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The Ritz-Carlton, Hong Kong

No.1 Austin Road West International Commerce Center, Kowloon, Hong Kong China
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Traveller (13049)
Room & Suite (2903)
Dining (1409)
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About

#1 of 605 hotels in Hong Kong
Location
Cleanliness
Service
Value
2023 Travellers' Choice Best of the Best
Occupying floors 102 to 118 of the International Commerce Centre in Kowloon, The Ritz-Carlton, Hong Kong, is the highest hotel in the world. The 5-star Hong Kong hotel's 312 guestrooms offer spectacular city and harbor views. The hotel offers guests an epicurean journey in the sky with its six distinctive dining venues, including state-of-the-art Michelin-starred Italian restaurant Tosca di Angelo and Michelin two-starred Chinese restaurant Tin Lung Heen as rooftop bar Ozone at 490 meters above sea level. For those wishing to relax and indulge, The Ritz-Carlton Spa Hong Kong, located on the 116th floor, features nine deluxe treatment rooms and two couple's suites, redefining the urban spa experience in the city and across Asia. The hotel features a fully equipped fitness center, outdoor Jacuzzi, and an indoor pool on the 118th floor with a 28m x 7m LED screen on the ceiling, as well as one of the largest ballrooms in the city at 870sqm. Complemented by an additional four meeting rooms, the ballroom has become the major social venue for Hong Kong and has set the benchmark for events in the region.
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Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Hiking
Entertainment staff
Children's television networks
Valet parking
Paid private parking on-site
Wifi
Hot bath
Pool / beach towels
Rooftop pool
Pool with view
Adult pool
Indoor pool
Heated pool
Fitness / spa changing rooms
Fitness classes
Personal trainer
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Happy hour
Kid-friendly buffet
Kids' meals
Outdoor dining area
Snack bar
Special diet menus
Wine / champagne
Rooftop bar
Evening entertainment
Walking tours
Board games / puzzles
Nightclub / DJ
Video game console
Children Activities (Kid / Family Friendly)
Highchairs available
Airport transportation
Car hire
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Spa
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Hand massage
Head massage
Manicure
Massage
Neck massage
Pedicure
Steam room
Waxing services
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Executive lounge access
Gift shop
Newspaper
Shared lounge / TV area
Shops
Butler service
Doorperson
First aid kit
Umbrella
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Dining area
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Bathrobes
Housekeeping
Interconnected rooms available
Room service
Safe
Seating area
Separate dining area
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Electric kettle
Flatscreen TV
On-demand films
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Mountain view
Ocean view
City view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
Marina View
Luxury
Languages Spoken
English, French, Russian, Chinese and 6 more

Location

No.1 Austin Road West International Commerce Center, Kowloon, Hong Kong China
Name/address in local language
The Ritz-Carlton, Hong Kong
8,233Reviews79Q+A100Room tips
Traveller rating
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Jackyyyyy wrote a review Today
Hong Kong, China2 contributions
We went for a friends’ dinner at Tin Lung Heen. Needless to say food and services are top notch - with helpful, friendly and attentive services. Particularly love the huadiao crab with steamed egg white. Thanks Anson for the hospitality and food recommendation that evening!
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Date of stay: March 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Jhell P wrote a review Yesterday
Hong Kong, China87 contributions81 helpful votes
+1
This is our first access to this club lounge thru our Centurion Platinum card membership. The experience is very satisfying. Today is our wedding anniversary and the whole team truly made it very special. Thanks to the chefs and the FOH from reception Mark to the service team Franco, Leonardo, Kristie and Fiona. The food served are all delicious and well prepared, the selection is just about the right amount of choices and matches our appetite. Thank you all for your attention to details, you’re all very polite, engaging and caring. We really appreciate the thoughtful gesture of providing us with anniversary cake and a little Leon Pierre to remember you by. Keep up the good work and all the best to you all. Cheers.
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Date of stay: April 2024
Value
Location
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Service
Trip type: Travelled as a couple
Room Tip: It’s worth it.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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cherccy wrote a review 18 Apr
Hong Kong, China2 contributions
The hotel has an amazing view of the skyline and the Victoria Harbour of Hong Kong. Staff are very professional as well, especially Natie So from Guest Relations who prepared decorations and personalized welcome card for us and provided a detailed introduction of the room to us. The rooftop bar Ozone offers a relaxing environment as well. The signature cocktails designed from different elements of nature is very unique. Thanks to Circle who provided useful recommendations for the drinks and professional services.
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Date of stay: April 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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francis799 wrote a review 17 Apr
5 contributions3 helpful votes
We had a wonderful day at The Ozone bar! It was a sunny, laid back afternoon drink with a visiting friend. Sharmaine was very accommodating at the reception and Svensen and Mario made sure we had our drinks served chilled and the table well-maintained. Will definitely come back!
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Date of stay: April 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Anas Bencheqroun, Other at The Ritz-Carlton, Hong Kong
Responded 2 days ago
Dear An Afternoon Chill, Thank you for your wonderful review at Ozone. We are delighted to hear that you had a great time enjoying Ozone. It is wonderful to know that you loved the drinks, the breathtaking view, as well as the impeccable service provided by our Ladies and Gentlemen. At The Ritz-Carlton, Hong Kong, we are devoted to curating extraordinary experiences for our guests with the finest personal service and a warm, relaxed, yet refined ambience. Rest assured, your kind words have been shared with Sharmaine, Mario and Svensen. We hope to have the pleasure of welcoming you back soon. Yours sincerely, Anas Bencheqroun Acting General Manager The Ritz-Carlton, Hong Kong
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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TravelJunkie_BabuLee wrote a review 16 Apr
Mumbai, India21 contributions7 helpful votes
Quite a few rooftop cocktail bars in Hong Kong don’t offer quality cocktails, perhaps because they believe the crowds will come in for the view of anyway. Bar Ozone not only offers a stellar view of the Hong Kong skyline but also a selection of really well thought-through and skilfully-executed signature cocktails. I take all my visiting friends to Bar Ozone and it’s always such a fantastic experience. Misan is on the ball and takes such good care of us along with the guest experience manager, Adam Vayda. Thanks and I’ll see you again, soon.
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Date of stay: April 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Anas Bencheqroun, Other at The Ritz-Carlton, Hong Kong
Responded 2 days ago
Dear TravelJunkie_BabuLee, Thank you very much for your wonderful review. We are thrilled to hear that you had a fantastic experience at Ozone and that you appreciate not only the stellar view of the Hong Kong skyline but also the selection of well-crafted signature cocktails. It brings us joy to know that you choose to bring your friends to Ozone and that you consistently have a fantastic time. Our Ladies and Gentlemen are dedicated to providing warm and attentive service, and we are delighted that they took such good care of you. We are committed to providing the finest personal service and facilities for our guests, ensuring a warm, relaxed, yet refined ambiance. Rest assured, your appreciative comments have been shared with Adam and Misan. We look forward to welcoming you back soon. Yours Sincerely, Anas Bencheqroun Acting General Manager The Ritz-Carlton, Hong Kong
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Martina D wrote a review 15 Apr
2 contributions1 helpful vote
We had the pleasure to meet William on our night drinks at the Ozone! The experience was amazing, he is very funny and entertaining without crossing boundaries which is very rare nowadays. We had so much fun, from the time we enter the rooftop, he took care of us in such a nice way, got some additional drinks, suggested amazing ones that we enjoyed so much! and he got 4/5 of our nationalities right, which was so fun! 😂 we would definitely come baci and hope to see him again! We were here for work so having such a great service was definitely much appreciated! Thank you William, you are amazing! you make the experience unforgettable for sure!
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Date of stay: March 2024
Value
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Location
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Service
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Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Anas Bencheqroun, Other at The Ritz-Carlton, Hong Kong
Responded 4 days ago
Dear E5461OAmartinad, Thank you very much for sharing your amazing experience at the Ozone. I am thrilled to hear that you had a fantastic time at Ozone, and I am especially delighted to know that William provided you with exceptional service. It is wonderful to hear that he was able to entertain you and make your experience enjoyable without crossing any boundaries. His attentiveness in taking care of you, suggesting amazing drinks, and even guessing the nationalities of your group made the experience fun and engaging. At The Ritz-Carlton, Hong Kong, our Ladies and Gentlemen always strive for excellence and deliver the highest standards of service to our valuable guests. Rest assured, your generous compliments have been shared with William. We hope to have the pleasure of welcoming you back soon. Best regards, Anas Bencheqroun Acting General Manager The Ritz-Carlton, Hong Kong
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Alice R wrote a review 15 Apr
1 contribution1 helpful vote
We had an amazing time!! Celebrated our friends birthday and all went perfect. A lot thanks to Svensen and Mario who gave great service on all aspects! Loved it and the cake was delicious. We would recommend it to anyone looking for a place to celebrate in Hong Kong. The view is beautiful as well
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Anas Bencheqroun, Other at The Ritz-Carlton, Hong Kong
Responded 3 days ago
Dear H3390JSalicer, Thank you very much for your wonderful review. I am thrilled to hear that you had an amazing time celebrating your friend's birthday at Ozone. Please allow me to wish your friend a belated happy birthday! It brings us great joy to know that our Ladies and Gentlemen provided you with excellent service in every aspect of your visit. Their dedication to delivering exceptional service is truly commendable. We are also delighted that you enjoyed the delicious cake we offer and the breathtaking view from the 118th floor. At The Ritz-Carlton, Hong Kong, we are devoted to curating extraordinary experiences for our guests with the finest personal service and a warm ambiance. Rest assured, your warm comments have been shared with Svensen and Mario. We look forward to welcoming you back and providing you with another great dining experience. Yours sincerely, Anas Bencheqroun Acting General Manager The Ritz-Carlton, Hong Kong
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Juliane R wrote a review 15 Apr
1 contribution2 helpful votes
Stone created amazing drinks for us. Best bar in town. We will be back shortly. We had a special made cocktail as per our request. We also got some snacks. Stone hosted us in a very nice way. The bar is overlocking Hongkong. Dont miss it. We just loved it.
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Date of stay: April 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Anas Bencheqroun, Other at The Ritz-Carlton, Hong Kong
Responded 3 days ago
Dear 894julianer, Thank you very much for your excellent review. I am thrilled to hear that Stone created amazing drinks for you and that you consider Ozone the best bar in town. Your satisfaction means a lot to us, and we are delighted to know that Stone hosted you in a very nice way. The fact that you had a special cocktail made to your request and enjoyed the snacks adds to the overall experience. At The Ritz-Carlton, Hong Kong, we aim to provide exceptional service and create unforgettable moments for our guests. Rest assured, your kind compliments have been shared with Stone. We hope to have the pleasure of welcoming you back! Yours sincerely, Anas Bencheqroun Acting General Manager The Ritz-Carlton, Hong Kong
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Dreamer592174 wrote a review 15 Apr
1 contribution1 helpful vote
Landed in Hong Kong on my birthday after a 15+ hour flight and was greeted by the friendliest staff at the Ritz Carlton. Remi, in guest relations, treated me to the most unexpected surprise by decorating our room pre-arrival with a lovely birthday message. The drapes automatically opened upon entering the room to this view! It was magical. We then enjoyed cocktails at Ozone bar and were shown to the best outdoor seat overlooking the most incredible Hong Kong skyline. The birthday surprises continued with Adam, Ozone’s guest relations manager, sharing a festive group shot with us. Dinner at Tin Lung Heen was exquisite. Steven, our server, provided the best recommendations and was so very knowledgeable about each dish and wine offering, particularly the Chinese wine. Everything about our first night in Hong Kong was exceptional and so personal given the many guests that come through this iconic hotel’s doors. The Ritz lives up to its reputation of world class service and luxury hospitality once again!
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Anas Bencheqroun, Other at The Ritz-Carlton, Hong Kong
Responded 2 days ago
Dear Dreamer592174, Thank you very much for your heartfelt review. I am thrilled to hear that you had an exceptional experience at The Ritz-Carlton, Hong Kong, especially on your birthday. Please allow me to extend a belated happy birthday to you! It brings us great joy to know that Remi went above and beyond to decorate your room with a lovely birthday message, creating a magical and unforgettable moment for you. The breathtaking view from your room and the best outdoor seat at Ozone added to the enchantment of your celebration. We are delighted that Adam continued the birthday surprises by sharing a festive group shot with you. Your dining experience at Tin Lung Heen, guided by Steven, was exquisite with his knowledgeable recommendations and expertise in Chinese wine. At The Ritz-Carlton, Hong Kong, we are devoted to curating extraordinary experiences for our guests, providing the finest personal service and a warm, relaxed, yet refined ambience. Rest assured, your kind words have been shared with Remi, Adam, and Steven. We hope to have the pleasure of welcoming you back soon. Yours sincerely, Anas Bencheqroun Acting General Manager The Ritz-Carlton, Hong Kong
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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mm1104 wrote a review 14 Apr
Los Angeles, California1 contribution1 helpful vote
We were completely blown away with the experience we had at the Ozone Bar. It surely will be a memory to hold onto for a lifetime. Our start to the experience was initially a rocky one. We had reservations for the evening after dinner. However, as we got to the Ritz Carlton, we were stopped by staff informing us that the bar was already packed and full so we might not get a seat even with reservations. We were told that we wouldn’t get the full experience due to too many walk-ins. It was disappointing to feel as if we were being pushed away even before we got to get a taste of the experience. We traveled all the way from overseas and this night was supposed to be a birthday celebration for my spouse. We specifically picked Ozone because we truly wanted to catch the stunning views of HK and experience it for ourselves since this bar had a world renowned reputation. While walking to the elevator to be on our way out, it felt as if it was fate to meet Adam, the customer experience manager. He noticed that something was bothering us and checked in on us to learn what happened. We finally felt like someone was genuinely listening to where we came from and truly wanted to find a solution to make our night a memorable one. Adam excels in delivering exceptional customer service, executing service recovery and ensuring that the customer experience is always ending on a positive note. We were at a loss of words by how grateful we were to Adam and his colleague, Misan, out of our entire trip. They hit it out of the park and we will be talking about our experience here for a lifetime. Thank you so much Adam and Misan for the personalized touch towards making this night the highlight of our trip and we are so touched by your service. My husband’s birthday spent in HK has been nothing short of amazing. The Ozone Bar is extremely lucky to have someone so talented like Adam to represent the customer experience department entirely. We felt blessed to learn that Adam hails from we came from and we’ve even made a new friend on this trip through this experience. From a night of us almost leaving in disappointment, it turned out to be one of the best nights of our lives. We highly recommend anyone who’s in town to grab a drink at the Ozone because the mesmerizing view of the concrete jungle from up top is something that can’t be beat.
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Date of stay: April 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Anas Bencheqroun, Other at The Ritz-Carlton, Hong Kong
Responded 4 days ago
Dear mmui1104, Thank you very much for taking the time to share your unforgettable experience at Ozone. We are honored that you chose to celebrate your husband's birthday with us, and we are thrilled to hear that we were able to make it special. I am truly sorry to hear that your initial experience with the reservations at Ozone was disappointing. It is our utmost priority to provide exceptional service to all our guests, and I apologize for any inconvenience caused. However, I am delighted to learn that Adam went above and beyond to rectify the situation and ensure that your night became a memorable one. Adam's dedication to delivering exceptional customer service and his genuine care for your experience truly shines through your words. Your recommendation of Ozone is truly appreciated. At The Ritz-Carlton, Hong Kong, our Ladies and Gentlemen always strive for excellence and deliver the highest standards of service to our valuable guests. Rest assured, your generous compliments have been shared with Adam and Misan. We look forward to welcoming you back soon for more celebrations. Yours sincerely, Anas Bencheqroun Acting General Manager The Ritz-Carlton, Hong Kong
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
HK$3,744 - HK$4,175 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the ritz carlton hong kong hotel hong kong
LOCATION
ChinaHong KongKowloon / Yau Tsim Mong District
NUMBER OF ROOMS
312
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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THE RITZ-CARLTON, HONG KONG - Updated 2024 Prices & Hotel Reviews (China)

Frequently Asked Questions about The Ritz-Carlton, Hong Kong
What are some of the property amenities at The Ritz-Carlton, Hong Kong?
Some of the more popular amenities offered include an indoor pool, a rooftop bar, and free wifi.
Which room amenities are available at The Ritz-Carlton, Hong Kong?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Ritz-Carlton, Hong Kong?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at The Ritz-Carlton, Hong Kong?
Yes, paid private parking on-site and valet parking are available to guests.
Are there opportunities to exercise at The Ritz-Carlton, Hong Kong?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does The Ritz-Carlton, Hong Kong have airport transportation?
Yes, The Ritz-Carlton, Hong Kong offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Ritz-Carlton, Hong Kong?
Yes, dry cleaning and laundry service are offered to guests.
Does The Ritz-Carlton, Hong Kong offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The Ritz-Carlton, Hong Kong?
The staff speaks multiple languages, including English, French, German, Italian, Russian, Chinese, and Japanese.
Does The Ritz-Carlton, Hong Kong have any great views?
Yes, guests often enjoy the harbour view available here.
Is The Ritz-Carlton, Hong Kong accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.