My friend reserved 4 rooms for her big day. One room was under the wedding package which she booked the city view apartment . Big thanks to Louisa, my friend’s wedding suite was upgraded to a river view apartment and this made her day perfect. Meanwhile, the front desk staff were incredibly helpful and professional. They took initiative to offer assistance such as issuing extra keys for the wedding room which brought us a lot convenience. The food from the Chinese restaurant was amazing especially the pork belly. Even we ordered takeaway, the food quality was beyond our expectation. In general, the facilities and amenities are great. Will definitely stay in this hotel again.
I cannot recommend this place enough as the most important factor, for me personally, the hotel staff members have been absolutely professional, friendly and super helpful. They were always ready to help, support and deliver. I truly enjoyed my time here and cannot thank them enough especially the servers from the PitStop, the bell staff and the reception. Thank you Eve, Sam and many more whose names I cannot spell, my apologies. I’m wishing you all the best for the future. Thank you for your smiles, chats and human factor you represent 🤍. iwona from Poland 🇵🇱
‘I couldn’t ask for a better decoration set up for my stay celebrating a family member’s birthday’ The room was spectacular with a living area where we can have our guest visit to celebrate the occasion. The view from the room was more than expected as it is facing the river although there are building surrounded but the spacing is good enough. What impressed us the most are the staffs we come across. special thanks to Fiona and Toni who went beyond to make sure we had a wonderful stay. We was traveling with kids extremely excited about swimming, Toni communicated with us , arranged a pool section for us to swim. His insight and experience were professional. We got to swim while the room was still not ready. Fiona was above and beyond. She even came to the poolside to delivery…
Extremely friendly and helpful staff, from check-in, concierge and the restaurant. I really enjoyed the clean and new hotel with great riverside view! Comfortable and peaceful environment! I will be back😉
Staff in general are very friendly especially Eric from front desk, the manager said he is new in here, but he is very polite, kind and very helpful to assist my need, he truly enhanced my accommodation experience on behalf of this service. Last but not least the 25th floor room service staffs are very nice and always keep their smile to assist any requests. A superb hotel to recommend for staycation or even a long stay. Thank you Eric!
Our family (3) had a 14 nights long stay at ALVA hotel's apartment suite and got the most pleasant experience during our stay in Hong Kong upon our reunion with family. The room is superior and tailor-made to accommodate a family: comfortably roomy, spotlessly clean and sufficient facilities (even with a washer & dryer). Not to mention the daily personal care from our room attendant (Ying) as well the sincere services from their concierge & front desk team. Location of the hotel is super ideal as it keeps a distance from the busy hub for our quiet enjoyment but is easily connected with restaurants and shopping by the hotel's shuttle services. Alva is a highly recommended hotel for oversea tourists' short/long stay. Our family will definitely stay here again at our next…
Good:- - big smart TV - with an iPad to control the light, A/C and TV - nice therapy shower head - a big convenience store by Yata (close at 2000) - can borrow bicycle - there is a water dispenser in every floor - tons of choices of food nearby (Shek Mun and City One) Bad:- - A bit far away from MYR station and shopping mall (around 8-10 mins with no covers all along) - if you buy the package with breakfast in OTA, you can only have 7:00-8:20 time slot Breakfast-: Average, with selection of Chinese, western, a bit Japanese style of food, pastry and fruit.
Me and my husband are coming for our honeymoon and it is perfect! It is our first time staying at Alva Hotel which has a lovely location next to the Shing Mun river. The room is extremely clean, stylish and accommodating, way better than what we expected. The lightings in the room are sufficient as well. Hotel staff are outstandingly friendly that they make us feel at home. Also we had extra care from the staff Leo, Front Office Team and the House Keeping Team, they tried their very best to fulfil our request which made our stay more memorable! Thank you for the wonderful stay and will definitely introduce this hotel to our friend & come back again!
I made the booking through one of the online hotel booking platform (bxxxing.com) for 2 adults and 1 kid which the package I choose is included breakfast. The confirmation I received from the online platform also confirmed that my room (Deluxe Room with 2 queen beds)maximum for 4 guests and breakfast included. When I call to hotel to double check my booking and I have been informed that my booking only included breakfast for 2 adults and need to pay for the kid if he/she needs a breakfast. Hotel informed me that the breakfast price is $118+10% and it is because the online platform format which hotel cannot state this information and they suggest me to call the online platform to check again. Then, I called the online bxxxing.com, they said this is the hotel policy to include 2…
This is the second stay at Alva Hotel By Royal, Hong Kong with my wife and the crowds are as usual on weekend at lobby. We met Leo, the Duty Manager again and he offered us an attentive service to us and assign the same room for us which is requested when making the reservation. Despite the long queue as expected, a special thanks to Leo and Ted who are super responsive and gave us a clear understanding of when the earliest rooms available. My family and I have high praise for them and their diligence and professionalism.