I stayed at the Marco Polo Hong Kong, Gateway and Prince Hotels in Hong Kong many times during the 2000s and always had good experiences on my stays. In September 2022, I again stayed at the Prince Hotel for 3 nights and found that Prince Hotel continues to be a top-quality hotel that I would repeat staying and recommend. The location of these 3 hotels, right in the Harbor City Mall, a short ferry ride to Central and close to other shops and restaurants, and a short walk to the MTR are all pluses. I booked a Continental Deluxe King room. It has been my impression that the size of the rooms in these 3 Marco Polo hotels are generally larger than the newer hotels in Hong Kong. To my delight this room has a partial harbor view and was on a higher floor. The room appears to have been recently renovated and things are still fresh and clean. The bed was just the right firmness for me, the table was good for working and eating, the chairs were comfortable, the tv has HDMI cable attached, and the couch was also comfortable. It was a very pleasant quarantine experience for one person. I would recommend anyone to consider Price Hotel for their stay in Hong Kong.…
I stayed at Prince Hotel for my 3 days quarantine. The team from check in to check out was excellent. Well knowledge, very helpful and caring with the questions I had. The room was newly renovated and spacious. Daily 3 meals was delivered on time, good variety and tasted excellent. Special shout out to Joe, Tom & Pinky. Thank you for your hospitality. Also great to have Harbour City Shops just downstairs! Hopeful to stay here again but not as quarantine guest so I can try out the restaurants in the hotel too!
Our quarantine has been such an easy and breezy stay. Thank you to the team at Prince Hotel during the late night arrival on Saturday who assisted my check in and explained all the details requirements during Q stay professionally. My luggages were whisked away immediately by the staff to our room without delay. The harbour view room is very clean, spacious and well appointed. The deco and furniture made the whole ambience warmth and relaxing. The meals we received were so delicious and yummy. Kudos to the culinary team. We are also spoiled by selection of Nespresso Coffee and Tea Selection. Requests are promptly attended by Prince Hotel team via Whatapps and items were delivered in timely manner. Thank you Dalip and the team for making the stay enjoyable and fulfilling. Very much appreciated.…
My husband stayed in the Prince Hotel for his quarantine in Hong Kong. The location of the hotel is great. The staffs are brilliant. They have accommodated his needs in particular to his preference to western menus. On the first day, he has received Chinese breakfast, lunch and dinner. He ended up ordering Food Panda. Since the Prince Hotel is located in TST, it was so convenient and quick for him to get his favourite burgers. The next day, he expressed his preference to the Chief of Concierge. They immediately addressed his needs for western foods. They even bid farewell to him with nice can of beer on the last day. We really appreciate the hospitality of the hotel staffs. Although hotel quarantine is not something that we look forward, this hotel made the experience very pleasant. Thank you so much.…
Staff have been very helpful and made the 3 day quarantine as bearable as possible. The concierge and front desk people have been very kind in arranging some outside purchases and also advice with the quarantine bureaucracy. Location is excellent for future stays.
Nobody likes an enforced quarantine. So I tried to stay positive and make the most of it. After all, it can be a good way to beat your jet-lag and recharge your batteries after an exhausting holiday and a long haul flight. My stay at Prince Hotel certainly helped me to do just that. After a 12 hour flight, I arrived tired and badly jet-lagged at the hotel. Thankfully, the check-in was swift and well-organised. Ken, the supervisor, patiently explained the multiple quarantine procedures and walked me through all the paperwork. He was both friendly and efficient and went the extra mile to help me download some paperwork; which I should have done at the airport. Later, I realised that I had forgotten some important items in France. A WhatsApp message to Lok, the concierge and a few moments later, I found the cable and the adaptor in front of my door with a kind personal note. I certainly did appreciate the clean and spacious room with a great view of the Harbour. But to me, the human touch, the smiles and the friendliness always make the difference. It's even more precious when there are so few human interactions during a quarantine stay. Prince Hotel with their friendly and competent staff made my short stay a truly enjoyable one.…
My review is to commensurate your decision of staying at Prince Hotel. I've had the unfortunate experience of having to quarantine 3 times coming to Hong Kong over the past 1 and a half years and Prince Hotel far exceeded expectations. During my quarantine stay, the space was used perfectly. I had room to exercise, stretch, and compartmentalize work and play. Food-wise, the team did their best to balance healthy, continental food with flavor which I very much enjoyed. Portion was large and satiating though I personally doused mine with hot sauce to acquiesce my South Asian palate. The only two downsides were that there was no bathtub for one; which I'm sure after being shepherded around at the HK airport, one would very much enjoy. Two, the internet was exceedingly poor for the first two days as I was staying in the period they had recently refurbished as a quarantine hotel. This has since been fixed and I could stream at 1080p 60fps, play video games, and open 10~ tabs at once after the initial experience. A special shout-out to Lok Lung and the whole concierge team for being receptive to requests, swiftly pass over deliveries, and especially during check out.…
A strange review as we stayed here for compulsory quarantine. I must say that they made our stay easy. The team were helpful, levels of English excellent and they were very kind and accommodating to our needs. I wish I could say the same about the rude miserable lady that came to do our PCR, but that is an awful govt job and not to do with the hotel! The kids were well catered for, the rooms are spacious with a modern fit out. Would recommend and one day would love to sample the facilities and not be locked in the room!
Our family wants to sincerely thank the staff at Prince Hotel for allowing us to have a wonderful quarantine stay. Thank you for supplying the suite for us and our young children and for delivering extra supplies as we needed them. The hotel was beautiful and clean and we loved staying there so much. A special thank you to Joe who helped us transport our luggage this morning and was so cheerful and kind. We hope future guests will enjoy Prince Hotel as much as we did. Thank you again! PROS: newly remodeled and clean, comfortable beds, spacious rooms (our family was upgraded free of charge to the suite and it was bigger than our HK flat), prompt delivery, prompt response on whatsapp chat, ample storage to hideaway luggage, nespresso machine with 6 free pods (you can bring your own additional or purchase more for a fee), great location for outside food delivery. CONS: although the food was WAY better than our last quarantine hotel and Prince DID give lots of veggies, it was still quarantine food and they only had a Chinese food menu. So for westerners, you may want to supplement meals with food delivery. And bring soy sauce...lots of steamed rice with no sauces.…
I agreed with the previous two reviewers. DO NOT CHOOSE THIS HOTEL. You will regret it and be disappointed. Their customer service was even worse than a 3-star hotel. Location wise might be good if your meetings were around TST, but given HK is small and easy to access by taxi and MTR, there are so many choices in the city with same star but much much better services and care. If there was a choice to put zero star, I would.
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