The services are great,staffs are nice, polite and helpful, my kids love staff named Christine and Yuki especially, they are so kind to my kids. The bike rental is free of charge that there is a nice park for kids riding We must visit this hotel again.
I have a birthday ceremony and propose to my fiancee. Thank you for the staff in ALVA fully supporting me, specially Mr Alfred Sit Duty Manager. And also the room was very clean and tidy, the deside of the room was humanize and convenience for the user.
I don’t understand why this hotel will access more personal data. When I check in they need you to write your home address to confirm your building no one have covid. Actually we have “LeaveHomeSafe” apps to tracking who have the Covid. I am understand the hotel don’t want to accept any related about the COVID but don’t need to get more personal information when check in.
First time been here, front desk staff was truly nice and helpful. We have booked 1 night for the normal package and checked in really late at 10pm however having their warm welcome and even an upgrade to the executive suite, I have to show my appreciate to the manager Mr. Leung. The suite was nice and clean, not so grand but you can relax in such comfortable decoration. We have a good night here and looking forward to be here next time.
This was already my 3rd visit at this lovely hotel, my little girl was crazy about this hotel because of the modern design as well as the amenities they provided! As usual, they provided a great service staring from check in, check in staff Alfred Sit was so caring and professional, he noticed that I had a kid with me, he even tried to hold the bikes for us, oh yes! That’s also the reason we stayed at this hotel because of the free ride! Alfred even gave us his opinions about the dining choices here at the hotel, we had tried the dinner buffet last time, since this staff was kinda last minute decided, we could not book the buffet because of their high occupancy as always. They started to have their Christmas design today, unfortunately we have to miss it! We had a great time…