I’m writing to express my appreciation of the professionalism of your staff Matthew Yuen. Matthew patiently explained the room package. He is professional and informative. I would definitely stay in your hotel. Thanks Chan
My girlfriend and I were looking for some place to spend the mid-autumn festival and we came across this fancy boutique hotel. We are so grateful to receive a free upgrade by the hotel and the view is beautiful: you can have a glimpse of the Victoria Harbour and the busy Fleming Road flyover is just right in front of you but the cruise-like decoration, the scent and the vibe inside the hotel make you feel like you're just a bystander watching the fast-paced city operating itself, keeping you away from the pressure and stress from your daily life. Located in the heart of Wan Chai, it is also convenient to travel to various tourist interests just by walking. It's worthwhile to stay here for a second time.
From checking in till checking out , everything is great ! Front desk staff welcomed me friendly and room is very clean. Breakfast is only fixed menu and serving only one cup of drink. Wish I could get another cup of coffee.
The hotel’s staffs were nice and polite, especially the one who helped us the check-in. The hotel also listened to my requests and gave me the offers that I wanted! Room was nice and clean. I will definitely visit The Fleming again in the future. It was a great stay to be concluded!
It’s our second stay in The Fleming in just two weeks time (if my memory serves haha) Before arrival, GE AM (Matthew Yuen) had been communicating with me to make sure everything is fine. Despite numerous special requests (i.e. asking for extra pillow/ bottle water), Matthew replied my email quickly and guaranteed the request is well noted. Thank you so much Matt! Upon arrival, Tom noticed us and immediately guided us to his colleagues for check in (since he is occupied with another guest). The whole check in procedure is pleasant that we both didn’t experience any waiting. One thing we have to say is that we questioned the location of food delivery (whether it will send to concierge or reception). The reception staff told us the food will be sent to reception and they will call whenever food arrive. When the food arrive, we planned go down and pick it up. But then Tom shew up with our food already. We feel so happy actually cuz we didn’t expect that since we understand that there are not much staff in the reception, but he is still trying his best to do whatever he can. Even though this is just a little thing, that indeed made our day. I can’t stress enough how much I appreciate the effort and sincerity that they devoted to the guests. We both are just ordinary guests, but they are still willing to go as far as they can to ensure guests to have a pleasant stay. This is the one thing that makes Fleming more than just a vintage designed boutique hotel and a bit different from the all hotels which will be the first option that come to our mind when we are thinking to stay. Unfortunately, I had to go to work early the next day. Hope to stay with you guys longer next time and please keep up the good work!…
As I was exhibiting at the AAF at the Convention Centre The Fleming was an ideal boutique hotel a mere 7 mins walk away. Close to Wan Chai shops and a short distance to Pacific place by taxi or MTR the location is great. The room was clean and the staff extremely pleasant and helpful. Would definitely stay here again.
It was the stay for celebrating 6th anniversary with my partner and we had a wonderful and pleasant stay experience. The Big Room is so neat and classic! We love the decoration and style in room so much which is really something different and unique. Special thanks to Matthew from the Reception and Yolanda from the Guest Experience Team. We were touched by their heartful hospitality which will definitely leads me coming back again in the future!
We had a momentous Birthday celebration staycation at The Fleming! The staffs are extremely friendly and super helpful, especially the Guest Experience Team for their remarkable 5-star service, not to mention that they have sent a hand-written Birthday card to my partner which has sparkled her up with great smile on her face. Apart from extraordinary service, the hotel is decorated with a mixture of Classic Hong Kong and Star Ferry theme, which let people to felt truly being in Hong Kong instead of just staying in a hotel. Randomly take snaps in the room can form a great and stylish picture. The whole experience is phenomenal and I’ll definitely recommend your hotel to my friends. Hope to visit again soon!
Nice stay and everything in house are perfect Improvement can be breakfast and check in process, but given considering the price ( becoz this hotel is not brand like Hilton, Marriott, IHG etc ) , I am happy with the stay.
Front Desk staff (1/F Reception) Front desk staff (Tom) is nice and professional. He provided us with a seamless check in process, from greeting us to giving us the key, it only took us five minutes in total. And I appreciated the process is short yet precise like he skipped some unnecessary steps, especially when he took a copy of our id card then he could insert the relevant information afterward and avoided keeping the guests waiting on the spot. He not only introduced essential information (i.e. the breakfast inclusion, wifi password) unambiguously but also handled our questions patiently and politely while giving human touch to us at the same time by addressing us with our last name and maintaining a certain level of eye contact. But one point I have to say is that I noticed there are no name tags with the front desk staff which made it hard for me to give compliments and recognition. Reception staff (G/F) Other staff like the staff on the G/F are proactive as well. They will always come up to ask if you are checking in or going to have breakfast and guide you through patiently. Operator and Housekeeping staff One point that I am so impressed with is that the operator picked up our call quickly and addressed our needs patiently. They first addressed us with our last name and explained the solution to us step by step (we are confused about the connection of the Airplay). Besides, we are so surprised that our needs are being satisfied in such a quick manner. We called to have two extra bottles of water at night and the housekeeping staff sent us the water in just 2 minutes which is really efficient! Guest Experience We are so happy that they are flexible when it comes to some amendments. Since I am not into alcohol so I had my partner ask in advance if the package inclusion (sparkling wine I guess) can change to dessert instead. I am so happy that they offered us chocolate cookies while keeping the wine for us plus the heart-warming handwritten welcome card. We can feel that the GE team had genuinely done their very best to fulfil the guests’ needs so as to meet their expectations. Overall experience We are happy and satisfied with the attentiveness of the staff. They are proactive, polite and professional which made our stay memorable and perfect enough that we would definitely come back in the future! Once again, thank you so much for all the arrangements!…