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What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
About
#45 of 801 hotels in Hong Kong
Location
Cleanliness
Service
Value
Travellers' Choice
ALVA HOTEL BY ROYAL is a new premium hotel with 618 rooms. It is highly accessible and within a 30 to 40-minute drive of Tsim Sha Tsui, Central and Hong Kong International Airport. The hotel offers guest-centric technology, innovative dining and accessible luxury with a modern lifestyle hospitality concept designed specifically for city-explorers.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Kids stay free
Highchairs available
Airport transportation
Wifi
Restaurant
Breakfast available
Breakfast buffet
Complimentary tea
Rooftop bar
Shuttle bus service
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Non-smoking hotel
Doorperson
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Room service
Coffee / tea maker
Minibar
Walk-in shower
Safe
Telephone
Wardrobe / wardrobe
Clothes rack
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Room types
Mountain view
City view
Landmark view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Romantic
Business
Languages Spoken
English, Chinese
Location
46Car recommended
Grade: 46 out of 100
32Restaurantswithin 1 km
2Attractionswithin 1 km
No.1 Yuen Hong Street, Shatin, Hong Kong China
Name/address in local language
E-mail hotel
Getting there
Shek MunMass Transit Railway (MTR)6 min
City OneMass Transit Railway (MTR)7 min
Car HireSee all Hong Kong car hire
462Reviews1Q+A36Room tips
Reviews
Traveller rating
- 381
- 43
- 20
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- 12
Time of year
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Popular mentions
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Most Recent
My girlfriend and I chose Alva for anniversary celebration, it was the best decision we’ve made! Stayed for four nights and the room service is excellent, first day the airplay on TV is not working, the front desk send staff to our room to fix it immediately. They also keep ur room clean and tidy, bed sheet is changed everyday even tho we are staying for few days. Many thanks to all staffs, especially staffs from reception called Louisa, she was polite and patiently solved my room key problem efficiently.
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Date of stay: December 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Sammy Yip, Other at Alva Hotel by Royal
Responded 20 Dec 2022
Dear Mr. Li, Thank you very much for your recent stay with ALVA HOTEL BY ROYAL, we are so glad to have your five stars review and you have enjoyed your stay! Providing high standards of cleanliness and cozy accommodation is one of our essential priorities for us. We are so proud that our team did not disappoint you. Moreover, it is our pleasure to learn that Front Desk team including Louisa, our Front Office Manager committed themselves to serving all guests. I have passed on your comments to them! Thank you once again and we can’t wait to welcome you back to ALVA HOTEL BY ROYAL soon! Warmest regards, Sammy Yip Director of Operations ALVA HOTEL BY ROYAL
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I still received the front desk' s phone call even I have dropped the key card into the self check-out box on time, I am wondering why no one to check the box and complete my check out after few hours of the check out time.
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Date of stay: December 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Sammy Yip, Other at Alva Hotel by Royal
Responded 14 Dec 2022
Dear Rita L Thank you very much for choosing to stay at ALVA HOTEL BY ROYAL and very grateful for your valuable comment. Our key collection box locates at the Self Check Out Terminal for guests to process speedy self-check out, then drop off the key. kindly experience this service during your visit and our staff are delighted to assist. Thank you very much again and we look forward to welcoming you back to our hotel soon. Sincerely, Sammy Yip Director of Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Some hotel staff just directly opened my door with her key card while I was changing and had no time to answer the bell. This is really shocking, I just can’t believe someone will just enter my room like that! What if it was a male staff?? I was changing my clothes!! And the staff just leave without any apology.. she was going to check the room cleaning service but this is absolutely terrifying when I give it a second thought….
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Date of stay: December 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Sammy Yip, Other at Alva Hotel by Royal
Responded 4 Dec 2022
Dear OnAir29971305106 Thank you very much for your recent stay with ALVA HOTEL BY ROAYL. I am saddened to read that your staying experience was not up to expectation. Guest comfort and privacy are our biggest concerns. Kindly accept our sincere apology for this and we have noted and discussed the issues with my Housekeeping team, and we are taking actions to prevent this from happening again in the future. We continue to look at ways to and improve our service standards, so I thank you for your constructive feedback and the time you took to write this review. We hope we might have the opportunity to welcome you back so that we may restore your faith in ALVA HOTEL BY ROAYL. Sincerely, Sammy Yip Director of Operations ALVA HOTEL BY ROYAL
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The light of the panel control cannot be separately control. I'm personally hate to swithed off all my light when I went to bed at any place, due to lack of security. However, the control panel couldn't control one light specifically. My sleeping experiences for the last couple of nights weren't good. So the lighting needed to be check, if the hotel so called themselves or mentioned to the rest of the hotel declared they are SMART hotel. The showering system was hardly to be used. The instructions weren't clear enough. The colour sign of the shower weren't clearly seen during shower, because of the steam and the drips of water. The water pressure of the massage mode wasn't that much enough. Could be designed with real situations and better customer experience. May I mention…
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Date of stay: November 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Sammy Yip, Other at Alva Hotel by Royal
Responded 17 Nov 2022
Dear Meander05421153278 Thank you very much for your recent stay with ALVA HOTEL BY ROAYL and your valuable comment on the guest room technology and amenities. Please be assured that we will take necessary steps to follow up on your highlighted points. It is through the feedbacks from our guests that we are able to constantly improve our level of service and I would like to thank you again for bringing your experience to our attention. I do hope we shall have an opportunity to welcome you back to ALVA HOTEL BY ROYAL in the future, so we may have another chance to deliver you a truly delightful experience. Sincerely, Sammy Yip Director of Operations ALVA HOTEL BY ROYAL
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Choosing a hotel during the pandemic, I highly consider hygiene. For my long stay, comfort and design are key. Alva has them all. What’s more is its location with 2 subway stations and numerous bus lines to Kowloon and the Island, as well as the mountains, rivers and bridges. Most unique of all is its green and healthy lifestyles – central water dispensers replacing plastic bottles, free bike rentals for cycling along the river, spacious lobby and social lounge… have made my long stay feeling short and enjoyable. Last and most appreciative of all is the professional and hospitable service of the staff team. I highly recommend Alva!
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Date of stay: October 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Sammy Yip, Other at Alva Hotel by Royal
Responded 6 Nov 2022
Dear YVR00, Thank you for taking your valuable time to share such the 5 stars review with us. I'm thrilled that you had an enjoyable experience at ALVA HOTEL BY ROYAL. Our modern and cozy accommodation are well-liked by guests. Feedback like this encourages us to constantly improve our services by comprehending what we are doing well. Once again, I appreciate you share us those supportive comments. Looking forward to welcoming you back very soon, do let us know if we can assist with any arrangements. Sincerely, Sammy Yip Director of Operations ALVA HOTEL BY ROYAL
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is our second stay at ALVA Hotel By Royal Hong Kong. Special thanks to Leo Cham as he offered us free upgrade to suite during our check-in for both Sep and Oct stays, as a motivation for my 5 years old daughter primary school interviews. The suite is huge with living room, and we do enjoy very much on the beautiful river and mountain views. The overall experience is wonderful and this comfy environment really helps my daughter to perform at her best during the interviews. Leo, your dedicated services and heart warming arrangement are highly appreciated. Thank you :)
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Date of stay: October 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Sammy Yip, Other at Alva Hotel by Royal
Responded 23 Oct 2022
Dear 2014AL228 Thank you for your second stay at ALVA HOTEL BY ROYAL, it is so nice to learn that you had flawless journey. Wishing your daughter has a great primary school journey. Your commendation to Duty Manager Leo Cham is appreciated, we are so proud that he had delivered dedicated service and heartwarming service to our valuable guest. Your kind words to is a great encouragement to Leo and all our team members, we will keep this us to impress all our guest. Thank you very much again and we look forward to welcoming you back to our hotel soon. Sincerely, Sammy Yip Director of Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Very helpful staffs, nice location with view. Too bad that I only stay for one night, but will like to stay couple more days later and enjoy the bike ride offer from the hotel. Hotel is very close to Shatin MTR station/New Town Plaza where a lot of restaurants with different kinds of food to choose from.
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Date of stay: October 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Sammy Yip, Other at Alva Hotel by Royal
Responded 9 Oct 2022
Dear Hans, Thank you very much for choosing ALVA HOTEL BY ROYAL and taking the time to leave such a kind review! We are glad to hear that you had a good time during your stay. We very much hope to see you again soon and hope that our service will always meet, and exceed your expectations. Sincerely, Sammy Yip Director of Operations ALVA HOTEL BY ROYAL
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
chunwaik2015 wrote a review Oct 2022
Nice staff. I really appreciate Jeffrey’s enthusiasm when I check in, can feel his sincerity even mask on. I asked about several places in Statin, and he answer patiently and accurately told me the route.
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Date of stay: October 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Sammy Yip, Other at Alva Hotel by Royal
Responded 8 Oct 2022
Dear Chunwaik2015 I am glad that you enjoyed your stay at ALVA HOTEL BY ROYAL as well as the impeccable and enthusiastic service provided by front desk Jeffrey. We are meticulous about every detail in our service in hopes of creating unique and memorable stays for our guests. My colleagues and I look forward to the immense pleasure of welcoming you back to ALVA HOTEL BY ROYAL in the not too distant future Sincerely, Sammy Yip Director of Operations ALVA HOTEL BY ROYAL
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
To celebrate my daughter birthday, I book a package (room + dinner buffet) at Alva by Royal. Luxury lobby with very courtesy and welcoming Front Desk staff, checked in a beautiful room with nice river view. Many many choices at dinner buffet table and most of them very delicious. My daughter enjoyed this trip very much and love to visit again. Great value……..
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Date of stay: October 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Sammy Yip, Other at Alva Hotel by Royal
Responded 6 Oct 2022
Dear FiFi1205, Thank you very much for choosing ALVA HOTEL BY ROYAL and letting us be a part of the celebration! I wanted to express our gratitude for your kind words. We are especially pleased to hear that you and your family enjoyed the trip so much. We will treasure your comments as an indication of our professional achievement. Looking forward to seeing you and your family soon. Sincerely, Sammy Yip Director of Operations ALVA HOTEL BY ROYAL
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Oct 2022. Family Clean environment and good service. The room is really nice with the view. And my son really enjoy playing in the swimming pool and really have much fun. My family have a great time staying in Alva Hotel by Royal. Thanks you so much.
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Date of stay: October 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Sammy Yip, Other at Alva Hotel by Royal
Responded 4 Oct 2022
Dear Hoiman W Greetings from ALVA HOTEL BY ROAYL! We are absolutely thrilled by your five stars review after your stay! And so glad that you and your family had a great staying experience. ALVA HOTEL BY ROYAL is a hotel in a unique riverside location in Shatin. With lush green surroundings and smart user-friendly technology for guests’ comfort and wellness, ALVA invites modern travellers to explore a hidden gem in Hong Kong and experience a travel journey replete with relaxation and discovery. Thanks again for your kind words. We look forward to welcoming you in the not distant future, please contact us again to explore the great value accommodation package. Sincerely, Sammy Yip Director of Operations ALVA HOTEL BY ROYAL
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$98 - US$164 (Based on Average Rates for a Standard Room)
LOCATION
ChinaHong KongSha Tin / New Territories
NUMBER OF ROOMS
618
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