Grand Hyatt Hong Kong
No.1 Harbour Road, Wan Chai, Hong Kong China
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Avg. HK$2,763 /night, 1/21 - 1/22
HK$4,343
per night
HK$3,409
per night
HK$2,475
per night
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About
#10 of 612 hotels in Hong Kong
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
This award is our highest recognition and is presented annually to the top 1% of businesses across select categories.
Grand Hyatt Hong Kong is located along the waterfront of Hong Kong Island commanding beautiful Victoria Harbour view. The hotel is directly connected to the Hong Kong Convention & Exhibition Centre and is only 5 minutes by car from Central and Causeway Bay, 40 minutes from Hong Kong International Airport. The hotel features 542 luxurious rooms and suites, 12 restaurants and bars, offering a wide range of international cuisines. The hotel also provides extensive leisure facilities such as Plateau Spa, a 50-metre outdoor heated pool and a 24-hour gym. *The waterfront promenade project that is currently undertaking outside the hotel, which is at times visible from and audible at the hotel. In compliance with the Product Eco-responsibility (Amendment) Bill 2023, the hotel will no longer provide complimentary plastic toiletries from 22 April 2024. Please visit hotel website to learn more. Hotel swimming pool will be temporarily closed from 31 Jan to 11 Feb 2025.*
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Bar / lounge
Babysitting
Children's playground
Airport transportation
Paid public parking on-site
Wifi
Fitness / spa changing rooms
Fitness classes
Sauna
Hot bath
Pool / beach towels
Pool with view
Outdoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Happy hour
Kid-friendly buffet
Kids' meals
Outdoor dining area
Special diet menus
Poolside bar
Children's television networks
Children Activities (Kid / Family Friendly)
Kids pool
Highchairs available
Pushchairs
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Spa
Body wrap
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Neck massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Executive lounge access
Gift shop
Newspaper
Non-smoking hotel
Outdoor furniture
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
Room features
Allergy-free room
Blackout curtains
Air conditioning
Additional bathroom
Desk
Coffee / tea maker
Cable / satellite TV
Bath / shower
Bathrobes
Dining area
Housekeeping
Interconnected rooms available
Room service
Safe
Seating area
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Tile / marble floor
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
Flatscreen TV
On-demand films
Complimentary toiletries
Hair dryer
Room types
Mountain view
Ocean view
City view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Landmark view
Pool view
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Marina View
Harbour View
Languages Spoken
English, Chinese, Japanese, Korean
Location
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
Hong Kong Intl Airport
26.1 km•
See all flights
Shenzhen Airport
54.2 km•
See all flights
Wan Chai
6 min•Mass Transit Railway (MTR)
Car Hire
199 Restaurants
within 0.5 kilometers
Reviews
4.5
5,986 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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The Grand Hyatt Hong Kong comes highly recommended for its array of top-notch amenities, including a luxurious Club Lounge, a variety of dining options, and a well-appointed gym and pool, all complemented by breathtaking harbor views. Nestled in a central location, it's an ideal base for exploring nearby attractions and accessing transportation.
Exceptional service is a hallmark of this establishment, with guests lauding the attentive staff. While some deem the hotel pricy, others feel the indulgent atmosphere and pristine cleanliness contribute to a stay that's worth the splurge, despite some minor room criticisms.
Location
Convenient
Atmosphere
Luxurious
Rooms
Comfortable
Value
Expensive
Cleanliness
Immaculate
Service
Attentive
Amenities
World-class
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Detailed Reviews
We booked a stay of two at Grand Hyatt for our son who turned on year old. We took advantage of the Escape 24 offer that includes HKD 1000 dining credit. We informed the hotel about the birthday and they kindly provided us a warm welcome with surprise room decoration and also little toys for our two kids, also children amenities like baby shampoo, toothbrush etc.
The bed is very big and comfortable and our room has the amazing view of Victoria Harbour. During this covid period, restaurants choice are limited which is fully understandable, but the quality of food is very good. We ordered room dining services with burger and beef noodles which were both delicious. Hotel is also close to other eateries like Renaissance Harbour View Hotel if you want more options. We travelled like a local and took a ferry to Tst, the walk to the pier is within 5 mins.
Not to forget to mention the pool and playground. They have a children pool which was perfect for us. We visited there twice during our stay and even my one year old enjoyed it. The playground is big as well, perfect for kids to run around and consume some of their energies
One drawback is the constructions around which may be a bit noisy and you may need to walk through them on your way to the pier. But given other pluses, this doesn’t bother us too much.
Thank you very much for your hospitality. We had an unforgettable weekend.
The bed is very big and comfortable and our room has the amazing view of Victoria Harbour. During this covid period, restaurants choice are limited which is fully understandable, but the quality of food is very good. We ordered room dining services with burger and beef noodles which were both delicious. Hotel is also close to other eateries like Renaissance Harbour View Hotel if you want more options. We travelled like a local and took a ferry to Tst, the walk to the pier is within 5 mins.
Not to forget to mention the pool and playground. They have a children pool which was perfect for us. We visited there twice during our stay and even my one year old enjoyed it. The playground is big as well, perfect for kids to run around and consume some of their energies
One drawback is the constructions around which may be a bit noisy and you may need to walk through them on your way to the pier. But given other pluses, this doesn’t bother us too much.
Thank you very much for your hospitality. We had an unforgettable weekend.
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Date of stay: May 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from grandhyatthongkongLC, General Manager at Grand Hyatt Hong Kong
Responded 12 May 2020
Dear Ka Yen H, Thank you for taking your precious time to share a beautiful review of your recent stay at Grand Hyatt Hong Kong. We are very happy to know that you had an overall enjoyable stay in a room that overlooks the iconic Victoria Harbour and the personable service provided by the team has further enhanced the experience. It is also nice to hear that our outdoor recreational facilities and the quality of our dining options has impressed you. In addition, we have also noted your feedback on the impact caused by the waterfront project taking place adjacent to the hotel. The construction is part of the government's land reclamation project and Grand Hyatt Hong Kong is eagerly anticipating the completion of the upcoming world-class Wanchai underground promenade. When completed, we trust that this new development will enhance guest's travel experience. Thank you very much for recognizing our efforts and we look forward to providing you with another memorable experience in the nearest future. Best regards, Richard Greaves General Manager / Area Vice President Grand Hyatt Hong Kong
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel was clearly slammed. They had a lot of guests and families in this Easter weekend and it was especially busy after the government announced the pools can be opened. They did an amazing job of giving us the holiday we needed despite being unbelievably busy! They gave us all 5 star service and the staff all smiled through this intense Easter weekend.
We brought our 11 month old baby with us and they prepared a pack n play cot and other baby amenities like a bathtub, shampoo and bath bubbles. I was expecting something a bit sturdier than the pack and play but in the end, it worked out really well and she slept soundly.
We booked the club lounge and they were extremely accommodating, kind and welcoming.
Bella called us before our stay to reconfirm a few things and helped us with some arrangements. I really appreciated her help. During our check-in, Crystal was an absolute star and really helped us settle in. The staff at the Grand Club were top notch. Due to the G.C. room being full, we were unable to dine up on the top floor so they moved some guests down to the 5th Floor Chief Executive room for Club Lounge cocktails. Jon was down there and he was super fun, friendly and accommodating. During my holidays, I always want to have a dirty martini and with a baby, it's not always easy to access! He knew I wanted one and he had one arranged for me. That was something completely unexpected and I am grateful for thinking about how to make my stay that extra bit better.
For the breakfast, they had dim sum and one of my faves is the egg custard buns. I noticed them and asked Franco if they 'll have it on the next morning. He said he'd ask the chef and the following morning, he came right up to me with a plate of those yummy custard buns. I'm really in awe with how much effort the staff there really put in to making our stay so wonderful.
The pool was the main draw for our stay. We wanted some family time by the pool. Day one, the pool was already fully booked. Even though it was a tad bit annoying to have to wait for a lounger, I was actually quite happy to know we would get a spot at some point. We took our baby to their awesome playground and within 30 minutes, we were called to a table and chairs. It was tiny and I asked the staff for a lounger when available. They were right on it and as soon as one was free, they arranged it for us.
Day two and the queue for the pool was very long. The guests all waited for about 30 minutes to get in but the wait was smooth and very well organised.
We've stayed in this hotel many times like for our wedding, anniversaries and during our baby shower and while all was really special and magical, I think this was probably one of our best stays.
We brought our 11 month old baby with us and they prepared a pack n play cot and other baby amenities like a bathtub, shampoo and bath bubbles. I was expecting something a bit sturdier than the pack and play but in the end, it worked out really well and she slept soundly.
We booked the club lounge and they were extremely accommodating, kind and welcoming.
Bella called us before our stay to reconfirm a few things and helped us with some arrangements. I really appreciated her help. During our check-in, Crystal was an absolute star and really helped us settle in. The staff at the Grand Club were top notch. Due to the G.C. room being full, we were unable to dine up on the top floor so they moved some guests down to the 5th Floor Chief Executive room for Club Lounge cocktails. Jon was down there and he was super fun, friendly and accommodating. During my holidays, I always want to have a dirty martini and with a baby, it's not always easy to access! He knew I wanted one and he had one arranged for me. That was something completely unexpected and I am grateful for thinking about how to make my stay that extra bit better.
For the breakfast, they had dim sum and one of my faves is the egg custard buns. I noticed them and asked Franco if they 'll have it on the next morning. He said he'd ask the chef and the following morning, he came right up to me with a plate of those yummy custard buns. I'm really in awe with how much effort the staff there really put in to making our stay so wonderful.
The pool was the main draw for our stay. We wanted some family time by the pool. Day one, the pool was already fully booked. Even though it was a tad bit annoying to have to wait for a lounger, I was actually quite happy to know we would get a spot at some point. We took our baby to their awesome playground and within 30 minutes, we were called to a table and chairs. It was tiny and I asked the staff for a lounger when available. They were right on it and as soon as one was free, they arranged it for us.
Day two and the queue for the pool was very long. The guests all waited for about 30 minutes to get in but the wait was smooth and very well organised.
We've stayed in this hotel many times like for our wedding, anniversaries and during our baby shower and while all was really special and magical, I think this was probably one of our best stays.
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Date of stay: April 2021
Cleanliness
Service
Room Tip: Book a harbour view room for sure
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from grandhyatt hongkongLC, General Manager at Grand Hyatt Hong Kong
Responded 7 Apr 2021
Dear Shatalene S, Thank you for taking your precious time to share a beautiful review of your recent stay at Grand Hyatt Hong Kong. We are very happy to know that the team has delivered you the best staycation this Easter, and the warm and caring hospitality provided by the team in particular from Bella, Crystal and Jon at Grand Club has impressed you. I am sure they will be delighted to receive your kind recognition. We are also very appreciative of your acknowledgement on our efforts in managing access to the pool under the current government regulations. Thank you for your continued support and we look forward to providing you with several more memorable experiences. Best regards, Richard Greaves General Manager / Area Vice President Grand Hyatt Hong Kong
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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We had a wonderful and unforgettable staycation, credit to a great team of unsung heroes behind the scene to make sure our stay was flawless. Sherman is the reason why I decided to book a Club room, his introduction to the Club benefits and restaurant recommendation was on point. Bella helped us with our check in and check out efficiently. We loved our room 3116, literally 30 seconds away from the Grand Club! Also, every single host at the Grand Club greeted and treated us with so much love and care - shout out to Crystal, Jon, Bella, Scott, Wing and Maggie! Kudos to the housekeeping team, F&B reservation centre, all the chefs who worked very hard to pull together every afternoon tea and happy hour spreads.
We'd also like to thank Crystal Li and our server Kit from One Harbour Road for arranging the vegan menu for us, we enjoyed every course and every minute. Rio from the gym helped us navigate all the wellness offerings - gym, spa and pool, truly appreciated!
Regarding the room design, would be great if there is a sofa that can fit two people. The dining table is so large it feels disconnected with the overall room aesthetic. Room amenity is amazing, showering and bathing with the harbour view is a wonderful wonderful experience!
We are truly pampered (and spoiled) in the past 24 hours, we look forward to returning to your property and greet the team very soon.
We'd also like to thank Crystal Li and our server Kit from One Harbour Road for arranging the vegan menu for us, we enjoyed every course and every minute. Rio from the gym helped us navigate all the wellness offerings - gym, spa and pool, truly appreciated!
Regarding the room design, would be great if there is a sofa that can fit two people. The dining table is so large it feels disconnected with the overall room aesthetic. Room amenity is amazing, showering and bathing with the harbour view is a wonderful wonderful experience!
We are truly pampered (and spoiled) in the past 24 hours, we look forward to returning to your property and greet the team very soon.
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Date of stay: September 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ghhk mgnt, General Manager at Grand Hyatt Hong Kong
Responded 30 Sept 2020
Dear cheongdaniel, Thank you for taking your precious time to post a review of your stay at Grand Hyatt Hong Kong. It is very heartening to learn that you had a wonderful experience in a room facing the harbor view and the dedicated service provided by Sherman and Bella at Grand Club has won your accolades. We are very happy to receive your compliments for Crystal and Kit at One Harbour Road Chinese restaurant ; Crystal, Jon, Scott, Wing and Maggie at Grand Club ; Rio at Fitness Studio ; and the team at Housekeeping, F&B reservation centre and kitchen for their efforts in making your stay a delightful one. Thank you also for sharing your comments regarding the room design and size of the dining table. We truly value all your feedback as it helps us in understanding guest needs. Thank you for recognizing our works and efforts with a perfect rating and we look forward to the pleasure of welcoming you back soon. Best Regards, Richard Greaves General Manager / Area Vice President Grand Hyatt Hong Kong
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
After some bad experiences of HK staycation, I have to say it was a very unexpected surprise from Grand Hyatt!
From the very beginning enquiries before check in to the whole staying period, all staffs are very professional, patience and helpful! Jonathan Wong, Marco from reception did their jobs excellent! Made sure what I need to know and checked up what went wrong. Other staffs I forgot to ask or remember their names : Housekeeping ran all the way to Steakhouse looked for me so that double check how to arrange the room set up and made sure everything well taking care while I can enjoy my dinner. Staffs from steakhouse arranged good for seating, serving the best air and the food is so delicious! Breakfast buffet has so much choices and all of them served very well. They made sure you have the food which placed in order not be forgotten. Dirty plates took away quick right after you finished. Every staffs are very polite and warm welcoming us and so did to other guests. You can see they communicated with each other and worked as a team which is very important.I have mentioned to some other hotels before: in COVID this difficult period, everybody wears masks. It is difficult to show your smile but guests can feel your attitude and see your eyes to feel your services. Grand Hyatt did it very good. You can feel extremely happy and satisfied because they really show they care! Daniel from Tiffin even called me after I checked out to find out what happened about the miscommunication over a Hightea set take away. His sincere really surprised me and definitely I will come back Tiffin for him!
Room is in high floor 28/F and the harbour view room is stunning! Earth tone color and trendy design made the room very comfortable and modern. From the room, food and the service I have no more words but just have to say : hats off, thumbs up! And I will definitely come back!
From the very beginning enquiries before check in to the whole staying period, all staffs are very professional, patience and helpful! Jonathan Wong, Marco from reception did their jobs excellent! Made sure what I need to know and checked up what went wrong. Other staffs I forgot to ask or remember their names : Housekeeping ran all the way to Steakhouse looked for me so that double check how to arrange the room set up and made sure everything well taking care while I can enjoy my dinner. Staffs from steakhouse arranged good for seating, serving the best air and the food is so delicious! Breakfast buffet has so much choices and all of them served very well. They made sure you have the food which placed in order not be forgotten. Dirty plates took away quick right after you finished. Every staffs are very polite and warm welcoming us and so did to other guests. You can see they communicated with each other and worked as a team which is very important.I have mentioned to some other hotels before: in COVID this difficult period, everybody wears masks. It is difficult to show your smile but guests can feel your attitude and see your eyes to feel your services. Grand Hyatt did it very good. You can feel extremely happy and satisfied because they really show they care! Daniel from Tiffin even called me after I checked out to find out what happened about the miscommunication over a Hightea set take away. His sincere really surprised me and definitely I will come back Tiffin for him!
Room is in high floor 28/F and the harbour view room is stunning! Earth tone color and trendy design made the room very comfortable and modern. From the room, food and the service I have no more words but just have to say : hats off, thumbs up! And I will definitely come back!
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Date of stay: May 2021
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ghhk mgnt, General Manager at Grand Hyatt Hong Kong
Responded 12 May 2021
Dear JZ-vbSo, Thank you for taking your precious time to post a review of a wonderful experience at Grand Hyatt Hong Kong. We are very happy to know that both your stay and dining experience was a delightful one and the service provided by the team has been impressive. We will certainly share your kind words with the team including Jonathan Wong and Marco from reception and Daniel from Tiffin for their dedication in enhancing your experience. Thank you for your support and recognition. We look forward to the pleasure of welcoming you back in the nearest future. Best regards, Richard Greaves General Manager / Area Vice President Grand Hyatt Hong Kong
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The 24 hours package with dinner and breakfast included has the best value of money.
Special thanks to Henry from Front Desk who went extra miles to have made our stay so memorable and I just felt like I am the VIP.
The Grissini dinner delivery by Tammy was smooth and the food was absolutely delicious. We love the long crispy bread, it was probably the best bread we have had.
And I must mention couple more names of your staff who were so kind during my stay: Claudia and Christine from Guest service team, Kelvin who delivers the in room dining meal and the housekeeping team were so efficient on the delivery of every single requests that i made through the Guest service team.
It was an amazing stay at the Grand Hyatt, no disappointment, simply delightful to stay and will be back.
Special thanks to Henry from Front Desk who went extra miles to have made our stay so memorable and I just felt like I am the VIP.
The Grissini dinner delivery by Tammy was smooth and the food was absolutely delicious. We love the long crispy bread, it was probably the best bread we have had.
And I must mention couple more names of your staff who were so kind during my stay: Claudia and Christine from Guest service team, Kelvin who delivers the in room dining meal and the housekeeping team were so efficient on the delivery of every single requests that i made through the Guest service team.
It was an amazing stay at the Grand Hyatt, no disappointment, simply delightful to stay and will be back.
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Date of stay: January 2021Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ghhk mgnt, General Manager at Grand Hyatt Hong Kong
Responded 24 Jan 2021
Dear QEwholovestotravel, Thank you for choosing to stay at the Grand Hyatt Hong Kong and also for taking your time to post a review. It is a real pleasure to hear that both your stay and dining experience was a delightful one and the service provided by the team has been impressive. We will certainly share your kind compliments with the individual mentioned encouraging them to continue their passion in driving service excellence. Thank you for recognizing our efforts and we look forward to providing you with more memorable experiences in the future. Best regards, Richard Greaves General Manager / Area Vice President Grand Hyatt Hong Kong
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed for 6 nights and we were impressed by the room design and the excellent view we had. We were very impressed by the attentiveness of the staff - when we walked in to check-in, two staff rushed out to get our luggage and led us to the counter; when we were at the gym (the gym was well equipped), the staff gave us advice without being asked; the room was well cleaned and all things were refilled quickly and even our clothing left lying around were folded. The jazz bar was lovely too! The location of the hotel is great except that you need to walk a bit to the Wan Chai station (but no big deal really)
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Review collected in partnership with Hyatt Hotels
Date of stay: January 2020Trip type: Travelled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from grandhyatthongkongLC, General Manager at Grand Hyatt Hong Kong
Responded 9 Jan 2020
Dear AnKJan2020, Thank you for choosing to stay at Grand Hyatt Hong Kong and for taking the time to review your stay with us. We are most delighted to know that the diligence of the team has contributed to a wonderful stay and you also enjoyed your time at the Champagne Bar and our well-equipped Fitness and Exercise Studio. Thank you for giving us a perfect score and we hope your next visit to Hong Kong will bring you to Grand Hyatt again soon. Best regards, Richard Greaves General Manager / Area Vice President Grand Hyatt Hong Kong
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Intially came to do a 2 day staycation and decided to extend for an extra day, as time was flying and just felt really well.
The team at GH and the Club Lounge is always extremely welcoming and caring and taking so good care of everything. Once I step into the hotel I have no need to step out again and just enjoy the facilities.
Almost all restaurants & outlets were in full operation and swimming pool was open as well, which just made for a wonderful stay.
Some minor adjustment due to the current situation but in no way interfering with anything, yet everything is kept very hygienic and feels safe.
Always happy to be there and looking forward to many more stays.
To me it always speaks volumes when the team/staff stay working with the same Hotel for many many years, as it speaks for the hotel itself and just feels extremely well and nice to see familiar faces every time and gives me the feeling of a home away from home ;)
Thank you so much for the whole team to make my stay so wonderful!
The team at GH and the Club Lounge is always extremely welcoming and caring and taking so good care of everything. Once I step into the hotel I have no need to step out again and just enjoy the facilities.
Almost all restaurants & outlets were in full operation and swimming pool was open as well, which just made for a wonderful stay.
Some minor adjustment due to the current situation but in no way interfering with anything, yet everything is kept very hygienic and feels safe.
Always happy to be there and looking forward to many more stays.
To me it always speaks volumes when the team/staff stay working with the same Hotel for many many years, as it speaks for the hotel itself and just feels extremely well and nice to see familiar faces every time and gives me the feeling of a home away from home ;)
Thank you so much for the whole team to make my stay so wonderful!
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Date of stay: June 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from grandhyatthongkongLC, General Manager at Grand Hyatt Hong Kong
Responded 3 Jun 2020
Dear nicolomarco, Thank you for choosing to stay at Grand Hyatt Hong Kong and for spending time to share your experience on TripAdvisor. It is heartening to know that you had a wonderful stay and enjoyed the warm hospitality extended to you by our team at the Grand Club. The safety and well-being of our guests and colleagues is always a top priority and we are very appreciative of your support and compliments on the efforts taken by the hotel to address the current COVID-19 situation. Thank you for your beautiful review and we look forward to serving you again on your future visit with us. Best Regards, Richard Greaves General Manager / Area Vice President Grand Hyatt Hong Kong
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Given the convenient location in the centre of Hong Kong we were surprised by the feeling of calm and space in Grand Hyatt as well as by kindness and thoughtfulness of its staff. When we were caught by a storm while enjoying our drinks in the pool bar, staff brought us large towels to keep ourself dry and warm. Their service was not suspended and not even slowed down despite heavy rain and thunders. Unfortunately, we did not have a chance to enjoy the pool itself, as it was very crowded with families with small children during our stay. It was easy to book a tennis court but to our surprise the final charge was a double to what we were told. We really enjoyed buffet breakfast and booking system with three seatings that prevented overcrowding. Our room was spacious, well designed and comfortable. Gym was very well equipped, spacious, open from 6:30 am to 10 pm. Grissini restaurant was fully booked during our stay (it felt easier to book a room in GH than to book a table to Grissini), but kind staff managed to find 90 minutes window for a dinner on our second day. Last, but not least, we were very impressed by concierge, their kindness and professional manners during our check in as well as check out. Overall, our stay in GH was a very memorable experience, we would highly recommend it.
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Date of stay: October 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ghhk mgnt, General Manager at Grand Hyatt Hong Kong
Responded 7 Oct 2020
Dear MarketaM88, Thank you for taking the time to share your recent stay experience at Grand Hyatt Hong Kong. It is such a delight to read your comments about how our team took care of you during the stay and will happily share your wonderful comments with everyone especially the Concierge team. We are also delighted to hear that you enjoyed the buffet breakfast and the comforts of our spacious rooms. In addition, we would like to apologize for the tennis court charge discrepancy between the amount of being charged and the amount of being told and have shared your feedback with the team to investigate and look for ways to prevent future recurrences. Thank you once again for recognizing our works and efforts and we look forward to your continued support. Best Regards, Richard Greaves General Manager / Area Vice President Grand Hyatt Hong Kong
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
First 2 nights were great , second 2 nights it was a public holiday and hotel was over capacity . Allowed you only to have 1.5 hours slot at the pool and you need you book in advance and it was very crowded not safe at all the pool area. We were paying for a suite and in these days they forced us to eat breakfast in the lounge due to the crowd , which had a very limited selection. Never go there in public holiday
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Review collected in partnership with Hyatt Hotels
Date of stay: September 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from grandhyatt hongkongLC, General Manager at Grand Hyatt Hong Kong
Responded 5 Oct 2020
Dear RashaMonir, Thank you for taking your precious time to share your feedback on TripAdvisor. We are very sorry for the disappointment you experienced due to availability of sun loungers and breakfast selection. Your feedback is extremely important to us which allows us to perfect ourselves and satisfy our guests like your goodself. We will certainly will review the operation system in order to aim for better experience for our valuable guests in the near future. Thank you once again for sharing your feedback and we hope to welcome you back to Grand Hyatt Hong Kong again in the near future to provide you with an overall better experience. Best Regards, Richard Greaves General Manager / Area Vice President Grand Hyatt Hong Kong
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The Grand Hyatt is the perfect staycation choice with plush rooms, a great choice of restaurants, attractive promotions, thoughtful service and a convenient location. The hotel has also taken remarkable precautions to ensure hygiene and guest safety during the COVID-19 pandemic. Special credits for allowing us to combine various promotions such as the use of F&B credits and other discounts (New World Club discounts etc.) at the restaurants.
Our only disappointment was that the in-room dining menu was not as extensive as we expected and the pool area was very crowded with a lot of non-resident guests. However, when we raised these issues to the hotel staff they followed up with it promptly.
Our only disappointment was that the in-room dining menu was not as extensive as we expected and the pool area was very crowded with a lot of non-resident guests. However, when we raised these issues to the hotel staff they followed up with it promptly.
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Date of stay: July 2020
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from grandhyatt hongkongLC, General Manager at Grand Hyatt Hong Kong
Responded 7 Sept 2020
Dear UdSe, Thank you for taking your precious time to share an experience of your stay at Grand Hyatt Hong Kong. It gives us great joy to know that you had a wonderful stay and found great value in the various benefits included with the Staycation package. We are also very happy to receive your compliments on our commitment to ensure a hygienic and comfortable environment in the hotel as well as our dining options and warm hospitality. We have also noted your feedback regarding limited options in our room service menu and crowdedness at our pool and am glad to hear that it was addressed promptly during your stay in July. Your feedback is very important to us as it helps us in shaping our services and facilities through understanding guest needs. Thank you very much for recommending our hotel to be the perfect choice for Staycation and we also look forward to your return soon. Best Regards, Richard Greaves General Manager / Area Vice President Grand Hyatt Hong Kong
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I am sure I have seen babies there though I don’t have one myself.
I believe lounge is open all day. Food hours are limited to afternoon and early evening. (And breakfast of course).
No but they have an awesome fitness room with state of the art equipment. Really nice.
Yes for sure.
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"The closest hotel gate to the exhibition needs any elevator. You will need to hand carry the luggage over the stairs. "Read full review
"Due to a recent Government policy banning plastics, hotels no longer provide shower caps or combs. However, you can purchase them for a char"Read full review
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PRICE RANGE
HK$2,467 - HK$3,261 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
grand hyatt hong kong hotel hong kong, hyatt hong kong, hong kong grand hyatt, hong kong hyatt
LOCATION
ChinaHong KongSouthorn Playground / Hong Kong Island / Wan Chai / Causeway Bay
NUMBER OF ROOMS
542
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Claim Your ListingGRAND HYATT HONG KONG - Updated 2025
Frequently Asked Questions about Grand Hyatt Hong Kong
Which popular attractions are close to Grand Hyatt Hong Kong?
Nearby attractions include Wan Chai (0.3 km), The Wanch (0.3 km), and Central Plaza (0.2 km).
What are some of the property amenities at Grand Hyatt Hong Kong?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Grand Hyatt Hong Kong?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Grand Hyatt Hong Kong?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Grand Hyatt Hong Kong?
Yes, paid public parking on-site and valet parking are available to guests.
What are some restaurants close to Grand Hyatt Hong Kong?
Conveniently located restaurants include Jo Jo Indian Cuisine (lockhart Road), Grand Hyatt Steakhouse (Grand Hyatt Hong Kong), and Grissini (Grand Hyatt Hong Kong).
Are there opportunities to exercise at Grand Hyatt Hong Kong?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Grand Hyatt Hong Kong have airport transportation?
Yes, Grand Hyatt Hong Kong offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Grand Hyatt Hong Kong?
Yes, dry cleaning and laundry service are offered to guests.
Does Grand Hyatt Hong Kong offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.