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Alva Hotel by Royal

No.1 Yuen Hong Street, Shatin, Hong Kong China
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Traveller (854)
Room & Suite (168)
Dining (60)
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About

#48 of 603 hotels in Hong Kong
Location
Cleanliness
Service
Value
Travellers' Choice
ALVA HOTEL BY ROYAL is a new premium hotel with 618 rooms. It is highly accessible and within a 30 to 40-minute drive of Tsim Sha Tsui, Central and Hong Kong International Airport. The hotel offers guest-centric technology, innovative dining and accessible luxury with a modern lifestyle hospitality concept designed specifically for city-explorers.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Kids stay free
Highchairs available
Free shuttle or taxi services
Wifi
Restaurant
Breakfast available
Breakfast buffet
Complimentary tea
Airport transportation
Shuttle bus service
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Non-smoking hotel
Doorperson
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
Ironing service
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Room service
Coffee / tea maker
Minibar
Walk-in shower
Safe
Telephone
Wardrobe / wardrobe
Clothes rack
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Room types
Mountain view
City view
Landmark view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Romantic
Business
Languages Spoken
English, Chinese

Location

No.1 Yuen Hong Street, Shatin, Hong Kong China
Name/address in local language
Alva Hotel by Royal
518Reviews1Q+A41Room tips
Traveller rating
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Go800099 wrote a review Jan 2024
14 contributions
Happened to stay again, second time this year for daughter medical issue in Prince of Wales Hospital. Staff are always cheerful and many young faces there, this hotel unlike the others, with a lot of young and energetic staff, they are cheerful and helpful all the times. When check in, they found my record and asked if I wanted to get the same room and promote the point program GOROYAL with a octoplus card, but it asked me some personal details and I prefer not because I am living in Shenzhen and not come often. This time the room is good with two beds and looking at river and I could get my room before 3pm, and they offered me a late check out at around 12noon, I must say this hotel check out time is 11am which is a bit early Room is clean and neat, cleaning lady is also good
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Date of stay: December 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Derek But, Other at Alva Hotel by Royal
Responded 2 weeks ago
Dear Go800099, Firstly, we hope your daughter recovers speedily. Secondly, thank you so much for your time to write us this valuable positive review! It is fantastic to know our teammates and to be consistently cheerful and helpful. We will make sure to extend your gratitude to the team for their exceptional service. We are also pleased to know that your room was clean and neat, and the cleaning staff took the effort to tidy up your sleeping clothes neatly. It is rewarding to receive such encouraging comment “Alva is a good place to stay in Shatin” which makes all our efforts more than worthwhile. Thank you once again! We appreciate your feedback. Sincerely, Derek But Hotel Manager ALVA HOTEL BY ROYAL
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Mia X wrote a review Jan 2024
1 contribution
+1
I loved my stay. The hotel is super convenient to get to by public transport plus the complementary shuttle services makes it breeze to get around. The room was spacious, clean with lots to offer, no to mention mountain views. The staff was willing to go above and beyond and the food was amazing. There is a water dispensers on every level, this save me so many plastic water bottles. I will definitely recommend Alva as a must stay hotel to everyone.
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Date of stay: January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Derek But, Other at Alva Hotel by Royal
Responded 3 weeks ago
Dear Mia X, Thank you so much for your kind words and for taking the time to share your positive experience at our hotel. We are thrilled to know that you loved your stay and found the room, shuttle bus services and food met your expectations. Furthermore, it is fantastic to hear that our staff provided exceptional service, and your appreciation means a lot to us. We are committed to sustainability, and it is wonderful to know that you appreciated this eco-friendly initiative. Once again, thank you for choosing ALVA HOTEL BY ROYAL and for recommending us to others. We look forward to seeing you soon! Sincerely, Derek But Hotel Manager ALVA HOTEL BY ROYAL
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Safari58267638820 wrote a review Jan 2024
Hong Kong, China1 contribution1 helpful vote
體驗非常良好 下次會再入住!特別讚揚Eric 親切有禮 好幫得忙! 5星評價 It was a very nice experience ! Definitely will go again very soon. People there are very nice, specially thank Eric who provided me excellent staff service and helped me solve problems when I was in need . Lovely hotel to stay !
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Date of stay: December 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Derek But, Other at Alva Hotel by Royal
Responded 3 weeks ago
Dear Safari58267638820, Thank you very much for choosing ALVA HOTEL BY ROYAL. Delighted to learn that you enjoyed your stay with us. It is rewarding to receive such encouraging comments which make all our efforts more than worthwhile. Please be assured that we will share your compliments to Eric, our Senior Guest Experience Officer. We are so delighted to know that his diligence and professionalism is recognized by our valuable guests like you. Thank you once again and we can’t wait to welcome you back to ALVA HOTEL BY ROYAL soon! Sincerely, Derek But Hotel Manager ALVA HOTEL BY ROYAL
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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1986cuhk wrote a review Jan 2024
Singapore, Singapore6 contributions8 helpful votes
When we walked into the lobby of the hotel, the environment and the smiling face of the reception staffs gave us a very comfortable, warm and safe feeling. It made the trip with a amazing beginning. The check-in procedure was taken care by a very friendly lady. She is a very nice and patient person who listened carefully to our problem and helped us to solved it. We would like to take this opportunity to extend our gratitude to this lady - Yannes. The room is clean and comfortable. There are seven elevators and we had never found it too crowded. We had taken breakfast every morning in the hotel, the taste, quality and varieties of food were good. If we visit Hong Kong again, we would definitely stay in this hotel.
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Date of stay: December 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Derek But, Other at Alva Hotel by Royal
Responded 3 weeks ago
Dear 1986cuhk, Greetings from ALVA HOTEL BY ROYAL. Thank you so much for your time to write us this valuable positive review! We are pleased to learn that you had an enjoyable stay with us, from the hotel room, facilities, food to our services. Providing our guests with an exceptional service, a comfortable stay and a memorable trip is our top priorities and we're glad that we were able to meet your expectations in this regard. It is fantastic to know that Yannes, our Assistant Front Desk Manager listened carefully to your concerns and assisted you in solving the problem. We will make sure to extend your gratitude to Yannes for her exceptional service. Once again, thank you for your kind words. We truly appreciate your support! Sincerely, Derek But Hotel Manager ALVA HOTEL BY ROYAL
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Lai wrote a review Jan 2024
1 contribution
Unlike many other similar hotels in Hong Kong, the staffs of the hotel are very friendly and professional. We have stayed there few times since few years ago and they can still maintain a very high standard of services especially the staffs of reception. The suite room is well designed for the needs of a family and very comfortable.
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Date of stay: November 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Sammy Yip, Other at Alva Hotel by Royal
Responded 3 weeks ago
Dear Lai, Thank you for choosing to stay at ALVA HOTEL BY ROYAL again and for taking the time to write us this valuable positive review! We are very glad to hear that you enjoyed your stay with us, especially our customer service and room environment were recognized by a valuable guest like you. Providing an exceptional service and ensuring a comfortable stay for our guests are our top priorities. We would be thrilled to welcome you back in the near future for another lovely visit. Sincerely, Sammy Yip Director of Operations ALVA HOTEL BY ROYAL
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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RivHoo wrote a review Jan 2024
Hong Kong, China1 contribution
Been staying with Alva for two long stays (> 30 days each time) in 2023, the care and attention to detail provided by all staffs made each visit a comfortable and memorable experience (including reception, concierge, bike rental and Yat Heen). I recommended Alva to friends who had stayed there in Oct 2023. In particular, I would like to extend my appreciation to Ms Ivy Yeung, a dedicated cleaner (on 10/F) whose efforts did not go unnoticed. Her commitment to maintaining a pristine environment contributed significantly to my overall satisfaction during my stays. Considering my past visits and future commitment, I wrote to Reservation team hoping to have a special price for my next long stay in mid-2024. Ms Rachel provided City view rate in first place, after explaining the
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Date of stay: December 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Sammy Yip, Other at Alva Hotel by Royal
Responded 3 weeks ago
Dear RivHoo, Thank you very much for taking your precious time to share your experience on TripAdvisor. We are delighted to learn that our room attendant, Ivy has provided you with exceptional hospitality, and we will be sure to pass along your generous compliments to her. We have also taken on board your comments regarding the room quotation. Our team has investigated the mentioned situation. Please Rest assured that our Assistant Director of Sales, Apple Ng (Ms), will be in touch with you shortly to discuss your room reservation for your upcoming visit. Thank you for choosing our services and we look forward to seeing you soon! Sincerely, Sammy Yip Director of Operations ALVA HOTEL BY ROYAL
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Joanne N wrote a review Jan 2024
Newcastle, Australia4 contributions
+1
Overall, it was a very pleasant stay. The staffs work there are all consistently super friendly and helpful. The room was quiet, clean and tidy. It was overlooking the river, which is very peaceful and beautiful in the early morning and night. love the fact that you can hire bicycles from the concierge of no extra cost!
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Date of stay: January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Sammy Yip, Other at Alva Hotel by Royal
Responded 4 weeks ago
Dear Joanne N, Thank you very much for affirming the services of ALVA HOTEL BY ROYAL. Glad to hear that you enjoyed your stay with us, especially that our hotel room, facilities and service have met your expectations. To provide an exceptional service and a comfortable stay for our guests are our priorities. It would be our pleasure to welcome you back in the near future for another lovely visit. Sincerely, Sammy Yip Director of Operations ALVA HOTEL BY ROYAL
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Allotment_Girl1 wrote a review Jan 2024
UK44 contributions17 helpful votes
+1
My first time at the hotel and I have had a great experience. Comfortable bed, Lilly coffee pod machine, liked how there was a filter water machine in the hall you could use to fill up your water bottle instead of buying plastic bottles. Great bathroom, lots of storage space and given it was a 5* hotel, not iron or board in the room (expect you to use their laundry services - though I am guessing they will provide if you asked housekeeping). Did not have chance to eat in the hotel - the seafood buffet looked great! Had a great view and the nearest MTR (mass transit railway), is a 10min walk away. Disappointed the roof top pool was under going maintenance - would have been good to have email or more prominent messaging this was happening. Expect I will be using again.
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Date of stay: January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Sammy Yip, Other at Alva Hotel by Royal
Responded 4 weeks ago
Dear Allotment_Girl1, Thank you for taking your time to share your experience with the TripAdvisor community. It was so lovely having you stay at ALVA HOTEL BY ROYAL, It's always a pleasure to receive such lovely feedback on your time with us. Glad that you are so supportive to our environmental measures by using less plastic bottles. Apart from getting the irons and boards from our housekeeping department, we have a launderette on 3rd floor. There are coin operated washers/dryers and irons/boards are there too. Getting around to explore the city wouldn’t be difficult as we have shuttle bus to the nearest train station and walking there along the riverside will be less than 10 minutes. We hope to welcome you back for more memorable moments. Regards Sammy Yip Director of Operations ALVA HOTEL BY ROYAL
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Dream68208198783 wrote a review Jan 2024
1 contribution
I've been visiting this hotel annually, and my most recent stay was in September 2023. It looks like they're trying to save money during each visit and aren't offering as many amenities and services as the newly opened hotels. They're not even providing basic in-room facilities like a coffee machine!
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Date of stay: December 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Sammy Yip, Other at Alva Hotel by Royal
Responded 4 weeks ago
Dear Dream68208198783, Thank you for choosing to stay at ALVA HOTEL BY ROYAL! We appreciate your feedback regarding your recent stay and we apologize for any inconvenience caused by the limited amenities and services available at that time. We understand your disappointment with the absence of certain amenities, such as in-room coffee machines. Your feedback is important to us, and our team will take it into consideration as we make enhancements to our facilities. Thank you again and we look forward to seeing you soon! Sincerely, Sammy Yip Director of Operations ALVA HOTEL BY ROYAL
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Aal wrote a review Jan 2024
19 contributions
I'm a local and stayed here a few days. I had a great stay at the river view queen bed room. The bed is on the firm side, I like it. The room is generally clean. The mountain view of the "river view room" is beautiful. It's not in the city center which may be not the best option for tourists. Turn left and go across river, it takes only about 10min walk to Shek Mun Mtr. The breakfast is ok, the Chinese options like chow mien was good but scrambled eggs were tasteless. Not worth to pay for it. There are plenty of food options near shek Mun mtr. Rooms were quiet and sound proof. Staff were nice and polite. The gym facilities were new and of high quality. The gym was small but good enough. Complimentary coffee available in the morning. Water pressure is adequate and water
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Date of stay: January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Sammy Yip, Other at Alva Hotel by Royal
Responded 16 Jan 2024
Dear Aal, Thank you so much for your time to write us this valuable positive review! Glad to hear that you enjoyed your stay with us, especially that our hotel facilities and service have met your expectations. To provide an exceptional service and a comfortable stay for our guests are our priorities. We have also taken on board your comments regarding the food taste and the arrangement of the bin, rest assured we are committed to continuous improvements with such valuable and constructive feedback. Thank you again and we look forward to seeing you soon! Sincerely, Sammy Yip Director of Operations ALVA HOTEL BY ROYAL
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Not the right property for you?
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PRICE RANGE
HK$712 - HK$1,095 (Based on Average Rates for a Standard Room)
LOCATION
ChinaHong KongSha Tin / New Territories
NUMBER OF ROOMS
618
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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ALVA HOTEL BY ROYAL - Updated 2024 Prices & Reviews (Hong Kong, China)