This is my 2nd stay at Hotel Icon and it is always the best hotel for staycation. This time I booked a room with seafood dinner at Above & Beyond. The food was delicious and the service was nice. I would like to say a big thank you to Guest Relations- Sammi! She made our stay more comfortable with good advice and awesome service. She was very nice and kind. I can see that she treats the guest like a friend and her hospitality is from the bottom of her heart. Sammi is such a hidden gem! Keep up the good work and I wish Sammi and Hotel Icon continue success in the future! I would definitely come back again!
Excellent stay. Stayed at the Hotel Icon overnight to celebrate a special birthday. To say it was outstanding would be an understatement. The hotel’s decor is has an understated elegance. It’s full of quirky art pieces that are very interesting. We particularly like the big paintings of Hong Kong street scenes. The service was consistently above par. All the staff were polite, charming, attentive, and happy. We walked in our room to find special birthday treats and personal notes from the GM (Richard Hatter) and the service team. Such a lovely surprise. Would highly recommend a stay in this hotel.
The call center service at the Hotel ICON is very professional. The staff listened to my changing booking request with a very patient attitude. She was very helpful to direct my request to the Green restaurant. I finally enjoyed my delicious lunch at the Hotel ICON.
Enjoy the lunch meal at the Green of Hotel ICON. Foods are value for money. Attentive service provided by Anthony. You must have to try the home made bread. Highly recommend the Green to those food lovers.
Good vibe and ambiance, love the day light and sense of space and the loving staff, esp Yan the beautiful lady who served our table :))))) so nice and attentive! food are so good and everything made my birthday celebration chill and enjoyable!
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