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The Ritz-Carlton, Hong Kong

3,482 reviews
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Traveller (3643)
Room & Suite (1440)
Dining (382)
Overview
  • Excellent87%
  • Very good9%
  • Average2%
  • Poor1%
  • Terrible1%
Travellers talk about
“ozone bar”(222 reviews)
“highest hotel”(139 reviews)
“the club lounge”(365 reviews)
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
5.0 Star Hotel
All hotel details
Offers from The Ritz-Carlton, Hong Kong
Contact Info
Name/address in local language
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Reviews (3,482)Write a Review
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2,353
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47
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13
Show reviews that mention
All reviewsozone barhighest hotelthe club loungeladies and gentlemenhighest bar in the worldtin lung heenanna lopezelements mallvictoria harbour viewclub managerspecial thanksguest relationskowloon stationswimming poolcorner suiteamazing hotelhigh tea
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1 - 5 of 2,623 reviews
Reviewed yesterday via mobile

My sister and I have decided that a friendly competition in who can stay at the most Ritz Carlton wins...we haven’t figured out the “win” yet but this journey has been incredible and each property has nuances, customer service standards and ambiance. This property is...More

Thank cszostak
Reviewed 2 days ago via mobile

Firstly, I have to start off by saying that this is by far the best hotel we’ve ever stayed in. Everything from location, to quality / cleanliness of rooms, service and staff are just amazing. We are a family of 4 with a toddler and...More

Thank Jignesh S
Reviewed 5 days ago

I stayed there during the Christmas period. I stayed at their corner harbour view room and the view was just stunning. The overall staff experience was nice even though we had a little problem with the speaker in the room also the housekeeping staff which...More

Thank WilliamC_WC
Response from Pierre P, General Manager at The Ritz-Carlton, Hong KongResponded 3 days ago

Dear WilliamC_WC, Thank you for celebrating your Christmas with us in The Ritz-Carlton, Hong Kong. I am glad that you enjoyed the view in the World’s highest hotel whilst I was sorry to read about the 30 minutes daily to obtain a simple charger. Please...More

Reviewed 6 days ago

This is the first time I'm posting anything on TripAdvisor, and because the Ritz-Carlton asked me to do so, I figured I would oblige them. Everything about my three nights at the Ritz-Carlton in Hong Kong (on the Kowloon side) was pretty near perfect. The...More

1  Thank Solo_Food_Travel_71
Response from Pierre P, General Manager at The Ritz-Carlton, Hong KongResponded 5 days ago

Dear Solo_Food_Travel_71, Thank you very much for your generous review. I am thrilled to hear that you enjoyed a pleasant stay at our hotel along with the stunning views of Hong Kong. However, please accept my sincere apology regarding our in-room facilities. Rest assured I...More

Reviewed 6 days ago

I would award even more than 5 stars to the Ritz-Carlton Hong Kong, if possible. The hotel exceeded all our expectations in every aspect. Our stay began with a surprise Happy Birthday banner and balloons adorning the floor to ceiling window displaying the most breathtaking...More

Thank LA1289
Response from Pierre P, General Manager at The Ritz-Carlton, Hong KongResponded 5 days ago

Dear LA1289, Thank you very much for your superb review. I am thrilled to hear that the service provided by our Ladies and Gentlemen went above and beyond your expectations. In addition, it was indeed a pleasure to serve you on your birthday. We pride...More

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About
Awards & Recognition
Travellers' Choice
2018 Winner
Amenities
Top amenities
Pool
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Spa
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Room Service
Meeting Rooms
Dry Cleaning
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Children Activities (Kid / Family Friendly)
Airport Transportation
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Spa
Hot Tub
Bar/Lounge
Heated pool
Indoor pool
Details
Price range
US$438 - US$763 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Spa Hotel in Hong Kong
#2 Luxury Hotel in Hong Kong
#3 Romantic Hotel in Hong Kong
#3 Business Hotel in Hong Kong
#3 Family Hotel in Hong Kong
Room types
Suites, Family Rooms, Non-Smoking Rooms, Smoking rooms available, Accessible rooms
Details
Price range
US$438 - US$763 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Spa Hotel in Hong Kong
#2 Luxury Hotel in Hong Kong
#3 Romantic Hotel in Hong Kong
#3 Business Hotel in Hong Kong
#3 Family Hotel in Hong Kong
Room types
Suites, Family Rooms, Non-Smoking Rooms, Smoking rooms available, Accessible rooms
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Traveller (3643)
Room & Suite (1440)
Dining (382)
Pool & Beach (175)
Business Centre & Event Rooms (43)
Amenities (5)
Family and Play Areas (4)
Questions & Answers
Ask a question
ctsv50
31 January 2018|
AnswerShow all 2 answers
Response from Pierre P | Property representative |
Dear ctsv50, thank you for your message! If you are staying at the hotel with award points redemption, you may buy up to the Club Lounge access for HK$1,500 (Single occupancy) and HK$2,100 (Double occupancy). Please feel... More
0
Votes
Wen W
23 December 2017|
AnswerShow all 3 answers
Response from Pierre P | Property representative |
Dear Wen W, Thank you for your message. There is no restriction on number of visitors to our guests at the hotel but there is maximum occupancy of the room you reserve. Please be reminded all visitors must register at the... More
0
Votes
TravelWithRiley
21 September 2017|
AnswerShow all 7 answers
Response from Pierre P | Property representative |
Dear TravelWithRiley, thank you for your message! We are delighted to offer our airport pick up service based on a few car options. For two guests, we offer Mercedes Benz or Tesla pick up, but if you have more luggage, a... More
0
Votes
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12345618
Room Tips
"great hotel bar, great views of Victoria Harbor, convenient location, all the amenities"
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"Ask for Victoria harbor view rooms, just incredible"
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"The view of course of Victoria Harbour!"
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"Our Room # was 115-08. On Floor 115 of 118 Floors."
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