Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
ALVA HOTEL BY ROYAL is a new premium hotel with 618 rooms. It is highly accessible and within a 30 to 40-minute drive of Tsim Sha Tsui, Central and Hong Kong International Airport. The hotel offers guest-centric technology, innovative dining and accessible luxury with a modern lifestyle hospitality concept designed specifically for city-explorers.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Romantic
City View
Languages Spoken
English, Chinese
Location
No.1 Yuen Hong Street, Shatin, Hong Kong China
Name/address in local language
Alva Hotel by Royal
666 reviews
Getting there
Car recommended
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
This summary was created by AI, based on recent reviews.
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Alva Hotel by Royal garners praise for its professional and friendly service, though occasional service inconsistencies are noted. The rooms are generally celebrated for their cleanliness, space, and modern touches, with picturesque views often highlighted, although some guests find the standard rooms to be on the smaller side. While the hotel's location is appreciated for its accessibility, a few guests deem it somewhat isolated. The hotel's overall cleanliness and maintenance are applauded, but the linen-changing policy may cause confusion.
Amenities are appreciated for their comfort and views, yet some guests desire more. The atmosphere is commonly described as modern, clean, and relaxing, contributing to a pleasant stay. Opinions on value vary, with some finding the hotel reasonably priced and others questioning room sizes and extra costs.
Location
Convenient
Atmosphere
Soothing
Rooms
Spacious
Value
Reasonable
Cleanliness
Spotless
Service
Professional
Amenities
Satisfactory
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Stayed one week at the end of the year 2023. Room was bright and comfortable and faced the cycling park across the street. The floor to ceiling window gave a gorgeous view of the river and the surrounding neighbourhood. There was a lot of storage space in the room, which would make a longer stay possible.
Bathroom was bright and clean, with a great number of hooks, which was a rarity these days. The shower was difficult to operate at first but they did provide clear instructions. There was no body lotion in the amenity box but one could request for it from housekeeping. The hairdryer was fixed to a drawer in the bathroom, which was a bit inconvenient.
One thing that I found strange was that they did not put bin liners in the rubbish bins, which made it difficult to keep the bins clean. I had to specifically ask housekeeping for bin liners as I wanted to throw out my own rubbish. I also found out that they just threw the stuff I put in the recycle bin into the same bag as the rubbish.
Staff were not very professional. When I asked for simple information at the reception (e.g. shuttle bus time, bike rental arrangement, etc.), they often asked me to go to the concierge. I sometimes got conflicting information from different staff. Staff also seldom offered information voluntarily. I felt like it was easier to get information myself from the hotel website.
The lifts took a long time during peak hours. I waited for 5 minutes on the ground floor once before a lift arrived. The card readers in the lifts were also not very sensitive, which meant that people sometimes missed their floors (I saw it happen a few times during my stay).
All in all, ALVA Hotel was a mid-range hotel with pleasant rooms but could do with better service and management. The room price was exorbitant during the holidays (over $2,300 per night for a standard room) but was reasonable on off-peak days.
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Date of stay: December 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sammy Yip, Other at Alva Hotel by Royal
Responded 3 Jan 2024
Dear Minyeung, Thank you for providing feedback on your recent stay at our hotel. We appreciate your detailed sharing of your experience, as it helps us identify areas where we can improve. Glad to hear that you found the room bright, comfortable, and well-equipped with ample storage space. We have also taken on board your comments regarding the issues of the cleaning service and the card readers inside the guest lifts, rest assured we are committed to continuous improvements with such valuable and constructive feedback. Furthermore, we sincerely apologize for the inconsistency in the information provided by our staff. We will review our training procedures and reinforce the importance of consistent and helpful communication among our team members. Thank you once again and we definitely can't wait to welcome you back to ALVA HOTEL BY ROYAL soon! Sincerely, Sammy Yip Director of Operations ALVA HOTEL BY ROYAL
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This is our second long stay at Alva Hotel by Royal and each time was 30 nights.
The room (apartment with queen bed) is modern and spacious. It has lots of storage space which is good. With long stay package, microwave and small fridge freezer are also provided. The hotel also provides free shuttle to Shek Mun station, Royal Park Hotel at Shatin New Town Plaza and Kowloon Station (at different times) which is very convenient.
And above all, the most important is people at the hotel made you feel very welcoming and comfortable including telephone operators, housekeeping staff, front office, concierge and restaurant. In particular, we would like to show our appreciation to the following staff who are went above and beyond:
1. Eric at Front Office: Eric is very professional and efficient.
2. Ivy at 10th Floor Housekeeping: Ivy is always carrying a pleasant smile with a very genuine and polite attitude. She keeps our room really tidy and clean.
3. Tommy at Housekeeping: Tommy is very nice and helpful.
4. Apple Ng at Sales: Apple is always quick in responding and very professional.
Overall, the services are exceptionally satisfactory and we will definitely choose this hotel again.
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Date of stay: October 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sammy Yip, Other at Alva Hotel by Royal
Responded 14 Nov 2023
Dear CPC, Thank you very much for affirming the services of ALVA HOTEL BY ROYAL with a positive rating on TripAdvisor. We are thrilled to hear that you thoroughly enjoyed your stay with us and that you found our room and hotel facilities to be impressive. Furthermore, we are delighted to learn that our team members have provided you with exceptional hospitality, and we will be sure to pass along your generous compliments to them. Your encouraging feedback serves as a great motivation for us to continually improve and deliver the best service possible. We hope to have the pleasure of welcoming you back soon. Sincerely, Sammy Yip Director of Operations ALVA HOTEL BY ROYAL
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The hotel room was clean and tidy. Room service is sweet, there is also a free transfer to the subway station, convenient, the A41 bus airport direct to the hotel door, much cheaper than the subway, without having to transfer. The buffet dinner was also very good, varied and authentic. Penthouse There's also a free pool and gym, perfect for a holiday!
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Date of stay: August 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Very spacious, originally book two single beds, reception free upgrade two double beds. pool department 28th floor. Day and sun just so the pool is very warm, and you can sit on a beach chair and soak up the sun, but watch out for the pool to close from 6 to 7 for cleaning. Next to the pool gym machines count for a lot, play the strongest music, feel good. The restaurant downstairs Alva House buffet has always been famous, I try next to Pitstop, charcoal braised burrata very, very good, goat burrata are good, hotel guests have discount offers, people around praise, non-stop talk must be next time.
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Date of stay: September 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
After returning from Australia to celebrate the New Year in Hong Kong, a family of three stayed at Royal Plaza Hotel for 12 days and were very satisfied with the experience. Before making a reservation, I called the hotel from Australia to inquire about the hotel's location, nearby transportation, and facilities. The operator's service was very professional. Although the hotel is located far away from the city, he patiently explained the bus routes near the hotel, which is worthy of praise👍👍 The hotel lobby has a simple and beautiful design. All employees are very polite and proactively approached us to see if we needed help. In addition, the rooms are large and clean. The dinner buffet is rich in food, especially the seafood, which is very fresh and offers great discounts for guests. It is worth a try.
Next time I return to Hong Kong, I will definitely stay here again and recommend it to my overseas relatives and friends✌️
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Date of stay: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Because there was a power and water outage in the building, I booked a hotel room and the front desk staff arranged for a room on the upper floor. The bed was so comfortable and I had to use an iPad to control all the lights and TV stations. I really could just leave the bed without washing it. Control all wild things. This is the first time I tried a buffet dinner. It felt good. I got a discount for staying at the hotel. The environment was comfortable. There were oysters, sashimi, long-legged crabs, oysters, mussels, Chinese and Western soups, etc., blueberry cheese The cakes are delicious and the ice cream is all you can eat. I will stay here again. This time's package includes breakfast, and there are many choices for breakfast. . . You can eat slowly and have a cup of coffee. . You can sigh slowly and stay away from the hustle and bustle. I sincerely recommend everyone to book Lizhu.
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Date of stay: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The dinner buffet here is rich and tasty, I can find food from different countries. Indian curry with thin flat cake is so spicy, they are full of Indian flavor. The Japanese sushi, seafood and sashimi are very fresh and juicy. Furthermore, the employee’s service is excellent, and they are very polite and patient. The waiter and waitress took the initiative to recover the dishes and add water for us.
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Date of stay: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Derek But, Other at Alva Hotel by Royal
Responded 29 Feb 2024
Dear Passenger18507799304, Thank you for choosing ALVA HOTEL BY ROYAL and for your kind words. It was fantastic to know that you had a pleasant dining experience at Alva House. We will make sure to extend your gratitude to the F&B team. Your encouraging feedback is what motivates us to elevate our service. Thank you once again and we definitely can't wait to welcome you back to the hotel soon! Sincerely, Derek But Hotel Manager ALVA HOTEL BY ROYAL
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This was our first stay in the ALVA Hotel although we were very familiar with this area of Hong Kong. The hotel well exceeded our expectations. We stayed for more than two weeks during the Christmas and New Year holidays and whilst the hotel was always busy the service provided by the ALVA hotel team was really very good. The food in the hotel was high quality and great value. Our room was comfortable and warm during the cooler weather of December and the lady who serviced the room kept it clean and well provisioned. We will definitely return to the ALVA hotel for our next visit to Hong Kong.
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Date of stay: November 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Derek But, Other at Alva Hotel by Royal
Responded 19 May 2024
Dear Thomas C, Thank you for choosing ALVA HOTEL BY ROYAL and for your kind words! It was fantastic to know that you enjoyed the stay. We are delighted to hear that our team members provided you with exceptional service. Please be assured that your gratitude will be passed on to the team. Thank you once again. It would be our pleasure to welcome you back in the near future for another lovely visit. Sincerely, Derek But Hotel Manager ALVA HOTEL BY ROYAL
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The overall service is acceptable, and the location is a bit remote, but the advantage is that there is a free shuttle bus that can go directly to New Town Square, and it is quieter at night. The service attitude at the front desk was average, and the waitress was quiet when checking in. The concierge staff are very professional. They opened the door in advance when they first arrived. They were also very active in carrying luggage and introducing hotel facilities. In particular, the fat male employee with slightly curly hair helped us plan our itinerary and call taxis many times. The room was relatively clean. There was a slight smell of smoke when we first entered. The toilet also had a peculiar smell. We asked for improvement after cleaning. The soundproofing of the room is also average, and children's noises are often heard. The overall service is okay, but I give the concierge a thumbs up.
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Date of stay: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed here in mid-June for 4 days 3 nights, delighted to have the room facing the river on a high floor.
Quite surprised with the room size, room is spacious comparing the average hotel room size in hk. Room is well renovated. Room equipped with smart home system, you can use an iPad to control everything in room, like the lighting system, TV and air-con.
Minibar with 3 complimentary drinks, no room service, but you can easily find the vending machines at lobby that sell mostly all you need at reasonable prices!
Best part is room was the shower, they are using water therapy shower head that you can totally recharged after a long day!
Also tried mizutani, the Japanese restaurant on top floor, in-house guest can get a 20% off for all outlets. Mizutani omakase was amazing and very delicious!
My whole stay was taking care by Himson from front office, thanks for his hospitality, he always being polite, humble, being flexible for the arrangement throughout my stay, I enjoyed my stay very much, fully recovered! :)
Definitely will recommend my friends to stay at Alva, and I would like to try their suite next time! :)
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Date of stay: June 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sammy Yip, Other at Alva Hotel by Royal
Responded 3 Jul 2022
Dear Cecillia4travel Thank you very much for your recent 4 days 3 nights stay at ALVA HOTEL BY ROYAL. Your very satisfied experience together with a 5 stars rating is truly appreciated. Mizautani Japanese Restaurant team including chef and floor staff always strives for food & service excellence, and I'm so proud that they have outdone themselves, we are also glad that you named Himson at Front Office for his hospitality. Your kind words will be shared with all of them. Thank you once again and we can't wait to welcome you back to ALVA HOTEL BY ROYAL soon! Sincerely, Sammy Yip Director of Operations ALVA HOTEL BY ROYAL
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There are more places to choose from in the Hong Kong area.
PRICE RANGE
HK$693 - HK$1,013 (Based on Average Rates for a Standard Room)
LOCATION
ChinaHong KongSha Tin / New Territories
NUMBER OF ROOMS
618
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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