the regal riverside hotel is a classic premium hotel established in the 1980s when the shatin newtown is born with the hotel housing cakeshops, restaurants, cafes, coffee shops, swimming pools, spas pools, and so on, allowing customers to have a full comprehensive view of the shing mun river alongside my alma mater beaming the town with colours and lights thus producing a range of delights and twilights with the riverside buildings making the town the best quality residence in hong kong.
Truly enjoy the vibe of this hotel! They got pool and sauna that make your stay extra enjoyable. They staff is polite and friendly and quality service. Rooms are spacious and can see a stunning pool view. The general environment is comfortable with a very reasonable price around the location. Perfect place to go for a sweet holiday.
Regal Riverside was found me a very convenient hotel located at Shatin. Shatin is one of the highest populated density area in New Territories. However, the surrounding is found me very quiet, less people around but you can walk around in a short time to nearby shopping mall and other scenery place.
Recently we had to stay in this hotel due to the renovation of our home. First I will like to thank the friendly staffs for their hospitality. Though in the beginning there were few glitches, and the front desk staffs were fast to solve my problem. I hope all the hotels in Hong Kong can have the same hospitality as Regal Riverside Hotel!!!!! Thank you guys we had a great experience here!!!!
Im rating a 4 out of 5 out of consideration for your staffs, not because I am satisfy with my stay. Would give 0 originally. Checked in on October 1st. Queue stretched as far as the eye can see all the way to the end of the lobby. There is only ONE staff member to do both check in and check out at same time. I was waiting in line observing the staff from distance. His speed is actually fast but there's too many people and only one person can't keep up with everything. After a while another one came out to help. Harold was the one who help me check in and it took him less than a minute to finish everything. In fact, he was so fast I'm not done filling up the documents for check in and he already had my room key in his hand and my ID was placed in front of me without me realizing it. By the way I was furious but after seeing how efficient he is and he was smiling my anger disappeared. Same with the other staff member named Jackie. I even heard him laughing while talking to the guest in front of him. Even under heavy workload both of them remain cheerful and was smiling all the time so I could not be angry at them because its not their fault that we had to wait long in line to begin with. Room was okay, it has been upgraded so no complaints there. Just not as clean as I thought. From what I observed, the frontline staffs are by no means incompetent. In fact, I commend them for maintaining standards. The management in question however, is. Don't say that business is bad so you need to save money by firing staff members then overworking the remaining. I wouldn't be surprise if one day a staff member would quit in the middle of his shift because they had enough. Firing staffs to make up for lost business is one thing, but firing too much to the point that you're understaffed is another. The people who pay the price are both your guests and your employees. Because of this I'm never coming back again. Really bad management.…