Conrad Hong Kong
88 Queensway, Admiralty Pacific Place, Hong Kong China
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US$326
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About
#67 of 1,001 hotels in Hong Kong
Location
Cleanliness
Service
Value
Travellers' Choice
Located in the heart of the city's business district, Conrad Hong Kong offers the luxury base for business and leisure travelers and direct access to major transportation network and entertainment areas. Conrad Hong Kong is directly connected to Admiralty MTR station. Hong Kong Convention and Exhibition Centre, Central, Causeway Bay and Tsim Sha Tsui are just one-station away. Occupying top 21 floors of the 61-storey building, its 513 guestrooms and suites command panoramic views stretching from The Peak to the Victoria Harbour and beyond. Executive rooms together with an exclusive Executive Lounge offer the ultimate in personalised services to guests who are looking for enhanced privacy and comfort. The self-contained hotel is home to 6 award-winning restaurants and bar, heated outdoor swimming pool, Jacuzzi, 24-hour Health Club, sauna and steam room.
The swimming pool will be closed January 01, 2024 - February 29, 2024 for maintenance purposes. We apologize for the inconvenience.
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Property amenities
Valet parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Babysitting
Airport transportation
Business Centre with Internet Access
Paid private parking nearby
Wifi
Paid wifi
Hot bath
Pool / beach towels
Pool with view
Outdoor pool
Heated pool
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Kid-friendly buffet
Poolside bar
Shuttle bus service
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Shops
Butler service
Doorperson
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Additional bathroom
Housekeeping
Refrigerator
Flatscreen TV
Hair dryer
Bathrobes
Interconnected rooms available
Room service
Safe
VIP room facilities
Iron
Wake-up service / alarm clock
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mountain View
Great View
Languages Spoken
English, French, Chinese, Filipino and 3 more
Location
100Great for walkers
Grade: 100 out of 100
159Restaurantswithin 0.5 km
29Attractionswithin 0.5 km
88 Queensway, Admiralty Pacific Place, Hong Kong China
Name/address in local language
Getting there
AdmiraltyMass Transit Railway (MTR)3 min
Wan ChaiMass Transit Railway (MTR)10 min
Car HireSee all Hong Kong car hire
4573Reviews49Q+A100Room tips
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I’m going to lead with the more redeeming parts of the hotel, and also disclose that I’m a Bonvoy guy but I also have status at Hilton brands. The good parts: the hotel is in a great location, the late night front desk guy who checked us in was very courteous, the bell guy that night was great, the room service was great too (especially the girl that delivered it). Also, and the best part of the stay, the two gentlemen servers in the executive lounge were very polite, friendly and extremely thoughtful. Not to mention their gym is great! The sauna and steam room and actually superior for a hotel. Now let’s get to the overall rating: I’ll start with everyone else at the front desk, they’re incredibly rude and make you feel like you’re inconveniencing them by asking a simple question. This is assuming you can get any of them to acknowledge you. Next, the front desk people are very arrogant, rude, discourtesy, blatantly respectful and outright judgmental. They wouldn’t even acknowledge my wife or I when we first arrived, then they gave us attitude as if we shouldn’t even be there. It got to the point where I thought they were either bigots, or racists, but other Americans and Europeans conveyed to us they acted the same way to them. Which was very mean, and very nasty. My wife is European, and she was convinced that they hated Europeans in general until other people disclosed how they were treated. The rooms are outdated, and not on par with a 5 star brand like the Ritz or JW. Again, I normally stay at Marriott brands so this may be what normal Conrad’s look like. The gym staff failed to even offer us towels, keys for the lockers in the locker room or even direct us to the water. They did with other guest but not us for some reason. If this hotel’s goal was to be the most inhospitable hotel in all of Hong Kong, they exceeded expectations there. Overall, I have zero intentions of staying at that hotel ever again after the mean, nasty, distasteful and derogatory way we were treated, minus the aforementioned staff. Personally, if you have the option to stay at the JW, W or Ritz, I’d leverage the opportunity considering the price point. I only stayed there because I needed to blow through some Hilton Honors points but I have no intentions to ever step foot in there again.…
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Date of stay: December 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Jan Jansen, General Manager at Conrad Hong Kong
Responded 2 days ago
Thank you for staying with us and your detailed review to Conrad Hong Kong! Conrad Hong Kong has always strived to provide top class service to our valued customer. We apologize that some of our services do not light up to your expectations. Guest satisfaction is of paramount importance, and we would appreciate if you could provide more details on the incident you encountered at the front desk so we can further investigate and enhance our hospitality standards to ensure an elevated guest experience in hotel. I hope you would give us a second chance and we hope to see you at the hotel again soon! Best Regards Jan Jansen General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Since I stayed at another Conrad in another country a month ago, I might have had a high expectation for this one too. Overall, it was ok, as my stay in Conrad Hong Kong was at least decent. However I was disappointed at several issues here. Firstly, I was not fully happy with the fact that this hotel (at least my room) was not equipped with a smart TV and universal electricity outlet. And perhaps as an eco-friendly hotel, amenity was at minimum level. For guys, you should bring your own shaver. For ladies, you should check beforehand what they have. In any case these are not consistent with other 5 star hotels IMAO. Secondly, as a Holton Honors member, I checked in online via their APP in advance so I can just briefly pop up in a reception to get a key as they said in their APP, but I ended up with proceeding with normal check in there, including writing a form etc. It took more than 15 min including queueing time. What does the e-check in mean? If you try to attract customers by saying e-check in is great invention for customers' convenience, you should make it happen in reality. Hope this hotel could make more efforts.…
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Date of stay: November 2023Trip type: Travelled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Jan Jansen, General Manager at Conrad Hong Kong
Responded 1 week ago
Dear Guest, Thank you for staying with us and your candid review to Conrad Hong Kong! We apologize for the inconvenience you encountered during the stay. Guest satisfaction is of paramount importance, and we promise to further enhance our check-in arrangements and in-room amenities to ensure an elevated guest experience in hotel. We hope to see you at the hotel soon! Best Regards Jan Jansen General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Conrad Hong Kong is my favorite hotel and I stayed there for over 15 years. Staff are friendly. I felt welcomed the moment I stepped into the hotel lobby. Location is very convenient, it was located on top of a shopping mall and subway lines.
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Review collected in partnership with Conrad Hotels & Resorts
Date of stay: November 2023Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Jan Jansen, General Manager at Conrad Hong Kong
Responded 1 week ago
Dear Guest, Heartfelt thanks for staying with us and thank you for your 5-star review to Conrad Hong Kong! We are thrilled to learn that you have enjoyed your stay with us. We appreciate your kind word to our team members, as your compliment motivates us to strive and provide the best experience to our guests. We look forward to seeing you again soon! Best Regards, Jan Jansen General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I was a regular at the Conrad HK before but only just stayed again after the pandemic. The hotel is still perfectly located and the staff are still excellent, but it has aged a lot. Almost everything, from the tables in the breakfast restaurant to the wallpaper in the rooms look worn. It helps that housekeeping staff do a fantastic job. I also received an upgrade everytime I stayed before since I am a gold member, but not anymore. Given the narrowing price gap between this and other comparable hotels, I would say something like the Shangri-La or Marriott is a better choice.
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Date of stay: November 2023Trip type: Travelled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Jan Jansen, General Manager at Conrad Hong Kong
Responded 1 week ago
Dear Guest, Thank you for staying with us and your kind review to Conrad Hong Kong! Conrad Hong Kong has always strived to provide top class service to our valued customer. We are delighted to know that you had enjoyed our location and our warmth of hospitality. We apologize that some of the areas do not light up to your expectations. Guest satisfaction is of paramount importance, and we promise to further enhance the facilities to ensure an elevated guest experience in hotel. We hope to see you at the hotel soon! Best Regards Jan Jansen General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The Conrad is fabulous. The ambiance is elegance and beauty, styled with charm and thought. One of the best things about The Conrad is the staff, they are excellent and very helpful, couldn’t do enough. The rooms are spotless and very comfortable. I am so impressed, from the moment I entered the lobby, nothing was to much trouble. I highly recommend a stay at The Conrad, the location is also excellent, loads to do within walking distance. Do yourselves a favour!
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Date of stay: November 2023Trip type: Travelled with family
Room Tip: Just enjoy
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Jan Jansen, General Manager at Conrad Hong Kong
Responded 1 week ago
Dear Guest, Thank you for staying with us and your 5-star review to Conrad Hong Kong! It is our pleasure that you have enjoyed your stay at the hotel. I hope you had a nice time exploring the surroundings in Hong Kong. We hope to see you at the hotel soon! Best Regards Jan Jansen General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The property is lovely. It has old fashioned beauty, which I loved. The rooms were very nice, bed was a bit high and I felt I had to ‘leap’ into it, but once there it was beautiful. Staff were excellent and very efficient
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Review collected in partnership with Conrad Hotels & Resorts
Date of stay: November 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Jan Jansen, General Manager at Conrad Hong Kong
Responded 1 week ago
Dear Guest, Thank you for staying with us and your 5-star review to Conrad Hong Kong! It is our pleasure that you have enjoyed your stay at the hotel. I hope you had a nice time exploring the surroundings in Hong Kong. We hope to see you at the hotel soon! Best Regards Jan Jansen General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We really appreciate the front desk team at the hotel who were genuinely helpful for an efficient check-in and making effort to accommodate our room request to be able to have business meetings, a special thank you to Scarlett at front desk. Also the bell desk team of Samwell and Vincent offered their kind assistance without us having to ask to pack boxes for shipping and carry them for us to the taxi driveway. Great attentive and personal service, thank you~!
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Date of stay: September 2023Trip type: Travelled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Jan Jansen, General Manager at Conrad Hong Kong
Responded 1 week ago
Dear Guest, Thank you for staying with us and leaving us a 5-star review to Conrad Hong Kong! It is our pleasure that you have enjoyed your stay at the hotel. I hope you had a nice time exploring the surroundings in Hong Kong. We appreciate your kind word to our team members, as your compliment motivates us to strive and provide the best experience to our guests. We hope to see you at the hotel soon! Best Regards Jan Jansen General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Welcome and kind workers and their service was perfect. Also they have lovely bedrooms and so convenient everything in the hotel. Location was also awesome because easy to get the subway just going downstairs.
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Date of stay: November 2023Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Jan Jansen, General Manager at Conrad Hong Kong
Responded 2 weeks ago
Dear Guest, Thank you for staying with us and your 5-star review to Conrad Hong Kong! It is our pleasure that you have enjoyed your stay at the hotel. I hope you had a nice time exploring the surroundings in Hong Kong. We hope to see you at the hotel soon! Best Regards Jan Jansen General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
We recently stayed at Conrad Hotel Hong Kong for five nights, booking two rooms for our family of two adults and two children. As Hilton Gold members, we were disappointed that the executive lounge access upgrade was not offered during check-in, unlike our last few stays, slightly dampening our expectations. The check-in experience was also less than smooth as we initially requested connecting rooms but were assigned side-by-side rooms. Upon our inquiry, the front desk insisted all connecting rooms were occupied. However, upon reaching our rooms, we discovered one was indeed a connecting room. A subsequent call to the front desk revealed the availability of another connecting room, leaving us puzzled as to why this option wasn't presented initially. While the rooms were well-appointed, they showed signs of aging, and a renovation to modernize their appearance seems overdue.We appreciated the hotel's sustainability efforts with the use of wall-mounted dispensers for shampoo, body wash, and conditioner. Nevertheless, the housekeeping staff deserves commendation for their excellent job in maintaining the cleanliness of our rooms. The rooms were consistently well-cleaned, and they ensured that water and coffee/tea supplies were consistently well-stocked, contributing to a comfortable and enjoyable stay. Our one "complaint" pertained to the painfully slow wifi. A call to Conrad service remedied the issue with a faster alternative SSID. It raised the question of why the hotel only addressed the problem when guests complained, rather than providing optimal wifi speed from the start. Apart from these highlights, the rest of our stay met the usual Conrad standards. Breakfast at Garden Cafe, though crowded, offered a decent spread. On the last two days, we were offered the option to dine at the Lobby Lounge for a more pleasant experience, albeit with a slightly reduced buffet spread. The breakfast staff were friendly and attentive, remembering our preferences. Their attentiveness and friendly demeanor added to the overall positive dining experience, enhancing our stay at Conrad Hotel Hong Kong. In summary, our overall stay was satisfactory, but the check-in experience and wifi issues left room for improvement. The commendable housekeeping service and exemplary servers at the Lobby Lounge during breakfast, however, were significant highlights. We would rate our stay at Conrad Hotel Hong Kong as 3 stars as I have higher expectations for Conrad.…
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Date of stay: October 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Jan Jansen, General Manager at Conrad Hong Kong
Responded 2 weeks ago
Dear Guest, We are truly heartened to receive your detailed review of Conrad Hong Kong. Thank you for letting us know how much you enjoyed our services at the Lobby Lounge and our excellent housekeeping standards, we are especially pleased that you felt well-looked after. We apologize that our wifi speed and connecting rooms arrangement do not light up to your expectations. Guest satisfaction is of paramount importance, and we promise to further enhance our procedures and hardware to ensure an elevated guest experience in hotel. We look forward to having you with us again in the near future. Kind Regards, Jan Jansen General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
I've been HongKong so many times and it was first time to stay at Conrad HK. The location was so nice carm and beautiful area, can find the HK park near by Conrad. There is a taxi all the time so very convenience to go any where in HK. Check in was so easy and quick, there was a Korean staff 'Seyeon' and she attened in Korean during all the check-in process. If anyone can not speak English it would be so wonderful, she helped me to get more information about the hotel and around the Conrad. the most excited part was 'Hello Hongkong' pkg. I got hotel credit per each stay $800 HK and it can be used with hotel restaurants and room service as well. I had a Wantan nuddle at midnight and it was the best nuddle I ever tasted, I ordered 2 times in my stay :) Rounge was so kind and had a wonderfule habour veiw same as my room. Front office manager Kenneth Lai also super kind, really recommend Conrad HK for all fo you guys.…
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Date of stay: November 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Jan Jansen, General Manager at Conrad Hong Kong
Responded 3 weeks ago
Dear Guest, Thank you for staying with us and leaving us a 5-star review to Conrad Hong Kong! It is our pleasure that you have enjoyed your stay at the hotel. I hope you had a nice time exploring the surroundings in Hong Kong. We appreciate your kind word to our team members, as your compliment motivates us to strive and provide the best experience to our guests. We hope to see you at the hotel soon! Best Regards Jan Jansen General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$340 - US$420 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
港丽国际酒店, 香港港丽酒店, conrad hong kong hotel hong kong, hong kong conrad
LOCATION
ChinaHong KongHong Kong Island / Tai Fat Hau
NUMBER OF ROOMS
513
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Claim Your ListingCONRAD HONG KONG - Updated 2023 Prices & Hotel Reviews (China)
Frequently Asked Questions about Conrad Hong Kong
Which popular attractions are close to Conrad Hong Kong?
Nearby attractions include Hong Kong Park (0.4 km), Edward Youde Aviary (0.5 km), and Pacific Place (0.07 km).
What are some of the property amenities at Conrad Hong Kong?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Conrad Hong Kong?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Conrad Hong Kong?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Conrad Hong Kong?
Yes, a parking garage, paid private parking nearby, and valet parking are available to guests.
What are some restaurants close to Conrad Hong Kong?
Conveniently located restaurants include Salisterra, ÔDELICE (Wanchai), and JW Café.
Are there opportunities to exercise at Conrad Hong Kong?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Conrad Hong Kong have an airport shuttle?
Yes, Conrad Hong Kong offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Conrad Hong Kong have airport transportation?
Yes, Conrad Hong Kong offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Conrad Hong Kong located near the city centre?
Yes, it is 1.0 km away from the centre of Hong Kong.
Are any cleaning services offered at Conrad Hong Kong?
Yes, dry cleaning and laundry service are offered to guests.