We were so happy and surprised from the service provided by hotel ^ ^ BIG THX to Eric whom was very flexible and sincere to arrange a very good stay for us! We check-in on the Mother’s Day at around 13:00. The day before Mother’s Day is Sat that we believe on the day we check-in, a lots of room can’t be cleaned up in time. We booked swimming at 15:30 while at 15:00 our room still not ready. I proposed him if we may swimming first then get the keycard after swimming and shower at around 17:00. At 17:00 the surprise was Eric has free upgraded us to the Mira Suite 70 and late check-out till 14:00 🥰🥰🥰 Really appreciated and thx to Eric and all staffs we met and served us, Everyone was sincere and polite. Very good service and flexible! We will be back 😁
I'm very happy with Mira still offers 24h stay which is really great value and flexibility to decide when to check-in and I would love to see they continue offering the package. And I would like to see the hotel actually fulfill the special notes instead of ignoring it.
The room was clean and tidy for stay. Breakfast and lunch buffet were at the satisfactory level while provision of strawberry and oysters were not enough for all customers. Set dinner in room were out of expectation that courses were warm enough. Swimming pool was comfortable and relaxing to customers while staff were nice and considerate. Much enjoy the stay and would recommand all to choose this hotel.
We had a short recharged staycation last weekend there for Mother's day. I first was quite upset with the booking receptionist on the phone, the lady was not helpful to any of my questions and I had to call back few times to different areas to ensure my bookings were booked. Check in time was ok. My daughter enjoyed the hot tub in the swimming pool. Great selection and excellent quality for their brunch buffet in Yamm, as well as their buffet breakfast. Room itself was an average experience, my husband forgot his sunglasses in the room and it took quite sometime to wait for their concierge to send it back to the lobby after check out. Staffs overall was nice and attentive in the Yamm restaurant. I would love to go again to their restaurants only in the future.
Check in took 45 minutes. Room was not ready for another hour. The check in time was already late at 3pm. We didn’t get into our room until 5.30pm. The roll-a-way bed smelled like pee. The cleaning lady didn’t know where to put the extra bed and how to move the room furniture to make it fit -my husband had to help her. The birthday cake arrived 1 day early. Staff seemed nice but with limited English, communication wasn’t smooth. The room and hall ceilings were low and everything was dark. There were lots of scratches on the floor. The breakfast buffet was tasty, however the selection was small compared to other same star rated hotels.
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