Royal Park Hotel
No.8 Pak Hok Ting Street Shatin, Hong Kong China
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What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
About
#58 of 795 hotels in Hong Kong
Location
Cleanliness
Service
Value
Travellers' Choice
Located in the center of Shatin district and adjacent to New Town Plaza, the biggest shopping mall in Hong Kong. Five minutes walk from MTR station. Easy access to Central and TST by means of public transport. Hotel runs regular comlimentary shuttle bus service to and from TST to hotel. Regular public bus A41 run between Hong Kong International Airport and hotel. The journey takes around 45 minutes.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Free shuttle or taxi services
Business Centre with Internet Access
Conference facilities
Wifi
Indoor pool
Outdoor pool
Heated pool
Fitness / spa changing rooms
Restaurant
Breakfast buffet
Airport transportation
Shuttle bus service
Taxi service
Banquet room
Meeting rooms
Spa
24-hour security
Baggage storage
Concierge
Currency exchange
Shops
Butler service
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Interconnected rooms available
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Family
Languages Spoken
Chinese
Location
100Great for walkers
Grade: 100 out of 100
75Restaurantswithin 0.5 km
10Attractionswithin 0.5 km
Contact
No.8 Pak Hok Ting Street Shatin, Hong Kong China
Name/address in local language
Getting there
Sha TinMass Transit Railway (MTR)4 min
Che Kung TempleMass Transit Railway (MTR)8 min
Car HireSee all Hong Kong car hire
1578Reviews98Q+A100Room tips
Reviews
Traveller rating
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- 10
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Most Recent
Royal Park Hotel in Sha Tin is The only Hotel that I would stay at when ever I go to Hong Kong, either solo or family. It had always been pleasurable when ever we stay there. There’s a gym, swimming pool and free WiFi. Not that you would need to use the facilities there because the location of the hotel where shopping and eatery is right next to your doorstep. Yesterday I had booked to go to Hong Kong to spend chinese new year there but unfortunately I had a change of circumstances which meant I had to alter my booking. They amended it straight away which was unbelievable. Amazing service. Thank you so much . From Christina Lam
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Date of stay: January 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from park royal, 其他 at Royal Park Hotel
Responded 4 weeks ago
Dear Ms. Lam Thank you so much for your continued support and taking your time to post your review. We are very glad to hear that all your previous stays were enjoyable. We look forward to welcoming you back very soon. Leo Lai Hotel Manager Royal Park Hotel
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We are a group of travellers of 13 person with young kids and senior citizens. All our rooms were well arranged on the same floor and near to each other on our arrival. There were some hiccups on the quarantine issues and the front desk manager was very helpful in assisting to resolve the matters. Special thanks to the two managers Mr Keith Fung and Ms Iris So for being so friendly and helpful in arranging our stay. We all had a great stay in this hotel and for sure we will come back to stay again during our next trip visiting to Hong Kong.
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Date of stay: December 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from park royal, 其他 at Royal Park Hotel
Responded 5 weeks ago
Dear Chin VY Thank you so much for spending the time in writing for such a wonderful review. We are delighted to hear your compliments and very proud of the excellent services provided by Keith and Iris. Looking forward to welcoming you back in your next visit. Leo Lai Hotel Manager Royal Park Hotel
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Was great to be back in HK and staying at my favourite hotel. I like the room renovations, just could do with a few extra draws like they use to have. Would like to thank Keith Fung and his team for my reservation...also Candy Lee for her help to sort out all the relevant details for leave home safe app during check in...also thank you to the lovely Ivy Lee for keeping my room spotless...hope to stay again sometime next year...
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Date of stay: November 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from park royal, 其他 at Royal Park Hotel
Responded 15 Dec 2022
Dear Terry L Thank you so much for your continued support and taking your time to post your review. We are delighted to hear your compliment and very proud of the excellent services provided by the team. We look forward to welcoming you back. Leo Lai Hotel Manager Royal Park Hotel
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Really great to staying at this hotel for the last two years. Especially during the hotel tranformation period, totally not a problem. Jason and Keith, thank you so much for your hospitality and generosity during our stay. You guys are such a gracious host. Thank you for all your efforts and assistance. With a heart full of gratitude, thank you. May god bless you for your amazing hospitality and kindness.
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Date of stay: October 2022
Value
Location
Service
Room Tip: If you are looking for Long Staying, contact Sales Department for the better deal.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from park royal, 其他 at Royal Park Hotel
Responded 7 Nov 2022
Dear PC.T Thank you so much for your continued support and taking your time to post your review. We are delighted to hear your compliment and very proud of Jason and Keith for their excellent services. We look forward to welcoming you back. Leo Lai Hotel Manager Royal Park Hotel
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed ten days. I moved rooms twice (first night aircon was noisy, second time cigarette smell was coming from the bathroom extractor). Note that the 14/F is a smoking floor and I was on the 15/F. I moved to the 12/F and that was fine. Recommend the river facing rooms as they are quieter and more pleasant than the mall facing ones, but those ones are larger. Can't comment on gym or pool as they were under renovation at the time. Great location, convenient access to New Town Plaza shopping and Shatin MTR and PCR testing behind the mall. Friendly and efficient staff. Will certainly be staying again.
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Date of stay: October 2022Trip type: Travelled solo
Value
Location
Service
Room Tip: 14/F is smoking so avoid staying on that floor and on the 15/F as smoke travels up.
River facing...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from park royal, 其他 at Royal Park Hotel
Responded 30 Oct 2022
Dear AA88Dubai_UAE Thank you very much for your review. Please accept my sincere apologies for the room arrangement. Rest assured, your comments on air conditioning and odor issues have been shared with the team for improvement. We are looking forward to welcoming you back. Leo Lai Hotel Manager Royal Park Hotel
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Road07819546173 wrote a review Oct 2022
I would like to express my sincerest thanks for the amazing work the hotel accomplished especially for the remarkable efforts of Roy, Rody and Kelvin from the front desk who offered me tremendous help in dealing with the COVID testings requirements imposed by the HKSAR Government. Superb customer service! Highly recommended!
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Date of stay: October 2022Trip type: Travelled solo
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from park royal, 其他 at Royal Park Hotel
Responded 11 Oct 2022
Dear Road07819546173 Thank you so much for spending the time in writing for such wonderful reviews. We are delighted to hear your compliment and very proud of the excellent services provided by Roy and the team. Looking forward to welcoming you back in your next visit. Leo Lai Hotel Manager Royal Park Hotel
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Love to stay at Royal Park Hotel! This is the first time after hotel had finished part of the grand renovation. We stayed at the twin bed suite in Sep 2022. We like the new design. There are microwave, refrigerator and coffee machine in room. Same river view and room size as previous. The room is clean and tidy. I might suggest hotel to place a clock in room for guest to read the time. Moreover, the bathtub is very small and shallow. Not able to have a nice bath actually. At last but not least, we wanted to praise the phenomenal service from Jason and the team. You guys always provided the best "HOME" service. (Even much better than W Hotel, the one we stayed for quarantine.) Glad to see the familiar faces here. We hadn't return since 2020, due to the global COVID situation. Take care.…
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Date of stay: September 2022
Value
Rooms
Service
Room Tip: Gym and swimming pool are under renovation at the moment.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from park royal, 其他 at Royal Park Hotel
Responded 11 Oct 2022
Dear Kobe L Thank you so much for your continued support and taking your time to post your review. We are delighted to hear your compliment and very proud of the excellent services provided by Jason and the team. The areas that you kindly highlighted have been taken into our file for future enhancement. We look forward to welcoming you back very soon. Leo Lai Hotel Manager Royal Park Hotel
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
I'll be honest, I would've given 3 bubbles but I'm giving 4 this time because of the staff's effort in trying to solve the problem. Started rough but got better in the end. This is a good sharing to learn from I believe. Upon check-in, I already had few disappointment due to the renovation work going on. Swimming pools, gym and the 2+2 restaurant (where breakfast buffet is at) are all closed. I was a bit disappointed at first as I chose this hotel for the facilities and buffet but that's okay I totally understand as they are trying to give the hotel a new look. I was also aware they were doing renovation work since last year but just wasn't expecting that the pool would still be closed. The part I HATED the most was when the front desk challenged me about their disclaimer and that they clearly written on their hotel description on Agoda that their facilities are closed. First of all, I only asked a simple question about the swimming pool arrangement. You said it was closed. Fine, totally understand. I even asked if it was possible to swim at the sister hotel as another alternative, rejected. Still fine with me but you did not have to push me to the corner by printing all the pages just to prove that you have written it on the description. I never asked to prove it. I find it quite offensive really. I requested and was given a high floor (13/F). Very delighted. I always request a high floor if possible as it is usually quieter. However, it wasn't the case. There was a strange noise above (the noise was like a deep bass vibration coming from a machine room). I initially thought it was from their construction work but it wasn't. I asked the front desk team to inspect. Later, found that it was coming from their air conditioning machine room. I was offered room change to the 5/F as their hotel was running full which I understand. So my advise, better pick low to mid floors if you are a sensitive sleeper. Rooms newly renovated with an air purifier in each rooms. Most of the rooms now are standing shower so do make sure to double check with the front desk if you requested for bathtub. Breakfast was semi-buffet (appetizer - buffet style + choose 1 main course) at their Japanese restaurant - Yama. I must say the ramen I ordered was very delicious. I loved it! I wished they would have eggs served on the buffet table, I think it's a must have for breakfast. Thank you Jason Cheung for trying your best to solve the noise issue. Very swift and helpful, much appreciated! Also, thank you Kitty, 13/F housekeeping, very warm and friendly! The main reason why I still gave a 4 was because of your hospitality.…
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Date of stay: August 2022
Cleanliness
Service
Sleep Quality
Room Tip: Middle or Low floor.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from park royal, 其他 at Royal Park Hotel
Responded 4 Sep 2022
Dear Japes Thank you very much for your review. Please accept my sincere apologies for your unpleasant check-in experience. Rest assured that your comment about our service will be shared with the team for review and improvement. In addition, our hotel is being renovated by phases, and some facilities will inevitably be suspended. We are looking forward to bringing you a refreshing new look after the renovation is complete. Leo Lai Hotel Manager Royal Park Hotel
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel staff were wonderful and incredibly helpful. Day 1, they provided a wheel chair for my husband, Day 8 and Day 12 they helped us to navigate the intricacies of Covid testing in Hong Kong, and on my final day they managed to find my wedding ring. They have recently opened up a truly exceptional Japanese restaurant on the ground floor with quite astonishingly recherche cuisine. We also loved the breakfast buffets on the third floor - a real bargain at only 70 HKD per head. And it was nice to see that the 2+2 restaurant on the third floor is doing so well Everything from apple crumble to lobsters and everything in between. All in all a five star experience. Many thanks to tall he hotel staff, and in particular the concierge and reception, who made our stay so special.…
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Date of stay: June 2022
Cleanliness
Service
Sleep Quality
Room Tip: Greast views of Shatin race course, the river and all the rowing boats.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from park royal, 其他 at Royal Park Hotel
Responded 29 Jun 2022
Dear Heather L Thank you so much for spending the time in writing for such wonderful reviews. We are delighted to hear that you have enjoyed your recent stay at the Royal Park. We look forward to welcoming you and your family back very soon. Leo Lai Hotel Manager Royal Park Hotel
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Royal Park Hotel is the only choice for staying in Hong Kong. Before the global Covid pandemic, we used to stay here for many times. the location is collected to the MTR station, convenient for our business in China. My group stayed at Executive Floor since 2010. We loved the cozy lounge on top floor. Served breakfast, afternoon tea and cocktail during the day. You can have free flow of chill beer, cocktails with snacks, definitely well worth. Miss the superb team, Jason Yanness & Stephanie. Thank you for the exceptional service. Hope to see you guys in the near future.
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Date of stay: May 2022Trip type: Travelled on business
Value
Location
Service
Room Tip: Executive Floor is the first choice
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from park royal, 其他 at Royal Park Hotel
Responded 29 May 2022
Dear Christian S, Thank you so much for your continued support and taking your time to post your review. We are delighted to hear your compliment and very proud of the excellent services provided by the team. Looking forward to seeing you again. Leo Lai Hotel Manager Royal Park Hotel
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$103 - US$150 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
沙田帝都, 香港沙田帝都酒店, royal park hong kong, hotel royal park, royal park hotel hong kong
LOCATION
ChinaHong KongSha Tin / New Territories
NUMBER OF ROOMS
448
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Claim Your ListingROYAL PARK HOTEL HK$714 (H̶K̶$̶1̶,̶6̶8̶7̶) - Updated 2023 Prices & Reviews - Hong Kong, China
Frequently Asked Questions about Royal Park Hotel
Which popular attractions are close to Royal Park Hotel?
Nearby attractions include Hong Kong Heritage Museum (0.4 km), New Town Plaza (0.3 km), and Snoopy's World (0.3 km).
What are some of the property amenities at Royal Park Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Royal Park Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Royal Park Hotel?
Guests can enjoy an on-site restaurant and a lounge during their stay.
What are some restaurants close to Royal Park Hotel?
Conveniently located restaurants include Nara Thai Cuisine, Hong Kong Wing Nin, and Din Tai Fung Sha Tin.
Are there opportunities to exercise at Royal Park Hotel?
Yes, guests have access to an indoor pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Does Royal Park Hotel have an airport shuttle?
Yes, Royal Park Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Royal Park Hotel have airport transportation?
Yes, Royal Park Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Royal Park Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Royal Park Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.