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28 Wai Man Road, Sai Kung, New Territories, Hong Kong China
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Traveller (89)
Room & Suite (24)
Pool & Beach (6)

About

#316 of 803 hotels in Hong Kong
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Free High Speed Internet (WiFi)
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40Reviews0Q+A17Room tips
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Lily H wrote a review Yesterday
1 contribution
What a disappointment at WM hotel for our anniversary celebration, despite the convenient location, free shuttle bus service to Hang Hau MTR Station, nice harbour view and friendly staff. The price that you pay for this 5star hotel, you can get better service in 3+ or 4star hotels. The bad experience started with inefficient check-in procedure on a Thursday afternoon (public holiday on the next day). There was a long queue and even with 4 reception counters, we had to wait 90minutes!!! Since WM hotel is a newer hotel, it should have considered to invest in few self check-in counters to cope peak seasons and shorten the waiting time. If that option is too expensive, hotel staff shall be more attentive and offer water or juice to guests, who are waiting in the line. The room itself is spacious, modern and clean, the bathtub is a bit small but nicely designed. We booked harbour view room with spacious balcony. The mattress and bed linen are hard, not soft like in other hotels. The food variety at breakfast venue was fair to poor, the food quality was not to the standard of a 5 star hotel. DimSum tasted like the ones from 7/11 convenience store, the pastries were not fresh and tasted like from previous day. We felt like having breakfast in a big university canteen, so you can imagine the food quality. The highly overrated infinity pool was closed during our stay due to typhoon signal T3. Even it was a dry sunny morning with blue sky, the hotel had to follow the rules and kept the pool closed. The main reason for booking the WM hotel for our anniversary, was to enjoy the infinity pool, otherwise we won’t pay so much for just staying in the hotel room and spending half an hour in the small gym. For the same price, we had much better experience and perks in other 5 star hotels. Since, we couldn’t use the infinity pool, we would have appreciated if the hotel management would be more proactive and offered us compensation like a voucher for a day use at the pool on another day with better weather condition. This won’t occur extra cost for the hotel, rather they will receive some profit, since we wont occupy any rooms but will order & pay drinks at the pool. The response of the hotel management was that due to Covid-19 measures, they only have limited time slots for hotel guests and these time slots are always fully booked. From our point of view, there are less demand on weekdays, therefore the hotel could offer day use voucher for the pool only at non peak times. All in all, we won’t recommend this hotel if you value price performance ratio and food quality. But if you are stuck in HK and want to try newer overpriced hotels, then feel free to check out WM hotel.
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Date of stay: July 2022Trip type: Travelled as a couple
Room Tip: WiFi network is soso, power is not strong enough, it took long time to charge phones. Breakfast...
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cloe c wrote a review Jun 2022
Hong Kong, China2 contributions1 helpful vote
We booked this hotel for a weekend staycation. Good things first. The hotel rooms are pretty nice and modern with nice toiletries. The location of the hotel is pretty good, within walking distance of the beach and restaurants. The staff was friendly. However, there are still many problems at the hotel. It was Friday afternoon and it took us about half and hour for check-in as there were only three counters working. The breakfast buffet was okay - it had a good range of food but the stations weren't refilled frequently enough. What was worst was that there was construction work on Saturday morning and afternoon, loud enough to be heard inside the rooms. I understand that there is still construction work to be done, but I wish the hotel would have chosen weekdays where there are less guests instead of the weekend!
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Date of stay: June 2022
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Invisbleman wrote a review Jun 2022
California4 contributions
My first staycation during this year. I would say i had a wonderful stay with my wife. Check-in was smooth ( may be because It is weekday) , could get the key within 20 mins. I got the seaview room and it was a comfortable room. Mini-bar items are free! The swimming pool was terrific we like the most! We took so many pics lol ( be careful to drop the phone though) . Staffs were so polite and friendly. Check -in was Kenny and unbeatable service ! Housekeeping staffs were so friendly . We requested more slippers and towels as got wet after swim, they came so fast like within 2 mins and greeted us with friendly voice. ( dun call operator as never pick up lol so we called front desk instead) We had lunch at the M-Thai. Nice environment and food & drinks were nice too but had limited choices though. Dinner time we just went out to have some seafood in nearby chinese restaurants. Not bad ! When returning to hotel, saw some cows lol interesting! Pretty good staycation experience!
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Date of stay: June 2022Trip type: Travelled as a couple
Room Tip: Try to book studio room as have better bath tub lol
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Response from Yu Helen, 銷售 at WM Hotel
Responded 1 week ago
Dear Invisbleman, Thank you very much for your compliments and support of WM Hotel! We are happy to know that you had an enjoyable stay at WM Hotel. I would definitely share your gracious feedback with the team, especially Kenny, since your kind words would be the motivation for them to achieve further. It's our honor to hear that everything was up to your satisfaction. We hope to have the honor of serving you again soon! Best regards, Helen Yu Executive Assistant Manager – Sales & Marketing WM Hotel
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Ruthyip wrote a review Jun 2022
Hong Kong, China4 contributions4 helpful votes
We booked 2 rooms with hotel reservation directly, Mr Brian Leung is nice to answer all my questions patiently. Our stay is for birthday celebration, it's great to have been upgraded to have sea view room with balcony. Everything is new, front desk staffs are nice and the rooms are spacious. My girl like the bathtub especially as it's big enough to accommodate two of us at once . However, the hotel hair dryer is not powerful enough and the model is outdated. Great to have free mini bar in room. The swimming pool is perfect! it's definitely the highlight of this hotel! Overall a good stay- and would come again.
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Date of stay: June 2022
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Response from Yu Helen, 銷售 at WM Hotel
Responded 3 weeks ago
Dear Ruthyip, Thank you very much for your compliments and support towards WM Hotel. First of all, we are delighted to learn that you are satisfied with our staff. Definitely, we will share your kind words with the team as recognition for their devotion to service excellence. It’s also lovely to hear that you like our swimming pool and complimentary in-room mini bar. For the opinions on our room facilities, we have passed it to the concerned department for review and improvement. Thank you for sharing your valuable comment. We look forward to offering you another memorable experience in the future. Best regards, Helen Yu Executive Assistant Manager – Sales & Marketing WM Hotel
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alliciia wrote a review Jun 2022
Hong Kong, China1 contribution
My bf and I reserved the One Piece staycation package during Dragon Boat Festival. We went to the WM café to enjoy our afternoon teaset before check-in. The café's decor reminds me much of a collage/university's canteen, which is totally not up to a hotel standard. Anyway, the teaset was set on our table but no staff told us about our beverages. Therefore, my bf asked waitress A and she told him to get drinks in the self-service area, while explicitly no one was at that area. Nevertheless, my bf did as they told. Then, waitress B stopped my bf and asked him what he was doing at the self-service area (in a mildly impatient tone), my bf replied that a waitress told him to fetch drinks by ourselves here. Waitress B told him there is only one glass of coffee/tea per person for the afternoon teaset. My bf returned to his seat and we continued our meal. Afterwards, we ordered two cups of coffee and tea. We waited for a long time that many customers, who entered the café at about the same time as us, has already finished their teaset and left. So we asked, by sheer luck, waitress B about our order. She acknowledged in a carefree manner and left. After waiting for around 10 more minutes, our drinks still have not appeared on our table. I was about to wave my hand when waitress B showed me a shocked face(which obviously shows that she forgot about our order). She casually walked away, and we were not sure if she was fixing the mistake. After like 15 more minutes, a pot of tea (a twiling teabag hanging outside the pot) and a cup of coffee finally appeared in front of us. We waited for more than 30 minutes just for a tea bag and a press on the nespresso machine. We were quite annoyed and furious because it wasted a lot of time! We have not even entered the room and these are the service we got as customers who paid for nearly HK$3,000! This kind of service is totally unacceptable even in a normal restaurant. It seems that the staff do not communicate at all and internal instructions are confusing. The waiters basically embarrass customers by giving false information. This experience completely ruined our vacation mood. I can say that I would never visit this hotel again, unless they have better service.
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Date of stay: June 2022Trip type: Travelled as a couple
Room Tip: Do not expect any help from service team, The rooms are fine so it'd be better not to buy...
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Response from Yu Helen, 銷售 at WM Hotel
Responded 4 weeks ago
Dear alliciia1, Thank you very much for your review. Please accept our sincere apologies for the service shortfalls during your stay and the inconvenience that may have caused you. We highly appreciate your detailed review, which made us aware of what we are not doing well and ensured we deliver an experience that matches our guests' expectations. Please rest assured we have taken the feedback very seriously and have shared it with the related departments as a source of improvement. Once again, I would like to extend our apology for all the inconvenience and disappointment caused to you. I sincerely hope that we will have the chance to welcome you back and recover your impression of the hotel in the near future. Best regards, Helen Yu Executive Assistant Manager – Sales & Marketing WM Hotel
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Eric wrote a review Jun 2022
Hong Kong, China15 contributions
+1
I have booked a seaview room and chill with my friends. The location of the hotel is actually prime, facing the sea with panoramic view. I love the architecture of the hotel, which is kind of Japanese style! Simple geometric frames at the entrance. There were quite a lot of people checking in at 3, suggest to check in first n have a lunch at the city area, then come back to get the room. Staffs are friendly and patient. The room size is cosy, simple. The green bed headboard is rarely seen and not my cup of tea. We have a balcony and the scene is stunning day n night! As I said the location is excellent so the infinity pool got the best view in Sai Kung. Due to the social distancing, they have different slots for swimming but the time is a bit too short, suggest to have at least 2 hours in each slot. Suggest to have more pool chairs. They have a very beautiful little chapel like a white flying angel. This is good for wedding event and foral decor creates a pure, calm and romantic ambience! Breakfast is just right to give you a refreshing start. As we stay for 2 nights, so we have time to go wakeboarding on the 2nd day. There are also lots of boat tour at the pier. Plenty of good restaurants at Sai Kung Area. Drinks are free on the 1st night. Since the hotel is quite new, a bit surprise on the interior has some water dripping marks and the carpet floor is not quite flattened. We are easily get lost along the corridor from 1 tower to another tower. More signs along the corridor might help. Overall we had a good time as staying in hotel is very relaxing with crazy friends.
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Date of stay: May 2022
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Room Tip: Seaview with balcony or chapel view.
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Response from Yu Helen, 銷售 at WM Hotel
Responded 4 weeks ago
Dear AnnienEric, Thank you for choosing WM Hotel and taking the time to share your comments with us. It is always delightful to hear from our happy guests and know about your amazing stay with us. Receiving such positive feedback will motivate us to further improve our commitment to delivering good service. We have passed your opinions on swimming pool policies, interior, and signages to the concerned departments for review. We love to have you back for more memorable moments in the near future. Best regards, Helen Yu Executive Assistant Manager – Sales & Marketing WM Hotel
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Michelle L wrote a review Jun 2022
2 contributions1 helpful vote
🈶️免費shuttle bus , very good ! No transportation fee ! 泳池🈚️邊都幾靚!酒店好新酒店design 好🈶️特色,有D Japan feel , 我間房響响海very nice , 沐室好靚最鍾意🈶️L’OCCITANE shampoos n bath gel n conditioner, 有品味!😎😎 nice ! All staffs are nice specially bell boys n front desk staffs , friendly n helpful! Hotel in sai kung , 食嘢同買野都好方便,貴食海鮮平食出名波羅包葡撻都超好味! 酒店內🈶️THAI FOODS Restraunt, foods okok 都好味, 不過就🈚️Pathai noodles 🤣🤣😋, 酒店我住到吾想走,因為好relax ! 真係繁市中的綠洲! 🌴🪵🌱🌿☘️🍀🌳🌵👍🏻👍🏻🥰🥰我都同意嘅! 我玩得好happy ! Thank you very much ! 加埋出下海正呀! 而hotel 改善的地方係hotel telephone line 打入打左好多次都🈚️人接聽,🈶️無攪錯呀!🤨🤬😖需要增加人手接聽電話!酒店早餐都好食okok! 酒店環境好寧靜好舒服,工作忙去住下叉叉電好最好不過!仲有房內🈚️紙同筆吾方便呀!請provide la ! Aiya !🤣🤣風筒好🔥熱勁慢哈哈,都係小問題姐! 🤣🤣 好想再make my staycation WM hotel again! 🥳🤩🥳🤩🥳🤩🥰😘😇 haha
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Date of stay: May 2022
Location
Service
Sleep Quality
Room Tip: 房好tidy n new , spacious, very like bath room , 有露台正呀!哂衫!nice Seaview view
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Response from Yu Helen, 銷售 at WM Hotel
Responded 4 weeks ago
親愛的michellelA1816QS 感謝閣下入住 WM 酒店,並分享住宿體驗。 很高興酒店的住宿及餐飲能令您滿意,同時感謝您欣賞同事專業的服務態度,我們致力為每一位客人提供親切及周全的服務,。 有關電話接聽、客房用品及設備的意見,相關部門已作檢討,將會加添人手及配備以力臻完善。 感謝您的支持,期待您再次光臨 WM 酒店。 此致 WM酒店 行政助理經理 - 市場及銷售 Helen Yu
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Sarah wrote a review May 2022
Hong Kong, China36 contributions30 helpful votes
+1
My family and I have just spent 2 nights at the WM Hotel in Sai Kung The specifics: - I booked a Superior room with king bed and was upgraded to a Deluxe with Balcony - The architecture of the hotel is modern, it’s 3 buildings connected together and is located walking distance from the pier (to board a junk for the day) and shops - The room itself had a large king sized bed, big bathroom with shower and a large separate bathtub and nespresso machine - It had a balcony but sadly no furniture to sit on - The room rate included buffet breakfast for 2 adults and you could book a breakfast time slot at check in - We arrived at 4pm on a Friday and were checked in 30 minutes later - The hairdryer that was provided had very little power so I suggest you pack your own from home The pool - The pool is certainly a highlight of the hotel as it’s a long infinity pool on the rooftop - Pool slots could be booked by phone or by visiting the fitness centre - The pool only has 17 deck chairs around the outside, no bathrooms on the pool level or F&B service. It’s not the sort of pool you’d relax next to for a long time - There’s a lifeguard on duty but due to the shape of the pool they can’t see a lot and seemed to be more interested in their mobile phone F&B - The buffet breakfast was ok but it’s not full service like you’ll see at other 5 star hotels - It had a canteen feel to it where you choose where you want to sit after walking in and help yourself to coffee from the machine etc - There was a variety of options - my kids enjoyed the noodle station and donuts on the pastry station - The room service menu was short and when I phoned at 6pm they had already run out of the Hainanese chicken rice. I was advised the order would take 30 minutes and it took 1 hour to arrive Comments - The hotel is in a great location - The pool is lovely and really is a highlight - It’s very very difficult to get hold of anyone from the phone in the room. It took me 1 hour to get hold of anyone to request more bath towels, they just don’t answer the phone - I had also tried to phone them to confirm my booking the day of arrival as I hadn’t received any other emails from them, but no one answered the phone - As others have mentioned it’s not like other 5 star hotels, they could do so much more to give it more wow factor but they haven’t
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Date of stay: May 2022Trip type: Travelled with family
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Christine W wrote a review May 2022
Hong Kong, China193 contributions27 helpful votes
+1
Overall is good. I booked a twin room with balcony for 3 people, room is fine and clean, not spacious but enough for an extra bed. Staffs are helpful and nice. There are lot of seafood restaurants around, you can enjoy the coastal walk just outside the hotel. Tips: it is not necessary to book the room with balcony, as they are all at the ground floor, next to the road, that’s why the balcony planted with some tall trees which is for keeping client’s privacy. I think no one would like to go out there. A standard room is enough if you don’t need any special arrangements.
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Date of stay: May 2022Trip type: Travelled with friends
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Response from Yu Helen, 銷售 at WM Hotel
Responded 27 May 2022
Dear Christine W, Thank you for choosing WM Hotel and taking the time to share your comments with us. Meeting our guests' expectations will always be our uppermost priority, and receiving such positive feedback will motivate us to further improve our commitment to delivering good service. Thank you for your opinions about the balcony room. Premier Greenview with Private Garden room on the ground floor is one of our signature room types that welcome doggies. On the other hand, the balcony rooms provide a private outdoor area for guests to easily access nature, which fits different guests' needs and preferences. We love to have you back for more memorable moments in the near future. Best regards, Helen Yu Executive Assistant Manager – Sales & Marketing WM Hotel
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Kal_llh wrote a review May 2022
Hong Kong, China5 contributions1 helpful vote
The design of the hotel is modern, but the interior design is weird, and the quality of the renovation material is low. The balcony in the room is big but empty, they can actually buy some cheap and cozy chairs from Taobao to make the balcony more descent. And we booked sea view room at 1800 hkd , you can see the ocean view, but it’s a bit too close to the street. The pool has a very good view, no drinking is such a waste, and if you wanna have a sip of your drink, be careful, coz the staff will treat you as criminal, the staff approached us and reminded us every time when we went to toilet. “No drinking ok? I still see your friend had a sip of the drink.” I understand the policy, but if she could have told us nicely, our experience would be much better. however, I saw 3 western guests drank there but no one talk to them, consistency?! And the hotel breakfast area is like a food court, the fried noodle and the chicken congee are amazingly taste terrible. Overall stay experience was bad and disappointed. But I have to say, most of the staff are warm and friendly, especially the front desk, concierge and gym counter staff, but definitely not the lady working at the pool, she really ruined my pool experience.
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Date of stay: May 2022Trip type: Travelled as a couple
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Response from Helen Yu, Sales at WM Hotel
Responded 20 May 2022
Dear Kal_llh, Thank you very much for leaving your valuable comment. First of all, please accept our sincere apologies for the inconvenience caused in the swimming pool area during your stay. We have looked into the matters with the management to ensure such a situation will not happen again. We appreciate you sharing your opinions on our swimming pool policies, room décor and the breakfast. Please be assured that your comments have been discussed, and improvements will be taking place. We are delighted to learn that you are satisfied with most of our staffs. Definitely, we will share your kind words with the team as recognition for their devotion to service improvement. I sincerely hope that we will have the chance to welcome you back and recover your impression of the hotel in the near future. Best regards, Helen Yu Executive Assistant Manager – Sales & Marketing WM Hotel
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PRICE RANGE
US$200 - US$300 (Based on Average Rates for a Standard Room)
LOCATION
ChinaHong KongNew Territories / Sai Kung
NUMBER OF ROOMS
260
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Frequently Asked Questions about WM Hotel
Which popular attractions are close to WM Hotel?
Nearby attractions include Hong Kong Geopark (0.4 km), Sai Kung Promenade and Seafood Street (0.7 km), and Hong Kong UNESCO Global Geopark (0.4 km).
What food & drink options are available at WM Hotel?
Guests can enjoy an on-site restaurant during their stay.
What are some restaurants close to WM Hotel?
Conveniently located restaurants include Honeymoon Dessert (Sai Kung), Chuen Kee Seafood Restaurant, and Little Cove Espresso.
Are there any historical sites close to WM Hotel?
Many travellers enjoy visiting Yim Tin Tsai (2.9 km) and St Joseph's Chapel (2.9 km).