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Ibis Hong Kong Central & Sheung Wan

No. 28 Des Voeux Road West, Sheung Wan, Hong Kong China
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Traveller (2196)
Room & Suite (892)
Videos (2)
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Hotel direct offer!Renovated room "MyRoom by Jennifer: My Residence / Queen Room”
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About

#97 of 603 hotels in Hong Kong
Location
Cleanliness
Service
Value
Travellers' Choice
IBIS HONG KONG CENTRAL & SHEUNG WAN HOTEL, a catchy icon strategically located in the bustling Sheung Wan, within minutes away from Sheung Wan and Sai Ying Pun MTR station, Macau Ferry Terminal, A11 and E11 airport bus station and in the vicinity of Hong Kong Central's business and shopping hub including Airport Express, boasts the first ibis flagship hotel in Greater China to showcase a brand vibrant style, bringing in comfort, well-being and service. The 550 modern, boldly simplistic guestrooms are furnished with complimentary Wi-Fi Internet access and bespoke interiors on 3-metre high ceiling, large bay windows, premium timber flooring and comfy bedding coupled with stunning harbor views in some rooms on higher floors that born to feast your eyes.
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Property amenities
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Taxi service
Business Centre with Internet Access
Conference facilities
24-hour security
Baggage storage
Wifi
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Happy hour
Wine / champagne
Vending machine
Meeting rooms
Currency exchange
Non-smoking hotel
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Blackout curtains
Air purifier
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Flatscreen TV
Walk-in shower
Safe
Telephone
Bottled water
Clothes rack
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Complimentary toiletries
Hair dryer
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Room types
Ocean view
City view
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Harbour View
Languages Spoken
English, Chinese
Hotel links
Special Rate:+$1 Buffet Breakfast Rate

Location

No. 28 Des Voeux Road West, Sheung Wan, Hong Kong China
Name/address in local language
Ibis Hong Kong Central & Sheung Wan
4395Reviews238Q+A100Room tips
Traveller rating
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Tai K wrote a review 19 Feb
2 contributions
Excellent Customer Support. Yesterday, we decided to book another room. Clement did an upgrade for us for the night and also lend us a charger plug. This really built trust and we decided to book 3 more days. This location is closed to some historic sites.
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Date of stay: February 2024Trip type: Travelled with family
Room Tip: Just small room I guess is the issue lol
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Jennifer Siu, Guest Services / Front Office at Ibis Hong Kong Central & Sheung Wan
Responded 4 days ago
Dear Tai K, Thank you for your compliments to ibis Hong Kong Central & Sheung Wan. We are all pleased to gain your trust and hear that you had a nice time with us. It is with delight to hear that Clement provided excellent customer support during your stay. I have shared your positive comments to the Front Office Manager and this acts as great motivation for the team to work their best and enhance the overall guest experience. As you mentioned we are located close to historic sites, the convenience of the hotel location adds to the appeal of your stay. Please feel free to chat with our staff at Reception who is willing to share the interesting spots nearby for exploring another facet of Hong Kong. Once again, we appreciate your feedback. It would be a pleasure to have you stay with us again should your travels bring you our way. Kind regards, Jennifer Siu Hotel Operations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Gilbert L wrote a review Dec 2023
3 contributions1 helpful vote
Hotel's Favourite
My first review despite multiple visits to various 4 & 5 stars hotels in HK & Taipei during the quarter. ibis Central is admittedly a 3.5 star facility-wise at best but its consistency in service delivery makes up for a good no-nonsense short/medium solo stay in HK. To shape expectation, I am not talking about 5 star amenities in a 3.5 star setting. Rather, expect something that is no frill but practical, AND your requests be attended to promptly and in a courteous manner. Then why the Excellent rating? That’s because of the extraordinary great service I received from Jennifer, a senior front office staff member. I had some special requests to the FO for better management of my ALL account and admittedly had caused some challenges to a less experienced staff member. Jennifer stepped in and not only sorted out any misunderstanding without undue delay BUT ALSO proactively took on board the handling of my ALL account over the next few days. She also added a personal touch naturally in the handling of various mundane FO processes. Unbelievers the exemplary performance of Jennifer (and others) should be acknowledged and duly recognised
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled solo
Room Tip: Room rates can be really volatile
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Jennifer Siu, Guest Services / Front Office at Ibis Hong Kong Central & Sheung Wan
Responded 13 Dec 2023
Dear Gilbert L, Thank you for your wonderful comments. I am thrilled that you appreciated our service and had a nice time with us. It is our guests like you who motivates us for striving excellence in service. As you mentioned we are an economy hotel under Accor, we offer travelers from all around the world the best service at the best price. At the same time, we offer guest rooms with 3-metre high ceilings, large bay windows and timber flooring that make the best use of functionality and practicality. Thank you very much for your warm-hearted review and continuous support. We hope it will not be long before we have the chance to serve you again in the future. Kind regards, Jennifer Siu Hotel Operations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Odyssey32661579829 wrote a review 18 Feb
1 contribution
The hotel is located in a central location with convenient transportation. Staff friendly. The room is relatively large and clean compared to HKG. The bathroom could use new silicone fittings but is ok. Breakfast is not enough for taiwanese tastes. But there are plenty of other options in the area, and there's even a Starbucks on site.
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Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Ogie G wrote a review 18 Feb
1 contribution
the location is really nice and marco was really helpful. we will definitely stay here again. staff were great and the restaurants were affordable. great find hotel. when we visit we were accepted to check-in at 12 nn despite being checkout at 2 pm. keep us the good work.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Jennifer Siu, Guest Services / Front Office at Ibis Hong Kong Central & Sheung Wan
Responded 4 days ago
Dear Ogie G, Thank you for taking the time to share your feedback. It is delightful to read that you had an enjoyable stay with us and are satisfied with our location, staff and restaurants. As you mentioned we have a nice location, the different means of transportation available in front of the hotel, such as tram, bus and MTR station are indeed convenient to reach all places worth visiting in Hong Kong. For your compliments on the staff, I will pass on your praise personally to Marco who takes his role in our industry very seriously to provide that quality customer service that our guests expect. We thank you very much for your review. Your support is much appreciated and we cannot wait to welcome you back next time. Kind regards, Jennifer Siu Hotel Operations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Sanjeev S wrote a review 18 Feb
1 contribution
We received a great welcome by the lady Sarah at reception & check in as smooth. The hotel looks clean and tidy. The location is very convenient and walking distance to most facilities around. Staff is very pleasing and helpful. The stay is overall comfortable and value for money.
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Date of stay: February 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Passport53402268381 wrote a review 18 Feb
1 contribution
Very accommodating front office staff, Mario. And the location is close to all the gateways of tourist destinations we wanted to go to. This is our first time to book a hotel in Hongkong island side, and this hotel did not disappoint! We will definitely come back!
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Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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E Yung wrote a review 9 Feb
3 contributions2 helpful votes
I had a very pleasant and enjoyable stay. Staff at lobby, bar, buffet breakfast and housekeeping are all very friendly and helpful. Check-in was smooth, Chris was efficient and experienced in handling multiple bookings for my 2 weeks stay with few days away for a side trip, pleasant surprise that the same room was reserved for my entire stay. Jennifer and the team are very friendly, reception always has sufficient staff in busy times. My room was at level 27 with harbour view. The housekeeping lady was very warm and caring. During my stay, temperature in HK had dropped to 7 degrees and she asked if I had enough blanket and turned on room heater for me. Not much space for clothes hanging though but there are decent storage spaces. Buffet breakfast has a good variety of Western and Asian food. The hotel is around 8 minutes walk from Sheung Wan MTR station and a tram station is just opposite. The hotel is located between the old district and CBD, hop on a tram to have a feel of the city vibe. Good location for both holiday and business trip.
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Date of stay: January 2024Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Departure39513109474 wrote a review 7 Feb
1 contribution
受付のMarcoがとても感じがよく、泊まることに決めて良かったと思いました。 ホテルも綺麗 次回泊まることがあれば、こちらのホテルを選ぼうと思います。 Marco at the reception was very nice and I'm glad I decided to stay here. The hotel is also beautiful. Next time I visit Hong Kong, I will consider staying here again. Thank you!
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Adventure50795429134 wrote a review 7 Feb
1 contribution
We were able to spend a comfortable stay with immediate response to various matters! For example, we were able to check in early in the morning, and the hotel itself is located in the center of the city and is very clean. I would like to use the hotel again for a future trip.
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Patrick M wrote a review Jan 2024
4 contributions1 helpful vote
Not sure why the recent review are skewed so high. This is very barely 3-star and an overpriced one, except for location. I think if any hotel has numerous permanent signs about issues that no other hotels have, it is not doing the right thing re maintenance or attempting to progress. This has got to a ridiculous point with two issues: the finicky nature of the elevator swipe card ( just update the technology!) and the pain causing mattresses (just buy comfortable mattresses). If you swallow the maintenance costs finally in these two areas, you can also free up sone wall space by taking down the silly signs that push pro activity onto hotel guests.
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Date of stay: January 2024Trip type: Travelled solo
Room Tip: Be prepared for a very busy hotel.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Jennifer Siu, Guest Services / Front Office at Ibis Hong Kong Central & Sheung Wan
Responded 4 weeks ago
Dear Patrick M, Thank you for taking the time to write to us. It is with regret that the recent stay fell short of your expectations. Offering a convenient location which widely loved by our guests, our hotel provides an economic product with ultimate comfort and well-being at the best price. Although the hotel does not offer extensive facilities and services like higher grade hotels, our guests can enjoy caring staff and food and beverage services available 24/7, comfortable bedding, feel-like-home cozy rooms and more at our world of hospitality. We apologise you have an unpleasant experience however since the price can fluctuate over low and high demand periods, we suggest you try to book as early as possible for the best price. I note your comments on the elevator. For the card sensors at the room door and inside the lifts, though we do not receive malfunction reports, our Engineering Team will carry out investigations and corrective actions if necessary. May I suggest you try to slowly insert the card instead next time or seek assistance from our staff. Please rest assured that we monitor the quality of the bedding and purchase new items when necessary. Our bed is a Simmons mattress and 7cm feather topper which serve our guests with a cozy sleep and meet the brand standard. To cater to guests’ preferences, we therefore offer additional toppers to make the bed softer for our guests. I apologise that the bedding was not suitable for you this time. Meanwhile we continue to do preventative maintenance work that is ongoing, we will keep monitoring and enhancing the condition of the facilities so as to deliver the highest possible level of service and experience to our valuable guests. I wish to also take this opportunity to share with you our renovated room namely “MyRoom by Jennifer: My Residence / Queen Room”. The 17 sqm cozy room features a tasteful blend of soothing colors and soft lighting, as well as well-equipped amenities including USB charging ports, a window-side table, large storage space and more will make you feel right at home. You may consider booking this room type available from August last year on our official website next time. Once again, we thank you very much for your feedback. We take on board your concerns and will ensure to address these with the team in order to improve our customer experience. Kind regards, Jennifer Siu Hotel Operations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
HK$735 - HK$1,236 (Based on Average Rates for a Standard Room)
LOCATION
ChinaHong KongCentral District / Hong Kong Island / Sheung Wan
NUMBER OF ROOMS
550
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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IBIS HONG KONG CENTRAL & SHEUNG WAN HK$931 (H̶K̶$̶4̶,̶3̶4̶9̶) - Updated 2024 Prices & Hotel Reviews - China

Frequently Asked Questions about Ibis Hong Kong Central & Sheung Wan
Which popular attractions are close to Ibis Hong Kong Central & Sheung Wan?
Nearby attractions include Soho (0.3 km), Sheung Wan (0.4 km), and Hollywood Road (0.2 km).
What are some of the property amenities at Ibis Hong Kong Central & Sheung Wan?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Ibis Hong Kong Central & Sheung Wan?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Ibis Hong Kong Central & Sheung Wan?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
What are some restaurants close to Ibis Hong Kong Central & Sheung Wan?
Conveniently located restaurants include Pica Pica, Te Quiero Mucho, and Honjo.
Are there opportunities to exercise at Ibis Hong Kong Central & Sheung Wan?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at Ibis Hong Kong Central & Sheung Wan?
Yes, dry cleaning and laundry service are offered to guests.
Does Ibis Hong Kong Central & Sheung Wan offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and conference facilities.
Which languages are spoken by the staff at Ibis Hong Kong Central & Sheung Wan?
The staff speaks multiple languages, including English and Chinese.
Are there any historical sites close to Ibis Hong Kong Central & Sheung Wan?
Many travellers enjoy visiting Tai Kwun (1.0 km), Sik Sik Yuen Wong Tai Sin Temple (7.7 km), and PMQ (0.7 km).