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3.0
#591 of 606 hotels in Hong Kong
Location
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Value
The Ramada Hong Kong Harbour View is a 38-story high-rise located on Queen's Road West on Hong Kong Island. 432 Guest rooms with most of the rooms facing the famous Victoria Harbour. Rooms adopt a modern chic design with dining facilities and a seasonal roof-top swimming pool. All rooms are equipped with free WIFI, flat TV, cable TV program, in-room safe, mini refrigerator, replenishment of coffee & tea set, IDD phone and central air conditioning. Hotel is steps away from MTR Sai Ying Pun Station (Exit A1). Tram stop is nearby which makes the connection with the Central and the East more close.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Residential Neighbourhood
Bay View
Languages Spoken
English, Chinese
Location
239 Queen's Road West MTR Sai Ying Pun Station Exit A1, Hong Kong China
Name/address in local language
Ramada Hong Kong Harbour View
1,338 reviews
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
I stayed here from September up to now. The hotel has one cleaning per week. When they had the first time cleaning, i NJ appreciate because they really clean several things except carpet is not really detailed clean. However, the following two times cleaning were very poor. I found almost clean nothing except carpet. I did not found they cleaned wash-basin, toilet (can write something on the surface) and no towel replacement had been done. According to current situation, how can you keep rooms clean. I felt disappointed.
Date of stay: October 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Anthony Cheung, Other at Ramada Hong Kong Harbour View
Responded 12 Oct 2020
Dear Guest, Warm greetings from Ramada Hong Kong Harbour View! Thank you for your stay and taking the time to post a review. Your comments have been shared with concerned departments heads. We will reinforce our cleaning procedures and inspection for improvement. In addition, we will work harder to improve the quality of our services and facilities continuously. In the meantime, please feel free to contact me via email at dm@ramadahkhv.com if we can be of any assistance. Best regards, Anthony Cheung Rooms Division Manager Ramada Hong Kong Harbour View
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The hotel is located adjacent to the MTR underground train station, it is about ten minutes walk. There are many restaurants nearby and the price is not expensive. I stay in a Deluxe room with Harbour view. Although the room is very small but it faces to the Victoria Harbour. I think it is not enough space for opening the luggage bigger than 26". The bathroom is very small and congested, the guest can jump into the bath tub through the narrow gap between the bath tub and the water closet. So it is not convenient for aged guest especially there is no grab rail on the wall. My room rate not include any breakfast, I have to pay 12 US dollars if I want to try. I spend my breakfast in the restaurant nearby, it is around 4 to 5 US dollars. It spend me about ten minutes for check in. There is a roof top swimming pool but it is closed at this season but guest can go up and enjoy the night view of Hong Kong there. Jump to conclusion, it is good to stay there if it has promotion because it is convenient.
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Date of stay: January 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from A C, Manager at Ramada Hong Kong Harbour View
Responded 16 Jan 2020
Dear Guest, Warm greetings from Ramada Hong Kong Harbour View! Thank you for taking the time to post a review. We are grateful for your valuable comments and thank you again for staying with us. We will work harder to improve our services and facilities continuously. Our team looks forward to welcoming you back in the near future. In the meantime, please feel free to contact me via email at dm@ramadahkhv.com if we can be of any assistance. Warmest regards, Anthony Cheung Rooms Division Manager Ramada Hong Kong Harbour View
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We came with very low expectations to the hotel for our obligatory 3 nights quarantine after we read many comments about it. But actually we pay now 688 CNY so around 100 EUR or USD including 3 meals for 2 persons a day. The rooms are of course are small but the information is clearly shown in the Internet and so You get what You book. We have a nice view from 31st floor on the peak and some buildings around, from the other side You can even have harbor view. The room is very clean, the decoration maybe it’s not matching the taste of everyone but it’s clean and accurate. Also the check in was polite, friendly and professional. And even in times before COVID-19 the hotel rate of 100 Euros were already a good bargain considering Hongkongs high hotel rates. So thanks for this reasonable offer to spend quarantine, for sure it’s much better than the government Container quarantine center!
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Date of stay: August 2022Trip type: Travelled as a couple
Room Tip:Try to get a high floor room for better view
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Me & my partner had to stay in Ramada Harbour View Hotel for quarantine period for 21 nights. The night we arrived, we checked in at the reception at 12 midnight & they gave us food containers that were supposed to be served to guests in between 6-7pm. So the food was already sitting at the reception for few hours & it was cold by the time it was given to us. Second, when we entered the room, it was not in its best state, as there was dust everywhere. We did not have the energy to do the cleaning at night, as we were already tired of all the formalities the airport staff did before allowing us back to the hotel. We were already at the airport for 5-6 hours before coming to the hotel. The next morning when we woke up, we did all the cleaning of the room, as if it wasn’t clean at all. Even the carpet in the room seemed like it wasn’t cleaned for ages. There were hair everywhere on the carpet. 😞 We requested the hotel staff to provide us vacuum but unfortunately they did not allow, & provided us an alternative cleaning kit, which did not even include the right materials for us to clean the carpet. So I ended up sitting with my phone torch light & picking up every hair stuck on the carpet. Third, it was the water not going down the drains in the washroom. We again called & told the staff about it but they only provided us with a pump which pulled out a lot of dirt from the drains. I was disgusted by it. 😖😣
However, we still are in quarantine at the hotel & cannot wait to get out of this dirty room. Overall, we are not happy with the entire experience of staying at Ramada Harbour View. Will not recommend this hotel to anyone ever. 🙅🏻♀️
P.S. even the food is not according to standard in this hotel. We already paid for 3 meals included in our package of 21 nights quarantine. But we still had to order from outside every single day. Atleast the hotel should provide packages with & without meals included. It should be the guest choice whether or not they want food in their package or not. Arrrrh. 🤦🏻♀️ Anyways …
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Date of stay: October 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Quarantine at this hotel at your own peril ! Not repeatinng others reported uncleanliness, lousy meal etc. Staff are polite in their response to complains but then nothing done. Food left at door w/o or late notification resulting food got cold. Bad neck pain after only 2 days work with the bench desk having to sit so near and high on the bed. No chair in room. WiFi very weak. Can hardly watch streaming movies. and frequently cut off. Only consolation was the Housekeeping was polite & prompt to request for replacement linen and toiletries. Friends stayed at two other hotels at same rate have much better room quality, food and services.
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Date of stay: September 2021
Value
Service
Sleep Quality
Room Tip:lots of other good hotels at same price
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
My daughter checked in on 8 February and she was planning to stay for 5 nights. Unfortunately, I shouldn't post it but this is very serious. First room has a roach in the toilet and she asked the Manager in charge to change her room, 2nd room was not the room she paid for. 3rd room she agreed to be transferred to a smoking floor, but to her dismay, when she was asleep she was awaken by a bite only to find out that there was a bedbug on her pillow! She called the manager and requested for a full refund and she can't take it, she was actually waiting for her husband to arrive from Malaysia! She checked out and found a much better hotel.
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Date of stay: February 2020
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from A C, Manager at Ramada Hong Kong Harbour View
Responded 23 Feb 2020
Dear Guest, Warm greetings from Ramada Hong Kong Harbour View! Thank you for taking the time to post a review. Please be informed that we arrange professional pest control company to conduct regular inspection and pest control for all guestrooms and public areas constantly. We reviewed all of the related records and no irregular was found. In the meantime, we will reinforce our room cleaning and inspection to enhance the room and hygiene condition continuously. Please feel free to contact me via email at dm@ramadahkhv.com if we can be of any assistance. Warmest regards, Anthony Cheung Rooms Division Manager Ramada Hong Kong Harbour View
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I was aware of the bad reviews for this hotel but as the Gov rules changes so many times and so suddenly, I was left with no option other than to book here.
It’s a shame that it is SO bad because it doesn’t need to be. With better management it could scrape an “ok” especially with the cheap price.
Main complaints: (and I’ve seen these time and time again)
1. The carpet is dirty and covered in hair. 2. The Wifi is patchy 3. There is no chair to work in, so people are expected to work during a 21-day quarantine sitting on a bed! 4. The aircon temperature cannot be changed and so it blows at 1 degree cooler than the outside temperature (literally) 5. The hotel food is inedible and looks like it has been slopped into a plastic tub, Holloway style. 6. It takes 30-90 minutes for them to bring any delivered hot food up, so the food is stone cold once it arrives.
Without doubt, point 5 is the killer. I phoned down 7 times whilst waiting for my curry and was told “we are busy disinfecting as it is Gov rules,” as if this is the way all hotels are run. Why would you disinfect a place when dinner is being served? Why not at night? When I messaged friends, who were also staying, they were also furious having waited until 9pm to get food they ordered before 7.
It’s a cheap hotel and I appreciate it’s complex times, but this place can’t even get the basics right. The other reviews online are a testament to how badly the management is failing in this hotel.
Avoid if you can.
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Date of stay: August 2021
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1) Rooms are dirty and old 2) Hair is everywhere 3) No chair and table 4) Wifi is horrible 5) I order the food from the food delivery apps however the hotel staff delay for over 35 minutes to give it to me. My foods are all cold. 6) Bottles of water are not free 7) My back is so painful after these 21 days of horrible sleeping time.
I strongly recommended this hotel should be closed forever. Please don't book this hotel, not even one night.
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Date of stay: March 2021
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Anthony Cheung, Other at Ramada Hong Kong Harbour View
Responded 21 Mar 2021
Dear Guest, Warm greetings from Ramada Hong Kong Harbour View! Thank you for taking the time to post a review. We regret that the control and arrangement for elevators usage in hotel is rigorous due to the quarantine hotel requirements. In addition, we receive huge amount of materials delivery requests daily especially during meal periods. Therefore, it really takes time to deliver the materials. Regarding the drinking water arrangement, please be informed that standard amount of free bottled water will be provided to each guest and only the additional request will be charged. In the meantime, we will work harder to improve the quality of our services and facilities continuously. Thank you again for staying with us and please feel free to contact me via email at dm@ramadahkhv.com if we can be of any assistance. Warmest regards, Anthony Cheung Rooms Division Manager Ramada Hong Kong Harbour View
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We booked the room for a 2-week stay.The service is the worse I have encountered. I thought Ramada could have been a rather well-known brand, if not a brand name “we usually do the cleaning up once a week !!” The so-called duty manager replied naturally and “This is our service “ Do you believe your ears?? Never be a stupid visitor anymore 錯誤地相信華美達的名字，勁差的服務態度，一星期做一次房間清潔「我們的服務是這樣的」還要住2星期，難以置信。 不要再做儍瓜。
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Date of stay: September 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Anthony Cheung, Other at Ramada Hong Kong Harbour View
Responded 1 Sept 2020
Dear Guest, Warm greetings from Ramada Hong Kong Harbour View! Thank you for taking the time to post a review and we are grateful for your valuable comments. In view of Covid 2019 situation still beyond control, we change the room make up arrangement temporary. The new arrangement aims to minimise close contact between people and reduce the potential risk of cross infection. Although the room make up service will not be arranged daily, we can assist guests to clear garbage and refill guest amenities every day. Please accept our sincere apologies if our staff member did not explain the arrangement to you clearly. In addition, we will reinforce the training to further enhance our service quality. In the meantime, we should monitor the epidemic situation closely to further modify the room make up arrangement. Thank you again for staying with us and please feel free to contact me via email at dm@ramadahkhv.com if we can be of any assistance. Warmest regards, Anthony Cheung Rooms Division Manager Ramada Hong Kong Harbour View!
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Food tastes funny and give stomachache. Bed is hard, there is no seat, no desk, no space for anything else than sleep.
AC barely works, makes heavy buzzing noise to painfully keep the room at an unchangable 25 Celsius.
Service inexistent, not even sure if people work in this place, could be an AI-managed hotel would be same.
I can't believe this is 4 stars on TA, this place is opposite of hospitality and deserve to be shut down asap.
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Date of stay: August 2021Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Jo H,
Thank you for your enquiry.
Our swimming pool is opening seasonally from 1 May to 1 Nov. Since it is a outdoor pool, the pool will be closed if the weather were bad such as typhoon or thunderstorm signal is hoisted.
Should you have any enquiry, please do not hesitate to contact us again.
Best Regards
Damian Lam
Assistant Front Office Manager
Los Angeles, California, United States93 contributions9 helpful votes
They don’t have Airport shuttle! You need take care it by yourself! Either Bus or subway( Airport express).I don’t recommend this hotel. U might I have a better choice like Holiday Inn or Courtyard or Jen Hotel
San Francisco, California74 contributions62 helpful votes
Hi,
Hong Kong Disney has instructions on how to get to the park. I cannot post a link to the Disney site here so just google for: Hong Kong Disneyland MTR
There is an MTR station very close to the hotel and there is a free shuttle that goes from the hotel to the airport express train station. It takes about 1 hour to go from the hotel to Disneyland by MTR or combination of airport express and MTR. I don't know how much it will cost.
When you land at Hong Kong airport, after you pick up your luggage and exit the immigration area you will see a Tourist information booth. They have people that can provide you with maps and more instructions.
Regarding the hotel deposit you need to contact the hotel (phone number is +852 2599 9888) and ask them directly. Most hotels usually require a deposit even if you pre-paid for the room. You can usually use any credit card. It does not have to be the same credit you used to pay for the room. If you don't have a credit card they might require a cash deposit. But again, the best thing to do is call the hotel and talk to them directly in order to get the most accurate answer.
There are more places to choose from in the Hong Kong area.
PRICE RANGE
HK$365 - HK$754 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Best Western Hotel Harbour View
LOCATION
ChinaHong KongWestern District / Hong Kong Island / Western (Sai Wan)
NUMBER OF ROOMS
432
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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