Given the price we paid, I give this hotel 5 stars but overall I think it was a 4-star experience. Rooms are indeed pretty small, although designed well to take advantage of every corner of space, making them feel a bit more spacious than they look. Windows are a bit dirty though, and the TV is very old- also surprising that there is no Bluetooth speaker in the room. Staff are very friendly and helpful. Location is super convenient. The restaurant of the hotel is also great.
The staff were polite and helpful, food was delicious and freshly prepared and the view was glorious. Due to the Covid restrictions at the time, we bought take away food and ate it in the room. Your colleagues in the restaurant were very helpful at arranging a folding table which helped us feel like we were eating in a restaurant and made our holiday more special. The beds could be a little softer and an option for foam pillows would be helpful.
Breakfast Laksa is very good here. Staff are friendly and helpful. Room size is ok, clean and tidy. The bathtub in the washroom is a bit worn out. There is a rooftop swimming pool and a small gym. Very convenient location as there are lots of restaurant and a big supermarket (Yata).
The rooms are quite spacious and clean with lovely view of harbour. Great area of Hong Kong with lots of restaurants close by. Staff friendly and helpful, club area and roof top pool looked great. Would highly recommend this hotel
Booked this hotel for a night for some alone time and relaxation. I had booked the Superior City View Queen Room with Buffet Breakfast. First impression was that the location was prime, next to the HKU mtr station and surrounded by several amazing food options and convenience stores. However, upon arrival into check in, I felt that my check in staff was not very informative - for example letting me know basic info such as where breakfast is, even the fact that there is no longer a buffet breakfast due to covid, what the timings are and no room service after 10pm. I had to find out this information myself in the documents in the room, which is the first time I've experienced not getting told all this info at check in. As i was mostly in the room, due to gov restrictions on pool and gym closure, i didn't have many issues with the room in the day time. Main thing I noticed was that there was mold and dirt on the mirrors on the bedside beams. The bathroom was sufficient but the bathtub was surprisingly shallow and small, the water kept draining despite the knob being closed. The most horrible time I had was when I realized that I did not bring my earplugs. I had called down to reception to request for some but to my surprise, they said that they did not have any. I have family who work in the hospitality and hotel industry that have assured me that all hotels should carry ear plugs for guests as there may be noise or for business travellers who need to sleep better. Because of this I was not able to get any sleep as there was an Ice machine outside my room but i wasn't sure if the machinery noises came from that. I also heard noises from next door, random noises, banging sounds, and also a random drill at 4am. In the end I had to use tissues and the pillows to cover the noise to at least close my eyes for a bit. I was very impressed with the food at Cafe Malacca, despite no buffet breakfast, I ordered the Malaysian food set as I have heard several good things about the food here. It was very authentic and made me happy as I myself am Malaysian. This was definitely the highlight and I would come back for the food again, and maybe if the pool and gym open when Covid restrictions are lifted. …