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No.1 Yuen Hong Street, Shatin, Hong Kong China
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Traveller (723)
Room & Suite (147)
Dining (50)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
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Updated 23/10/19 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 23/10/19 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#27 of 803 hotels in Hong Kong
Location
Cleanliness
Service
Value
Travellers' Choice
ALVA HOTEL BY ROYAL is a new premium hotel with 618 rooms. It is highly accessible and within a 30 to 40-minute drive of Tsim Sha Tsui, Central and Hong Kong International Airport. The hotel offers guest-centric technology, innovative dining and accessible luxury with a modern lifestyle hospitality concept designed specifically for city-explorers.
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Property amenities
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Kids stay free
Children Activities (Kid / Family Friendly)
Free shuttle or taxi services
Business Centre with Internet Access
Wifi
Restaurant
Breakfast available
Breakfast buffet
Complimentary tea
Airport transportation
Shuttle bus service
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Doorperson
24-hour front desk
Dry cleaning
Laundry service
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Room service
Safe
Coffee / tea maker
Minibar
Telephone
Wardrobe / wardrobe
Clothes rack
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Languages Spoken
Chinese

Location

Full view
57Somewhat walkable
Grade: 57 out of 100
27Restaurantswithin 1 km
2Attractionswithin 1 km
Contact
No.1 Yuen Hong Street, Shatin, Hong Kong China
Name/address in local language
Getting there
Hong Kong Intl Airport31 kmSee all flights
Shenzhen Airport50 kmSee all flights
Shek MunMass Transit Railway (MTR)6 min
City OneMass Transit Railway (MTR)7 min
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380Reviews1Q+A28Room tips
Traveller rating
  • 317
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  • 9
Time of year
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Popular mentions
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Most Recent
Wilson Li wrote a review Dec 2021
Hong Kong, China17 contributions42 helpful votes
I don’t understand why this hotel will access more personal data. When I check in they need you to write your home address to confirm your building no one have covid. Actually we have “LeaveHomeSafe” apps to tracking who have the Covid. I am understand the hotel don’t want to accept any related about the COVID but don’t need to get more personal information when check in.
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Date of stay: December 2021
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Response from Sammy Yip, Other at Alva Hotel by Royal
Responded 28 Dec 2021
Dear Wilson Li Thank you very much for your comment after your recent stay with ALVA HOTEL BY ROYAL, we have heard your comment. To ensure the safety of our staff and current guests, we have implemented various measures, including requesting all arrival guests to complete a health declaration form. All the personal data will be kept in highest standard of privacy and confidentiality. Thank you for your understanding. We truly value your support and look forward to welcoming you back next time. Sincerely, Sammy Yip Director of Operations ALVA HOTEL BY ROYAL
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Anthony wrote a review Dec 2021
1 contribution1 helpful vote
First time been here, front desk staff was truly nice and helpful. We have booked 1 night for the normal package and checked in really late at 10pm however having their warm welcome and even an upgrade to the executive suite, I have to show my appreciate to the manager Mr. Leung. The suite was nice and clean, not so grand but you can relax in such comfortable decoration. We have a good night here and looking forward to be here next time.
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Date of stay: November 2021
1 Helpful vote
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Response from Sammy Yip, Other at Alva Hotel by Royal
Responded 13 Dec 2021
Dear Anthony Thanks for sharing your great experience after your recent stay at ALVA HOTEL BY ROYAL. Our heartfelt appreciation for your kind words. Comfortable guest room, nice/clean environment and dedicated staff like Chris Leung (our front desk supervisor) are all our features, I am so glad that we have outdone again. We truly value your continuous support and look forward to welcoming you back next time for another wonderful stay. Sincerely, Sammy Yip Director of Operations ALVA HOTEL BY ROYAL
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kenji wrote a review Dec 2021
Hong Kong, China4 contributions1 helpful vote
This was already my 3rd visit at this lovely hotel, my little girl was crazy about this hotel because of the modern design as well as the amenities they provided! As usual, they provided a great service staring from check in, check in staff Alfred Sit was so caring and professional, he noticed that I had a kid with me, he even tried to hold the bikes for us, oh yes! That’s also the reason we stayed at this hotel because of the free ride! Alfred even gave us his opinions about the dining choices here at the hotel, we had tried the dinner buffet last time, since this staff was kinda last minute decided, we could not book the buffet because of their high occupancy as always. They started to have their Christmas design today, unfortunately we have to miss it! We had a great time
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Date of stay: December 2021
1 Helpful vote
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Response from Sammy Yip, Other at Alva Hotel by Royal
Responded 8 Dec 2021
Dear Kenji Greetings from ALVA HOTEL BY ROAYL! We are absolutely thrilled by your five stars review after your 3rd stay! And so glad that you love our accommodation and attentive staff. Apart from our modern and cozy accommodation, our front office staff including Alfred Sit our duty manager devoted themselves in serving all guests, we are so proud that we did not disappoint you. Thanks again for your kind words. We look forward to welcoming you in the not distant future, Christmas is around the corner, please contact us again to explore the great value accommodation package. Sincerely, Sammy Yip Director of Operations ALVA HOTEL BY ROYAL
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J Cheung wrote a review Dec 2021
Hong Kong, China9 contributions2 helpful votes
+1
A Nice Arrangement of buffet dinner reservation. Friendly greetings from all staffs. The assistant manager Daisy is very helpful, she introduces different area of the restaurant and we can take the food easily. The area of buffet restaurant is spacious, and this is the first time my kid try to get the food by himself. The staff take care about him and ensure that he can get his dishes safely back to our table. It is a nice experience for a kid to try serving their parents, and also build up his confident. Specially thanks the little cake for us for our anniversary and nice photo.
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Date of stay: November 2021
2 Helpful votes
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Response from Sammy Yip, Other at Alva Hotel by Royal
Responded 8 Dec 2021
Dear J Cheung Thank you for taking your precious time to share such a wonderful photos and review with us. I'm thrilled that you had an unforgettable anniversary dinner at ALVA HOTEL BY ROYAL. The Assistant Restaurant Manager Daisy always strives for service excellence, and I'm so proud that she has outdone herself again. Your kind words will be shared with her and the team. Thanks again for your recommendations and we all look forward to welcoming you back very soon, do let us know if we can assist with any arrangements. Sincerely, Sammy Yip Director of Operations ALVA HOTEL BY ROYAL
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Kitty wrote a review Nov 2021
1 contribution2 helpful votes
We lived in the hotel twice and the service is incredibly commendable. The receptionists are very polite and willing to help customers. The location is convenient that near to MTR station. It’s worth to stay in this hotel again.
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Date of stay: November 2021
2 Helpful votes
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Response from Sammy Yip, Other at Alva Hotel by Royal
Responded 29 Nov 2021
Dear Kitty Thank you kindly for taking the time to share this kind review after your recent stay with ALVA HOTEL BY ROYAL! It is our pleasure to share your kind words to our receptionist for their excellent work in helping to make your experience perfect 😊. Thank you once again and we can’t wait to welcome you back to ALVA HOTEL BY ROYAL soon! Sincerely, Sammy Yip Director of Operations ALVA HOTEL BY ROYAL
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Wing wrote a review Nov 2021
Hong Kong, China8 contributions2 helpful votes
This is my 3rd time staying in Alva Hotel. Alva has a simple elegance and has everything needed for an enjoyable stay, without being too close to the noise and bustle, it was quiet and peaceful while still being within walking distance to restaurants and MTR station. Rooms are well appointed, very comfortable bed and pillows, rain show facility and coffee machine. Staff were obliging. There was moldy smell in my room but then I got room changed right away by the duty manager, Terrance Tse. Terrance was very courteous, professional and eager to help. I stayed 2 nights in a river view room, it was really relaxing . Thank you again for such outstanding service. It would be good if the cleanliness can be improved as my room was quite dusty and a hair on the toilet seat
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Date of stay: November 2021
2 Helpful votes
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Response from Sammy Yip, Other at Alva Hotel by Royal
Responded 29 Nov 2021
Dear Wing It is our pleasure to have you staying with ALVA HOTEL BY ROYAL and for taking the time to write such a generous review ! Thank you very much for your kind words. Comfortable facilities and spacious accommodation are our well-known features. Surely ALVA HOTEL is the greatest choices for a staycation or long-term rental. Terence Tse our Assistant Front Office Manager has always strived for service excellence. It is our pleasure to learn that he handled your situation professionally. We have however taken note of your valuable comment on our room cleanliness, our housekeeping team will pay special attention on those minor shortfalls. We look forward to welcoming you back to ALVA HOTEL BY ROYAL very soon! Sincerely, Sammy Yip Director of Operations ALVA HOTEL BY ROYAL
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Danny H wrote a review Nov 2021
1 contribution2 helpful votes
we enjoyed the stay at ALVA on 19/11-20/11 so much, the staff are friendly and supportive , making our brilliant stay experience, especially the following, concierge- a gentleman with curly hair & glasses approaching us when we took a bulk luggage FO - duty staff when i c/o, erica, duty manager and the gentleman(passionate young man), who assisting me by arranging ice for us F&B - chris ho, very nice and gave help hand tho the business is busy Dick- wore a white shirt, i duno which department, he is really friendly and patient when i asked for more ice. thanks those staff enriched our stay !
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Date of stay: November 2021
2 Helpful votes
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Response from Sammy Yip, Other at Alva Hotel by Royal
Responded 22 Nov 2021
Dear Danny H Thank you very much for taking the time to share your experience with us online! We are so glad to know that you enjoyed your stay at ALVA HOTEL BY ROYAL and had a wonderful experience. I have passed on your kind words to Erica, Chris Ho, Dick and all members of our service team who are so happy you enjoyed your time with us. We hope to host you again in the near future! Please if you need any assistance for staying with us, do not hesitate to reach out to us! Sincerely, Sammy Yip Director of Operations ALVA HOTEL BY ROYAL
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KaHo Leung wrote a review Nov 2021
1 contribution2 helpful votes
Good service and Clean environment,My Son is a Super Bus fans.The Room is 26Floor and face the Bus factory direction.My son was very happy and surprise,The Room service is very high efficiency 。The food quality is high
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Date of stay: November 2021
2 Helpful votes
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Response from Sammy Yip, Other at Alva Hotel by Royal
Responded 22 Nov 2021
Dear KaHo Leung Thank you very much for writing a review and we are thrilled to know that you have spent a relaxing stay with us. ALVA HOTEL BY ROYAL is a hotel in a unique riverside location in Shatin. With lush green surroundings and smart user-friendly technology for guests’ comfort and wellness, ALVA invites modern travellers to explore a hidden gem in Hong Kong and experience a travel journey replete with relaxation and discovery. KMB Depot (Shatin) is just next to our hotel, the magnificent view of bus returning and leaving is the unique view that many guests including your son enjoy very much. Thank you very much again and we look forward to welcoming you back to our hotel soon. Sincerely, Sammy Yip Director of Operations ALVA HOTEL BY ROYAL
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Yau Tei Lee wrote a review Nov 2021
2 contributions3 helpful votes
We love staying at this hotel, since Aug 20, we visited here for our monthly staycation every month Apple from the sales team and Yannis from the front desk team are always so professional helpful, and made our stay everytime hassel free. We we are so glad to have them and lovely seeing them everytime we visit. The hard ware at the room is clean and modern. And recently added the kids playroom, and I will definitely referred my daughter's family coming to stay with us.
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Date of stay: November 2021
3 Helpful votes
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Response from Sammy Yip, Other at Alva Hotel by Royal
Responded 22 Nov 2021
Dear Yau Tei Lee Thank you so much for your review after your enjoyable stay with ALVA HOTEL BY ROYAL. We are so glad that you have experienced our hospitality and our spacious/clean accommodations. The merit goes to our service team and sales team, who delivered extraordinarily friendly, helpful and top-notch service. Rest assured your compliment to Apple and Yannis will be shared with our staff. They will be thrilled to learn that our guest like you recognizes their efforts. Needless to say, we all look forward to your return again and again. Please visit our official website to discover the best offer. Sincerely, Sammy Yip Director of Operations ALVA HOTEL BY ROYAL
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Rain wrote a review Nov 2021
1 contribution3 helpful votes
As a returned guest of ALVA, it’s a pleasure to have upgrade from staff Fiona & Hayden. Love the environment of this hotel, makes me feel so comfortable and relaxing. It's such a great experience for my boyfriend’s birthday celebration. I highly recommend this hotel & will definitely come again!
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Date of stay: November 2021
3 Helpful votes
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Response from Sammy Yip, Other at Alva Hotel by Royal
Responded 22 Nov 2021
Dear Rain Thank you very much for your recent stay at ALVA HOTEL BY ROYAL, we are so glad that we have made your boyfriend’s birthday celebration stay delightful. Apart from our modern and cozy accommodation, our front office staff including Fiona & Hayden devoted themselves in serving all guests, we are so proud that we did not disappoint you. Thanks again for your review and recommendation. We look forward to welcoming you in the not distant future, please visit our website to explore the great value staycation package. Sincerely, Sammy Yip Director of Operations ALVA HOTEL BY ROYAL
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PRICE RANGE
US$63 - US$103 (Based on Average Rates for a Standard Room)
LOCATION
ChinaHong KongSha Tin / New Territories
NUMBER OF ROOMS
618
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