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Travel safe during COVID-19
What you can expect during your stay
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
- Staff required to regularly wash hands
- Regular temperature checks for staff
Updated 04/10/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Grand Hyatt Hong Kong
Updated 04/10/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#29 of 798 hotels in Hong Kong
Location
Cleanliness
Service
Value
Travellers' Choice
Grand Hyatt Hong Kong is located along the waterfront of Hong Kong Island commanding views of the harbour. The hotel is directly connected to the Hong Kong Convention & Exhibition Centre. The hotel is only 5 minutes by car from Central and Causeway Bay; and 40 minutes from Hong Kong International Airport. Grand Hyatt Hong Kong features 542 luxurious rooms and suites, nine acclaimed restaurants and bars offering a fabulous range of cuisines including Chinese, Italian, Japanese and international fare, in the heart of the Wanchai district. Located on the 11th floor of the Grand Hyatt, the Plateau Spa offers privacy, seclusion and an escape from the vibrant city of Hong Kong. Grand Hyatt Hong Kong boasts extensive entertainment facilities such as a 50-metre outdoor heated pool and a 24-hour fitness studios and a 400-metre jogging path. Please be informed of the waterfront promenade project that is currently undertaking outside the hotel. The project is at times visible from and audible at the hotel.
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Room & Suite (1,369)1,369
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Babysitting
Airport transportation
Business Centre with Internet Access
Paid public parking on-site
Wifi
Hot bath
Outdoor pool
Heated pool
Fitness / spa changing rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Complimentary instant cofffee
Kid-friendly buffet
Poolside bar
Shuttle bus service
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Head massage
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Housekeeping
Room service
Safe
Minibar
Flatscreen TV
Bathrobes
VIP room facilities
Iron
Laptop safe
Refrigerator
On-demand films
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Room types
Ocean view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Marina View
Great View
Languages Spoken
Chinese
Location
Full view
100Great for walkers
Grade: 100 out of 100
169Restaurantswithin 0.5 km
16Attractionswithin 0.5 km
Contact
No.1 Harbour Road Wan Chai, Hong Kong China
Name/address in local language
Getting there
Wan ChaiMass Transit Railway (MTR)6 min
AdmiraltyMass Transit Railway (MTR)11 min
4,096Reviews62Q+A100Room tips
Reviews
Traveller rating
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- 197
- 66
- 44
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Popular mentions
This is my second stay in Grand Hyatt Hong Kong. I will recommend this hotel to my friend and family because the service of them is excellent. We come to stay for kind of anniversary celebration. I have booked a staycation package with a complimentary dinner. I would like to say the front desk staff Susana is really helpful and warm. She helped to arrange everything before I arrive eg. Book the restaurant and remind me the details of the package. She arranged a room with a very good view of the Victoria harbour for our celebration. I love the room very much. Besides, I would like to thanks the warm blessing of jasmine and her team of guest experience. She prepared a very cute card for us and even made a room decoration. Look forward to come and stay soon.
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Date of stay: February 2021Trip type: Travelled as a couple
Helpful
We enjoy the stay at Grand Hyatt. Great room, nice scene, friendly staff and pleasant service. However, it is really annoying to hear the noise from the nearby construction site, especially in the early morning.
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Review collected in partnership with Hyatt Hotels
Date of stay: March 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
+1
Well equipped hotel. Nice room with nice view. The playground is very good for family with children. The staff from club lounge is absolutely good. Especially Scott and Jon, they demonstrated the upmost care of customers. Scott set up the high chair for my baby and sanitize it before we use. I found that he sanitise his hand frequently which is very impressive and makes me feel much comfort during the time at the lounge. Jon is also showing much care to customers and is trying his best to provide what we need. Excellent service! Just a little comment, if crackers can be provided with foie gras pate will be excellent. I tired the escape 24 package and taste of Japan package before. Both are worth value and the food is delicious.
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Date of stay: February 2021Trip type: Travelled with family
Helpful
Response from ghhk mgnt, General Manager at Grand Hyatt Hong Kong
Responded 4 days ago
Dear CherryN16123, Thank you for taking your precious time to share your experience at Grand Hyatt Hong Kong. We are very happy to hear that you had an enjoyable stay and were especially impressed with the service provided by Scott and Jon at the Grand Club Lounge. Your kind words in recognition of their efforts is much appreciated and I am sure they will be delighted to hear from you. As for your comment on the crackers, please rest assured that we constantly review our food program including your suggestions to further enhance our guest's experience. Thank you once again for your lovely review and we look forward to your continued support. Best regards, Richard Greaves General Manager / Area Vice President Grand Hyatt Hong Kong
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I reserved a table for my birthday dinner, but the table was not available and i have to wait almost 1/2 an hour before seated, ( I suggested to changed to in room dining but was being rejected) due to the government’s social distance policy, the restaurant need to close at 10, too bad that we can’t finish all in time and have to take away the desserts and drinks and finished them in room,
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Review collected in partnership with Hyatt Hotels
Date of stay: February 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from grandhyatt hongkongLC, General Manager at Grand Hyatt Hong Kong
Responded 6 days ago
Dear nausea, Thank you for taking your precious time to share your dining experience on TripAdvisor. We are very concerned to hear of your disappointment and would like to extend our most sincere apologies for the unpleasant dining experience. Please be assured that we take your feedback seriously and will definitely investigate your experience and focus our best efforts to review and refine our service. Once again, we are very sorry for failing to provide a memorable dinner experience on this recent stay and hope you will continue to give us your support to work towards meeting your expectations. Best regards, Richard Greaves General Manager / Area Vice President Grand Hyatt Hong Kong
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Our first stay in this hotel last year was so impressive that we decided to return for our Chinese New Year family reunion. Wonderful stay, excellent staff services with genuine care, delicious food especially the Chinese and Italian cuisine. A big hand to the staff team especially to Scott, Jon and Maggie in the Grand Club and Max Wong of the Hospitality Team. We love to come back again !
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Review collected in partnership with Hyatt Hotels
Date of stay: February 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from grandhyatt hongkongLC, General Manager at Grand Hyatt Hong Kong
Responded 6 days ago
Dear SIU T, Thank you for choosing to celebrate Chinese New Years at Grand Hyatt Hong Kong. It gives us great pleasure to hear that you enjoyed another wonderful stay with your family, and would also like to thank you for your compliments on our food quality and service provided by the team. We will certainly recognize Scott, Jon, Maggie and Max for their efforts and excellent service. Thank you for your perfect rating and we would love to hear from you soon of your next visit. Best regards, Richard Greaves General Manager / Area Vice President Grand Hyatt Hong Kong
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PRICE RANGE
US$267 - US$377 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
grand hyatt hong kong hotel hong kong, hyatt hong kong, hong kong grand hyatt, hong kong hyatt
LOCATION
ChinaHong KongSouthorn Playground / Hong Kong Island / Wan Chai / Causeway Bay
NUMBER OF ROOMS
542
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Claim Your Listing Frequently Asked Questions about Grand Hyatt Hong Kong
Which popular attractions are close to Grand Hyatt Hong Kong?
Nearby attractions include Wan Chai (0.3 km), Hong Kong Convention and Exhibition Centre (0.2 km), and The Wanch (0.3 km).
What are some of the property amenities at Grand Hyatt Hong Kong?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Grand Hyatt Hong Kong?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Grand Hyatt Hong Kong?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Grand Hyatt Hong Kong?
Yes, paid public parking on-site and valet parking are available to guests.
What are some restaurants close to Grand Hyatt Hong Kong?
Conveniently located restaurants include The Oyster House, Burger Joys, and Osteria Marzia.
Are there opportunities to exercise at Grand Hyatt Hong Kong?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Grand Hyatt Hong Kong have an airport shuttle?
Yes, Grand Hyatt Hong Kong offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Grand Hyatt Hong Kong?
Yes, dry cleaning and laundry service are offered to guests.
Does Grand Hyatt Hong Kong offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.