This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travellers and are ranked in the top 1% of properties worldwide.
Island Shangri-La, Hong Kong is an elegant urban sanctuary located in the heart of the city. With 544 spacious rooms and suites, it offers breathtaking views of the Peak and Victoria Harbour. The hotel features the Ultimate Family Retreat, an entire floor dedicated to luxurious themed rooms and suites designed for families. Guests can indulge in a variety of culinary experiences at eight award-winning restaurants and bars, including Michelin-starred Restaurant Petrus and Summer Palace, along with the new Ming Pavilion offering contemporary Hokkien cuisine. The hotel also boasts YUN WELLNESS, An Urban Oasis, featuring a spa, outdoor swimming pool, and a modern gym.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
This summary was created by AI, based on recent reviews.
Powered by AI
Island Shangri-la, Hong Kong, stands out for its luxurious atmosphere and family-friendly design, earning accolades from guests. The service is generally recognized as attentive and considerate of families and special needs, though a few guests have encountered less personalized interactions.
While opinions on value vary, with some critiques of outdated elements, the prime location near Hong Kong Park and the MTR is widely appreciated. Cleanliness and state-of-the-art amenities connected to a shopping mall receive consistent praise, and the hotel's thematic, spacious rooms are popular, despite occasional feedback on upkeep.
Location
Convenient
Atmosphere
Stylish
Rooms
Modern
Value
Reasonable
Cleanliness
Meticulous
Service
Attentive
Amenities
Comprehensive
Was this helpful?
Tripadvisor is not responsible for this summary or the opinions in it. For more information, please read the traveller reviews and learn more about how the site works.
We stayed in the deluxe harbour view room, during the pandemic they prepared disinfectant spray and gel in the room. Breakfast at Patru was amazing, both food and service were exceptional, some of the staffs in Horizon club were helping out in Petru during service hours, particularly Haily, Joyce, and Hayden were very attentive. They had good selection of alcohol in Horizon Club, one small improvement during happy hour would be to serve regular size food (instead of tiny canapé) and self-serve drinks. Thank you again!
Read more
Date of stay: June 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from islkatherinewong, Secretary at Island Shangri-la, Hong Kong
Responded 14 Jun 2020
Dear Guest, thank you very much for staying with us. It is disappointing to hear that the food and beverage served during cocktail hour in our Horizon Lounge did not live up to your expectations on this occasion. Your feedback has been addressed with our Chef team for their review. However, I am grateful to hear that your stay experience was an enjoyable one. It is more than happy to have impressed you with our heart-warming hospitality. We look forward to welcoming you back in the near future. Best regards, Ulf Bremer, General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Me and my family had an amazing staycation at the perfectly located, grand Island Shangri-La.
Our rooms with beautiful views overlooking the mid-levels and the Peak were ready when we arrive early in the afternoon and there were fresh fruits, a box of chocolates, chamomile tea awaiting for us. There were also special sanitizing products and wipes for us to use so that you can be extra safe.
The big Chinese painting in the atrium of the lift lobby was breathtaking. Hotel has a gorgeous swimming pool with the Bank of China in the background and a fully equipped gym room for you to spend a nice afternoon. There are also several F&B outlets that serve different cuisines including Chinese, Japanese and international food.
Our late check-out was extended to 4pm which was a great touch. Special shout out to Hayden who has been very professional and courteous throughout our stay and went above and beyond with his service. We would definitely recommend the hotel to our other friends.
Read more
Date of stay: June 2020
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from islkatherinewong, Secretary at Island Shangri-la, Hong Kong
Responded 23 Jun 2020
Dear Guest, thank you for staying at the Island Shangri-La, Hong Kong and leave us a fantastic review. I am very glad to hear that you are impressed with the view from your guestroom and the Shangri-La hospitality. We hope to be able to welcome you in the near future. Yours, Ulf Bremer, General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
To celebrate birthday and anniversary, we have chosen Island Shangri-La with the Island Staycation package coming with breakfast and HKD1000 food and beverage credit. Overall experience was out of expectation. From arrival to departure, we can feel the passion and warm welcome from the hotel.
The newly renovated Horizon Harbour View Room is spacious and cozy. One of my favourite part was the water dispenser above the pantry which is very convenient and environmentally friendly. Also, the mattress was really comfortable and I rarely had a good sleep.
The Horizon Club was a good place to chill and relax with a drink during evening cocktail section. Besides, dinner at Lobster Bar was also good but the live band was suspended due to current situation was a little regret.
I would like to especially thank Irene from Guest Relations Team. She has arranged decorations and amenities regarding my occasion. Not only rooming on arrival, she even sent a handwritten card with our photos on it after my dinner which was very surprised and thoughtful! Thank you again:)
I believe this is one of the most memorable stays for me so far in Hong Kong and really appreciated for all of your hard work!
Least but not least, special thanks to Irene, Nicole, Hailey, Daniela and Cindy from Guest Relations, Rachael, Eddie, Cathy, Pinky, Alex from Front Desk, Varenna from Horizon Club.
Read more
Date of stay: May 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Island Shangri-La Hong Kong, Other at Island Shangri-la, Hong Kong
Responded 10 Jun 2021
Dear hycj, Thank you very much for your warm review of your recent staycation at our hotel. We are so thrilled to read that you enjoyed the overall stay experience and are delighted with our heartfelt hospitality and newly modernized guestroom. We will be sure to keep up the good work and would love to welcome you back next time for another most wonderful experience. Yours, Conor Hadlington, Resident Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The Island Shangri-la is generally way out of my budget, but I decided to treat myself to a two-night staycation in July 2020 with their fantastic offer, which included a generous dining credit. Totally worth it! I had a truly relaxing and refreshing time, great sleep, wonderful room and view, lovely swimming pool (though actually rather crowded at the weekend, which I wasn’t expecting), wonderful massage in the spa, and absolutely sublime food at both the Lobster Bar & Grill and at Nadaman. The only point of contention was that the free water they provided came in plastic bottles. The waste must be enormous! Why not provide refillable glass bottles or have water fountains around the hotel so I could use my own stainless steel water bottle. I would particularly like to thank the Guest Relations team, who went out of their way to make my stay so special. Thanks to Nicole, Juna and Cindy for being so kind, helpful and friendly, while still being totally professional and efficient. I look forward to more special offers so that I can return again one day.
Read more
Review collected in partnership with this hotel
Date of stay: July 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from , Owner at Island Shangri-la, Hong Kong
Responded 28 Jul 2020
Dear Guest, thank you for taking the time to share your comments and compliments with us. I am delighted to know that you are impressed with our services and facilities during your stay. Moreover, we appreciate your concern towards the respect of the environment, please be informed that we are currently working with our suppliers to eliminate single use plastic in different amenity packaging to support environmental initiatives. We hope to have the opportunity to welcome you back in the near future. Yours, Ulf Bremer, General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My luxury journey started with Reservations Team...
Although the updated Michelin menu, was not ready, both Ryan & Karen were very helpful and answered all my questions. Especially, Karen who is very attentive and suggested me to hold "Staycation Offer" tentatively, also offered me some special arrangement once she realised that this stay was for my birthday. Moveover, they followed up well with F&B team who sent me the menu once available. After reviewing the menu, I called the Reservations team the next morning again as I decided to change my package to "Michelin Starred Stay" which only costs $2,900+, includes full club access & in-room set dinner. However, I didn't understand why Summer told me that she couldn't change my booking at all, and she even suggested me to change it by myself on the website. I didn't lose the confidence to the team, so I called them up few hours later. Fortunately, Christopher picked up my call this time, and he updated my booking right away, then sent me the payment link for prepayment in just a minute, so efficient.
A day prior to our arrival, we received an email from Private Dining team to reconfirm our menu, also our preferred time slot for dinner delivery, and we could feel everything was already on the track.
On the arrival day, I approached the reception a bit earlier than the normal check-in time, and luckily the room was ready. A very warm welcome by Rain who escorted me to the room, which I truly appreciated the special decoration by the team, they also sent me a chocolate birthday cake afterwards.
Though the room was a bit old furnished, it was very spacious with panoramic Victoria Harbour view, L'Occitane amenities and USB cable with 3 different types of head ready. Besides, there are many choices for semi-buffet breakfast at Restaurant Petrus as well.
This is my most favorite, memorable and enjoyable staycation at all. Heartiest thanks again to everyone's great efforts & assistance for my stay, and they are absolutely the gems of the hotel.
Last but not least, I'd suggest the hotel to install the key card sensor in all guest lifts for guest’s safetyreason, even though CCTV cam are ready in lifts.
Read more
Date of stay: October 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Island Shangri La, Other at Island Shangri-la, Hong Kong
Responded 3 Nov 2020
Dear ivyursula, I am really thrilled to read your review, and that you had such a great birthday staycation with us. Thank you for highlighting the booking process, and I am pleased that for the most part the team communicated well and followed up efficiently. Overall I am very pleased that the team took such good care of you, and I certainly hope we can welcome you back again soon! Kind Regards, Conor Hadlington, Resident Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Island Shangri-La has just finished renovating some of the rooms on 52/F and they are just extraordinary and there are so many details that are impressive to me. They have highest standard of service.
They have definitely put a lot effort in designing the room in modern ways while matching the overall style of the hotel. Room is spacious and they combine the closet and luggage rack together, so smart and convenient you know? You just unpack your luggage and hang your clothes at the same place. The colors of decor and furniture are warm and comfortable to me.
They have added a long laying bed/sofa or whatever it calls besides the bed which is INSANE! So comfortable!!!!!! It just gives you plenty of spaces to relax.
There is airplay function in the television which is perfect for watching loads of movies during staycations.
This room is simply too nice and I think everyone should go and experience their new room and service at the horizon club.
Read more
Date of stay: November 2020
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Conor Hadington, Other at Island Shangri-la, Hong Kong
Responded 24 Nov 2020
Dear isaactsesyd, thank you very much for having chosen the Island Shangri-La, Hong Kong. We are thrilled to read your fabulous review concerning our newly furnished guestroom. It is more than happy to have also impressed you with our heart-warming hospitality. We look forward to welcoming you back in the near future. Yours, Conor Hadlington, Resident Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We checked in for one night on the 24th of October to celebrate my two boys’ birthday. Before arrival, Nicole, the Relations Manager called to make sure all the arrangements were being taken care of. She is extremely patient and helpful. She offered to help decorate the room with balloons and banners and made reservations for birthday cake, our dinner and pool access. As soon as we arrived, we were greeted by a very friendly male staff member who offered us drinks and led us to the reception where Irene received us and led us to our room. The room is spacious and clean, with simple yet heartwarming birthday decorations. Irene even helped us to take a picture and had it printed out on a birthday card!!! The whole experience is just wonderful and the staff are extremely friendly and sincere. We went to the pool the next morning. The view is just stunning. Again we were welcomed by very friendly staff, Joe and his team. During this COVID-19 situation, the hotel has been doing a very good job in allowing their guests relax while at the same time not losing guard in maintaining hygiene. The whole experience is truly pleasant and makes us feel welcomed. We will definitely visit again!!!
Read more
Date of stay: October 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Island Shangri La, Other at Island Shangri-la, Hong Kong
Responded 30 Oct 2020
Dear KwongLuk, Thank you very much for your great review of our hotel, and in particular for highlighting Nicole! She really does try so hard to take care of our guests, and I know she will be really pleased to receive this recognition for her efforts. Overall I am thrilled that you had a memorable birthday celebration and I hope we can welcome you back again soon! Kind Regards, Conor Hadlington, Resident Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Heard from my friend that this hotel has undergone some major renovations to their guest rooms, therefore I eventually have a chance to stay in their horizon harbour view room. The room is with decent size overlooking the Victoria harbour. Upon stepping in the room you can feel to only the luxury of it but also the homey ambience! The room itself sized 44sqm and a long sofa bench tucked next to the windows. You won’t feel packed even there are numbers of furnitures inside the room. As the room is fully renovated including the bathroom which is now separated from the toilet. There is a cubicle with separated shower area and a deep soaking tub. I personally love the mosaic design in the bathtub area very much. Besides, the mini bar area is quite remarkable, it’s so stylish!. The new room has a drinking water machine which I appreciate they are trying to avoid the usage of plastic bottles. There is a trolley in mixologist concept which can be only found in certain ultra-luxury hotels. For me, having visited so many hotels’ rooms and suites in Hong Kong and overseas, I would say this room is one of my favourite so far! Apart from hardware, I appreciate the services from the team as well. Especially the horizon club staff, they are so attentive and addressing what you need during your stay or even future stays! We enjoyed the breakfast and evening cocktail service so much! Thank you the club team including Hayden, Felix, Varenna, Hailey, Ronsa, Joyce, Benny, Leona and Jane who took care of us during our stay!
Read more
Date of stay: February 2021
Rooms
Location
Service
Room Tip:Pay for an upgrade with horizon club access, you won’t regret.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Island Shangri-La Hotel Hong Kong, Other at Island Shangri-la, Hong Kong
Responded 7 Mar 2021
Dear 437gpc, Thank you for your great review of your recent staycation at our hotel. We are so happy to have impressed you with our newly modernized Horizon Club Room and our heart-warming hospitality. Your kind remarks can definitely encourage us to create even more memorable and delightful experiences for our esteemed guests as you are. We can't wait to welcome you back next time for another more wonderful staycation. Kind regards, Conor Hadlington, Resident Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
It's our first time stay in Island Shangri-La Hong Kong to celebrate my birthday. It made my boy friend and I had an unforgettable sweet memory during my stay. All staffs no matter from which department and teams are cheerful, helpful, considerable, friendly, caring.
A light birthday decoration in my room with very nice window view, hotel amenities, surprise birthday gift such as red wine and birthday cake, Chinese birthday bun also arranged on my breakfast next morning. Hotel front desk staff Mr. "sweet" and Ms "sweet" (too bad I forgot their name), they are very helpful, cheerful and polite during our check-in.
Another very sweet surprise was the pot of Chinese hot tea. It served with my surprised birthday cake.... so cool! The cake are very delicious and not too sweet and not too heavy even it's a cake. Healthy hot Chinese tea with healthy ingredient chestnut cake, real chestnut cream... YUMMY and HEALTHY !
Toiletries item are selected scent brand. Bedding are very comfortable, high quality pillow and quilt, accessible traffic and nice sight seeing location such as Hong Kong Park and Hong Kong Zoological and Botanical Gardens are 5 mins away from hotel. An ideal hotel for foreigners who want experience a leisure days during stay in busy Hong Kong.
Staffs in Horizon Club Lounge made us impressed. I remember they came with a pair of surprised Chinese Birthday Bun for greeting my birthday. Help us take memorable picture. Nice sea view during our window seat. Very high quality of foods and minor but sweet arrangement are also impressive. Ms Ronsa and other staffs (apologize my bad memory of all their names) very cheerful and helpful.
Ms Rain (Gust Relation team) and other workmates Nicole, Juna, Hailey, Irene, Nana and Daniela, haha I remeber your names this time, also provided very helpful and professional service with very smiley face. Keep up your attitude, we as a customer very appreciate your professional service to make people feeling happy and positive.
Last but not least, during this critical period all over global, I wish everyone stay healthy and fight for Convid-19, keep fighting !!
Sincerely, Amanda Cheung (Hong Kong)
Read more
Date of stay: August 2020
Value
Rooms
Service
Room Tip:traffic accessibility, leisure and business area two in one, high end hotel, good quality of...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The receptionist Eric was friendly and helpful. He arranged a nice room and helped us made reservation for our lunch. Another staff, Joyce from Horizon Club, was also nice and friendly, she picked us up to the club and introduced the hotel and club for us while waiting for our lunch at Nadaman.
The Teppanyaki lunch was delicious and entertaining. I would like to go there again later. Advance booking is needed as Teppanyaki session offered limited seats.
The new innovated room is stylish and beautiful. Every facility is clean and new. The room is well prepared and filled with different kinds of amenities. Thank reservation team, reception, housekeeping guest relations team for providing such an extraordinary room for us.
The toilet and bathroom are stylish and high tech, which are also user friendly. All the toiletries are fine and high quality, I was impressed by their tooth brush, mouthwash and bath salt.
The Horizon club providing afternoon tea and evening cocktail, there were a lot of guest and fully occupied. The taste and variety of food provided were ok. The atmosphere of roof garden is good. The refilling speed of food was fast. All staff were busy to serve and they all did well.
After the evening cocktail, turndown service was finished. The housekeeping team was always doing best and having high efficiency.
The breakfast menu in club didn’t offer much choice, the food are in high quality and delicious. The semi buffet breakfast was up to standard.
The Swimming pool is spacious and well managed. The water temperature is well kept and not too cold. I was informed that the lounge chair required advance booking, but it’s ok for me, because i’m not really need it. The changing room is clean and well equipped. I would like to visit again after opening of sauna room.
In conclusion , we had a great memory for this stay. All the staff, food and facilities are in top quality. We definitely would stay in Island Shangri-la again in the future of having any promotion or changes. We may also like to stay in other types of room.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Island Shangri-La Hotel Hong Kong, Other at Island Shangri-la, Hong Kong
Responded 26 Apr 2021
Dear hkfredhkfred, Thank you very much for your brilliant review of your recent staycation with us at the Island Shangri-La, Hong Kong. We are so thrilled to know that you are impressed with our heart-warming hospitality and the overall stay experience. Your praise is very encouraging for us and can certainly motivate us further in pursuit towards service excellence. I will commend all concerned team members for their tireless efforts. We appreciate your feedback concerning the offerings in breakfast menu and will review to make improvements. Needless to reiterate how much we value your continuous support, we are counting down for your next visit for another wonderful experience with us. Yours, Conor Hadlington, Resident Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
It depends, it can be an international style buffet at Cafe Too or À la cart plus semi buffet at Petrus, you can call the hotel ask for the breakfast arrangement couple of days before you check in.
Personally I prefer the breakfast at Petrus, and it located on the 56/F and you can enjoy the panoramic view of Victoria Harbour while you having your breakfast.
Hope it helps, Enjoy.
Following the reopening of the pool on 1st April with the maximum 30% of the capacity of using swimming pool .
The opening hour is from 08:00-21:00hrs and each room can book one pool slot in advance on Friday, Saturday , Sunday and PH .
There are 5 times slots session:
08:00-10:00
10:30-12:30
13:00-15:00
15:30-17:30
18:00-21:00
You can bring a guest to the club where they serve bite-sized confectionery or savoury appetizer all day.
We kind of use their lounge as business meeting place day long and notify their club staff ahead how my schedule will be. I told their manager in charge to put guest's orders under my tab. And I also brought my friend at the end of day to have a tea.
At the end, I was surprised to see my room bill listed only a few additional charges.
They basically charge a few orders of tea/ coffees, and for my friend, set price for afternoon tea at $400 HKD.
For myself, I nibbled the whole day and ordered at least 4-5 fresh brewed tea/ coffee, all inclusive.
There are more places to choose from in the Hong Kong area.
PRICE RANGE
HK$2,464 - HK$3,096 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
island shangri la hotel, hotel island shangri la, shangri la hotel hong kong
LOCATION
ChinaHong KongHong Kong Island / Tai Fat Hau
NUMBER OF ROOMS
544
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
