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Sheraton Hong Kong Hotel & Towers

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20 Nathan Road, Tsim Sha Tsui Kowloon, Hong Kong China
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (2302)
Room & Suite (808)
Dining (239)
Travel safe during COVID-19
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 29/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sheraton Hong Kong Hotel & Towers
Updated 29/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#124 of 797 hotels in Hong Kong
Location
Cleanliness
Service
Value
Travellers' Choice
Sheraton Hong Kong Hotel & Towers is at the top of Kowloon’s Gold Mile. Located along Victoria Harbour, we’re in the business and shopping district, near the ferry terminal and Mass Transit Railway (MTR.) Hong Kong International Airport is 35 minutes away.Sleek and airy, 782 guest rooms and suites are a great place to relax, work, or play. Many offer a postcard view of Victoria Harbour. Sheraton Towers features a private reception on Level 16, exclusive Towers Lounge, and Towers concierge. Join Starwood Preferred Guest membership for free and enjoy complimentary in-room internet when you book on our official website! All 782 guest rooms are now equipped with a free smartphone device for unlimited local call and 3G data on the go during your stay.
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Room & Suite (808)808
Full view
Property amenities
Parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Children's television networks
Airport transportation
Wifi
Paid wifi
Hot bath
Rooftop pool
Pool with view
Outdoor pool
Heated pool
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Happy hour
Wine / champagne
Car hire
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Spa
Massage
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Executive lounge access
Gift shop
Newspaper
Non-smoking hotel
Doorperson
Umbrella
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Air conditioning
Desk
Fireplace
Housekeeping
Minibar
Flatscreen TV
Bath / shower
Room service
Safe
Telephone
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Wake-up service / alarm clock
Refrigerator
On-demand films
Complimentary toiletries
Hair dryer
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Room types
Ocean view
City view
Non-smoking rooms
Suites
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Harbour View
Languages Spoken
English, Chinese, Hindi, Japanese
Hotel links
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4,066Reviews62Q+A100Room tips
Traveller rating
  • 1,621
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  • 527
  • 165
  • 88
Time of year
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Popular mentions
Sam Lee Jr wrote a review Dec 2020
Boston, Massachusetts4 contributions4 helpful votes
Perfect location and great service. Contemporary décor and tidy room with city view, very nice although I feel it needs to modernize. Very attentive and multi-lingual staff, a plus. The executive lounge is quite small compare to other Sheraton hotels of the same caliber.
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Date of stay: January 2020
Rooms
Location
Service
Trip type: Travelled on business
1 Helpful vote
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Response from Sheraton HK, Other at Sheraton Hong Kong Hotel & Towers
Responded 6 Jan 2021
Dear ACE0011, We are truly grateful for your warm review and compliment. We are glad to know that you enjoyed your stay with us. I am happy to learn that our team has always taken the extra step to deliver the very best experience to our guests. We will definitely share your kind words with the team as a recognition to their dedication for service excellence. The team and I look forward to serving you again at Sheraton Hong Kong. With warmest regards, Allwyn D’souza Resident Manager Sheraton Hong Kong Hotel & Towers
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Wai wrote a review Dec 2020
Hong Kong, China5 contributions10 helpful votes
We are under compulsory hotel quarantine in Sheraton. We chose this hotel is mainly because of its good food. The food during the quarantine is really good. The hotel staff are overall friendly and polite. Hope to come back for buffet or drinks in its bar next time not under quarantine.
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Date of stay: December 2020Trip type: Travelled with family
1 Helpful vote
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Response from Sheraton HK, Other at Sheraton Hong Kong Hotel & Towers
Responded 6 Jan 2021
Dear yowai, Thank you for taking your precious time to share your review with us. I am happy to learn that you have enjoyed our culinary service during your stay. Service excellence will continue to be the heart of our hospitality and I'm very proud to learn the team has always taken the extra step to deliver the very best experience to our guests. The team and I look forward to serving you again at Sheraton Hong Kong. With warmest regards, Allwyn D’souza Resident Manager Sheraton Hong Kong Hotel & Towers
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CMY wrote a review Nov 2020
Hong Kong, China55 contributions26 helpful votes
We had our 9th staycation @Sheraton in September. Various packages to be selected and we chose the suite package with dining credit. We used the dining credit + several hundreds more to try the Peking Duck Set Menu @ Celestial Court. Taste of the food was so "traditional" which reminded us the food we had when we were young. A "+ " to us as we don't really concern about the "healthy"-style of cooking. :) The suite was in good-sized with more than enough bathroom amenities. However, the view was really bad and it would be fine if it is not a concern to some visitors.
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Date of stay: September 2020
Cleanliness
Service
Sleep Quality
2 Helpful votes
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Response from Sheraton HK, Other at Sheraton Hong Kong Hotel & Towers
Responded 7 Dec 2020
Dear CMYHK2020, It always fills us with great joy to hear from our happy guests. Thank you for taking the time to share your review with us and well as the very useful tips for other TripAdvisor travellers. We will definitely extend your warm compliments to the teams which will be the best recognition for their dedication to service excellence. The team and I look forward to serving you again at Sheraton Hong Kong. With warmest regards, Allwyn D’souza Resident Manager Sheraton Hong Kong Hotel & Towers
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Mars wrote a review Nov 2020
Hong Kong, China74 contributions57 helpful votes
We stayed in the hotel in September and I know it has been a bit late making the comment. Anyway, we had a great time in Sheraton Hong Kong. The view for the room was brilliant. We could see the Victoria Harbour. Even the hotel was a old building and the lobby looked classic, the room was nice. It was a large one, and we had a good sleep that night. The receptionist was super polite. At the same time, staff members would greet guests when they saw the guests in the corridor. I still remembered that we found out some problems of the phone and we asked for help. A staff came for help immediately and brought another spare one so that she might not have to come again and disturb the guest in case changing of phone was needed. Nice. And I asked for some additional shampoo and soap pieces and the hotel brought me some and place them well in a paper bag. And those staff members in the restaurant were so helpful. We had breakfast and some of them even introduced us the food items. (And one waitress encouraged us to try the drink that she said that was good for health). We also had buffet lunch and they found out that there wasn’t any water in my glass and refilled the glass with water immediately. Food was so far so good. But those oysters served during lunch buffet were really delicious. To conclude, perfect. Rate wasn’t expensive, but service quality was super.
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Date of stay: September 2020Trip type: Travelled as a couple
1 Helpful vote
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Response from Sheraton HK, Other at Sheraton Hong Kong Hotel & Towers
Responded 7 Dec 2020
Dear callmemars, It means a lot to us to have received such wonderful compliments from our valuable guest and we appreciate you taking the time to share your review with us and well as the very useful tips for other TripAdvisor travellers. Service excellence will continue to be the heart of our hospitality and I'm very proud to learn the team has always taken the extra step to deliver the very best experience to our guests. We are delighted to know you've enjoyed the hospitality and room facilities. We will definitely share your kind words with the team as a recognition to their dedication for service excellence. We very much look forward to welcoming your return in the near future. With warmest regards, Allwyn D’souza Resident Manager Sheraton Hong Kong Hotel & Towers
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GayGuysGo wrote a review Nov 2020
Hong Kong, China8 contributions12 helpful votes
Sheraton Hong Kong has been standing in Tsim Sha Tsui since 1974. The building exterior design will remind you of the colonial time of Hong Kong. The recent refurbishment keeps the general classic tone of the hotel, creating a very welcoming and comfortable experience. At check-in, we were offered an upgrade to their Tower Suite. A very well-design suite with a dressing room to separate the toilet area. It's unfortunate that they could not upgrade us to a sea-view room because of the full occupancy. When we tried to have a look of the lounge, we were quite surprised that the tower lounge was closed for maintenance that day, and only the platinum lounge was available for the guests. It was a bit disappointing since the platinum lounge was very small and does not provide breakfast service. The pool and gym service was provided by Fitness First, so you'd expect some people with Fitness First membership using the same gym. Since the hotel has a policy now to open the pool at certain timeslot. It was indeed quite embarrassing to stand at the waiting line in our bath robe. Luckily, the pool was not very full even on a weekend. We had in-room breakfast for both days. The western breakfast was good; but the Japanese one was disastrous - they don't even care enough to use Japanese rice. I had to go to the cafe later for breakfast, which was not very pleasant. Just too many people and too little options. Overall, the service was nice and staff are very reactive. There was a little hiccup on the first night when the ventilation system smelt like weed. We called up the people for an investigation; but it felt a bit like they were trying to accuse us of smoking illegal drug. We were offered an air purifier in the end so we could have a good sleep.
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Date of stay: November 2020
Location
Cleanliness
Service
Room Tip: Sea view is probably nice.
See more room tips
1 Helpful vote
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Response from Sheraton HK, Other at Sheraton Hong Kong Hotel & Towers
Responded 7 Dec 2020
Dear Kollsman C, Thank you for taking your precious time to share your experience with us. It is great to learn that you have enjoyed most of your stay with us. Guest satisfaction is always our top priority and we regret to learn we fell short of your expectations during your stay with us. Please rest assured we will share your feedback to respective supervisors for immediate review and rectification to ensure that our guest experience would not be compromised. Your comments on your dining experience are well noted and please rest assured that and our team will look into details for improvement. The team and I look forward to serving you again at Sheraton Hong Kong Hotel & Towers. With warmest regards, Allwyn D’souza Resident Manager Sheraton Hong Kong Hotel & Towers
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PRICE RANGE
US$145 - US$290 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton hong kong hotel and towers, hong kong sheraton
LOCATION
ChinaHong KongKowloon / Yau Tsim Mong District / Tsim Sha Tsui
NUMBER OF ROOMS
782
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Frequently Asked Questions about Sheraton Hong Kong Hotel & Towers
Which popular attractions are close to Sheraton Hong Kong Hotel & Towers?
Nearby attractions include Hong Kong Skyline (0.3 km), Rashmi Custom Tailors (Hong Kong Tailors) (0.5 km), and David Fashions (Hong Kong Tailors) (0.4 km).
What are some of the property amenities at Sheraton Hong Kong Hotel & Towers?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Sheraton Hong Kong Hotel & Towers?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sheraton Hong Kong Hotel & Towers?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Sheraton Hong Kong Hotel & Towers?
Yes, parking is available to guests.
What are some restaurants close to Sheraton Hong Kong Hotel & Towers?
Conveniently located restaurants include Yan Toh Heen (InterContinental Hong Kong), The Grill Room, and Lobby Lounge (InterContinental Hong Kong).
Are there opportunities to exercise at Sheraton Hong Kong Hotel & Towers?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Sheraton Hong Kong Hotel & Towers have an airport shuttle?
Yes, Sheraton Hong Kong Hotel & Towers offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Sheraton Hong Kong Hotel & Towers?
Yes, dry cleaning and laundry service are offered to guests.
Does Sheraton Hong Kong Hotel & Towers offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Sheraton Hong Kong Hotel & Towers?
The staff speaks multiple languages, including English, Chinese, Hindi, and Japanese.