We are extremely impressed by the hospitality services provided by Front Office team, especially Ms. Louisa Hung who is the Front Office Manager. The room design is casual and Japanese feeling. We like the colour tone which made us feel home and relax. The Sealy mattress provides the most comfortable sleeping experience we ever had. The rooftop swimming pool is excellent and clean. Our package includes a 2 hour session at Switch play room, take-away afternoon tea mea boxes, as well as the buffet breakfasts. The restaurant is offering different varieties of options. The hotel also provide the bicycle rental service which we could spend time with our son. Shek Mun region has many other restaurants with short distance of walk under the mild weather. This is one of the best hotels…
Hotel staff are very friendly and professional. Chris and Ruby checking in & out smoothly. Especially appreciated FOM Ms. Louisa Hung gave us a memorable service with her quick response and arranged the surprise like the birthday decorations in room was really delighted our stay. Room is tidy with nice river view. In spite of the beautiful swimming pool, hotel bicycle rental is available too. It's such a great experience for my birthday celebration. Highly recommended to local staycation guest and also tourists. Thanks a lot.
As a returned guest of ALVA , I highly recommend this hotel for anyone who is looking for a comfortable and relaxing staycation experience. Newly renovated rooms , river and park view outside the room , supermarket at the property . I haven’t tried their bike service & the restaurants . However , this would be the excuses for myself to visit again in nearly future !
Staffs in alva are friendly. Very grateful to have upgrade from staff Kyle and Alfred. Louisa is so helpful and provide assistance for my efficient checkout process. Very recommend for staycation. Last but not the least, Yuki and Tommy are very nice to arrange seats for hotel shuttle bus to shel Mun. Feel relax and nice to get rid of the hustle and bustle work life.
Enjoyed my stay at Alva hotel! Quick check-in process and the staff are very polite and helpful, especially Terrance, very impressive. The room is clean and spacious. First time trying the omakase at Mizutani, nice environment and food. Will definitely come again.
5 Star Hotel with 6 Star stay experience and guest services by Mr. Alfred Sit Thanks for everything that arranged for us. Firstly, the hygienic check-in was processed very smoothly which offered me a very good first impression to this hotel. Once I get in the room, I am very surprised that room is very comfortable and big in size for our birthday party. Room is very clean and tidy, bathroom design makes us feel relax. All in all, hotel guest service is at high quality and always being aware of our requirements. Together with appropriate hotel facilities, I can say this must be more than a 5-star hotel experience than I expected. Again, special thanks to Alfred and also Alva front desk team that made our stay here with a great satisfaction. We are sure I will choose Alva for…
Highly recommended this new hotel in Shatin, there’s newly room design, comfort bedding and quiet environment. Good enough to have private time if anyone is looking for me time. Compared to other Royal hotels what Alva by Royal is the best one, and the price is good too. Dinner buffet is good enough.
It was the the third time we stayed at Alva since we were in love with the hotel TV (with TV-mirroring function) and the way of using an iPad to control air conditioning and room lighting.Last time we had a great time at an apartment room so we decided to come back again for another staycation. We booked a deluxe room with a package this time, but we were told to be upgraded to the river apartment when we arrive for check-in. What a surprise! The room was even more spacious than the standard apartment room and equipped with an aero bike and a bathtub. Food served in the dinner buffet was delicious too. Probably we will be back for the fourth time or even the fifth time.
Having a wonderful time here in Alva Hotel! Rooms are clean and spacious, various choice for breakfast buffet. Especially appreciate Hayden and Alfred from Front Desk for helping us while check in & check out. Their detailed explanation for the hotel facilities and shuttle services really impressed me! Also, Sunny from concierge who helping us for luggage storage is very kind and helpful! We will definitely come again and highly recommend Alva Hotel for family vacation.
Everytime I stay here I can truly relax and take a break. The design is clean, modern and comfortable with very lovely interior - even better than the other Marriott brand hotel in the area. Service is great, the staff are professional and friendly.