Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Revitalize body, mind, and spirit when you stay at the 5-star JW Marriott Hotel Hong Kong. Located above Pacific Place, enjoy the views over Victoria Harbour, the mountains, or the glittering downtown Hong Kong skyline. Dining options range from a cheerful all-day restaurant with live kitchens to a seafood restaurant, Cantonese cuisine, and a stylish lounge. Plan your next meeting or social function in Hong Kong. Explore our location near Central Hong Kong and the MTR system. Your 5-star escape awaits at JW Marriott Hotel Hong Kong.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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The JW Marriott Hotel Hong Kong garners appreciation for its impeccable cleanliness and strategic location, which guests find convenient for shopping and exploring nearby attractions. The hotel's atmosphere is considered welcoming, with many compliments directed at the friendly staff, though some guests suggest the rooms could benefit from modernization and improved lighting.
While the executive lounge and fitness center are popular among guests, there are mixed feelings regarding the value, with some pointing out that dining and spa services may not fully align with luxury price points.
Location
Convenient
Atmosphere
Inviting
Rooms
Dated
Value
Pricey
Cleanliness
Spotless
Service
Professional
Amenities
Well-appointed
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We recently had our first stay at JW Marriott Hong Kong, and we are delighted to be able to stay in this prime location and grateful for the outstanding service we received.
JW Marriott HK’s location is great, it immediately connected to a shopping mall with dining, shopping, and direct access to an MTR station, making it incredibly convenient for exploring the city.
From the moment we arrived, Mizuki at the front desk made us feel instantly at ease. He thoughtfully combined our two separate bookings, saving us from having to check in and out again, and ensuring a smooth, stress-free stay.
The Marriott app was quite useful. We were able to use it to communicate with staff and schedule housekeeping times. A special thanks to Klaris from the loyalty team and the housekeeping team on level 12 for keeping our room fresh and promptly addressing our requests. Their attention to detail was impressive, as they always noticed what needed to be restocked without us having to mention it.
During our stay, we visited the gym which had a variety of machines and tools for a full workout. It was great to be able to stick to my regular routine. Plus, there’s also fruit available, which was a thoughtful touch, as we ate some after the workout!
When it was time to depart, Bryan from the lobby team was the one who took the initiative, greeted us with a smile, took care of our luggage, and even accompanied us to the car, ensuring our comfort and making the farewell as pleasant as the arrival.
While the impeccable service, prime location, and thoughtful touches made this stay truly memorable, there are a few areas for improvement: (1) The rooms lack ceiling lights, relying only on floor and table lamps, which I found to be insufficient for proper lighting. As someone with a vision impairment, I had difficulty seeing clearly under dim lighting, especially with the dark carpet. It made navigating the room at night a bit challenging. (2) The air conditioning or HVAC system didn’t seem to be as powerful as expected. The room felt warmer than I would have liked, and despite adjusting the temperature settings, it didn’t reach the desired comfort level quality. (3) The water pressure in the shower was lower than expected. The flow was either too weak or too strong when adjusting to different settings, which made showering less enjoyable. This could easily be improved for a more satisfying experience.
Overall, JW Marriott Hong Kong is a stunning hotel, but the room could benefit from a few upgrades. Despite these minor issues, we are already looking forward to returning.
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Date of stay: December 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from JW Marriott HK K, Guest Services / Front Office at JW Marriott Hotel Hong Kong
Responded 11 Jan 2025
Dear iamkitleung, Thank you very much for staying at JW Marriott Hotel Hong Kong! It is our great pleasure to receive a review with great details. Your feedback and support are very important to us. We are grateful to hear that you enjoyed the stay with us and especially the hospitality of us. Your kind words to Mizuki and Bryan are shared with them and our senior management. It is certainly a great encouragement! Thank you very much! On the other hand, we are thankful that you brought your concerns to our attention. We will surely look into the matters and resolve them immediately. We apologise for the inconvenience and the unpleasant experience. We look forward to the pleasure of serving you again. Thank you so much for your kind support and we wish you all the best in 2025. Best regards, Steven Lo Director of Quality Compliance JW Marriott Hotel Hong Kong
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Our family had the pleasure to stay at the JW Marriott Hotel Hong Kong for the new year’s eve. We were impressed by the attention to details and the impeccable service of the hotel staffs. Plus, the hotel is centrally located next to Admiralty subway station, and offers one of the best places in Hong Kong to view the firework on the Victoria Harbor. We are Bonvoy Titanium elite. Before our stay, we have submitted an upgrade request to use the night upgrade certificate. It is unfortunate that the upgrade request could not be honored as the suites are all sold out. However, we are super delighted to be upgraded to a corner room facing the Victoria harbor at high floor. The room offers a great view of the Victoria Harbor, and it is surreal to be able to watch the firework without crowd in your own room, and to rest without the need to fight the crowd. The hotel is centrally located in the Hong Kong island. It is connected to the Admiralty Harbor station, which is a transfer station for Tsuen Wan Line, Island Line, East Rail Line, South Island Line, which allows you to reach most top Hong Kong tourist attraction in one single train ride. For guests who have access to the executive lounge, the hotel offers hors d'oeuvre from 5:30-7:30pm, and breakfast from 6:30-10:30am, both at the executive lounge. As only half of the executive lounge is used by the hors d'oeuvre service (the rest is used as a restaurant), the seatting is very limited. If you can’t secure a seatting, you may have the option to pack foods at the executive lounge to consume at the hotel room. The seating condition is improved for the breakfast, as the entire lounge is available for breakfast service. We particularly enjoyed the dim sum offered at the lounge.
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Date of stay: December 2024
Value
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Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from JW Marriott HK K, Guest Services / Front Office at JW Marriott Hotel Hong Kong
Responded 6 Jan 2025
Dear mimastech, Happy New Year! It is our great pleasure to have you stay at JW Marriott Hotel Hong Kong in the New Year's Eve. Thank you very much for your loyalty as our Marriott Bonvoy Titanium Elite member and your feedback is important to us. We are glad to know that you had a wonderful stay with us. We are so grateful that you enjoyed the fireworks from our guestrooms and had a memorable night with your family. We are dedicated to providing memorable and exceptional experience to our guests. We look forward to the pleasure of serving your family and you again. Thank you very much for your kind support. Wish your family and you a fabulous 2025! Best regards, Steven Lo Director of Quality Compliance JW Marriott Hotel Hong Kong
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This property is located in the heart of Admiralty - a major transportation hub on HK Island. Just because The Peak, Repluse Bay, Stanley, and Causeway Bay are my must visit places in Hong Kong, this hotel’s location is perfect for our stay. The hotel has a number of top-rated restaurants and they are probably some of the best in town. Since Pacific Place is attached to the hotel, over there you will find endless of dining and shopping options available.
Everything is world class at this hotel, from the moment we walked in we were greeted by friendly staff, giving us direction to check in or provide assistance with anything we need. Our room is well-equipped with thoughtful amenities such as Nespresso coffee, Twinings tea, and Aromatherapy bath amenities. The room has large floor to ceiling windows offering unobstructed views of the beautiful mountains and the towering hotels nearby.
My favourite spot got to be the pool and sun deck. Their large sun deck is truly an oasis for relaxation. With Fish Bar nearby for snacks and drinks, our afternoon is complete. I can’t say enough good things about this hotel. I just wish I had more time in Hong Kong to enjoy this lovely place.
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Date of stay: November 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from JW Marriott HK K, Guest Services / Front Office at JW Marriott Hotel Hong Kong
Responded 7 Nov 2024
Dear TRempel604, Thank you very much for staying at JW Marriott Hotel Hong Kong. It is our big pleasure to hear from you about your experience at our hotel. We truly appreciate your kind support and the very positive reviews with great description. We are grateful that you enjoyed our warm hospitality, thoughtful guestroom amenities, vibrant city landscapes, and particularly our swimming pool and sun deck. It is really an oasis in the city and is well loved by our guests. We are glad that you like it as well. It is our dedication to provide exceptional service to our guests. We look forward to seeing you again. Thank you very much for your kindness and wish you all the best! Warm regards, Steven Lo Senior Manager - Quality Compliance JW Marriott Hotel Hong Kong
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We recently stayed at this hotel in October to celebrate our anniversary, expecting a luxurious experience befitting the 5-star rating and the $400 per night price tag. Unfortunately, the stay was far below expectations, starting with an outrageous discovery—the hotel served what they claimed was TWG tea, a renowned luxury brand, but it was clearly a fake. This is absolutely unacceptable for a hotel of this caliber.
Moreover, we were repeatedly disturbed every morning at 8 AM with unnecessary phone calls regarding our breakfast order and everyday they call in the morning to ask if need clean the room. For a supposedly high-end establishment, this level of intrusion is not just unwelcome but entirely inappropriate.
The Executive Lounge was another disappointment. They exclusively served pork, leaving no alternative options for those who adhere to religious dietary restrictions. This lack of consideration for diverse guests, particularly for Muslims and Jews, is a glaring oversight in today’s hospitality standards.
Additionally, the rooms are outdated, seemingly stuck 20 years in the past, with no signs of renovation or modernization. The lack of innovative features, especially in room controls, made our stay uncomfortable—controls could only be accessed from one side of the bed, which was highly inconvenient.
Overall, our anniversary stay was a letdown. This hotel urgently needs to update its facilities, improve its services, and reconsider its offerings if it hopes to maintain any semblance of a luxury experience. We will not be returning and cannot recommend this property to others.
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Date of stay: September 2024
Value
Rooms
Location
Cleanliness
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Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from JW Marriott HK K, Guest Services / Front Office at JW Marriott Hotel Hong Kong
Responded 15 Oct 2024
Dear Valued Guest, Thank you very much for staying at JW Marriott Hotel Hong Kong! We appreciate your invaluable time of sharing a review and your feedback is important to us. We feel thankful that you brought your concern to our attention, and we take them seriously. Seeing the feedback from our guests, we will continuously keep up our good job and improve ourselves to serve you and our guests even better and better. Please be assured that we sourced our tea directly from that tea company and we provide only authentic and high-quality products to our guests. We have strong commitment to quality in every aspect of our service. Besides, we welcome guests from all over the world and we do our best to accommodate the needs of our guests. JW Marriott Hotel Hong Kong is rated as Muslim-friendly by Crescent Rating (Level 3). We will also make effort to cater for our guests and enhance our food and beverage variety. Once again, thank you very much for your kind support and feedback. They help us constantly upgrade our products and services. We look forward to the pleasure of serving you. Wish you a lovely day! Best regards, Steven Lo Senior Manager - Quality Compliance JW Marriott Hotel Hong Kong
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I have had a very dis satisfactory stay at the hotel. I am very unsure if I came back to Hongkong I’ll stay at the JW or not . I’ll see better options ..
- no personal touch in any part of the hotel (lobby/rooms/ lounge/pools) - limited in room dining menus , for the first time in any hotel in my life there was no pizza for the kids ; - executive lounge breakfast: same menu everyday no change or customisation as per guests - executive lounge drinks : average no cocktails etc - rooms : very very small and congested ! No upgrade provided despite both our guests being platinum elite and titanium elite - cleanliness : the rooms weren’t cleaned up to the mark, even basic folding of the clothes wasn’t there; basic housekeeping support in folding : as guest we expect some service from the room /housekeeping staff, the room continued to be a mess despite getting cleaned everyday. We were travelling with 3 kids and still no support was provided by staff for folding of the clothes we returned to a messy room everyday
Regards
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Date of stay: October 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
Room Tip:Â Look for better room options at same price ! Not worth it . Overpriced. Lounge has pathetic food...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from JW Marriott HK K, Guest Services / Front Office at JW Marriott Hotel Hong Kong
Responded 27 Oct 2024
Dear Swati341, Thank you very much for staying at JW Marriott Hotel Hong Kong. Your feedback is very important to us because it helps us continuously improve ourselves. We are deeply sorry to hear that the recent experience did not meet your expectation. We listened your voice and will surely work on those concerns so that we can serve you and our guests better in the future. We look forward to the pleasure of serving you again and showing you our genuine hospitality. Thank you very much for your kindness and wish you all the best. Warm regards, Steven Lo Senior Manager - Quality Compliance JW Marriott Hotel Hong Kong
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My stay at the JW Marriott Hong Kong was enjoyable, but it didn’t quite live up to the 5-star rating it claims. The service was solid, and the hotel had a great location, but the overall experience felt more like a high-end 4-star rather than true luxury like other JW Marriott's I've stayed at in Miami, Dubai, Istanbul, and Anaheim.
The finishes in the room were a bit underwhelming compared to other JW Marriott properties I’ve stayed at, and the bathroom and shower, in particular, felt dated and not as refined as I expected. While the hotel was comfortable and well-maintained, it lacked the wow factor that typically comes with a top-tier luxury stay.
That said, the staff was friendly and professional, and the overall experience was still pleasant. If you’re looking for a good hotel in Hong Kong, this is still a solid choice—but if you’re expecting a true 5-star, ultra-luxurious experience, you might be a little disappointed.
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Date of stay: January 2025
Value
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Location
Cleanliness
Service
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Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from JW Marriott HK K, Guest Services / Front Office at JW Marriott Hotel Hong Kong
Responded 4 Feb 2025
Dear Jeff D, Thank you very much for staying at JW Marriott Hotel Hong Kong! We appreciate your invaluable time of sharing a review and your feedback is important to us. We are glad to know that you had a good stay with us, and especially like our friendly and professional service. On the other hand, we noticed that our facilities did not meet your expectations. Although we are a 36-year-old hotel, our facilities are well-maintained. And we continuously refurbished and upgraded ourselves. In 2024, we renovated 2 of our restaurants and we have upcoming plans to enhance our facilities and amenities. We look forward to the pleasure of serving you even better next time. Thank you so much for your kind support and wish you all the best! Warm regards, Steven Lo Director of Quality Compliance JW Marriott Hotel Hong Kong
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The purpose of my trip to Hong Kong was for a post pandemic reunion so that my partner could finally meet up with his mother after over 3 years of being apart. It was also to celebrate an anniversary. As I wanted this to be a special moment for us all I booked two separate rooms at the JW Marriott Hong Kong. One room for us and another for his mom.
As a luxury hotel I expected service to be of a higher standard. There is defiantly an opportunity here. In particular with the ease of checking in and checking out (especially with having made multiple bookings). What I thought would have been an easy process ended up being a nightmare.
I am a Marriott Bonvoy Platinum Elite member and travel often. I don't usually have any issues and I almost never complain. That is until now....
I had booked two rooms with separate check in dates as both my partners mom and our flights to Hong Kong arrived on different days. We both were traveling from different counties overseas and my partner and I arrived a day earlier.
I used a combination of my Marriott Bonvoy points and credit card for the booking and payment of my room and thus had two bookings for a total of 8 nights. For my partners mothers room I had used my credit card for the booking and payment (a 6 night total stay).
Prior to booking both rooms and upon checking in I was assured by the hotel staff (via phone call, emails, as well as the front desk and club lounge desk staff) that I would receive points for all stays. I was told that I would only receive elite night credits for the nights/rooms in which I was the primary occupant. This I thought was a given and have no issues with. However, after I had checked out I found that I only received points for the shorter night stay which was that of my partners mom booking. I received only 6 nights elite night credits and the points for the value paid for their room only.
I tried reaching out to Marriot Bonvoy who had denied my claim of missing elite night credits and points stating that the the booking was already applied. After back and forth emails I was finally informed that starting August 2023 they would only grant points for the longer night stay for when multiple rooms were booked. This was very disappointing as I had planned this trip and booked the rooms well before this policy change and came into affect. It was also very disappointing as I routinely asked and confirmed with the hotel staff before hand on how to best book the rooms. I had also made multiple charges to my room including dining out at the various restaurants within the hotel all of which I didn't receive any points or credits for!
I am very disappointed and this had put a damper on what was supposed to be a luxurious experience at a JW Marriott property.
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Date of stay: October 2023
Value
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Location
Cleanliness
Service
Trip type: Travelled with family
Room Tip:Â Beware when booking multiple rooms under one account. Staff had difficulties processing.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from JW Marriott HK K, Guest Services / Front Office at JW Marriott Hotel Hong Kong
Responded 11 Nov 2023
Dear Valued Guest, Thank you very much for taking the time to share your feedback with us. We appreciate that you chose our hotel as a venue of your family reunion and a celebration of your anniversary. I am sorry to hear that your stay was not you hoped it would be, especially regarding the Marriott Bonvoy worldwide policy. Your concern is shared with our Loyalty Team. We look forward to the pleasure of serving you again. Thank you so much for your support as our Elite member and wish you all the best! Best regards, Steven Lo Senior Manager - Quality Compliance
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Excellent location! This hotel in right on top of the Admrialty MTR station, next to the Hong Kong Park. As we were having the wedding at Cotton Tree Drive Marriage Registry inside Hong Kong Park, and wedding banquet dinner in the 5/F JW cafe, we book 2 rooms for the pre and post wedding days. The JW Marriott teams are so professional. 1st of all, they arranged two rooms with connection door for us which makes our lives during the wedding day very easy. More over, the front desk and the room service teams are so helpful for helping us to arrange extra furniture, arrange our makeup artists and photographers to reach our rooms. Of course, we should not forget the view from the room is so nice and my families enjoyed a lot. We also enjoyed the breakfast in the JW lounge, I much say the food variety and quality is the best compared with the other JW lounge I visited ( Indonesia, Singapore, Malaysia and Thai) I was so enjoyed the time there. Something extra I would like to add. The Chinese New Year menu of JW cafe is so wonderful, all my family members, relatives and friends said the food are so delicious and some of them even walk-in to have it again with a week.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from JW Marriott HK K, Guest Services / Front Office at JW Marriott Hotel Hong Kong
Responded 26 Jan 2025
Dear kate_lg_lau, Thank you very much for staying at JW Marriott Hotel Hong Kong! We appreciate your invaluable time of sharing such a beautiful review about your recent experience at our hotel. First of all, please allow us to congratulate you again for your special day. Congratulations! We are so delighted to be part of this important occasion, and we are glad that we can make this special day even more special and memorable! Besides, we feel truly thankful to receive your recognition. It gives us big motivation and encouragement. We are dedicated to providing seamless and exceptional services to our guests. We will keep up our good job and continuously improve ourselves. We look forward to the pleasure of serving you again on your other special celebrations. Thank you very much for your kind support and wish you a prosperous the Year of the Snake! Kung Hei Fat Choy and Happy Lunar New Year! Best regards, Steven Lo Director of Quality Compliance JW Marriott Hotel Hong Kong
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Old hotel resting on location. Everything a bit old, but location is great so I keep booking (stayed 10+ times in last 2 years, Ambassador Elite and lifetime platinum).
Some advice to others: Location by far the best part of this hotel, right above Pacific Place complex. Breakfast is large but tasteless, just about moving people in and out quickly with average to bad western and average to bad Chinese choices. City view side can hear traffic even on high floors, mountain view is quiet but avoid top 2 floors as there is a loud drone from the rooftop A/C. My ears are quite sensitive so there's some small amount of noise from neighboring rooms, a good amount of noise from hallway, and nearly no noise protection from traffic noises outside. Rooms are a bit stuffy with super old carpets (1970s perhaps?) and not great circulation (this is important below) of air.
Never written a review before but writing now because came back to room in middle of day and neighboring room has a crew painting it with extremely strong smelling paint. They kept their door open (prseumably so they wouldn't inhale too many fumes) but so spread the chemical haze throughout the hallway. My room immediately adjacent was already stinking when came back so called to request room change. Complained to manager and demanded he come upstairs to smell himself, he admitted they shouldn't paint rooms with guest staying in the same hallway, it should be an infraction to Hong Kong health codes, and arranged immediate transfer to another room, but an unbelievable lapse in management to allow this to happen.
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Date of stay: November 2024
Value
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Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from JW Marriott HK K, Guest Services / Front Office at JW Marriott Hotel Hong Kong
We stayed for 3 nights to celebrate New Year in Hong Kong. Location is great! Metro Admiralty and Pacific Place mall all located next to the hotel. Check in smooth and quick. Room with city view was good size, bathroom spacious and great Marriott bed. Staff all very friendly. Minor details - chatting of housekeeping staff can be heard in the rooms and if the adjacent room takes a shower/opens the tab you can hear this. Also lift can take a while. But overall, very enjoyable and do recommend!
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Date of stay: January 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from JW Marriott HK K, Guest Services / Front Office at JW Marriott Hotel Hong Kong
Responded 4 Jan 2024
Dear Ritchy41, Happy New Year and thank you so much for choosing our hotel for your New Year celebration. We are grateful to know that you had a very enjoyable stay. Your kind words are highly appreciated, and we will also pay attention to those areas we can work even better. We look forward to the pleasure of serving you again in 2024. Wish you a good start of the year and all the best! Warm regards, Steven Lo Senior Manager - Quality Compliance JW Marriott Hotel Hong Kong
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I was there in April 2023, and the shuttle busses were not operating. At the area where we took busses in the past are taxi queues. We tool a taxi to the hotel or you can take the MTR subway. The station is right below the hotel at Pacific Place Mall. You can walk right into the hotel from the mall.
one of the few hotels in HK that still have their Executive lounge operating during the virus, while others suspend this service. Everything should be still opened, best to call the hotel as this might change on a daily basis.
There are more places to choose from in the Hong Kong area.
PRICE RANGE
HK$2,628 - HK$3,172 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
jw marriott hong kong, marriott hong kong, hong kong marriott
LOCATION
ChinaHong KongHong Kong Island / Tai Fat Hau
NUMBER OF ROOMS
545
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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