I don’t understand why this hotel will access more personal data. When I check in they need you to write your home address to confirm your building no one have covid. Actually we have “LeaveHomeSafe” apps to tracking who have the Covid. I am understand the hotel don’t want to accept any related about the COVID but don’t need to get more personal information when check in.
First time been here, front desk staff was truly nice and helpful. We have booked 1 night for the normal package and checked in really late at 10pm however having their warm welcome and even an upgrade to the executive suite, I have to show my appreciate to the manager Mr. Leung. The suite was nice and clean, not so grand but you can relax in such comfortable decoration. We have a good night here and looking forward to be here next time.
This was already my 3rd visit at this lovely hotel, my little girl was crazy about this hotel because of the modern design as well as the amenities they provided! As usual, they provided a great service staring from check in, check in staff Alfred Sit was so caring and professional, he noticed that I had a kid with me, he even tried to hold the bikes for us, oh yes! That’s also the reason we stayed at this hotel because of the free ride! Alfred even gave us his opinions about the dining choices here at the hotel, we had tried the dinner buffet last time, since this staff was kinda last minute decided, we could not book the buffet because of their high occupancy as always. They started to have their Christmas design today, unfortunately we have to miss it! We had a great time…
A Nice Arrangement of buffet dinner reservation. Friendly greetings from all staffs. The assistant manager Daisy is very helpful, she introduces different area of the restaurant and we can take the food easily. The area of buffet restaurant is spacious, and this is the first time my kid try to get the food by himself. The staff take care about him and ensure that he can get his dishes safely back to our table. It is a nice experience for a kid to try serving their parents, and also build up his confident. Specially thanks the little cake for us for our anniversary and nice photo.
We lived in the hotel twice and the service is incredibly commendable. The receptionists are very polite and willing to help customers. The location is convenient that near to MTR station. It’s worth to stay in this hotel again.
This is my 3rd time staying in Alva Hotel. Alva has a simple elegance and has everything needed for an enjoyable stay, without being too close to the noise and bustle, it was quiet and peaceful while still being within walking distance to restaurants and MTR station. Rooms are well appointed, very comfortable bed and pillows, rain show facility and coffee machine. Staff were obliging. There was moldy smell in my room but then I got room changed right away by the duty manager, Terrance Tse. Terrance was very courteous, professional and eager to help. I stayed 2 nights in a river view room, it was really relaxing . Thank you again for such outstanding service. It would be good if the cleanliness can be improved as my room was quite dusty and a hair on the toilet seat…
we enjoyed the stay at ALVA on 19/11-20/11 so much, the staff are friendly and supportive , making our brilliant stay experience, especially the following, concierge- a gentleman with curly hair & glasses approaching us when we took a bulk luggage FO - duty staff when i c/o, erica, duty manager and the gentleman(passionate young man), who assisting me by arranging ice for us F&B - chris ho, very nice and gave help hand tho the business is busy Dick- wore a white shirt, i duno which department, he is really friendly and patient when i asked for more ice. thanks those staff enriched our stay !
Good service and Clean environment,My Son is a Super Bus fans.The Room is 26Floor and face the Bus factory direction.My son was very happy and surprise,The Room service is very high efficiency 。The food quality is high
We love staying at this hotel, since Aug 20, we visited here for our monthly staycation every month Apple from the sales team and Yannis from the front desk team are always so professional helpful, and made our stay everytime hassel free. We we are so glad to have them and lovely seeing them everytime we visit. The hard ware at the room is clean and modern. And recently added the kids playroom, and I will definitely referred my daughter's family coming to stay with us.
As a returned guest of ALVA, it’s a pleasure to have upgrade from staff Fiona & Hayden. Love the environment of this hotel, makes me feel so comfortable and relaxing. It's such a great experience for my boyfriend’s birthday celebration. I highly recommend this hotel & will definitely come again!
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