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About
4.0
#145 of 606 hotels in Hong Kong
Location
Cleanliness
Service
Value
High-rise Hotel & Shopping Complex situated near Tin Shui Wai Park. Please be informed that the swimming pool area will be temporarily closed ON 12 Nov 2019 to 31 Mar 2020 inclusive.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Park View
Residential Neighbourhood
Languages Spoken
English, Chinese
Location
No.18 Tin Yan Road, Tin Shui Wai, New Territories, Hong Kong China
Name/address in local language
Harbour Plaza Resort City Hong Kong
790 reviews
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Staying in this hotel for more than 6 months. The experience in total is good but definitely shall be improved a lot. The room lighting's are not good, as there is no bright light available in any part of the room. You can read books only during the day light by keeping the window curtains open. Secondly, the internet connection is not stable. Frequent WiFi disconnection is facing sine beginning.
Recently they have revised their breakfast menu and many of the items just disappear from the menu.
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Date of stay: September 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
...despite the fact that this is probably somewhere between 3 and 4 stars on the normal hotel ratings. The main thing is that HK is a very expensive city and to be able to get a large, comfortable, clean room for under $600 a night over a weekend, even with tourism having dropped off a cliff, is amazing! Staff were very helpful and it’s easy to get to on the light rail or in a taxi from Tin Shui Wai MTR, which makes it a great base for exploring this corner of HK.
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Date of stay: July 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Had 4-night staycation here. I booked a deluxe room which is very spacious with dining sofa area. The room, and actually the hotel as a whole, looks aged and tired which is quite like the older style 4-star hotel in mainland China. But this is compensated by the great price and the very large space. Cleanliness is acceptable. Bed comfy. Well equipped. I particularly like the large swimming pool. There is gym too.
As requested, the staff gave me a room on higher floor (25/F) with very nice and stunning views overlooking the Tin Shui Wai public swimming pool, the hotel's swimming pool, sports ground, basketball court, rows of high rise buildings.
There's a Chinese restaurant for dim sum in morning. There's no other choice inside the hotel.
There are some shopping plazas (formerly known as Ginza) with some decent restaurants and a cinema.
Transport is good as there is bus terminal nearby and light rail station next to it.
There are many public leisure places nearby eg Tin Shui Wai park, sports ground, basketball court, swimming pool. It's residential neighbourhood and things are cheap. I took a 10-min cab to Lau Fau Shan nearby which is very famous for oysters and seafood.
Staff not that good or amiable.
Overall I have a nice staycation here.
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Date of stay: November 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I stayed there for 4 nights from 7 Feb to 11 Feb 2020. This hotel was 20 minutes bus trip to Shenzhen Bay Check Point for entry to Mainland China. There was a bus stop to Shenzhen Bay Check Point within 5 minutes walk from the hotel. The size of the room was bigger than the average hotel room size .The hotel provided pocket wifi which you can take out . But the overall cleaniness of the hotel is questionable. The first night when I checked in , I found that the bedsheets and the quilt cover were not tidy enough and when I slept on it ,I felt a strong smell of the left over perfume in the quilt cover, possible because the hotel staff did not change the quilt cover after the previous customers left. I ordered for replacement of everything on the bed the next morning. After changing the bedsheets and quilt cover , the smell of the left over perfume became less strong. I ordered for replacement of the bedsheets again before my last night. And it became the best night to me because all smell of the perfume were completely disappeared. When I came home and checked on critics about this hotel, I found that somebody else complained about the cleaniness of the bedsheets of this hotel like me. This is really disgusting because other persons felt the same as I did. This is really bad especially when Hong Kong is at the crisis of coronis disease these days and despite somebody has already pointed out on the web that there is something wrong about the cleaniness, the hotel management still did not bother to improve it.
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Date of stay: February 2020
Rooms
Location
Service
Room Tip:Unless you need to keep yourself close to the Chinese border, I will not suggest you to take this...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HPRC-EuniceChung, Executive Secretary at Harbour Plaza Resort City Hong Kong
Responded 16 Feb 2020
Thank you for staying at the Harbour Plaza Resort City. Your valuable comment is greatly appreciated. We will surely try our best to improve our service to meet our guest expectation. Looking forward to serving you in future! Should you have any other concern or require any further assistance, please feel free to contact our Guest Service Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Excellent service to Operator staff Calvin with easy communication and humble tune voice every time answering the guest needs and inquiry job well done. And to the FO staff very kind and welcoming faces to Brian you have a kind approach job well done and to Jason whom I only spoked in the phone thanks to you too. HSKP need some extra careful I was given a very very felty blanket lots of hair really bad smell seems just being pick up at the dirty basket from the pantry!! Can you imagine smelling it directly to your nose? I used room 2572 I don't mind telling information so it won't happen to your other guest.. Later was changed (blanket)
Second thing It's good to have offered more facilities to your hotel guest but just make sure someone can follow. As the pool needs intense cleaning because of the amount of moss especially in the stair area and dirt. But apart from that TWO things all is good staff are kind and bfast team are polite too thanks to the incharge Lady sorry didn't get your name.
Will still be back soon 🔜
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Date of stay: October 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Ms. Wu from the reservation department answered my inquiries in a thorough and courteous manner, and Kenny Wong from the reservation department assisted me in solving my reservation problems.
Check-in at the hotel was quick, but we had to wait until 1400 to get a room. It rained heavily that day and it was difficult to find shelter from the rain (it was around 12 noon). I hope the hotel will allow guests to check in earlier next time if appropriate.
The next day I changed into my swimsuit and when I left the room and was about to go to the swimming pool, the cleaning aunt on the same floor asked me not to go down (there had just been a thunderstorm warning) to prevent me from going in vain. Thanks to my cleaning aunt for the warm tips.
In terms of catering, the taste is not compromised. If the hotel can launch some interest classes or more recreational facilities for children next time, I will definitely support it and stay here again!
P.S. The game room is a bit old and needs to be renovated.
Booking confirmation number: CI4IXBA8
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Date of stay: August 2023
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I spent one night in Harbour Plaza Resort City here with my boyfriend and friends, this is our first time staying. Me and my friends booked same style of room, however, the front desk staff didn’t put us in the same level even we checked in next to each other, unfortunately. It was quite a lovely stay apart from there’s no wifi in the room, it’s 2021, wifi should be available all over the hotel? Moreover, I wanted to say thank you to Joyce Han, Assistant Reservations Supervisor. I sent email to the hotel after booking the room since I made a mistake on it and wanted to clarify the booking and she was the one to reply. She answered my question professionally and the service she provided was more than what I asked, she is caring and sincere, this is why I wanted to write a review.
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Date of stay: June 2021Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Great location for a base. Close to the MTR which means you can get around very easily - close to Yuen Long and connecting stations to get to Kowloon and Central. Hotel itself is clean and staff were friendly and helpful. Rooms were also spacious. Connected to a nice but small shopping mall and plenty of places to eat.
Also has a nice gym with plenty of equipment.
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Date of stay: November 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
A nice place to spend a few days in pandemic time. The room is spacious, clean with good room temperature! Toiletries are provided and the linen are clean. Breakfast buffet is limited probably due to the pandemic and very limited number of guests but nonetheless, it’s good! Special thanks to Evelyn for her accommodating hospitality and excellent service! If you’re looking for a place to stay away from the hassle and bustle of the city this is the place to be!
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Date of stay: November 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Coaster mats for cups only for lower levels? No free Wi-Fi. No charging sockets on the side where the sofa and beds are. Asked for extra bath towels, was told no, only 1 per bed/person, so we only had 2 bath towels, 1 each… would not let us borrow an umbrella, had to buy it
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Date of stay: August 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HPRC HPRC, Other at Harbour Plaza Resort City Hong Kong
Responded 21 Sept 2023
Thank you for staying at the Harbour Plaza Resort City. Your valuable comment is greatly appreciated. We will surely try our best to improve our service to meet our guest expectation. Looking forward to serving you in future! Should you have any other concern or require any further assistance, please feel free to contact our Guest Services Manager.
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Yes you can. If you book the hotel via the travel site - very often, it only covers the daily rate.
And all other spending will be added to the outstanding hotel bill upon check-out, and you do have the option to pay them with credit card or cash.
There are more places to choose from in the Hong Kong area.
PRICE RANGE
HK$505 - HK$847 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
香港嘉湖海逸酒店, 嘉湖海逸, 香港嘉湖海逸, harbour plaza resort city hong kong hotel hong kong
LOCATION
ChinaHong KongPing Shan / Tin Shui Wai / New Territories / Yuen Long
NUMBER OF ROOMS
1,102
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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