Great return stay at Courtyard Shatin. Service was attentive and welcoming. Many thanks for the elite upgrade to the studio suite. Loved the panoramic views of the river and mountains throughout. Made our stay extremely comfortable and enjoyable. They also surprised us with a towel that had my name sewed on. It was a kind and personalised gesture you would normally only expect from luxury hotels in higher categories. The level of service here certainly exceeded all our expectations just upon arrival. Hardware: the studio suite was perfect for both leisure and business as we both had some work during our stay. We could soak in the view from the large work desk which was comfortable to work in. The window-side bathtub was also a highlight. Overall, the suite was well appointed although a upgrade to a smart tv might attract more guests. Club lounge: Quite a pity we never got to experience the 30th floor executive lounge during our stays and was relocated to the lobby. Unfortunately, it just doesn't have the same private lounge feel as it should. However, it is understandable in these circumstances and hope it will reopen. The food at the lounge was fair. F&B: The breakfast selection is actually quite wide-ranging with good quality. Excellent buffet breakfast at its price point. Service is also very attentive. The afternoon tea (offered at half price for in house guests) was decent but there is certainly room for improvement. But overall Courtyard Shatin is certainly worth it (and then some) at its price point and we wouldn't hesitate to be back. Hope they do keep this up!…
Stayed in this hotel couple of times, and the most recent one is really disappointing (haven't checkout yet). The first impression was ruined totally by how the front desk supervisor tried to grab just a hundred dollars or so by manipulating the "price difference" (inclusion of price inflated of same room type) for changing room type from twin bed to double bed. What made me feel worse was that one of their staff Ms Candy Kwan, did honestly provided proper price lists of different room types for fair comparison (her honesty was highly appreciated). After checkin the room, despite a few hundred dollars upgrade fee was requested to pay, the room provided is definitely worst one among all I have stayed in this hotel. I did expect that the room have no view, but a small and dated low resolution TV (lack of connectivity, and I cant even watch the ball clearly when watching Australian Open!) is not what I wanted. Moreover, unlike my previous stays, no welcome fruit, no bathrobes, and no extra amenities like toiletries and towels were provided this time. Even slippers provided were lower quality than those provided to other rooms on same floor! I do feel its more like a downgrade. Breakfast take-away arrangement was another disaster! As seats in MoMo cafe could never entertain all guests when there is full-house, they do encourage us to take-away instead of dine-in. In my previous stays I could choose whatever I want and pack by myself with boxes provided by staff. But this time only pre-packed items were provided. Obviously they neglected that we may have food allergies! Turned out there were 5 bread/bun/cakes in my pre-packed box, which I cant consume at all. Eventually I was starved while food were wasted at the same time. Lounge operation is another hot mess. Opening hours for happy hour have been changed thrice in 4 days (day1 4-6pm, day2 and 3 got two sessions 4-5:20pm and 5:40-7:30pm, day4 5-7pm and tmr... God knows)! Guest never know when will it be until last min. Moreover there are never enough seats for elite members therefore I believe their staff should encourage guests to do take-away. However their front desk staff did provide incorrect information like "only pre-packed food available for take-away" to discourage guests to do so. It did worsen the situation and ended up there are always long long queue during happy hour time. Its understand fully that there are always minor mistakes and things maybe overlooked when the hotel is almost full-house (full of elite members doing mattress run here), but certain minimum standard should still be maintained.…
Courtyard Hong Kong Sha Tin is a very great hotel. Largest guest room of most of the 4 star hotels in Hong Kong. You will get a large working desk in room and also comfortable bed, comfortable pillows. Breakfast is great! Last by not least, Paul (Cheung??) at Momo Cafe provided outstanding service during my stay. His work attitude is worthy of praise.
First try in countryard Hong Kong sha tin. River view rooms without bath tub. After checking with hotel, only suites and few rooms are with bath tub. Maybe need to ask hotel before check in. As the lounge in 30/F are closed, the HH is arranged to take place on 1/F. Because of limited seat, we are only able to take back to my room. In the midnight, the room with smoking smell and we are not able to sleep. The duty manager, Raymond, had arranged to another room in other floor. This time the room is okay but we can hear the voice and talk in the next guest room...
This is the cheapest hotel in Hong Kong Marriott hotels, but the CP value super high. Thanks to Candy and her team that they try to fulfill my requests. My suite room is on the high floor with a beautiful river view. Looking forward to staying here again!!!
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