City Garden Hotel

City Garden Hotel

No.9 City Garden Road, North Point, Hong Kong China
Traveller (624)
Panorama at the City Garden Hotel Hong Kong
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Room & Suite (404)

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About

4.0
#123 of 604 hotels in Hong Kong
4.1 of 5 bubbles
Location
4.1 of 5 bubbles
Cleanliness
4.1 of 5 bubbles
Service
4.1 of 5 bubbles
Value
At City Garden Hotel, immerse yourself in the culture, cuisines and colours of the local community. Conveniently located in Hong Kong’s most vibrant and authentic Eastern districts, City Garden Hotel brings guests the experience of traditions and cultural touchstones from the city. Browse neighbouring hawker stalls, discover local dishes and explore the bustling surrounding streets of Fortress Hill and North Point, or travel a short distance to uncover the retail, leisure and commercial hubs.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Bar / lounge
Kids stay free
Airport transportation
Business Centre with Internet Access
Paid private parking on-site
Public wifi
Outdoor pool
Restaurant
Breakfast available
Shuttle bus service
Taxi service
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
24-hour security
Concierge
Currency exchange
Non-smoking hotel
Doorperson
First aid kit
Umbrella
24-hour front desk
Dry cleaning
Laundry service
Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Refrigerator
Flatscreen TV
Bath / shower
Room service
Safe
Seating area
Telephone
Wardrobe / wardrobe
Clothes rack
Private bathrooms
Wake-up service / alarm clock
Electric kettle
Complimentary toiletries
Hair dryer
Room types
City view
Non-smoking rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
HOTEL STYLE
Residential Neighbourhood
Mid-range
Languages Spoken
English, Chinese

Location

No.9 City Garden Road, North Point, Hong Kong China
Name/address in local language
Getting there
Good for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 88 out of 100
88
Hong Kong Intl Airport
28.3 km
See all flights
Shenzhen Airport
55.1 km
See all flights
Fortress Hill
4 minMass Transit Railway (MTR)
1,980Review57Q+A100Room tips
Traveller rating
  • 564
  • 1,017
  • 295
  • 61
  • 43
Time of year
Traveller type
Language
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Detailed Reviews
winding852 wrote a review Mar 2020
4.0 of 5 bubbles
the room is good and clean, adequate tv and movie program for your selection, the bed is good. The room price is fair. No bottle water for green environment and you can fill cold water from the machine at corridor outside the room.
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Review collected in partnership with this hotel
Date of stay: March 2020
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from VivianY383, Manager at City Garden Hotel
Responded 24 Mar 2020
Dear winding852, Thank you for sharing your thoughts about your recent stay with us on TripAdvisor. We are grateful that you found the room is good and the price is reasonable. Also, we are pleased to hear your support for our group-wide green pledge to protect the environment. Sino Hotels is the first hotel company to install a network of over 100 smart water dispensers for guest use as an effort to reduce use of disposable plastic. We hope you have enjoyed consuming unlimited supply of the certified fresh water during your stay. We will continue to maintain the standard and strive for higher level of satisfaction for our guests. We sincerely thank you for being our guest and look forward to welcoming you back in the near future. Best regards, Annie Jea General Manager
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Dee ce wrote a review Mar 2020
Oamaru, New Zealand
5.0 of 5 bubbles
Initially not happy with room, due shower over bath. (back problems) was immediately taken to view another room and bellboy also moved our bags again. We ate in the restaurant because it was clean and care Was taken due to corronovirus precautions. The food. We had was good and the service was excellent, the staff gave us v good service, don't confuse professionalism with rudeness. The staff worked very hard to please people. Due to the virus, the pool was closed and the buffet breakfast was replaced by waitress/waiter service. I think this was sensible. Everyone was temperature checked as they came into hotel. We felt very well looked after in the current environment.
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Date of stay: March 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from VivianY383, General Manager at City Garden Hotel
Responded 2 Mar 2020
Dear A619OCianh, Thank you for sharing your thoughts about your recent stay with us on Tripadvisor.com. We are grateful that you satisfied our precautions facilities, staff services and Restaurant food, we will continue to maintain the standard and strive for higher level of satisfaction for our guests. We sincerely thank you for being our guest and look forward to welcoming you back in the near future. Best regards, Annie Jea General Manager
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
chunwai199 wrote a review Jul 2020
5.0 of 5 bubbles
i just booked the room for 1 night , which can check-in at 10 am and check-out at 3 pm next day. it was a great arrangement. Also, i have enjoyed the dinner buffet in this hotel , enjoying a wide range of food at affordable cost but enjoying tasty , that is definitely worth to try
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Review collected in partnership with this hotel
Date of stay: June 2020
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from VivianY383, Manager at City Garden Hotel
Responded 3 Jul 2020
Dear chunwai199, Thank you for sharing your thoughts about your recent stay with us on TripAdvisor. We are grateful that you enjoyed the stay and found our Chill Out Package was valuable, and will continue to maintain the standard and strive for higher level of satisfaction for our guests. We sincerely thank you for being our guest and look forward to welcoming you back in the near future. Best regards, Annie Jea General Manager
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
YTSIRHCHA wrote a review Jul 2020
Kowloon, China
4.0 of 5 bubbles
This is the first time that staying in this hotel. The lady staff from reception was polite and provided positive attitude on her job upon check in. Although she was wearing mask, she still made us feel welcomed.

The operation services that they did were much more than our expectations!The accommodation and front desk operation services gave us an unforgettable and outstanding experience in City Garden Hotel:)
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Date of stay: July 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Chu Gary, 顧客服務/櫃檯辦公室 at City Garden Hotel
Responded 11 Jul 2020
Dear GNUELYTSIRHC Thank you for sharing your thoughts about your recent stay with us on TripAdvisor.com. We are grateful that you have enjoyed your stay with us and the service and facilities were up to your expectations. We will continue to maintain the standard and strive for higher level of satisfaction for our guests. We sincerely thank you for being our guest and look forward to welcoming you back in the near future. Best regards Annie Jea General Manager
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
HKBoyHK wrote a review Jan 2020
5.0 of 5 bubbles
Good: Nice location with many restaurants and shop nearby. Take 15 minutes by Tramway to Causeway Bay, and take 25 minutes by MTR to TST. Very great place to stay!
Bad: The roads and neighborhoods are a bit old and not clean.
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Review collected in partnership with this hotel
Date of stay: January 2020
5.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from VivianY383, Manager at City Garden Hotel
Responded 19 Jan 2020
Dear HKBoyHK, Thank you for sharing your thoughts about your recent stay with us on Tripadvisor. We are glad that our location serves you well. We hope you had a good experience exploring our vibrant neighborhood and the rest of the city from the accessibility of the hotel’s convenient location. Please accept our sincere appreciation for your valuable feedback as we look forward to having the pleasure of welcoming you back in the near future. Best regards, Annie Jea General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
lang793677 wrote a review Jan 2020
Manila, Philippines
5.0 of 5 bubbles
very good location and fantastic service ! very friendly staffs and we my family have a great time staying in this hotel. Hotel great location is just 5 mins leisurely walk to MTR train station. Lots of restaurants in the vicinity. Taking up taxi from the hotel is very easy as well. Would surely recommend it to my friends.
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Review collected in partnership with this hotel
Date of stay: December 2019
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from CityGardenHotel, 總經理 at City Garden Hotel
Responded 8 Jan 2020
Dear lang793677, Thank you for sharing your thoughts about your recent stay with us on TripAdvisor.com. We are grateful that you have enjoyed your stay with us. We will continue to maintain the standard and strive for higher level of satisfaction for our guests. We are glad that our location serves you well. We hope you had a good experience exploring our vibrant neighbourhood and the rest of the city from the accessibility of the hotel’s convenient location. We sincerely thank you for being our guest and look forward to welcoming you back in the near future. Best regards Annie Jea General Manager
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
charlesng288 wrote a review Jul 2020
5.0 of 5 bubbles
The room temperature is too cool. It is very easy to travel to any where. Near the market can find fruit are very cheaper. I feel the room is warm and comfortable. Provide the drink are free if more drink are better.
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Review collected in partnership with this hotel
Date of stay: July 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Chu Gary, 顧客服務/櫃檯辦公室 at City Garden Hotel
Responded 21 Jul 2020
Dear charlesng288, Thank you for sharing your thoughts about your recent stay with us on TripAdvisor.com. We are grateful for your compliments and comments. It is motivation for us to strive for betterment and through constructive comments, we are able to review our operations closely and make improvement wherever appropriate. We sincerely thank you for being our guest and look forward to welcoming you back in the near future. Best regards Annie Jea General Manager
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
marcoZ7463VJ wrote a review Jul 2020
Hong Kong, China
3.0 of 5 bubbles
The hotel is very good value for money, few things can be improve.
Stuff chatting laud in the corridor in early morning...
The pool and gym opening schedule is ridiculous, it shall be open at least till 10pm
Read more
Review collected in partnership with this hotel
Date of stay: June 2020
5.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Chu Gary, 顧客服務/櫃檯辦公室 at City Garden Hotel
Responded 11 Jul 2020
Dear macroZ7463VJ Thank you for sharing your thoughts on TripAdvisor.com about your recent stay with us. Please accept our sincere apology for the inconvenience caused by our housekeeping staff, to whom service re-training has been reinforced to avoid recurrence of similar problems. In the meantime, please understand that swimming is currently open by sessions because of precautionary measures under novel coronavirus; while the gym is open 24-hour. We apologize for the above information was not well presented to you during your stay. We appreciate your valuable feedback and look forward to having the pleasure of welcoming you back in the near future. Best regards Annie Jea General Manager
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
lazylok wrote a review Jul 2020
4.0 of 5 bubbles
Enjoyable stay with lovely swimming facilities. Buffet dinner was nice. Chef were very busy and hardworking to refill the food. Some speacial dishes were offered. That would be great if the available package dinner serving time to be longer to enjoy the dishes all.
Read more
Review collected in partnership with this hotel
Date of stay: June 2020
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from CityGardenHotel, 總經理 at City Garden Hotel
Responded 4 Jul 2020
Dear lazylok, Thank you for sharing your thoughts about your recent stay with us on Tripadvisor.com. We are grateful that you found all our facilities and staff services were up to your expectation, and will continue to maintain the standard and strive for higher level of satisfaction for our guests. We sincerely thank you for being our guest and look forward to welcoming you back in the near future. Best regards, Annie Jea General Manager
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Andrew M wrote a review Feb 2020
2.0 of 5 bubbles
Arrived at the Garden Cafe for lunch and was not greeted with a smile. The restaurant was empty, so this should have been a warning signal.
I ordered the soup of the day and a spaghetti carbonara. The soup was like dish water and had no taste or seasoning. The spaghetti was dry and hard.
Obviously there was no passion from the chefs. The spaghetti portion was minuscule to say the least. When I commented on the tasteless soup, there was no apology or an offer of a replacement.
All in all, a disappointing experience. Would no return.
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Date of stay: February 2020
2.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from VivianY383, General Manager at City Garden Hotel
Responded 24 Feb 2020
Dear Andrew M, Thank you for sharing your comments about your recent patronage at Garden Cafe. We are sorry to learn about that the food quality and service standard did not live up to your satisfaction. The department in-charge has stayed atop of the situation and will certainly make improvement to elevate overall food and beverage quality at the restaurant. We hope to serve you again at our hotel restaurants in the near future with a much better experience. Best regards, Annie Jea General Manager
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Philippines6 contributions14 helpful votes
This hotel is very close to a subway station but you'll need to make a few transfers if you're taking the regular train. You'd be better off if you take the airport express because this hotel is serviced by a free shuttle which you can get when you get to central station. So from airport, take airport express train to hongkong island central station (keep your ticket because you may need to show it to your driver), then look for the waiting area for free shuttle to hotels (i think city garden is under H4 shuttle). Good luck!
Answer from CBrussels
Germany658 contributions240 helpful votes
Hi, I think the only food courts are inside the markets of both Electric Road or Java Road. I have heard that the food is very good too. There are lots of HK cafes which serve food at a very reasonable price nearby. There is a very small stall which serve snake soup. My favourite HK cafe is Hunghom Cafe in 165 - 171 Kings Road, just off Fortress Hill Station. Hope you have a great time enjoying yourself in Hong Kong.
MossyCardiff asked a question Dec 2018
Cardiff, United Kingdom628 contributions352 helpful votes
Hi can you please advise if your pool will be open late March 2019? Many thanks
Answer from CBrussels
Germany658 contributions240 helpful votes
I was there in January, the pool is open. It is an outside pool
AlexWMK asked a question Nov 2018
Kuala Lumpur11 contributions8 helpful votes
May I confirm that the handy smart phone is available in all types of rooms?
Answer from Karen Y
New York City, New York4 contributions3 helpful votes
Yes
Solomon D asked a question Sept 2018
2 contributions4 helpful votes
hi who far is chun yeung street from hotel
Answer from Cakeandfamily
Hong Kong, China42 contributions29 helpful votes
You have to take the MTR from Fortress Hill Station to Wanchai, it take about 20 mins
ywurry wrote a tip Jan 2020
Dewsbury, United Kingdom764 contributions266 helpful votes
3.0 of 5 bubbles
"As far away form the lift as possible. Don't rely on business services or room service"
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Charlene C wrote a tip Dec 2019
6 contributions8 helpful votes
3.0 of 5 bubbles
"Ask for higher floor and the "new" wing!"
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Ron H wrote a tip Nov 2019
Gloucester, United Kingdom118 contributions96 helpful votes
5.0 of 5 bubbles
"The upper floors are better."
Read full review
Sally wrote a tip Nov 2019
Bournemouth, United Kingdom113 contributions73 helpful votes
4.0 of 5 bubbles
"Higher floors have great views (sleeping above city feeling)"
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cairn7_amanda wrote a tip Nov 2019
San Francisco, California24 contributions22 helpful votes
5.0 of 5 bubbles
"Be sure to request a rennovated room and see what upgrades are available when you arrive as they may be cheaper than booking online."
Read full review
Not the right property for you?
There are more places to choose from in the Hong Kong area.
ALSO KNOWN AS
香港城市花园酒店, city garden hotel hong kong, hong kong city garden, city garden hong kong
LOCATION
ChinaHong KongHong Kong Island / City Garden / Eastern District / North Point
NUMBER OF ROOMS
605
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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CITY GARDEN HOTEL

Frequently Asked Questions about City Garden Hotel
Which popular attractions are close to City Garden Hotel?
Nearby attractions include North Point (0.5 km), Chun Yeung Street (0.4 km), and Oil Street Art Space (0.2 km).
What are some of the property amenities at City Garden Hotel?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at City Garden Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at City Garden Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at City Garden Hotel?
Yes, paid private parking on-site and valet parking are available to guests.
What are some restaurants close to City Garden Hotel?
Conveniently located restaurants include Le 188° Restaurant & Lounge, Cafe de Coral (Soy Street), and Harbour Grand Cafe.
Are there opportunities to exercise at City Garden Hotel?
Yes, guests have access to a pool and a fitness centre during their stay.
Does City Garden Hotel have airport transportation?
Yes, City Garden Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at City Garden Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does City Garden Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at City Garden Hotel?
The staff speaks multiple languages, including English and Chinese.
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