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Best Western Grand Hotel Hong Kong

Traveller (247)
Room & Suite (91)
Dining (5)

About

Location
Cleanliness
Service
Value
Property amenities
Free High Speed Internet (WiFi)
Restaurant
Fitness Centre with Gym / Workout Room
Airport Transportation
Concierge
Dry Cleaning
Laundry Service
Multilingual Staff
Shuttle Bus Service
Wheelchair Access
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Room features
Air Conditioning
Non-Smoking Rooms
Refrigerator in room
Good to know
HOTEL CLASS

Location

Full view
Neighbourhood
Tsim Sha Tsui
Tsim Sha Tsui is one of the major tourist and shopping areas of Hong Kong. With a high concentration of hotels, retail shops and commercial offices – it’s a busy and bustling neighbourhood that never sleeps. On the surface, Tsim Sha Tsui seems to only feature an abundant number of high-end retail stores selling designer brands and jewelry, owing to its popularity with high-budget shopping tours. However, it also contains a diverse range of attractions for the entire family. Whether taking a walk in Kowloon Park, exploring museums, going shopping or grabbing a bite to eat – Tsim Sha Tsui has something for everyone.
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522Reviews
265Photos
15Q+A
100Room tips
Traveller rating
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Popular mentions
I’m aware hotel rooms in Hong Kong are generally small but this was ridiculous. We had just come off a cruise ship so we had 2 large cases and 2 small ones. Nowhere to access them unless on the bed, no wardrobes or drawers. Shower room was small, towels where thin and the
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Response from BESTWESTERNGRAND, Manager at Best Western Grand Hotel Hong Kong
Responded yesterday
Dear Guest, Warm greetings from Best Western Grand Hotel! Thank you for taking the time to post a review. Your comments regarding the towel and lighting were shared and discussed with concerned departments for further improvement. We are extremely grateful to you for sharing your open feedback with us, as it is through constructive comments, we are able to monitor our operations more closely and to take corrective measures where appropriate to ensure improvements. Our team looks forward to welcoming you back in the near future and we would like to suggest you for trying our Premium Room during your next visit as it is much more spacious. In the meantime, please feel free to contact me via email at dm@bestwesterngrandhotel.com if we can be of any assistance. Warmest regards, Raymond Chow Assistant Front Office Manager
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There seem to be a lot of mixed reviews for this hotel. We found it to be totally sufficient. - the rooms are small but that is quite typical for Asia and in fact, this room was way larger than one I stayed in in Paris (which was triple the price!). - beds were comfortable.
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Response from BESTWESTERNGRAND, Manager at Best Western Grand Hotel Hong Kong
Responded 2 weeks ago
Dear Guest, Warm greetings from Best Western Grand Hotel! Thank you for taking the time to post a review. We are grateful for your valuable comments and we glad to learn that you enjoyed your stay with us. Our team looks forward to welcoming you back in the near future. In the meantime, please feel free to contact me via email at dm@bestwesterngrandhotel.com if we can be of any assistance. Warmest regards, Raymond Chow Assistant Front Office Manager
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Overall this hotel is quite good except that the rooms are very small, the bathroom is smaller than my dining table, and its a rather long walk to the MTR station. Rooms are new & clean, but if there is more than 1 person staying in the room it gets very crowded. No closets
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Response from BESTWESTERNGRAND, Manager at Best Western Grand Hotel Hong Kong
Responded 13 Jan 2019
Dear Guest, Warm greetings from Best Western Grand Hotel! Thank you for taking the time to post a review. We are grateful for your valuable comments and thank you again for staying with us. Our team looks forward to welcoming you back in the near future and we would like to suggest you for trying our Premium Room during your next visit as it is much more spacious. In the meantime, please feel free to contact me via email at dm@bestwesterngrandhotel.com if we can be of any assistance. Warmest regards, Raymond Chow Assistant Front Office Manager
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Read lot of reviews about this hotel and the space. However there was nothing surprising about the room size as we knew where we were going to stay and dont understand the comments on this. Room was small and the bathroom smaller but served the purpose as we wanted to stay
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Response from BESTWESTERNGRAND, Manager at Best Western Grand Hotel Hong Kong
Responded 7 Jan 2019
Dear mohammedn708, Thank you very much for your recent stay and taking time to write the review for us. We emphasise for all valuable comments from guests, our department heads will discuss the related issues and look for the ways of further improvement. in addition, we will contact the guests directly if we can provide further assistance to guests. Regarding the payment and credit card issues, please be informed that we will hold the approval code from guest's credit card instead of really charging on the provided card for guarantee purpose. Our bank will be informed to release the freezing amount after guest settled the payment but that needs about 15 working days for the arrangement as that involves banks communication. We sincerely look forward to having the pleasure of serving you again in near future. In the meantime, please feel free to contact me via email at ardm@bestwesterngrandhotel.com if I can be of any further assistance. Best regards, Anthony Cheung Assistant Rooms Division Manager
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You get what you pay for, as the saying goes, and in this case it was true. Very tacky décor throughout the hotel. No room in the hotel for luggage or to hang clothes. Extremely small rooms and a bed hard as wood just to make the experience more memorable. The people standing
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Response from BESTWESTERNGRAND, Manager at Best Western Grand Hotel Hong Kong
Responded 2 Jan 2019
Dear Guest, Warm greetings from Best Western Grand Hotel! Thank you for taking the time to post a review. We regret for the unpleasant experience during your stay. The related issues were shared and discussed with concerned departments for further improvement. We are extremely grateful to you for sharing your open feedback with us, as it is through constructive comments, we are able to monitor our operations more closely and to take corrective measures where appropriate to ensure improvements. Our team looks forward to welcoming you back in the near future. In the meantime, please feel free to contact me via email at dm@bestwesterngrandhotel.com if we can be of any assistance. Warmest regards, Raymond Chow Assistant Front Office Manager
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Strange wall 'cupboard' in the premium room
Premium twin room
Photo provided by managementBest Western Grand Hotel Hong Kong
Premium Room
Handbasin in bedroom as bathroom too small
Вид с окна . номер сьюит
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12345619
I am not sure about the on-site laundromat but there are a few laundromat nearby.
0 votes
Hi, I think that shouldn't be a problem. Just give the hotel an email before your arrival so they can give you a bigger bed (queen). And yes, don't even bother adding an extra bed because the rooms are small. Wouldn't even fit if we open two big luggages. I suggest you try to request for an upgrade too. Good luck and enjoy HK!
0 votes
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Dear valued guest, Thank you for your comments to Best Western Grand Hotel -Tsimshatsui. You may try our Premium room, it will be locate on higher level with bigger room size and also you can add the extra bed with supplement on the of room rate. Please be reminded to check our best available pricing for your coming visit to our Hotel. We look forward to see you again in soon. Best Regards, Guest Relations Team
0 votes
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There is shuttle services to this hotel from Airport, the price is HK$130 per/person You have to proceed to Vigor Airport Shuttle Services at airport counter which is located at "B01".
1 vote
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123
"Dont stay here unless you enjoy cramp conditions"
"DON"T Book here!"
"Try to get a highest floor otherwise the view will not be good."
"Stay away from the room next to the elevators or facing the main street."
"Get a non smoking room"
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12345620
PRICE RANGE
US$82 - US$236 (Based on Average Rates for a Standard Room)
LOCATION
ChinaHong KongKowloonYau Tsim Mong DistrictTsim Sha Tsui
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