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Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Located at Victoria Dockside, the new art and design district by the Tsim Sha Shui waterfront, K11 ARTUS is Asia’s first “Artisanal Home” with comprehensive hotel services and an inspiring environment for cultural discovery and intellectual exchanges. Aimed at cultural creatives and worldly travelers, K11 ARTUS is also the first luxury residence with a social mission, donating 1% of room revenue to conserve and rejuvenate fast-disappearing Chinese craftsmanship through its collaboration with the K11 Craft & Guild Foundation.
After staying at K11 Artus for 4 days, we left for Taipei for 3 days before returning to K11 Artus for 4 more days. After staying in many hotels in the past, Artus to us is the best hotel ever. The location is magical. The suites are clean and extremely well equipped. The swimming pool is amazing. Our return to Artus was greeted by Katy Wong, the resident relation manager. She was so helpful, cheerful and efficient. Our left luggage was already in our room when we arrived. Thank you so much for the upgrade to such a beautiful suite as well. It means a lot to us. We look forward to returning soon. Dr Simon and Ros Lam (room 805).
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Date of stay: November 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Response from Room's Leader, Guest Services / Front Office at K11 ARTUS
Responded 4 weeks ago
Dear Simon L, Thank you so much for your review and compliment towards Katy. Our entire team are excited that ARTUS has become your favorite in Hong Kong. Stay well, and we look forward to welcoming you home soon! K11 ARTUS team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is THE RESIDENCE where you can lay back, relax, escape from the reality and recharge yourself. The spacious balcony, the mesmerizing Victoria Harbour, the artistic ambience, the spotless room and warm and welcoming staff set a high benchmark for other hotels in Hong Kong!
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Date of stay: September 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Response from Room's Leader, Guest Services / Front Office at K11 ARTUS
Responded 4 weeks ago
Dear 626PuiSze, Thank you so much for your review. We are delighted that you enjoyed the tranquility at ARTUS during your stay. We look forward to seeing you again soon. K11 ARTUS team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Excellent modern rooms with great client service, highly recommend. Whole family of young and old enjoyed the stay, will definitely stay again while in Hong Kong. Was even offered the hotel car by the supervisor, Aidan Wu, to send my family to the Kowloon Station when we had difficulties getting a taxi to fit the family, to cap off an excellent experience we had at K11 Artus.
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Review collected in partnership with this hotel
Date of stay: October 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Response from Room's Leader, Guest Services / Front Office at K11 ARTUS
Responded 28 Oct 2023
Dear Nirv838, Thank you for your lovely review. How wonderful it is to learn that you and your family had an excellent journey at K11 ARTUS, and we are grateful for your appreciation towards Aidan. We look forward to seeing you and your family again soon. Warmest regards, K11 ARTUS team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I stayed at ARTUS for a night as I needed to attend a wedding nearby. Just before I went to the banquet, I realized that I forgot to charge my phone. I went to the lobby to see if the reception could lend me a portable charger. Will apologized and informed me that they did not have portable chargers for loan, but he asked me to wait. He returned in a few minutes with a portable charger he borrowed from a colleague in the office. Thanks to Will for going the extra mile and saving my night! Other staff members I encountered during the stay were also very welcoming and nice. I did enjoy my stay and will definitely return!
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Date of stay: October 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Response from Room's Leader, Guest Services / Front Office at K11 ARTUS
Responded 27 Oct 2023
Dear Explore41128060536, Thank you for your lovely review. It is a pleasure to know that you had a great stay here, and we are grateful for your compliment to Will and our dedicated Artisans. We look forward to seeing you again soon. Warm regards, K11 ARTUS team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed here for 5 days and 4 nights. We got the Harbour Studio which is directly facing Victoria Harbor. Also enjoyed the swimming pool and their sauna. The hotel is connected to the mall and it's just a door away from the Avenue of the Stars. And their staff are just so friendly. I've been visiting HK annually for for the past 2 decades. I honestly can say that this is my favourite hotel here in HK. We absolutely loved our stay.
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Review collected in partnership with this hotel
Date of stay: October 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Response from Room's Leader, Guest Services / Front Office at K11 ARTUS
Responded 25 Oct 2023
Dear Erickson M, Thank you for your awesome review. We are thrilled and honored that you had a lovely stay and consider ARTUS as your home in Hong Kong. We look forward to welcoming you back soon! Warmest regards, The K11 ARTUS team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We arrived during Signal No. 8 of Typhoon Koinu when shops were closed and streets were empty but our beautiful 2-bedroom suite felt welcoming, cozy and safe. As we were unpacking, we realized we had left my son's spacer for his asthma inhaler and we panicked because we had to get a replacement as he can't forego it for 5 days. Thankfully, Cyrus Lam at the front desk, was a life-saver! He quickly called up nearby pharmacies until he found one that was open (many were closed) and had the item in stock and reserved it for us. He also helped us call a taxi (not a single one was in sight at the normally busy taxi stand outside the hotel) that was willing to wait for us while we bought the item and bring us back to the hotel. When we returned, the staff thoughtfully advised us…
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Date of stay: October 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Response from Room's Leader, Guest Services / Front Office at K11 ARTUS
Responded 24 Oct 2023
Dear Hailey V, Thank you for your wonderful review. We are thrilled that you had a cozy and comfortable stay at K11 ARTUS, especially with the harbor view and the perks of our food ordering service. We are grateful for your compliments to Cyrus and his dedicated team members. We all look forward to welcoming you back soon. Warmest regards, K11 ARTUS Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We booked a harbor view room for a family gathering and fireworks on the national day. The price was definitely not cheap, but the experience made it worth it! The room was spacious with a magnificent view. We all enjoyed the fireworks from the balcony, and the ambiance was simply unparalleled. What impressed us most was the service. Although it was quite busy when we arrived, Winty approached us instantly and efficiently checked us in. She introduced the room to us and gave us some tips on the events happening around the area. Finally, we decided to order takeout and had dinner early in the room before the fireworks. The next day, Jimmy checked us out and inquired about our experience. He was friendly and approachable, and both Winty and Jimmy were well-groomed, professional,…
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Date of stay: October 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Response from Room's Leader, Guest Services / Front Office at K11 ARTUS
Responded 17 Oct 2023
Dear Curious30552544757, Thank you for your awesome review. We are thrilled to know that you had a joyful family reunion here at ARTUS and enjoyed the fireworks display on the national day. Your kind words for Winty and Jimmy mean a lot to us. We look forward to welcoming you and your family back soon. Warmest regards, K11 ARTUS team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
In my opinion, my friend and I have received a fantastic time during living in the K11 Artus The service satisfies us so much. Both of us will introduce our families and friends to come to book this excellent hotel.
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Date of stay: October 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Room's Leader, Guest Services / Front Office at K11 ARTUS
Responded 11 Oct 2023
Dear Li Z, Thank you very much for your lovely review. We are thrilled that you had a wonderful time with friends at K11 ARTUS, especially with the services from our committed Artisans. Thank you for your recommendation and we look forward to welcoming you back soon. Warmest regards, K11 ARTUS team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I had a 1-night stay with Harbour One room. The interior and all furniture are at top-tier, unfortunately the view was wasted due to the bad weather. Apart from the room itself, I think the most important and crucial element is people, the whole Artus team is well-trained, attentive, and warm. Want to specially say thank you to Kitty Au here, and also the staff who helped me with the check-in process (sorry i forgot their names). You really elevated the whole staying experience, keep up the good work! 整體體驗很好,內部設備及房間傢俬用品都很高質素。 要特別鳴謝Kitty Au,以及兩位協助登記入住並帶我到房間的前台同事(抱歉忘記了她們的名字),她們真的令到整個住宿體驗再升華到另一層次
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Date of stay: October 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Response from Room's Leader, Guest Services / Front Office at K11 ARTUS
Responded 9 Oct 2023
Dear Owen Chan, Thank you for your lovely review. It is our pleasure to know that you had a wonderful experience at ARTUS. We are thankful for your recognition of our Artisans, especially Kitty Au from Resident Relations. We look forward to welcoming you back very soon. Warmest regards, K11 ARTUS team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
What an incredible experience it was staying here. The staff were so welcoming and helpful and the room was one of the nicest I have ever stayed in, with amazing views of the harbour and skyline. I will be back!
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Date of stay: September 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Response from Room's Leader, Guest Services / Front Office at K11 ARTUS
Responded 9 Oct 2023
Dear Josh K, Thank you for your wonderful review. We are thrilled to learn that you had an amazing experience at ARTUS, and we appreciate your recognition of our committed Artisans. We look forward to welcoming you home soon! Warmest regards, K11 ARTUS team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.