We had a pleasant stay! Breakfast was superb. We were allowed to check-in early. I was with my partner to celebrate our anniversary. However, I was told by RESERVATION one week before our arrival date that complimentary red wine will be set-up in the room and the box of chocolates I purchased as I wanted to surprise my partner but when we got to the room it wasn’t there and I had to call the reception. Aside from that, we also had difficulty connecting to the hotel’s Wi-Fi connection using our chromecast device and we had to ask them to connect it manually, we had to ask them ourselves as we were told it’s holiday and there’s no IT department. We were even told there’s no other way. As a hotelier, I know how it works. It took them an hour to resolve this issue. I think it’ll be better to offer alternatives or solution next time instead of saying there’s no other way. …
Nice stay in this hotel. Thanks for arrange a birthday surprise. All hotel staffs are friendly and very surprised that they can address your name even just met for a mins on a day ago. And, room is clean and the hotel are full of England atmosphere which is a good choice for a ladies night .........🤫
We stayed for two nights during the New Year period and we were delighted with the quality of service we had received during our stay. It has exceeded our expectations in every way. We'd love to stay again in the near future!
We had a really nice stay here. Book one of the renovated rooms, as they are much nicer than the older rooms. They also have beautiful bathtubs. The restaurant staff was very helpful and Chef Tim went out of his way to make delicious vegan breakfasts for us and the veggie juice bar was amazing. The front desk and cleaning staff were great. Overall, out staycation package - with dining credits- was terrific value and we would definitely return
Such a great value for 2 day 1 night stayacation, just around 1.3K to have a deluxe bedroom and with all the lounge access, it means you can have afternoon tea and cocktail hour at lounge. It's a British style hotel, you can feel it when you enter to your room and lounge
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