Prince Hotel (Marco Polo Hotels)
No.23 Canton Road, Kowloon, Hong Kong China
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About
#71 of 795 hotels in Hong Kong
Location
Cleanliness
Service
Value
Thank you for visiting our hotel and for your continued support. While the Prince Hotel is preparing to reopen, guests can continue to enjoy our hospitality at Marco Polo Hongkong Hotel or Gateway Hotel. We look forward to welcoming you back.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Airport transportation
Business Centre with Internet Access
Conference facilities
Baggage storage
Wifi
Restaurant
Breakfast buffet
Breakfast in the room
Shuttle bus service
Car hire
Banquet room
Meeting rooms
Concierge
Currency exchange
Gift shop
Newspaper
Non-smoking hotel
Shops
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Air conditioning
Housekeeping
Room service
Safe
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Harbour View
Centrally Located
Languages Spoken
English, Chinese, Japanese
Location
100Great for walkers
Grade: 100 out of 100
392Restaurantswithin 0.5 km
40Attractionswithin 0.5 km
Contact
No.23 Canton Road, Kowloon, Hong Kong China
Name/address in local language
Getting there
Tsim Sha TsuiMass Transit Railway (MTR)6 min
AustinMass Transit Railway (MTR)7 min
Car HireSee all Hong Kong car hire
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See all nearby attractions1564Reviews19Q+A100Room tips
Reviews
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+1
I stayed at the Marco Polo Hong Kong, Gateway and Prince Hotels in Hong Kong many times during the 2000s and always had good experiences on my stays. In September 2022, I again stayed at the Prince Hotel for 3 nights and found that Prince Hotel continues to be a top-quality hotel that I would repeat staying and recommend. The location of these 3 hotels, right in the Harbor City Mall, a short ferry ride to Central and close to other shops and restaurants, and a short walk to the MTR are all pluses. I booked a Continental Deluxe King room. It has been my impression that the size of the rooms in these 3 Marco Polo hotels are generally larger than the newer hotels in Hong Kong. To my delight this room has a partial harbor view and was on a higher floor. The room appears to have been recently renovated and things are still fresh and clean. The bed was just the right firmness for me, the table was good for working and eating, the chairs were comfortable, the tv has HDMI cable attached, and the couch was also comfortable. It was a very pleasant quarantine experience for one person. I would recommend anyone to consider Price Hotel for their stay in Hong Kong.…
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Date of stay: September 2022Trip type: Travelled solo
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Dalip Singh, General Manager at Prince Hotel (Marco Polo Hotels)
Responded 29 Nov 2022
Dear Compass644801, Greetings from the Prince Hotel. Thank you for taking the time to share your experience with us during your recent stay. Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter. We are delighted that we had the opportunity to be at your service and we look forward to welcoming you back at the Prince Hotel. With warm regards from the world’s most dramatic waterfront, Dalip Singh Area General Manager Marco Polo Hotels – Hong Kong
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I stayed at Prince Hotel for my 3 days quarantine. The team from check in to check out was excellent. Well knowledge, very helpful and caring with the questions I had. The room was newly renovated and spacious. Daily 3 meals was delivered on time, good variety and tasted excellent. Special shout out to Joe, Tom & Pinky. Thank you for your hospitality. Also great to have Harbour City Shops just downstairs! Hopeful to stay here again but not as quarantine guest so I can try out the restaurants in the hotel too!
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Date of stay: September 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Dalip Singh, General Manager at Prince Hotel (Marco Polo Hotels)
Responded 26 Sep 2022
Dear Xktraveller, Greetings from the Prince Hotel. Thank you for taking the time to share your experience with us during your recent stay. Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter. We are delighted to receive your kind words about your service experience with our associates. We will be more than happy to share your comments with Joe, Tom and Pinky, as we are sure they will be most appreciative of your compliments. We are delighted that we had the opportunity to be at your service and we look forward to welcoming you back at the Prince Hotel. With warm regards from the world’s most dramatic waterfront, Dalip Singh Area General Manager Marco Polo Hotels – Hong Kong
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Our quarantine has been such an easy and breezy stay. Thank you to the team at Prince Hotel during the late night arrival on Saturday who assisted my check in and explained all the details requirements during Q stay professionally. My luggages were whisked away immediately by the staff to our room without delay. The harbour view room is very clean, spacious and well appointed. The deco and furniture made the whole ambience warmth and relaxing. The meals we received were so delicious and yummy. Kudos to the culinary team. We are also spoiled by selection of Nespresso Coffee and Tea Selection. Requests are promptly attended by Prince Hotel team via Whatapps and items were delivered in timely manner. Thank you Dalip and the team for making the stay enjoyable and fulfilling. Very much appreciated.…
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Date of stay: September 2022Trip type: Travelled as a couple
Room Tip: Choose this hotel for any future stay and get the club floor and harbour view room
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Dalip Singh, General Manager at Prince Hotel (Marco Polo Hotels)
Responded 20 Sep 2022
Dear danieldK7801BU, Greetings from the Prince Hotel. Thank you for taking the time to share your experience with us during your recent stay. Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter. We are delighted to receive your kind words about your service experience with our associates. We will be more than happy to share your comments with them as we are sure they will be most appreciative of your compliments. We are delighted that we had the opportunity to be at your service and we look forward to welcoming you back at the Prince Hotel. With warm regards from the world’s most dramatic waterfront, Dalip Singh Area General Manager Marco Polo Hotels – Hong Kong
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My husband stayed in the Prince Hotel for his quarantine in Hong Kong. The location of the hotel is great. The staffs are brilliant. They have accommodated his needs in particular to his preference to western menus. On the first day, he has received Chinese breakfast, lunch and dinner. He ended up ordering Food Panda. Since the Prince Hotel is located in TST, it was so convenient and quick for him to get his favourite burgers. The next day, he expressed his preference to the Chief of Concierge. They immediately addressed his needs for western foods. They even bid farewell to him with nice can of beer on the last day. We really appreciate the hospitality of the hotel staffs. Although hotel quarantine is not something that we look forward, this hotel made the experience very pleasant. Thank you so much.…
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Date of stay: September 2022Trip type: Travelled on business
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Dalip Singh, General Manager at Prince Hotel (Marco Polo Hotels)
Responded 18 Sep 2022
Dear R2331PVvivianl, Greetings from the Prince Hotel. Thank you for taking the time to share your experience with us during your recent stay. Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter. We are delighted to receive your kind words about your service experience with our associates. We will be more than happy to share your comments with them as we are sure they will be most appreciative of your compliments. We are delighted that we had the opportunity to be at your service and we look forward to welcoming you back at the Prince Hotel. With warm regards from the world’s most dramatic waterfront, Dalip Singh Area General Manager Marco Polo Hotels – Hong Kong
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Staff have been very helpful and made the 3 day quarantine as bearable as possible. The concierge and front desk people have been very kind in arranging some outside purchases and also advice with the quarantine bureaucracy. Location is excellent for future stays.
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Date of stay: September 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Dalip Singh, General Manager at Prince Hotel (Marco Polo Hotels)
Responded 1 Sep 2022
Dear Voyage44537698498, Greetings from the Prince Hotel. Thank you for taking the time to share your experience with us during your recent stay. Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter. We are delighted to receive your kind words about your service experience with our Front Desk associates. We will be more than happy to share your comments with them as we are sure they will be most appreciative of your compliments. We are delighted that we had the opportunity to be at your service and we look forward to welcoming you back at the Prince Hotel. With warm regards from the world’s most dramatic waterfront, Dalip Singh Area General Manager Marco Polo Hotels – Hong Kong
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nobody likes an enforced quarantine. So I tried to stay positive and make the most of it. After all, it can be a good way to beat your jet-lag and recharge your batteries after an exhausting holiday and a long haul flight. My stay at Prince Hotel certainly helped me to do just that. After a 12 hour flight, I arrived tired and badly jet-lagged at the hotel. Thankfully, the check-in was swift and well-organised. Ken, the supervisor, patiently explained the multiple quarantine procedures and walked me through all the paperwork. He was both friendly and efficient and went the extra mile to help me download some paperwork; which I should have done at the airport. Later, I realised that I had forgotten some important items in France. A WhatsApp message to Lok, the concierge and a few moments later, I found the cable and the adaptor in front of my door with a kind personal note. I certainly did appreciate the clean and spacious room with a great view of the Harbour. But to me, the human touch, the smiles and the friendliness always make the difference. It's even more precious when there are so few human interactions during a quarantine stay. Prince Hotel with their friendly and competent staff made my short stay a truly enjoyable one.…
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Date of stay: August 2022
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Dalip Singh, General Manager at Prince Hotel (Marco Polo Hotels)
Responded 28 Aug 2022
Dear Z9275SXfredp, Greetings from the Prince Hotel. Thank you for taking the time to share your experience with us during your recent stay. Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter. We are delighted to receive your kind words about your service experience with our associates. We will be more than happy to share your comments with Ken and Lok as we are sure they will be most appreciative of your compliments. We are delighted that we had the opportunity to be at your service and we look forward to welcoming you back at the Prince Hotel. With warm regards from the world’s most dramatic waterfront, Dalip Singh Area General Manager Marco Polo Hotels – Hong Kong
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My review is to commensurate your decision of staying at Prince Hotel. I've had the unfortunate experience of having to quarantine 3 times coming to Hong Kong over the past 1 and a half years and Prince Hotel far exceeded expectations. During my quarantine stay, the space was used perfectly. I had room to exercise, stretch, and compartmentalize work and play. Food-wise, the team did their best to balance healthy, continental food with flavor which I very much enjoyed. Portion was large and satiating though I personally doused mine with hot sauce to acquiesce my South Asian palate. The only two downsides were that there was no bathtub for one; which I'm sure after being shepherded around at the HK airport, one would very much enjoy. Two, the internet was exceedingly poor for the first two days as I was staying in the period they had recently refurbished as a quarantine hotel. This has since been fixed and I could stream at 1080p 60fps, play video games, and open 10~ tabs at once after the initial experience. A special shout-out to Lok Lung and the whole concierge team for being receptive to requests, swiftly pass over deliveries, and especially during check out.…
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Date of stay: August 2022
Value
Cleanliness
Service
Room Tip: Farther from the elevator, with a view of the seaside/harbor city mall for people watching.
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Dalip Singh, General Manager at Prince Hotel (Marco Polo Hotels)
Responded 16 Aug 2022
Dear VikAyyer, Greetings from the Prince Hotel. Thank you for taking the time to share your experience with us during your recent stay. We sincerely apologize for the inconvenience you encountered with the wifi internet connection in your room. Rest assured that we will look into addressing this accordingly. Despite of the above, we are delighted to receive your kind words about your service experience with our Concierge team, particularly with Lok Lung. We will be more than happy to share your comments with them as we are sure they will be most appreciative of your compliments. We are delighted that we had the opportunity to be at your service and we look forward to welcoming you back at the Prince Hotel. With warm regards from the world’s most dramatic waterfront, Dalip Singh Area General Manager Marco Polo Hotels – Hong Kong
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A strange review as we stayed here for compulsory quarantine. I must say that they made our stay easy. The team were helpful, levels of English excellent and they were very kind and accommodating to our needs. I wish I could say the same about the rude miserable lady that came to do our PCR, but that is an awful govt job and not to do with the hotel! The kids were well catered for, the rooms are spacious with a modern fit out. Would recommend and one day would love to sample the facilities and not be locked in the room!
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Dalip Singh, General Manager at Prince Hotel (Marco Polo Hotels)
Responded 10 Aug 2022
Dear Will-and-Bec, Greetings from the Prince Hotel. Thank you for taking the time to share your experience with us during your recent stay. Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter. We are delighted to receive your kind words about your service experience with our associates. We will be more than happy to share your comments with them as we are sure they will be most appreciative of your compliments. We are delighted that we had the opportunity to be at your service and we look forward to welcoming you back at the Prince Hotel. With warm regards from the world’s most dramatic waterfront, Dalip Singh Area General Manager Marco Polo Hotels – Hong Kong
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Our family wants to sincerely thank the staff at Prince Hotel for allowing us to have a wonderful quarantine stay. Thank you for supplying the suite for us and our young children and for delivering extra supplies as we needed them. The hotel was beautiful and clean and we loved staying there so much. A special thank you to Joe who helped us transport our luggage this morning and was so cheerful and kind. We hope future guests will enjoy Prince Hotel as much as we did. Thank you again! PROS: newly remodeled and clean, comfortable beds, spacious rooms (our family was upgraded free of charge to the suite and it was bigger than our HK flat), prompt delivery, prompt response on whatsapp chat, ample storage to hideaway luggage, nespresso machine with 6 free pods (you can bring your own additional or purchase more for a fee), great location for outside food delivery. CONS: although the food was WAY better than our last quarantine hotel and Prince DID give lots of veggies, it was still quarantine food and they only had a Chinese food menu. So for westerners, you may want to supplement meals with food delivery. And bring soy sauce...lots of steamed rice with no sauces.…
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Dalip Singh, General Manager at Prince Hotel (Marco Polo Hotels)
Responded 2 Aug 2022
Dear sssssydney, Greetings from the Prince Hotel. Thank you for taking the time to share your experience with us during your recent stay. Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter. We are delighted to receive your kind words about your service experience with Joe, our Concierge Officer. We will be more than happy to share your comments with him as we are sure he will be most appreciative of your compliments. We are delighted that we had the opportunity to be at your service and we look forward to welcoming you back at the Prince Hotel. With warm regards from the world’s most dramatic waterfront, Dalip Singh Area General Manager Marco Polo Hotels – Hong Kong
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I agreed with the previous two reviewers. DO NOT CHOOSE THIS HOTEL. You will regret it and be disappointed. Their customer service was even worse than a 3-star hotel. Location wise might be good if your meetings were around TST, but given HK is small and easy to access by taxi and MTR, there are so many choices in the city with same star but much much better services and care. If there was a choice to put zero star, I would.
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Date of stay: July 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Dalip Singh, General Manager at Prince Hotel (Marco Polo Hotels)
Responded 31 Jul 2022
Dear Berry P, Greetings from the Prince Hotel. Thank you for taking the time to share your experience with us during your recent stay. We sincerely apologize if your service experience fell short of your expectations during your recent visit. Please rest assured that we always strive for improved guest satisfaction and maintain the highest service standard at all times. Once again, please accept our apologies for the shortcomings. We hope we can continue to have your support and we look forward to serving you better in the future. With warm regards from the world’s most dramatic waterfront, Dalip Singh Area General Manager Marco Polo Hotels - Hong Kong
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
ALSO KNOWN AS
prince hong kong hotel hong kong, prince hotel hong kong, hong kong prince hotel
LOCATION
ChinaHong KongKowloon / Yau Tsim Mong District / Tsim Sha Tsui
NUMBER OF ROOMS
394
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Claim Your ListingPRINCE HOTEL (MARCO POLO HOTELS) - Prices & Reviews (Hong Kong, China)
Frequently Asked Questions about Prince Hotel (Marco Polo Hotels)
Which popular attractions are close to Prince Hotel (Marco Polo Hotels)?
Nearby attractions include Rashmi Custom Tailors (Hong Kong Tailors) (0.4 km), Bobby's Fashions Hong Kong Bespoke Tailors (0.5 km), and Sandbox VR (0.5 km).
What are some of the property amenities at Prince Hotel (Marco Polo Hotels)?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Prince Hotel (Marco Polo Hotels)?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Prince Hotel (Marco Polo Hotels)?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Prince Hotel (Marco Polo Hotels)?
Yes, parking is available to guests.
What are some restaurants close to Prince Hotel (Marco Polo Hotels)?
Conveniently located restaurants include Cambo, The Point (Tsim Sha Tsui), and Siam Noodles.
Are there opportunities to exercise at Prince Hotel (Marco Polo Hotels)?
Yes, guests have access to a fitness centre during their stay.
Does Prince Hotel (Marco Polo Hotels) have an airport shuttle?
Yes, Prince Hotel (Marco Polo Hotels) offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Prince Hotel (Marco Polo Hotels) have airport transportation?
Yes, Prince Hotel (Marco Polo Hotels) offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Prince Hotel (Marco Polo Hotels)?
Yes, dry cleaning and laundry service are offered to guests.
Does Prince Hotel (Marco Polo Hotels) offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.