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What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
About
#94 of 795 hotels in Hong Kong
Location
Cleanliness
Service
Value
Travellers' Choice
JEN Hong Kong by Shangri-La, a mid-range lifestyle hotel located in the Western District of Hong Kong Island, with the MTR HKU Station at its doorstep. It is home to a fascinating mix of vintage and modern, while featuring an East-meets-West culture in Hong Kong. The Hotel offers convenient proximity to key transport junctions - 10 minutes from Central and 30 minutes from the airport. Guests will enjoy complimentary Hotel Shuttle service to and from the Airport Express. Offering 283 tastefully designed guestrooms and suites, guests may enjoy panoramic views of Victoria Harbour in the harbour-view rooms or gaze at the blissful greenery in the mountain-view rooms. The Hotel is well-equipped with a Club Lounge, Lobby Bar, Rooftop Pool, 24-hour Fitness Centre and the famed Cafe Malacca restaurant. Unlimited, free high-speed WiFi, mobile charging stations are some features adding to Jen’s unique stay experience. **From Friday, 1 November 2019, all Food & Beverage outlets and services at JEN Hong Kong by Shangri-La will no longer participate in the Golden Circle programme. Our hotel swimming pool will be closed for annual maintenance from December 12, 2022 to December 21, 2022 & From December 28, 2022 to February 12, 2023.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Free shuttle or taxi services
Business Centre with Internet Access
Conference facilities
Wifi
Rooftop pool
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Airport transportation
Shuttle bus service
Taxi service
Banquet room
Meeting rooms
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Doorperson
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Blackout curtains
Air conditioning
Housekeeping
Interconnected rooms available
Room service
Safe
Bottled water
Flatscreen TV
Iron
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Residential Neighbourhood
Mid-range
Languages Spoken
English, Chinese, Japanese, Korean
Location
94Great for walkers
Grade: 94 out of 100
100Restaurantswithin 0.5 km
9Attractionswithin 0.5 km
Contact
508 Queen's Road West, Western District, Hong Kong China
Name/address in local language
Getting there
HKUMass Transit Railway (MTR)3 min
Sai Ying PunMass Transit Railway (MTR)10 min
Car HireSee all Hong Kong car hire
2229Reviews39Q+A100Room tips
Reviews
Traveller rating
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Most Recent
This was my seventh stay at Hotel Jen in recent years, and I always find it an excellent experience. The staff are all very warm and welcoming, and quick and helpful in answering any questions. Service is very impressive throughout the hotel, whether in the restaurant, on Reception, in the Club Lounge, or among the domestic staff. I always request a Club Queen room with a view of the harbour, and the room is perfect for my purposes. Hotel Jen is also very conveniently situated near one of the exits to HKU station, which means - with the brilliant MTR system - that I can get from my room to Central in only fifteen minutes or so. Kennedy Town has a range of good shops, lively bars and nice restaurants, and I love the general vibe of the neighbourhood. I am very happy to rate Hotel Jen at the highest level. It is ideal for my Hong Kong experience, and I plan to return frequently in the years to come. …
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Date of stay: March 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from JEN Hong Kong JEN Hong Kong, General Manager at JEN Hong Kong by Shangri-La
Responded 4 days ago
Dear Discover36642081273, Greetings from JEN Hong Kong by Shangri-La. Thank you for sharing your delightful experience with us. Your wonderful comments warm our heart and give us great motivation in providing you the best service. It was a true pleasure having you with us and I will gladly share your kind words with our team; knowing they will much appreciate it; as an inspiration to provide the best possible service for all our guests. We look forward to welcoming you back to our hotel and please do reach out to myself or my team, if ever we can assist with anything at all. Best regards, Christine Wong Resident Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favourite
great stay. will come back again. The breakfast selection is very good, and the staffs are very helpful. I had chance to choose the same room or upgrade upon request. I will keep this hotel as regular base for my stay in hk.
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Date of stay: November 2022Trip type: Travelled solo
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from JEN Hong Kong JEN Hong Kong, General Manager at JEN Hong Kong by Shangri-La
Responded 21 Dec 2022
Dear csyw88, Greetings from JEN Hong Kong by Shangri-La. Thank you for sharing your delightful experience with us. Your wonderful comments warm our heart and give us great motivation in providing you the best service. We look forward to the pleasure of welcoming you back in the near future! Best regards, Christine Wong Resident Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel is nice with relatively small rooms however it is very practical with plenty of facilities and very clean. Our room overlooked the harbour which was nice. The hotel has a rooftop pool and it is a lovely bonus. It was very quiet when I visited and the sun was beaming. The pool is clean with nice sun lounges and some tables and chair. The hotel also has a gym which seemed well appointed. The service was excellent throughout. It is also a stone throw away from the MTR (metro).
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Date of stay: March 2023Trip type: Travelled as a couple
Room Tip: There are a couple of lovely breakfast places about 5 min away
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from JEN Hong Kong JEN Hong Kong, General Manager at JEN Hong Kong by Shangri-La
Responded 1 week ago
Dear Yaound, Greetings from JEN Hong Kong by Shangri-La. Thank you for sharing your delightful experience with us. Your wonderful comments warm our heart and give us great motivation in providing you the best service. We look forward to the pleasure of welcoming you back in the near future! Best regards, Christine Wong Resident Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great staff, very clean, good cafetaria and conveniently located in central Hong Kong. Part of the Hotel Jen chain managed by the Shangrila group, this is one of my favorite boutique hotel in Asia. I highly recommend for anyone visiting Hong Kong.
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Date of stay: January 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from JEN Hong Kong JEN Hong Kong, General Manager at JEN Hong Kong by Shangri-La
Responded 30 Jan 2023
Dear Henri, Greetings from JEN Hong Kong by Shangri-La. Thank you for sharing your delightful experience with us. Your wonderful comments warm our heart and give us great motivation in providing you the best service. We look forward to the pleasure of welcoming you back in the near future! Best regards, Christine Wong Resident Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Kaye D wrote a review Dec 2022
The hotel was conveniently located near an MTR station. And there were lots of restaurants near its location. The room had sufficient space. It also had a nice view of the ocean. Attention to detail was put into the toiletries, slippers and the sheets. Smelled nice and clean. Very courteous and responsive staff.. from front desk to cleaners. And we really appreciated the birthday cake they sent for the kid. It was so thoughtful of them. We’ll definitely stay here again.
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Date of stay: December 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from JEN Hong Kong JEN Hong Kong, General Manager at JEN Hong Kong by Shangri-La
Responded 29 Dec 2022
Dear Kaye D, Greetings from JEN Hong Kong by Shangri-La. Thank you for sharing your delightful experience with us. Your wonderful comments warm our heart and give us great motivation in providing you the best service. We look forward to the pleasure of welcoming you back in the near future! Best regards, Christine Wong Resident Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed for 7 days. Got a room with ocean view which was really nice. Hotel was well kept with all necessary amenities and HKU MTR station is just around the corner. Staff was friendly and helpful. Would definitely recommend it.
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Date of stay: November 2022
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from JEN Hong Kong JEN Hong Kong, General Manager at JEN Hong Kong by Shangri-La
Responded 23 Nov 2022
Dear pp3446, Greetings from JEN Hong Kong by Shangri-La. Thank you for sharing your delightful experience with us. Your wonderful comments warm our heart and give us great motivation in providing you the best service. We look forward to the pleasure of welcoming you back in the near future! Best regards, Christine Wong Resident Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We arrived early in the morning, and the hotel was kind enough to offer an early check-in. Under the new 0+3 policy, we have to do a PCR test every alternate days and the hotel is also nearer to one of the vaccination centers, saving us sometime to travel to the designated test centers. We also have to eat our lunch and dinner at the hotel with the food buying from the nearby restaurants. The room was reasonably big for 2 to dine in. The cleaner also did a great job in removing our left over takeaway boxes everyday. The roof top swimming pool is also nice. We regretted that we don't have the time to enjoy it. The staff is courteous and helpful.
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Date of stay: October 2022
Value
Service
Sleep Quality
Room Tip: Ask for a sea view room at high floors. The view is more enjoyable.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from JEN Hong Kong JEN Hong Kong, General Manager at JEN Hong Kong by Shangri-La
Responded 30 Oct 2022
Dear Oboke, Greetings from JEN Hong Kong by Shangri-La. Thank you for sharing your delightful experience with us. Your wonderful comments warm our heart and give us great motivation in providing you the best service. We look forward to the pleasure of welcoming you back in the near future! Best regards, Christine Wong Resident Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Clean and comfortable, feels like home. We enjoyed our stay there. Toiletries smell and feels natural. We could ask for unlimited amounts of plain water. We love the accessibility to the nearest station at HKU and short distance to central station.
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Date of stay: October 2022Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from JEN Hong Kong JEN Hong Kong, General Manager at JEN Hong Kong by Shangri-La
Responded 23 Oct 2022
Dear cynthiaaaa, Greetings from JEN Hong Kong by Shangri-La. We are delighted to hear about your staying experience. Your kind words are the greatest motivation to us all. We appreciate your compliments about our location, room and services. It will be our pleasure to provide you another delightful stay on your next visit. Best regards, Christine Wong Resident Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Clean rooms, nice facilities and the hotel staff was very friendly and supportive when needed.I do recommend it to enjoy the city from the west site. It's very close to the Victoria's Harbour port, good restaurants and grocery stores.
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Date of stay: October 2022Trip type: Travelled solo
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from JEN Hong Kong JEN Hong Kong, General Manager at JEN Hong Kong by Shangri-La
Responded 13 Oct 2022
Dear LEO R, Greetings from JEN Hong Kong by Shangri-La. Thank you for sharing your delightful experience with us. Your wonderful comments warm our heart and give us great motivation in providing you the best service. We look forward to the pleasure of welcoming you back in the near future. Best regards, Christine Wong Resident Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We've stayed there for a week due to renovation of our flat. With its excellent location, we can access the CBD area easily within 15 minutes, and we can access shops and restaurants nearby. Great swimming pool and nice staff.
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Date of stay: October 2022
Value
Service
Sleep Quality
Room Tip: request late check-out
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from JEN Hong Kong JEN Hong Kong, General Manager at JEN Hong Kong by Shangri-La
Responded 11 Oct 2022
Dear miffybdc, Greetings from JEN Hong Kong by Shangri-La. We are delighted to hear about your staying experience. Your kind words are the greatest motivation to us all. We appreciate your compliments about our location, services and facilities. It will be our pleasure to provide you another delightful stay on your next visit. Best regards, Christine Wong Resident Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$129 - US$202 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
香港仁民饭店, jen hotel hong kong
FORMERLY KNOWN AS
Hotel Jen Hong Kong by Shangri-La
LOCATION
ChinaHong KongWestern District / Hong Kong Island / Belcher / Western (Sai Wan)
NUMBER OF ROOMS
283
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Claim Your ListingJEN HONG KONG BY SHANGRI-LA HK$1,083 (H̶K̶$̶2̶,̶0̶4̶9̶) - Updated 2023 Prices & Hotel Reviews - China
Frequently Asked Questions about JEN Hong Kong by Shangri-La
Which popular attractions are close to JEN Hong Kong by Shangri-La?
Nearby attractions include Lo Pan Temple (0.5 km), Wheat & Wood (0.4 km), and The westwood (0.2 km).
What are some of the property amenities at JEN Hong Kong by Shangri-La?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at JEN Hong Kong by Shangri-La?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at JEN Hong Kong by Shangri-La?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at JEN Hong Kong by Shangri-La?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to JEN Hong Kong by Shangri-La?
Conveniently located restaurants include Vie-won-won, Feather & Bone - Sai Ying Pun, and Cafe Malacca.
Are there opportunities to exercise at JEN Hong Kong by Shangri-La?
Yes, guests have access to a pool and a fitness centre during their stay.
Does JEN Hong Kong by Shangri-La have an airport shuttle?
Yes, JEN Hong Kong by Shangri-La offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does JEN Hong Kong by Shangri-La have airport transportation?
Yes, JEN Hong Kong by Shangri-La offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at JEN Hong Kong by Shangri-La?
Yes, dry cleaning and laundry service are offered to guests.
Does JEN Hong Kong by Shangri-La offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.