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88 Queensway Pacific Place, Hong Kong China
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Traveller (1970)
Room & Suite (591)
Dining (282)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
Updated 02/08/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from JW Marriott Hotel Hong Kong
Updated 02/08/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#61 of 802 hotels in Hong Kong
Location
Cleanliness
Service
Value
Travellers' Choice
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Tennis court
Bowling offsite
Car hire
Paid private parking on-site
Wifi
Hot bath
Pool / beach towels
Outdoor pool
Heated pool
Fitness / spa changing rooms
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Wine / champagne
Squash offsite
Tennis court offsite
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Manicure
Massage
Pedicure
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Newspaper
Non-smoking hotel
Shops
Sun loungers / beach chairs
Umbrella
24-hour check-in
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Shoeshine
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Room features
Bathrobes
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Cable / satellite TV
Whirlpool bathtub
Room service
Safe
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Flatscreen TV
On-demand films
iPod docking station
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Luxury
Languages Spoken
English, Chinese, Filipino, Japanese
Hotel links
Special Offer:Unlock Member Rates!

Location

Full view
100Great for walkers
Grade: 100 out of 100
219Restaurantswithin 0.5 km
25Attractionswithin 0.5 km
3006Reviews65Q+A100Room tips
Traveller rating
  • 1,860
  • 848
  • 202
  • 57
  • 40
Time of year
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Popular mentions
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Most Recent
Aya Ka wrote a review Yesterday
Hong Kong, China4 contributions
+1
The best staycation so far for me, though when I checked in it took me 10mins from the que ( 2pm peak time) and another 20mins in front desk. The other staff in FO assisting other checked in guest took lesser time than the one assisted me Ms. Edith, i have no idea why. The room is not that spacious however it's lovely and room temperature is great! The bathroom is great as well as the bath amenities! They using nespresso capsule for coffee. They have steam iron for clothes, the Operator is excellent. I didn't tried breakfast buffet as i dont usually eat breakfast but according to my Mum the food choices is good as well as the service. Room service is fast! Well done! The outdoor pool is quite huge. I haven't tried indoor pool. Probably next time! I loved my stay. Will definitely comeback!
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Date of stay: August 2022Trip type: Travelled with family
Room Tip: If you dont like long queue... arrived 15mins before 2pm or 3:30pm onwards.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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underwater wrote a review 15 Aug
Hong Kong, China14 contributions1 helpful vote
Is been a while since I came back to visit, and front desk staff really gave me a shock that she still remmeber me, very surprise she was about to call out my name before I gave her my hkid, Stephanie, such an amazing front staff, and ver much appreciate, thank you for a great trip and great stay!
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Date of stay: August 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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E Wong wrote a review 9 Aug
1 contribution
I have an enjoyable stay at JW, thank you William Leung to take care of my reservation and arrange amenities for me. Also, check in procedure very smooth, the lady introduced the hotel facilities very clearly.
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Date of stay: July 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Coastaluff wrote a review Jul 2022
62 contributions61 helpful votes
Very nice hotel, great location and excellent food. However, the hotel is not very children friendly. Their executive lounge only allows 30 minutes for the evening meal for kids. It is impossible to feed two small children and eat ourselves in so little time. They should allow 60 minutes or seat families in a separate area where they will not disturb business travellers, not that there are many at the moment. I was also very disappointed that people were allowed to smoke cigars at the pool side bar which was very close to the pool. The smell of cigar smoke was disgusting and suffocating. It is not reasonable for my kids to have to suffer cigar smoke. I tried to complain but the staff were not interested and stated that guests were entitled to smoke cigars.
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Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Mac wrote a review Jul 2022
Hong Kong, China182 contributions104 helpful votes
Lovely harbour front room. Rooms are cosy but comfortable and well appointed. If you are sensitive to noise then ask for a room looking towards the mountain and away from the traffic. At the time the Lounge facilities were temporarily moved due to covid restrictions. Hopefully this has changed since as it felt dark and not a great place to spend any time. Gym and pool were closed Staff are all nice and welcoming. Especially the door men who do a great job greeting you.
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Date of stay: April 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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2015raymond wrote a review Jul 2022
Hong Kong, China1 contribution
Our room was upgraded to Corner Room which has a partial sea view. The staff are very attentive to us. After my morning brisk walk at the mid-level and when I enter the hotel, I was served by the staff with a bottle of water and towel of which I need most at the moment. The location is very convenient and we can get to the hotel by MTR. The hotel is linked to Pacific Place where you can do shopping even after gym and swimming at the hotel. The staff at both the gym and swimming pool are very friendly and attentive to our need. With the hotel credit , we enjoy the executive lunch at the Flint restaurant. The buffet breakfast at JW Cafe is a fabulous experience. We will come back again.
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Date of stay: June 2022
Value
Location
Service
Room Tip: Corner room has a better view.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Chuan-Min Adam W wrote a review Jul 2022
4 contributions9 helpful votes
Conveniently located in admiralty so you can stay dry coming from mtr on a typhoon day. Check in queue long, waited 20-30min I think. Did mobile check in but still had to wait in the same line and staff said no dedicated lines for marriot members. The overall experience is not satisfactory. The best part was the check in by Vivian with warm smile who gave us harbour view room and explained hotel facilities. But rest I feel the hotel is understaffed. Long queue at check in, wait for 15min+ after requesting chopsticks in the room, Conceirge not able to send food deliveries to the room, dangerous toilets due to leaking sink. Lounge feels pretty noisy during afternoon tea and evening sessions. During lounge breakfast no one explained we can make egg orders. I only realized that after seeing others walking to the counter to fill in order forms. Was keen to use the pool but T8 killed it but this was just bad luck not hotel issue.
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Date of stay: July 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Benjamin Graham, Guest Services / Front Office at JW Marriott Hotel Hong Kong
Responded 3 Jul 2022
Dear Chuan-Min Adam W, Thank you for taking the time to share your experience with us regarding recent stay. It is disappointing that we did not meet your expectations in regards to your arrival experience and for a few other areas that you mentioned in your review and for this I do sincerely apologies. I have emailed you directly to discuss some of your concerns and look forward to the opportunity to welcome you back again in the future. If I can be of any further assistance in the future Highest Regards, Benjamin Graham
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
HKAquaman wrote a review Jun 2022
Hong Kong, China11 contributions7 helpful votes
I stayed over on the 13/6/22 Stephanie from the reception help me check in, and she was very nice and explain everything to me, very please with her working attitude, then she prepared everything for me and my kids, super staff that they have! Later that evening, I went to club lounge, and Andy was a very nice guy, thank you!
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Date of stay: June 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Benjamin Graham, Guest Services / Front Office at JW Marriott Hotel Hong Kong
Responded 3 Jul 2022
Dear hkaquaman, Thank you for the great review from your stay with us at the JW Marriott Hong Kong and for the fabulous comments of our Front Desk Supervisor Stephanie & our Executive Lounge Officer Andy. I am delighted that our team had everything prepared for your stay for you and your family to allow you to spend some quality time together. We look forward to welcome you all back again in the future and if we can be of any assistance please feel free to let us know. Highest Regards, Benjamin Graham
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
cheng s wrote a review May 2022
Hong Kong, China2 contributions6 helpful votes
First and for all, I must appreciate the offer of delicious birthday cake by Hotel. Besides, the room and the food quality is excellent. All of the staffs demonstrate pleasant manner, addressed question politely and patiently. The only demerit is “Wrong package information” provided by hotel staff leading to unnecessary wastage of dinner platter. We were confused by the two promotion packages with same name – “Double happiness” on JW web , and enquire the hotel staff twice when we check -in. Regrettably, the staff even mixed up two “double happiness” staycation plan, and wrongly guided us dinning credit offer (*In fact, it should be no dinning credit offer but dinner platter at room). Consequently, we were shocked to receive a call for dinner platter offer when we having dinner at JW Chinese restaurant. We are not condemning anyone but strongly recommend JW to review.
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Date of stay: May 2022
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Benjamin Graham, Guest Services / Front Office at JW Marriott Hotel Hong Kong
Responded 20 May 2022
Dear 532chengs Thank you for choosing to stay with us to celebrate your birthday at the JW Marriott Hong Kong. We appreciate the great compliments of our associates, room products and the culinary options available for our guests. I do apologize for the confusion caused with regards to the package option for your stay. We do have two packages that are very similar in name but have different option for the guest depending on their needs. Please be assured that we have worked with our teams to make sure that similar experiences do not happen again and that the correct information ins shared with the guests. I trust that this unfortunate experience has not affected your confidence in our hotel to deliver fantastic stays. If we can be of any assistance for your next stay please feel free to contact us so we can personally make the arrangements for you. Highest Regards, Benjamin Graham
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
H888 wrote a review May 2022
Hong Kong, China560 contributions265 helpful votes
Fabulous spot and good food and cocktails. Just right for our group of six. Four inhouse guests and us as local visitors made a table of six. Kids in the pool. Good food. Good service. Great cocktails and nice big deck for seating out in the sun or the shade
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Date of stay: May 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Benjamin Graham, Guest Services / Front Office at JW Marriott Hotel Hong Kong
Responded 20 May 2022
Dear 888hamm, Thank you for the great review of our pool side at the JW Marriott Hong Kong and the Fish Bar. It certainly is an amazing oasis hidden away between the towering building complexes and is the perfect place to relax with one of those great cocktails they offer pool side. We look forward to have you back with us again on your next staycation. Highest Regards, Benjamin Graham
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$275 - US$326 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
jw marriott hong kong, marriott hong kong, hong kong marriott
LOCATION
ChinaHong KongHong Kong Island / Tai Fat Hau
NUMBER OF ROOMS
470
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Frequently Asked Questions about JW Marriott Hotel Hong Kong
Which popular attractions are close to JW Marriott Hotel Hong Kong?
Nearby attractions include Hong Kong Park (0.5 km), Pacific Place (0.08 km), and Flagstaff House Museum of Tea Ware (0.4 km).
What are some of the property amenities at JW Marriott Hotel Hong Kong?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at JW Marriott Hotel Hong Kong?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at JW Marriott Hotel Hong Kong?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at JW Marriott Hotel Hong Kong?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to JW Marriott Hotel Hong Kong?
Conveniently located restaurants include Burger Joys, ÔDELICE (Wanchai), and Salisterra.
Are there opportunities to exercise at JW Marriott Hotel Hong Kong?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at JW Marriott Hotel Hong Kong?
Yes, dry cleaning and laundry service are offered to guests.
Does JW Marriott Hotel Hong Kong offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at JW Marriott Hotel Hong Kong?
The staff speaks multiple languages, including English, Chinese, Japanese, and Filipino.