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JW Marriott Hotel Hong Kong

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Pacific Place, 88 Queensway Sar, Prc, Hong Kong China
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (1761)
Room & Suite (679)
Dining (221)
Travel safe during COVID-19
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 24/02/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from JW Marriott Hotel Hong Kong
Updated 24/02/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#56 of 797 hotels in Hong Kong
Location
Cleanliness
Service
Value
Travellers' Choice
Ideally situated in the bustling Admiralty district in central Hong Kong, the exceptional location and impeccable connectivity easily make JW Marriott Hotel Hong Kong the perfect home base for your journey to Hong Kong. From your arrival at the airy lobby of our 5-star luxury hotel to residing at one of the 608 elegantly appointed and refurbished non-smoking rooms and suites, we continue to exceed expectations with warm and inviting settings, and attentive and intuitive services. A well-equipped Executive Lounge and a newly elevated JW Marriott Ballroom are available to further elevate your stay and event experience, while a myriad of exceptional and diverse food & beverage venues provide plentiful options for gourmands to explore. A stone’s throw away from all the major tourist and business destinations, the hotel atop Pacific Place Mall is seamlessly connected through the city’s Mass Transit Railway system for you to discover what Hong Kong has to offer.
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Full view
Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Highchairs available
Taxi service
Business Centre with Internet Access
Wifi
Paid internet
Hot bath
Pool / beach towels
Outdoor pool
Heated pool
Yoga classes
Fitness / spa changing rooms
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Kid-friendly buffet
Poolside bar
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Massage
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Shops
Butler service
Umbrella
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Shoeshine
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Housekeeping
Minibar
Flatscreen TV
Bath / shower
Interconnected rooms available
Room service
Safe
Wardrobe / wardrobe
Bottled water
Iron
Refrigerator
Complimentary toiletries
Hair dryer
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Room types
Ocean view
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Luxury
Languages Spoken
English, Chinese, Filipino, Japanese
Hotel links
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Location

Full view
100Great for walkers
Grade: 100 out of 100
165Restaurantswithin 0.5 km
25Attractionswithin 0.5 km
2,925Reviews65Q+A100Room tips
Traveller rating
  • 1,802
  • 839
  • 194
  • 55
  • 36
Time of year
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  • English
Popular mentions
kellstravs wrote a review Today
1,008 contributions42 helpful votes
+1
When booking the hotel, we mentioned that we are celebrating our anniversary at JW. Upon checking in, nothing was done, which was pretty disappointing. The room is weirdly positioned too. The tv does NOT face the bed. It’s at the left side of the bed. What kind of 5* hotels position their rooms such that their guests had to watch tv sideways??!! Also, the colour coordination of the room walls are off. Three walls have the same stripy wall paper, but the fourth wall was pink with flowers (??!!). Weird. For a five star hotel, I’d say the room is pretty old school. Service was great though Breakfast buffet was amazing with lots of choices
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Date of stay: February 2021Trip type: Travelled as a couple
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Sariel Wong wrote a review 24 Feb
Hong Kong, China43 contributions41 helpful votes
+1
It’s my first time to celebrate my anniversary with my girlfriend. I have done some research and finally I selected JW Hong Kong. Thanks Silvio and Benjamin’s help and arrangement for my special day. Both my girlfriend and me are feeling amazing for the stay. Not only the rooms but also the enthusiasm, professionalism and the excellent team in JW Marriott Hong Kong. I would like to take the chance here to introduce all of you to visit JW Marriott Hong Kong in future!
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Date of stay: February 2021Trip type: Travelled as a couple
1 Helpful vote
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TravelAgain wrote a review 23 Feb
8 contributions
+1
Nothing special for rooms and check-in/out service. Just a standard hotel service and was disappointed if you think JW Hotels in other countries. The only memorable thing from the stay was food quality. I enjoyed cafe lunch so much with nice quality of food & nice service. Even it was fully booked, all the staffs are accommodating lots of requests and go further. I don’t think will stay here but definitely will try other restaurants for sure. Hope there’re some improvements for rooms facilities in the future as a Marriott Bonvoy Elite Member.
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Date of stay: January 2021Trip type: Travelled solo
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Response from JW Marriott HK K, Guest Services / Front Office at JW Marriott Hotel Hong Kong
Responded 3 days ago
Dear TravelAgain7, Thank you for sharing your feedback with us here at the TripAdvisor platform. I am happy to learn that you enjoyed our JW café very much on the food quality as well as the service level you had received. I would also like to thank you for loyalty support as our Marriott Bonvoy Elite member, we appreciate your candid feedback on the improvement side that rest assured we will look into it and take necessary actions to provide better products and services for all of our guests. Stay well and stay healthy,
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Dennis Hou wrote a review 22 Feb
Hong Kong, China25 contributions127 helpful votes
This is the first time that we visited JW Marriott and we had spent a great time at JW last weekend. As a platinum member, My wife and I have spent a few hours in the executive lounge. JW is doing a great job in terms of service, F&B, etc. For me, service is not only about professionalism but also about the “proactivity“ & “temperature of the words”. I would like to take this chance to express my appreciation to your lounge staff – Mr. Felix Wong for welcoming us and explaining everything to us even he is busy in preparing the afternoon tea session. Mr. Wong definitely fulfilled all the requirements mentioned above. We have also experienced JW's famous dinner buffet and we are impressed by the food quality. We would definitely visit JW again in near future! 這是我們第一次訪問JW萬豪酒店,上週末我們在JW度過了愉快的時光。作為白金會員,我和我的妻子已經在行政酒廊裡待了幾個小時。 JW在服務,餐飲等方面做得很好。 對我來說,服務不僅關乎專業,而且關乎“主動性”和“言語溫度”。我想藉此機會向您的休息室工作人員表示感謝– Felix Wong先生歡迎我們並向​​我們解釋了一切,即使他正忙於準備下午茶時段。黃先生絕對滿足了上述所有要求。 我們還體驗了JW著名的自助晚餐,其食物品質給我們留下了深刻的印象。 我們一定會在不久的將來再次訪問JW!
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Date of stay: February 2021
Value
Location
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Response from JW Marriott HK K, Guest Services / Front Office at JW Marriott Hotel Hong Kong
Responded 3 days ago
Dear Dennis_Hou_Yan_Lau, Thank you for sharing your recent stay experience with us at the TripAdvisor platform, glad to know that you and your wife had a great staycation with us over the last weekend. We are also happy to learn of your positive experience at the JW café as well as Felix, who was at the Executive Lounge, was able to impress you by proactively going the extra mile to serve. Thank you for loyalty support as being our Marriott Bonvoy Platinum Elite member, we look forward to welcoming you back to the hotel soon on your next staycation! Take care and stay well, Alvin/Loyalty Manager
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Dillon E wrote a review 19 Feb
Macau, China17 contributions20 helpful votes
This was my first time staying at this property, and I was beyond pleased with the experience. All of the staff, rooms, facilities and restaurants were great. Alvin, a check in manager was extremely helpful at getting us set for our stay. We started our trip with an afternoon lunch at Flint. Flint, an upscale steakhouse offers a lunch special for around 350HK. Including a starter, steak, and side - it was a great deal. Additional dining options were limited due to government restrictions, but we were able to visit the whiskey bar. Because of the restrictions, the atmosphere was a little dull, but staff still did a fantastic job welcoming us to the property and serving us during our afternoon cocktails. The executive lounge outshines the other lounge options in Hong Kong. Not only are the staff extremely kind, speedy, and nice... but you can tell they genuinely care for your visit. The food options during the executive lounge cocktail hour were superb. Sushi, fried rice, cheese, meats and salads - I was very pleased. Drink options are plentiful as well. In addition to the cocktail hours, the High tea in the afternoon was a great break in our day. Delicious sandwich options, tea choices - and most importantly, great service. The hotel rooms are decent - but do feel a tad outdated when compared to other Marriott Bonvoy properties in the region. While everything was perfectly clean, and in great working order - the only downfall was the visual of the room which made it feel outdated. Overall, a comfortable room - and I would stay again. Room service was quick, tasty, and decently priced. The buffet breakfast was the BEST hotel breakfast I have had in Hong Kong. I look forward to coming back just for this. Thanks JW Hong Kong for allowing us to have a great stay cation. We look forward to coming back and enjoying the property again soon!
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Date of stay: February 2021Trip type: Travelled as a couple
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Response from Benjamin Graham, Guest Services / Front Office at JW Marriott Hotel Hong Kong
Responded 5 days ago
Dear dillonevans, Thank you for the wonderful Tripadvisor review from your most recent staycation with us at the JW Marriott Hong Kong. Our Assistant Front Office Manager Alvin is always helpful and is a great manager to get any guest's stay set up. From your review you enjoyed a great culinary experience in our Flint Restaurant and Executive Lounge. I hope next time you will choose to also try our Cantonese restaurant Man Ho, which recently was awarded a Michelin Star or our out door restaurant Fish Bar, which is perfect to enjoy when the swimming pool reopens. Thank you for all the accolades of the wonderful culinary options and of the great service from our team . The entire team are the reason that makes this hotel special with their years of service they have contributed to the continued success of the hotel. I look forward to welcome you back again to the hotel and if we can be of any assistance with reservation please feel free to contact us directly. Highest Regards, Benjamin Graham
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PRICE RANGE
US$279 - US$497 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
jw marriott hong kong, marriott hong kong, hong kong marriott
LOCATION
ChinaHong KongHong Kong Island / Tai Fat Hau
NUMBER OF ROOMS
608
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Frequently Asked Questions about JW Marriott Hotel Hong Kong
Which popular attractions are close to JW Marriott Hotel Hong Kong?
Nearby attractions include Hong Kong Park (0.4 km), Pacific Place (0.05 km), and Flagstaff House Museum of Tea Ware (0.4 km).
What are some of the property amenities at JW Marriott Hotel Hong Kong?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at JW Marriott Hotel Hong Kong?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at JW Marriott Hotel Hong Kong?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at JW Marriott Hotel Hong Kong?
Yes, parking is available to guests.
What are some restaurants close to JW Marriott Hotel Hong Kong?
Conveniently located restaurants include Burger Joys, ÔDELICE (Wanchai), and Petrus.
Are there opportunities to exercise at JW Marriott Hotel Hong Kong?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Is JW Marriott Hotel Hong Kong located near the city centre?
Yes, it is 1.0 km away from the centre of Hong Kong.
Are any cleaning services offered at JW Marriott Hotel Hong Kong?
Yes, dry cleaning and laundry service are offered to guests.
Does JW Marriott Hotel Hong Kong offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at JW Marriott Hotel Hong Kong?
The staff speaks multiple languages, including English, Chinese, Japanese, and Filipino.