When booking the hotel, we mentioned that we are celebrating our anniversary at JW. Upon checking in, nothing was done, which was pretty disappointing. The room is weirdly positioned too. The tv does NOT face the bed. It’s at the left side of the bed. What kind of 5* hotels position their rooms such that their guests had to watch tv sideways??!! Also, the colour coordination of the room walls are off. Three walls have the same stripy wall paper, but the fourth wall was pink with flowers (??!!). Weird. For a five star hotel, I’d say the room is pretty old school. Service was great though Breakfast buffet was amazing with lots of choices
It’s my first time to celebrate my anniversary with my girlfriend. I have done some research and finally I selected JW Hong Kong. Thanks Silvio and Benjamin’s help and arrangement for my special day. Both my girlfriend and me are feeling amazing for the stay. Not only the rooms but also the enthusiasm, professionalism and the excellent team in JW Marriott Hong Kong. I would like to take the chance here to introduce all of you to visit JW Marriott Hong Kong in future!
Nothing special for rooms and check-in/out service. Just a standard hotel service and was disappointed if you think JW Hotels in other countries. The only memorable thing from the stay was food quality. I enjoyed cafe lunch so much with nice quality of food & nice service. Even it was fully booked, all the staffs are accommodating lots of requests and go further. I don’t think will stay here but definitely will try other restaurants for sure. Hope there’re some improvements for rooms facilities in the future as a Marriott Bonvoy Elite Member.
This is the first time that we visited JW Marriott and we had spent a great time at JW last weekend. As a platinum member, My wife and I have spent a few hours in the executive lounge. JW is doing a great job in terms of service, F&B, etc. For me, service is not only about professionalism but also about the “proactivity“ & “temperature of the words”. I would like to take this chance to express my appreciation to your lounge staff – Mr. Felix Wong for welcoming us and explaining everything to us even he is busy in preparing the afternoon tea session. Mr. Wong definitely fulfilled all the requirements mentioned above. We have also experienced JW's famous dinner buffet and we are impressed by the food quality. We would definitely visit JW again in near future! 這是我們第一次訪問JW萬豪酒店,上週末我們在JW度過了愉快的時光。作為白金會員,我和我的妻子已經在行政酒廊裡待了幾個小時。 JW在服務,餐飲等方面做得很好。 對我來說,服務不僅關乎專業,而且關乎“主動性”和“言語溫度”。我想藉此機會向您的休息室工作人員表示感謝– Felix Wong先生歡迎我們並向我們解釋了一切,即使他正忙於準備下午茶時段。黃先生絕對滿足了上述所有要求。 我們還體驗了JW著名的自助晚餐,其食物品質給我們留下了深刻的印象。 我們一定會在不久的將來再次訪問JW!…
This was my first time staying at this property, and I was beyond pleased with the experience. All of the staff, rooms, facilities and restaurants were great. Alvin, a check in manager was extremely helpful at getting us set for our stay. We started our trip with an afternoon lunch at Flint. Flint, an upscale steakhouse offers a lunch special for around 350HK. Including a starter, steak, and side - it was a great deal. Additional dining options were limited due to government restrictions, but we were able to visit the whiskey bar. Because of the restrictions, the atmosphere was a little dull, but staff still did a fantastic job welcoming us to the property and serving us during our afternoon cocktails. The executive lounge outshines the other lounge options in Hong Kong. Not only are the staff extremely kind, speedy, and nice... but you can tell they genuinely care for your visit. The food options during the executive lounge cocktail hour were superb. Sushi, fried rice, cheese, meats and salads - I was very pleased. Drink options are plentiful as well. In addition to the cocktail hours, the High tea in the afternoon was a great break in our day. Delicious sandwich options, tea choices - and most importantly, great service. The hotel rooms are decent - but do feel a tad outdated when compared to other Marriott Bonvoy properties in the region. While everything was perfectly clean, and in great working order - the only downfall was the visual of the room which made it feel outdated. Overall, a comfortable room - and I would stay again. Room service was quick, tasty, and decently priced. The buffet breakfast was the BEST hotel breakfast I have had in Hong Kong. I look forward to coming back just for this. Thanks JW Hong Kong for allowing us to have a great stay cation. We look forward to coming back and enjoying the property again soon!…
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