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32 City Garden Road, North Point, Hong Kong China
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Traveller (81)
Dining (54)
Room & Suite (15)
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitised high-traffic areas
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Updated 22/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Alexandra Hong Kong
Updated 22/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#552 of 801 hotels in Hong Kong
Location
Service
Value
Situated at the heart of Hong Kong Island, The Hotel Alexandra sits on the North Point waterfront. An exquisitely designed 840 room landmark that melds timeless Victorian elegance with modern charm. Newly built and scheduled to open its doors in 2020, the hotel is the most recent addition to the line of established hotels managed by Harbour Plaza Hotels & Resorts. The hotel hosts a picturesque foyer and lobby adorned with the rich hues of gold and black. Diverse rooms and suites are categorized by the playful selection of cards suits, all of which grant stunning views of the harbour or cityscape with complimentary modern amenities. The Hotel Alexandra provides an abundance of facilities including an immaculate outdoor swimming pool, well-equipped fitness centre and delicious international cuisine from our restaurant outlet Café A. Granting guests an opportunity to quench their thirsts, our Bar & Lounge situated on the Lobby floor fashions unique and classic cocktails alongside speciality wines daily. In addition start your day with delectable pastries and freshly brewed coffee at our whimsical Alice’s Corner. Boasting 9,990 sq. ft. of event space with a grandiose ballroom graced with ornate chandeliers and 5 function rooms customizable to every size of meeting, conference or banquet. The Hotel Alexandra is approximately 2 minutes from neighbouring MTR Fortress Hill Station, 10 minutes from the Hong Kong Convention and Exhibition Centre and Causeway Bay shopping district and 40 minutes from Hong Kong International Airport.
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Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Patio
Babysitting
Children's television networks
Valet parking
Paid private parking on-site
Wifi
Pool / beach towels
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Happy hour
Kid-friendly buffet
Kids' meals
Outdoor dining area
Snack bar
Wine / champagne
Children Activities (Kid / Family Friendly)
Highchairs available
Airport transportation
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Currency exchange
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Blackout curtains
Air purifier
Air conditioning
Desk
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Bathrobes
Dining area
Housekeeping
Interconnected rooms available
Room service
Safe
Seating area
Separate dining area
Separate living room
Telephone
Wardrobe / wardrobe
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Electric kettle
Flatscreen TV
Complimentary toiletries
Hair dryer
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Room types
Ocean view
City view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
Languages Spoken
English, Chinese

Location

Full view
96Great for walkers
Grade: 96 out of 100
266Restaurantswithin 1 km
13Attractionswithin 1 km
13Reviews0Q+A0Room tips
Traveller rating
  • 3
  • 3
  • 1
  • 0
  • 6
Time of year
Traveller type
Language
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Most Recent
PeiFun wrote a review Apr 2022
1 contribution2 helpful votes
Hotel has yet to refund the remaining amount i prepaid (more than HKD8,000)!!!! It has been outstanding since March 7th!!!!!!! Excuse given is accounting department is slow!! I will never trust this hotel again, could not even perform a simple refund owing to a guest which they had kicked out. I had booked the long stay package for the month of March 2022. 1. Problems with the rooms had to be followed up a few times to get it solved (wrong room assignment, clogged bathroom drains, smelly pillows etc) 2. Was "kicked out" from hotel after checking in on the 4th day with the excuse that they were chosen to be government isolation facility. This is despite the one month contract signed. No other hotel arrangement or compensation offered. 3. Last and the worst - Hotel has the nerve to drag on my refund!! I still need to follow up frequently to check on the status!
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Date of stay: March 2022
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Hongkonger wrote a review Feb 2022
Hong Kong, China19 contributions30 helpful votes
This is one of the worst hotels in Hong Kong. I will never recommend anyone to stay there. It just like an incomplete hotel, with untrained staffs and imperfect facilities. What even make it worse is the staffs there don’t even care what problem you encounter or what else they might do to help. All staffs are just unhelpful and passive, would be better if they all replaced by cardboard signs. Please leave your General Managers email in reply, if any. So that I could file a more comprehensive complaint to your senior management.
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Date of stay: February 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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PrincessJo2015 wrote a review Mar 2021
Singapore, Singapore3 contributions15 helpful votes
We booked the staycation package regardless of the negative reviews to see for ourselves just what all the fuss was about. lo and behold, the review was all true Simply ghastly decor, but what was the most disappointing was the buffet dinner & breakfast. Exactly as described by so many social media KOL Uneatable, unhealthy, unhygienic slop Undermanned with attitude Don't bother
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Date of stay: February 2021
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
4 Helpful votes
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Michael Hercules wrote a review Dec 2020
Hong Kong, China743 contributions206 helpful votes
As a buffet lover, I have tried buffets all around the world from Bellagio and Cesar Palace in Vegas, conservatory in Melbourne, Pan Pacific in Vancouver to the budget option at Novotel Hong Kong. Cafe A in Hotel Alexandra is by far, the worst buffet that I have ever had. This new hotel started operating its restaurant on 2nd December. I have made my booking and prepaid with credit card for buffet lunch for their opening day. I was very excited about the new addition of this hotel initially. Then I received a call from the hotel 2 weeks prior to my dining date, saying that they have to postpone my dining time from 12pm to 2pm (due to ceremonial events on opening day), and the buffet will end at 3:30pm. That is, I have to complete my lunch within 90 minutes. Honestly speaking, 90 minutes will be a bit rush for me to explore this new restaurant. Therefore I requested to postpone my lunch till 5th December. I have read a few negative online comments on Cafe A (the restaurant at Hotel Alexandra) prior to my visit, however as everything has been prepaid, I have decided to have a try in person. Now let me summarize what happened with my lunch. Good sides: 1. Staffs were generally friendly 2. Grilled beef was nicely done 3. Chinese soup was hot and tasty Bad sides: 1. Uncomfortable seats, too packed 2. Sushi rice was not properly done, not adequately marinated by vinegar and the rice was not sticky at all 3. Cheese options were limited to no-frill types of cheese, includinh sliced cheese 4. Salad bar setup looked like workplace canteen, with canned corn, peas etc 5. Cakes were very dry, not even Maxims bakery shop standard 6. Didn't add coffee liquor in making Tiramisu 7. Only one ice-cream flavour (cookies and cream), perhaps the management is trying to discourage his guests from having more than one cup of ice-cream. 8. Chilled seafood option was quite limited for its price. 9. Extremely slow in clearing up plates, the table is very small and we had constantly five to six plates plus a few bowls on our table. The couple seating next to us told us that cafe A was their worst buffet dining experience too. Now I understand why online dining discussion blogs are flooded with negative comments on this newly opened hotel restaurant. Price for buffet is not cheap for this restaurant. I can easily find a much better option in town, paying an extra hundred HK dollar with snow crab and brown crabs in return (Renaissance), or paying similar price tag but much better quality (Park Lane Playt). I totally understand the difficulties in running a totally new hotel, but most of the time, problems with new hotel restaurant are confined to service or logistics but not food quality. The extremely poor food quality in this restaurant has totally disappointed me. The single ice-cream flavour in a buffet has shocked me, this is never seen on earth.
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Date of stay: December 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
6 Helpful votes
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Response from Gary Tong, Guest Services / Front Office at Hotel Alexandra Hong Kong
Responded 8 Dec 2020
Dear Michaelcoth, Thank you for taking the time to comment on our buffet. We regret to learn of your experience with us as far from favorable and well understand the concerns. Immediate adjustments have been made on our kitchen team with all efforts placed on prompt improvements. We hope we may welcome you back in the near future to see a brand new improved dining experience. Best regards, Gary Tong Assistant Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$88 - US$151 (Based on Average Rates for a Standard Room)
LOCATION
ChinaHong KongHong Kong Island / City Garden / Eastern District / North Point
NUMBER OF ROOMS
840
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Frequently Asked Questions about Hotel Alexandra Hong Kong
Which popular attractions are close to Hotel Alexandra Hong Kong?
Nearby attractions include Victoria Park (1.0 km), North Point (0.6 km), and Chun Yeung Street (0.6 km).
What are some of the property amenities at Hotel Alexandra Hong Kong?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Hotel Alexandra Hong Kong?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at Hotel Alexandra Hong Kong?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hotel Alexandra Hong Kong?
Yes, a parking garage, paid private parking on-site, and paid public parking nearby are available to guests.
What are some restaurants close to Hotel Alexandra Hong Kong?
Conveniently located restaurants include Cruise Restaurant & Bar, Big Boils Club, and Corner 18.
Are there opportunities to exercise at Hotel Alexandra Hong Kong?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Hotel Alexandra Hong Kong have airport transportation?
Yes, Hotel Alexandra Hong Kong offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hotel Alexandra Hong Kong?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Alexandra Hong Kong offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Hotel Alexandra Hong Kong?
The staff speaks multiple languages, including English and Chinese.