I am Ms. Tse, this is my first time stayed at Alva hotel for celebrate our anniversary I felt very satisfied the stayed and services of Alva hotel. And I would like to say thank you to operator Joyce, I called to hotel third times before i check in, and all the calls was answered by her, to enquiry about the location of your hotel, the transportation nearby, the gym and swimming pool booking procedure, the rental service of bicycle, and the dinner buffet booking , she also helped me to book dinner buffet even though the buffet was fully book. She is very friendly, patient, proactively to answer all my questions. SHe is very professional and feel the five-star service experience. I must come again in the future and will recommend to my friends.
I am coming for celebration with my girlfriend this time and the main reason for choosing this hotel is the high opinions of the dinner buffet, but I never expected such a wonderful staying experience I’ve encountered afterwards. First of all, I made the booking in the middle of August and I contacted hotel weeks later for a few enquiries. Fiona Chan / Duty Manager answered all my enquiries in details with her patience, thoughtful and truly congrats for our celebration. During the conversation, she was aware of my plan for swimming after breakfast on the departure date, she immediately help me to reserve the swimming pool and even proactively offer me a late check-out which makes us have sufficient time to refresh and tidy up before departure. What a considerate arrangement! …
The location had kind staff and a clean and sanitary environment. Concierge Toni helped my luggages & restaurant information and he is an excellent concierge. He is professional, extremely good at his job, knowledgeable, and is a very kind person. The room is clean and housekeeping & operator staff all friendly and polite. Definitely will go back again!!
All staff were helpful. Love the hotel has made effort to stay environmentally friendly such as by eliminating the disposable water bottles and shower gel bottles. It was really nice to be able to swim and ride the bicycle in early Autumn time. My parents and I enjoyed the stay a lot thank you! Check in and out was quick. The food at restaurant was also superb. Thank you for having us.
what a great experience to stay in Alva hotel, from the reception to the room. Things are modern and fresh, everything fit perfect together. Special thanks to Hayden and Alfred, they always help enough!
Feeling so warm to be back to pamper my vacation at Alva Hotel again !!! Just wanna give a big shoutout to Front Desk Team Fiona who was willing to go extra miles to help us arrange a suites and create surprise as it was my mom’s birthday staycation. Truly impressed with your warm hospitality 👍🏻👍🏻👍🏻 We would like to give thanks to the concierge team Tony as well , who was helpful and in professional manner , he escorted us to the decent room which was well decorated with birthday amenities. What a surprise!!!!! The atmosphere conveys a home feeling . Mom was delighted with all arrangements and appreciated the stunning service. Once again , thank you for bringing our family together with an unforgettable moment. Look forward to visiting again !
I stayed two nights in this hotel. It was typhoon signal 8 right after I checked in with the hotel. All transportation and restaurants would not operate. However, 4 restaurants in the hotel were still opened to serve us.
Opt for River view rooms. F&B not available after 9pm. No room service. Long queues at buffets. Amenities and rooms were clean and adequate. Shuttle service could be extended to 9pm. Overall, worth a try during the week for a little getaway.
The buffet is excellent and delicious with many new food served in the whole period. Facilities in the hotel are new and comfortable. Price here is not expensive too. The whole experience is great, I really recommend this hotel for Staycation or long term rental.
Hotel service has a great quality, both because of its comfortable and appropriate facilities, as well as service and constant concern for our comfort. Especially for being aware of our requirements. Thanks to Fiona Chan that made our stay a good time, comforting and secure. We are sure that we will go back to your hotel again.