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JEN Hong Kong by Shangri-La

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508 Queen's Road West, Western District, Hong Kong China
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永安旅遊
HotelJen.com
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About

#94 of 798 hotels in Hong Kong
Location
Cleanliness
Service
Value
Travellers' Choice
JEN Hong Kong by Shangri-La, a mid-range lifestyle hotel located in the Western District of Hong Kong Island, with the MTR HKU Station at its doorstep. It is home to a fascinating mix of vintage and modern, while featuring an East-meets-West culture in Hong Kong. The Hotel offers convenient proximity to key transport junctions - 10 minutes from Central and 30 minutes from the airport. Guests will enjoy complimentary Hotel Shuttle service to and from the Airport Express. Offering 283 tastefully designed guestrooms and suites, guests may enjoy panoramic views of Victoria Harbour in the harbour-view rooms or gaze at the blissful greenery in the mountain-view rooms. The Hotel is well-equipped with a Club Lounge, Lobby Bar, Rooftop Pool, 24-hour Fitness Centre and the famed Cafe Malacca restaurant. Unlimited, free high-speed WiFi, mobile charging stations are some features adding to Jen’s unique stay experience. **From Friday, 1 November 2019, all Food & Beverage outlets and services at JEN Hong Kong by Shangri-La will no longer participate in the Golden Circle programme.
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Room & Suite (452)452
Full view
Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Free shuttle or taxi services
Business Centre with Internet Access
Conference facilities
Wifi
Rooftop pool
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Airport transportation
Shuttle bus service
Taxi service
Banquet room
Meeting rooms
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Doorperson
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Blackout curtains
Air conditioning
Housekeeping
Interconnected rooms available
Room service
Safe
Bottled water
Flatscreen TV
Iron
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Residential Neighbourhood
Mid-range
Languages Spoken
English, Chinese, Japanese, Korean
Hotel links
Special Offer:Book Direct and Save

Location

Full view
97Great for walkers
Grade: 97 out of 100
79Restaurantswithin 0.5 km
4Attractionswithin 0.5 km
2,128Reviews38Q+A100Room tips
Traveller rating
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Popular mentions
Renee Y wrote a review 6 Mar
Hong Kong, China48 contributions41 helpful votes
Given the price we paid, I give this hotel 5 stars but overall I think it was a 4-star experience. Rooms are indeed pretty small, although designed well to take advantage of every corner of space, making them feel a bit more spacious than they look. Windows are a bit dirty though, and the TV is very old- also surprising that there is no Bluetooth speaker in the room. Staff are very friendly and helpful. Location is super convenient. The restaurant of the hotel is also great.
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Date of stay: March 2021Trip type: Travelled with family
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HongKongMIchelle wrote a review Feb 2021
Hong Kong85 contributions51 helpful votes
The staff were polite and helpful, food was delicious and freshly prepared and the view was glorious. Due to the Covid restrictions at the time, we bought take away food and ate it in the room. Your colleagues in the restaurant were very helpful at arranging a folding table which helped us feel like we were eating in a restaurant and made our holiday more special. The beds could be a little softer and an option for foam pillows would be helpful.
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Review collected in partnership with this hotel
Date of stay: February 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
1 Helpful vote
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Response from JEN Hong Kong JEN Hong Kong, General Manager at JEN Hong Kong by Shangri-La
Responded 1 week ago
Dear HongKongMichelle, Thank you for your valuable feedback which is most useful for our continuous improvement; as we strive to create most pleasant stays to all our guests. It is great to know that you had an overall most enjoyable stay and we hope to welcome you back again soon. Best regards, Michel Scheffers General Manager
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May C wrote a review Jan 2021
Hong Kong, China24 contributions9 helpful votes
Breakfast Laksa is very good here. Staff are friendly and helpful. Room size is ok, clean and tidy. The bathtub in the washroom is a bit worn out. There is a rooftop swimming pool and a small gym. Very convenient location as there are lots of restaurant and a big supermarket (Yata).
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Review collected in partnership with this hotel
Date of stay: January 2021
Value
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Location
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Response from JEN Hong Kong JEN Hong Kong, General Manager at JEN Hong Kong by Shangri-La
Responded 4 weeks ago
Dear May C, Thank you for your valuable feedback which is most useful for our continuous improvement; as we strive to create most pleasant stays to all our guests. It is great to know that you had an overall most enjoyable stay and we hope to welcome you back again soon. Best regards, Michel Scheffers General Manager
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CLov22 wrote a review Jan 2021
Hong Kong, China6 contributions
The rooms are quite spacious and clean with lovely view of harbour. Great area of Hong Kong with lots of restaurants close by. Staff friendly and helpful, club area and roof top pool looked great. Would highly recommend this hotel
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Review collected in partnership with this hotel
Date of stay: January 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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Response from JEN Hong Kong JEN Hong Kong, General Manager at JEN Hong Kong by Shangri-La
Responded 4 weeks ago
Dear CLov22, Thank you for staying at JEN Hong Kong by Shangri-La and sharing your delightful experience with us. Your wonderful comments warm our heart and give us great motivation in providing you the best service. We look forward to the pleasure of welcoming you back in the near future! Best regards, Michel Scheffers General Manager
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felicia wrote a review Jan 2021
Hong Kong, China108 contributions36 helpful votes
+1
Booked this hotel for a night for some alone time and relaxation. I had booked the Superior City View Queen Room with Buffet Breakfast. First impression was that the location was prime, next to the HKU mtr station and surrounded by several amazing food options and convenience stores. However, upon arrival into check in, I felt that my check in staff was not very informative - for example letting me know basic info such as where breakfast is, even the fact that there is no longer a buffet breakfast due to covid, what the timings are and no room service after 10pm. I had to find out this information myself in the documents in the room, which is the first time I've experienced not getting told all this info at check in. As i was mostly in the room, due to gov restrictions on pool and gym closure, i didn't have many issues with the room in the day time. Main thing I noticed was that there was mold and dirt on the mirrors on the bedside beams. The bathroom was sufficient but the bathtub was surprisingly shallow and small, the water kept draining despite the knob being closed. The most horrible time I had was when I realized that I did not bring my earplugs. I had called down to reception to request for some but  to my surprise, they said that they did not have any. I have family who work in the hospitality and hotel industry that have assured me that all hotels should carry ear plugs for guests as there may be noise or for business travellers who need to sleep better.  Because of this I was not able to get any sleep as there was an Ice machine outside my room but i wasn't sure if the machinery noises came from that. I also heard noises from next door, random noises, banging sounds, and also a random drill at 4am. In the end I had to use tissues and the pillows to cover the noise to at least close my eyes for a bit.  I was very impressed with the food at Cafe Malacca, despite no buffet breakfast, I ordered the Malaysian food set as I have heard several good things about the food here. It was very authentic and made me happy as I myself am Malaysian. This was definitely the highlight and I would come back for the food again, and maybe if the pool and gym open when Covid restrictions are lifted. 
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Date of stay: December 2020
Value
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Room Tip: Higher floor for better view of ocean, if you have an ice machine by your room, change rooms.
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2 Helpful votes
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Response from JEN Hong Kong JEN Hong Kong, General Manager at JEN Hong Kong by Shangri-La
Responded 6 Jan 2021
Dear fellyjelly, Thank you very much for staying with us and for sharing your feedback. I regret to learn of your disappointing stay experience and sincerely apologize for such serious shortcomings. I have since personally discussed your valuable points with our teams; as to ensure corrective measures are taken, together with reinforcing our training on service standards. There must be no excuses for our colleagues not to provide attentive, professional and personalized service for our valued guests: at all times. Thank you again for taking the time to share your valuable feedback to us and these will most certainly assist us to review and further enhance the quality of service for our valued guests. We will review and explore ways to improve upon these matters where possible. In addition, your kind compliments on our Café Malacca food quality is much appreciated. We truly hope that you will indulge us on this occasion and provide us with the opportunity to welcome you back to JEN Hong Kong by Shangri-La again soon. Best regards, Michel Scheffers General Manager
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PRICE RANGE
US$90 - US$159 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
香港仁民饭店, jen hotel hong kong
FORMERLY KNOWN AS
Hotel Jen Hong Kong by Shangri-La
LOCATION
ChinaHong KongWestern District / Hong Kong Island / Belcher / Western (Sai Wan)
NUMBER OF ROOMS
283
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Frequently Asked Questions about JEN Hong Kong by Shangri-La
Which popular attractions are close to JEN Hong Kong by Shangri-La?
Nearby attractions include The University of Hong Kong (0.6 km), Sun Yat Sen Memorial Park (1.1 km), and Hopewell Centre (1.0 km).
What are some of the property amenities at JEN Hong Kong by Shangri-La?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at JEN Hong Kong by Shangri-La?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at JEN Hong Kong by Shangri-La?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at JEN Hong Kong by Shangri-La?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to JEN Hong Kong by Shangri-La?
Conveniently located restaurants include Burger Joys (Tai Yik House), Feather & Bone - Sai Ying Pun, and Electric Ave.
Are there opportunities to exercise at JEN Hong Kong by Shangri-La?
Yes, guests have access to a pool and a fitness centre during their stay.
Does JEN Hong Kong by Shangri-La have an airport shuttle?
Yes, JEN Hong Kong by Shangri-La offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at JEN Hong Kong by Shangri-La?
Yes, dry cleaning and laundry service are offered to guests.
Does JEN Hong Kong by Shangri-La offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at JEN Hong Kong by Shangri-La?
The staff speaks multiple languages, including English, Chinese, Japanese, and Korean.