room
Meeting rooms
Baggage storage
Concierge
Currency exchange
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Air conditioning
Housekeeping
Room service
Safe
Minibar
Flatscreen TV
On-demand films
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mountain View
Green
Languages Spoken
English, Chinese
Location
Full view
95Great for walkers
Grade: 95 out of 100
35Restaurantswithin 0.5 km
4Attractionswithin 0.5 km
Contact
No.51 Man Tung Road, Tung Chung, Hong Kong China
Name/address in local language
Getting there
Tung ChungMass Transit Railway (MTR)3 min
5,085Reviews140Q+A100Room tips
Reviews
Traveller rating
- 2,611
- 1,891
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- 91
- 61
Time of year
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Popular mentions
Good location, good service attitude, convenient location for shopping and transportation..😍 its a good place,when u feel the pressure n stress of our everyday task we need some breathing space n we had that at Novotel Citygate you can sleep all u want to or you can do some activities they had a good place to relax n the staff are all polite and nice.ifyou want a nearby place to relax and unwind,Novotel Citygate is the place to be. will surely come back again..
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Date of stay: January 2021Trip type: Travelled with family
Helpful
Response from Hong Kong Novotel Citygate, Guest Services / Front Office at Novotel Citygate Hong Kong
Responded yesterday
Dear 999jayannes, We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager
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Hotel's Favourite
we came back from a trip and our flight was at midnight so I booked a day room at the Novotel which I can recommend. Location is perfect, inside a mall very close to the airport ( they deliver a free shuttle service ) amazingly good breakfast and also close to some site seeing. Room was clean big and very quiet. The subway is also leaving from the mall so this hotel has it all.
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Review collected in partnership with Accorhotels.com
Date of stay: January 2020Trip type: Travelled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
1 Helpful vote
Helpful
Response from NovotelCitygate, Front Office Manager at Novotel Citygate Hong Kong
Responded 16 Jan 2020
Dear fvandewouwer We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Mana
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Had a wonderful family staycation! Clean and comfy rooms. Amenities were great! I would like to say thank you for making this experience a smooth one for my family. I appreciate the great service effort that has extended to me. I would no doubt to plan another stay soon! Please extend my heart felt thanks to the staffs that should be commended for their great work and service attitude.
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Date of stay: February 2021Trip type: Travelled with family
Helpful
Response from Hong Kong Novotel Citygate, Guest Services / Front Office at Novotel Citygate Hong Kong
Responded 1 week ago
Dear Leilim Tabile, We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager
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Rooms were not as new as the other hotels however it is convient location to be away from the City at some time. Tung Chung MTR Station close by, Citygate outlets are around the corner. The hotel has restaurants and cafe that can cater your dining experience.
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Date of stay: February 2021
Rooms
Cleanliness
Service
Helpful
Response from Hong Kong Novotel Citygate, Guest Services / Front Office at Novotel Citygate Hong Kong
Responded 1 week ago
Dear sassysisay, We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager
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This is my worst experience. Different staff gave different information and they denied what they confirmed with affronted attitudes. I will not choose any Novotel hotels and renew the Accor Plus membership again in the future.
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Review collected in partnership with Accorhotels.com
Date of stay: February 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Hong Kong Novotel Citygate, Guest Services / Front Office at Novotel Citygate Hong Kong
Responded 1 week ago
Dear yau1234567 Thank you for taking the time to tell us about your experience at the Novotel Hong Kong Citygate. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Johnny Ng Front Office Manager
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PRICE RANGE
US$123 - US$199 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
novotel citygate hong kong hotel hong kong, accor hong kong, novotel hong kong airport, hong kong novotel
LOCATION
ChinaHong KongIslands District / Tung Chung / New Territories
NUMBER OF ROOMS
440
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Claim Your Listing Frequently Asked Questions about Novotel Citygate Hong Kong
Which popular attractions are close to Novotel Citygate Hong Kong?
Nearby attractions include Ngong Ping 360 (0.4 km), Tung Chung (0.5 km), and Citygate Outlets (0.2 km).
What are some of the property amenities at Novotel Citygate Hong Kong?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Novotel Citygate Hong Kong?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Novotel Citygate Hong Kong?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Novotel Citygate Hong Kong?
Yes, parking is available to guests.
What are some restaurants close to Novotel Citygate Hong Kong?
Conveniently located restaurants include Essence, Amante Bar & Restaurant, and TeaWood Taiwanese Cafe & Restaurant (Tsuen Wan).
Are there opportunities to exercise at Novotel Citygate Hong Kong?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Does Novotel Citygate Hong Kong have an airport shuttle?
Yes, Novotel Citygate Hong Kong offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Novotel Citygate Hong Kong?
Yes, dry cleaning and laundry service are offered to guests.
Does Novotel Citygate Hong Kong offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Novotel Citygate Hong Kong?
The staff speaks multiple languages, including English and Chinese.