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What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Hand sanitiser available to guests & staff
- Regularly sanitised high-traffic areas
- Staff required to regularly wash hands
- Daily temperature and symptom checks for staff
Updated 04/10/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Grand Hyatt Hong Kong
Updated 04/10/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#41 of 802 hotels in Hong Kong
Location
Cleanliness
Service
Value
Travellers' Choice
Grand Hyatt Hong Kong is located along the waterfront of Hong Kong Island commanding views of the harbour. The hotel is directly connected to the Hong Kong Convention & Exhibition Centre. The hotel is only 5 minutes by car from Central and Causeway Bay; and 40 minutes from Hong Kong International Airport. Grand Hyatt Hong Kong features 542 luxurious rooms and suites, nine acclaimed restaurants and bars offering a fabulous range of cuisines including Chinese, Italian, Japanese and international fare, in the heart of the Wanchai district. Located on the 11th floor of the Grand Hyatt, the Plateau Spa offers privacy, seclusion and an escape from the vibrant city of Hong Kong. Grand Hyatt Hong Kong boasts extensive entertainment facilities such as a 50-metre outdoor heated pool and a 24-hour fitness studios and a 400-metre jogging path. Please be informed of the waterfront promenade project that is currently undertaking outside the hotel. The project is at times visible from and audible at the hotel.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Babysitting
Airport transportation
Business Centre with Internet Access
Paid public parking on-site
Wifi
Hot bath
Pool / beach towels
Outdoor pool
Heated pool
Fitness / spa changing rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Kid-friendly buffet
Poolside bar
Shuttle bus service
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Head massage
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Newspaper
Non-smoking hotel
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Housekeeping
Interconnected rooms available
Room service
Minibar
Flatscreen TV
Bathrobes
Safe
VIP room facilities
Iron
Laptop safe
Refrigerator
On-demand films
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Room types
Ocean view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Marina View
Great View
Languages Spoken
Chinese, Japanese
Location
Full view
100Great for walkers
Grade: 100 out of 100
186Restaurantswithin 0.5 km
16Attractionswithin 0.5 km
Contact
No.1 Harbour Road Wan Chai, Hong Kong China
Name/address in local language
Getting there
Wan ChaiMass Transit Railway (MTR)6 min
AdmiraltyMass Transit Railway (MTR)11 min
Car HireSee all Hong Kong car hire
4620Reviews62Q+A100Room tips
Reviews
Traveller rating
- 3,337
- 916
- 230
- 76
- 62
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Most Recent
We stayed in your hotel for 1 night with 6 rooms and we had a wonderful experience. The staff were very welcoming and provided great customer service. Especially Joey & Nicole from the front desk. They provided services above and beyond our expectations. Well organize all the request. They made our stay extra special and we would love to stay here again in the future.
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Date of stay: July 2022
Value
Location
Service
Room Tip: Harbour View is the best
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Hi we are due to visit this week but the information coming out of the Global Center is different from the in-house reservation. I have tried to call direct and also via an number in email but no one answers. Does anyone have a number for a senior reservation person who I can speak with.
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from grandhyatt hongkongLC, General Manager at Grand Hyatt Hong Kong
Responded yesterday
Dear bunny1, Thank you for sparing your valuable time to reach out to us on TripAdvisor. We are very sorry for the miscommunications and inconveniences you experienced regarding your upcoming room reservations. We are very appreciative of your feedback as it is only through concerned individual like yourself that we could constantly monitor and refine our services as your experience is of great importance to us. Just in case, our team has not been successful in communicating with you via your earlier correspondences, we would greatly appreciate if you could email your reservation number and contact details to hongkong.grand@hyatt.com so that we can call you to discuss on how we could prioritise and ensure your stay with us will be a pleasant one. Your feedback and patronage is of great value to us and we look forward to making your stay an experience aligned with the reputation of Grand Hyatt as a premium staycation hotel. Best regards, Richard Greaves General Manager / Area Vice President Grand Hyatt Hong Kong
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Average overall services ranking! Reception staffs make the grand lobby dark and cold! They can be more proactively friendly and helpful with smiles and politeness! Obvious elevator sounds noisy of which must be covered with nice and soft music! Must go to K11 Artus to learn thus improve...!
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Date of stay: August 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from grandhyatt hongkongLC, General Manager at Grand Hyatt Hong Kong
Responded yesterday
Dear Drrogertai, Thank you for taking your precious time to share your experience on TripAdvisor. We regret to learn that we failed to meet your expectations on your recent visit and are very concerned about your feedback regarding our overall services. Please be assured that the management of Grand Hyatt Hong Kong takes your feedback seriously and we will focus our best efforts towards improving on the areas which you have cared to elaborate. Thank you for sharing your thoughts and we look forward to an opportunity to provide you with an elevated experience on your next visit. Best regards, Richard Greaves General Manager / Area Vice President Grand Hyatt Hong Kong
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+1
After my wife's bday celebration last year this year we decided to revisit this place for my bday. Originally we booked through our staff promotion plan but at the end KK day offered much more for less so we changed to kkday. Upon check-in they recognized me from their record (world of Hyatt) and also gave me a late checkout for my bday treat. So kudos to Susanna for her service during the check-in. The swimming pool booking was a fight and we checked-in early already and already all the best spots were reserved? (how could others reserve so quickly??!), luckily we still got our slot immediately after lunch so at least we had our chances to swim in the lovely resort-like pool. The pool side grill was something that we hadn't tried before. The day was hot (mid July) but it was not too bad in the evening. Although it was a buffet don't expect too much variety on the cold cuts and seafood when comparing to the one in the Grand Cafe. The grilled meats and veggies were plentiful so if you like these sort of things then you won't be disappointed. The buffet breakfast was nice though this time we sat at the Tiffins and the staff assured us we would get the same choice of food as in Grand Cafe. To be honest Tiffin was less busy and more quiet, so it was nice as well. The package included a Tiffin afternoon tea takeaway and we could start to pick them up from noon onwards. As we had late checkout until 2, we picked it up then (making sure this time they would not give us 3 portions of clotted cream again instead of 1 portion of clotted cream, jam and lemon curd) we immediately headed back home via MTR but the moment we opened this up at home, a lot of their tarts were melted/became runny. (I am not talking about just the chocolate but other savouries as well). Needless to say, scooping something with a spoon was not really an enjoyable experience for an afternoon tea. This will question whether the hotel can do better on this (E.g. Keep the stuff refrigerated until the customer picks it up and not prepare them all at noon time) Overall the staycation experience was great except the hiccup in the afternoon tea. Definitely an enjoyable stay.…
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Date of stay: July 2022
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from grandhyatt hongkongLC, General Manager at Grand Hyatt Hong Kong
Responded yesterday
Dear Vince_HK, Thank you for choosing to celebrate your birthday at Grand Hyatt Hong Kong. It is a delight to know that you had an overall pleasant stay beginning with a warm arrival experience delivered by Susanna, and also had an enjoyable time at our outdoor swimming pool. Your compliments on the ambience and breakfast served at Tiffin Lounge are much appreciated. In addition, we have noted your feedback regarding our Takeaway Afternoon Tea Set and would like to apologise for the unpleasant experience. Please be assured that your valuable feedback has been shared with our team for review and necessary improvements. Thank you for taking the time to write a review and we look forward to welcoming you back in the near future. Best regards, Richard Greaves General Manager / Area Vice President Grand Hyatt Hong Kong
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We had a vacation with the whole family pass weekend. (16 of us) All the staff was wonderful and helpful; especially attentive to our 93 years old in a wheelchair. I would highly recommend booking the Victoria Harbour Suits; it has extra space with a breathtaking view of Hong Kong.
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Date of stay: July 2022
Location
Cleanliness
Service
Room Tip: Victoria Harbour Suits or upgrade to Grand Club access, worth every penny!
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from grandhyatt hongkongLC, General Manager at Grand Hyatt Hong Kong
Responded 1 week ago
Dear JELLO-HK, Thank you for taking your precious time to share your experience at Grand Hyatt Hong Kong. We are most delighted to hear that you had a pleasant stay in our Victoria Harbour Suite that boasts of spectacular views of the iconic Victoria Harbour and Hong Kong skyline, and additionally the caring and attentive services provided by the team has enhanced the experience. Thank you for your perfect rating and we look forward to providing you and your family with several more memorable experiences. Best regards, Richard Greaves General Manager / Area Vice President Grand Hyatt Hong Kong
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This was probably the best staycation due to the amazing caring service provided by the club team. Very accommodating, free flow champagne and never a no on the lips of the staff. We received a nice birthday cake for my friend and a handwritten card. Highly recommend!
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Date of stay: June 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from grandhyatt hongkongLC, General Manager at Grand Hyatt Hong Kong
Responded 1 week ago
Dear Voyager065, Thank you for choosing to celebration a birthday occasion at Grand Hyatt Hong Kong. It is heartwarming to know that the warm hospitality extended by the team has contributed to your best staycation, and you also found great value in our offerings at Grand Club Lounge. Thank you for highly recommending our hotel to other travelers on TripAdvisor and we look forward to welcoming you back very soon. Best regards, Richard Greaves General Manager / Area Vice President Grand Hyatt Hong Kong
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First off, the hotel service was great. Staff were kind and helpful. Facilities were great too. I tried the spa here. So relaxing. The food quality of room service was fantastic. The transportation is also very convenient. I will always find the Grand Hyatt Hong Kong when I visit Hong Kong.
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Date of stay: July 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from grandhyatt hongkongLC, General Manager at Grand Hyatt Hong Kong
Responded 1 week ago
Dear heewon2022, Thank you for choosing to stay at Grand Hyatt Hong Kong and for taking the time to share your experience on TripAdvisor. We are most pleased to hear that you had an overall enjoyable stay, and additionally all our services and facilities has met your expectations. We will certainly share your compliments to encourage the team to continue their passion in delighting all our guests. Thank you for your perfect rating and we hope to hear from you soon of your next visit. Best regards, Richard Greaves General Manager / Area Vice President Grand Hyatt Hong Kong
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The Grand Hyatt Hong Kong (GHHK) has been a long-time favourite of our family for staycations long before the pandemic. The work made by the GHHK team to transform this family-friendly business hotel into a family-centric urban resort without business travellers is beyond impressive. Most 5-star hotels in Hong Kong did not manage the transition so smoothly. I could go on and on about the hotel and its outstanding team. My 2019 review of the hotel is still 100% valid despite the change of circumstances since 2020. For the full experience, book a room/suite with Club access! Don't be shy to ask the team: knowledgeable concierges, caring Club staff, passionate sommeliers & chefs, and outstanding management. Our second home in Hong Kong
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Date of stay: July 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from grandhyatt hongkongLC, General Manager at Grand Hyatt Hong Kong
Responded 1 week ago
Dear Khaarl, Thank you for taking your precious time to post this beautiful review of your stay at Grand Hyatt Hong Kong. It gives us great joy to know that this was another pleasant stay and the team has continued to deliver services deserving of your great compliments. I am sure they will be elated to receive your compliments in recognition of their works and efforts. Thank you for your continued support and the team at Grand Hyatt Hong Kong look forward to welcoming you “home” soon. Best regards, Richard Greaves General Manager / Area Vice President Grand Hyatt Hong Kong
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+1
My boyfriend arranged a staycation at this hotel for my birthday. A bday banner, a bottle of red wine and a creamy cake were provided for my bday. Generally, the experience was good with some rooms for improvement though. Room: -The environment of the suite was really nice with a great harbour view -Spacious enough for playing hide and seek -Good room service with spontaneous response by call and politeness -The Sheet of quilt had a stain which i think should not be available in a 5 star hotel…. Catering: -the cocktail drink at the cocktail was a bit disappointing (i sipped one month of the mojito but not two…) ( the Long Island by my bf was also less than mediocre…) -the buffet breakfast at the cafe was nice -almost got finger burnt as the teapot was made of metal… super hot -steakhouse was nice and the waiter was very sincere Swimming pool: -should have bath gown provided -got reminded of the deepness (1.8m) once got in…
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Date of stay: July 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from ghhk mgnt, General Manager at Grand Hyatt Hong Kong
Responded 1 week ago
Dear laa220325, Thank you for choosing to stay at Grand Hyatt Hong Kong and for taking the time to share your experience. We are glad to hear that you had an overall pleasant birthday staycation with us and also your dining experience at both Grand Café and the Steakhouse was an enjoyable one. In addition, we truly appreciate you taking the time to share your comments on areas where we could do better as it is only through concerned individual like yourself that we could constantly monitor and refine our services to ensure we continue to provide all our valued guests with an overall favorable experience. We look forward to an opportunity to provide you with an elevated experience on your next visit. Best regards, Richard Greaves General Manager / Area Vice President Grand Hyatt Hong Kong
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Great iced teas (lemongrass ginger) and other alcoholic drinks. Excellent place to sit back and watch the sunset. Staff and service are top notch. It's a great idea to grab some drinks here before your dinners at the hotel if you're not staying the night.
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Date of stay: July 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from ghhk mgnt, General Manager at Grand Hyatt Hong Kong
Responded 1 week ago
Dear Supsters, Thank you for taking your precious time to share this lovely review on TripAdvisor. We are very glad to know that you enjoyed the drinks and ambience at our alfresco Waterfall Bar and that the service extended by the team has delighted you. Thank you for your support and we look forward to welcoming you back soon for your next dining experience. Best regards, Richard Greaves General Manager / Area Vice President Grand Hyatt Hong Kong
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PRICE RANGE
US$218 - US$286 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
grand hyatt hong kong hotel hong kong, hyatt hong kong, hong kong grand hyatt, hong kong hyatt
LOCATION
ChinaHong KongSouthorn Playground / Hong Kong Island / Wan Chai / Causeway Bay
NUMBER OF ROOMS
542
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Claim Your Listing Frequently Asked Questions about Grand Hyatt Hong Kong
Which popular attractions are close to Grand Hyatt Hong Kong?
Nearby attractions include Wan Chai (0.3 km), Hong Kong Convention and Exhibition Centre (0.2 km), and The Wanch (0.3 km).
What are some of the property amenities at Grand Hyatt Hong Kong?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Grand Hyatt Hong Kong?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Grand Hyatt Hong Kong?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Grand Hyatt Hong Kong?
Yes, paid public parking on-site and valet parking are available to guests.
What are some restaurants close to Grand Hyatt Hong Kong?
Conveniently located restaurants include The Oyster House, Burger Joys, and Dynasty.
Are there opportunities to exercise at Grand Hyatt Hong Kong?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Grand Hyatt Hong Kong have an airport shuttle?
Yes, Grand Hyatt Hong Kong offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Grand Hyatt Hong Kong have airport transportation?
Yes, Grand Hyatt Hong Kong offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Grand Hyatt Hong Kong?
Yes, dry cleaning and laundry service are offered to guests.