This is my second stay in Grand Hyatt Hong Kong. I will recommend this hotel to my friend and family because the service of them is excellent. We come to stay for kind of anniversary celebration. I have booked a staycation package with a complimentary dinner. I would like to say the front desk staff Susana is really helpful and warm. She helped to arrange everything before I arrive eg. Book the restaurant and remind me the details of the package. She arranged a room with a very good view of the Victoria harbour for our celebration. I love the room very much. Besides, I would like to thanks the warm blessing of jasmine and her team of guest experience. She prepared a very cute card for us and even made a room decoration. Look forward to come and stay soon.
We enjoy the stay at Grand Hyatt. Great room, nice scene, friendly staff and pleasant service. However, it is really annoying to hear the noise from the nearby construction site, especially in the early morning.
Well equipped hotel. Nice room with nice view. The playground is very good for family with children. The staff from club lounge is absolutely good. Especially Scott and Jon, they demonstrated the upmost care of customers. Scott set up the high chair for my baby and sanitize it before we use. I found that he sanitise his hand frequently which is very impressive and makes me feel much comfort during the time at the lounge. Jon is also showing much care to customers and is trying his best to provide what we need. Excellent service! Just a little comment, if crackers can be provided with foie gras pate will be excellent. I tired the escape 24 package and taste of Japan package before. Both are worth value and the food is delicious.
I reserved a table for my birthday dinner, but the table was not available and i have to wait almost 1/2 an hour before seated, ( I suggested to changed to in room dining but was being rejected) due to the government’s social distance policy, the restaurant need to close at 10, too bad that we can’t finish all in time and have to take away the desserts and drinks and finished them in room,
Our first stay in this hotel last year was so impressive that we decided to return for our Chinese New Year family reunion. Wonderful stay, excellent staff services with genuine care, delicious food especially the Chinese and Italian cuisine. A big hand to the staff team especially to Scott, Jon and Maggie in the Grand Club and Max Wong of the Hospitality Team. We love to come back again !
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