This is my second time spending my birthday celebration with Rosewood Hong Kong, and they will never disappoint you! Shout out to Terry from Frontoffice, he was offering great help and so warm welcoming, look for him if any difficulties, he will he assure you are well taken care of! So as Ivan and Emily! They all make us like home but fancier and luxury! Room is great as usual, and go try out the dim sum at the Chinese restaurant, you will not be disappointed!
We had returned to Rosewood to celebrate Mother’s Day and our son’s birthday. Upon arrival, we were discreetly ushered to the Manor Club and greeted pleasantly by Mr Wafed Alsmarat, Director of Butler Services. He is our favourite! He is one of the main reasons we returned! He leads a team of professional butlers offering impeccable services only Rosewood Hong Kong can offer!! Heartfelt thanks to Wafed and Cato for making our stay another amazing experience! We were delighted by the majestic view of Victoria Harbor the moment we walked in to our suite . This time, the living area was tastefully accented against the backdrop of the beauty of Central’s skyline. There was an abundance of blue and silver balloons arranged on the lounge with a delicious chocolate cake that resembled a work of art and subtly reminding our son this was his special day. The vibrant colors radiating from the assortment of fresh fruits seemed to complete this iconic postcard image. Our bedroom was perfectly adorned with long stem red roses (Mother’s Day) on the king-sized bed, creating a masterful arrangement that contrasted with the grey marble and the checkerboard floor of the bathing area. Every rose petal, every fruit, every book was seated in its rightful place, to create a calm and relaxing living environment to satisfy all the senses. Our 2 full days pampering started in the Manor Club followed by multiple gastronomic delights at Legacy House and Bayfare Social. The suite, the dining venues, the views and décor of the Manor Club are among the best in Hong Kong; however, what sets Rosewood apart from so many of the other luxury tier hotels in our city is its staff. Serving as our ‘home away from home,’ The Manor Club was exceptional. Leo, Jerry, Mika and Warren’s great hospitality and warm demeanor throughout our stay exemplifies the highest level of service and comfort. Special accolades go out to our fitness trainer Quentin who structured an exhilarating program for our distance runner daughter, our weightlifting-footballer son, and my multitasking wife. Quentin shared his extensive fitness knowledge and addressed the rapid-fire questions from our teen athletes while encouraging them to push harder in a safe and effective manner. It was a perfect end to a perfect stay and looking forward to returning to Rosewood Hotel again next month! Thank you for striving to be the best! Best, Mr & Mrs Chung (Ms Lau Yuk Lin)…
What a wonderful lunch occasion that represents Rosewood’s superb hospitality. Upon making special requests, all are delivered with pleasant and professional delivery, special thanks to Dickson for a wonderful experience.
Fab time. Jordan was terrific. Lovely hotel and amazing experience. Dinner was very nice indeed. The steak was particularly nice. Wine was a bit expensive, but not a massive issue. Will come back soon
Had an amazing time at Darkside. Good vibes and nice cocktails. The no.4 cocktails from the moon series was delightful, a must try cocktail! Thank you Harry for such a wonderful service, I look forward to coming back again!
Our waiter Harry was very friendly and knowledgeable! He provided amazing service and a wonderful explanation of the menu. Would definitely try more of the moon series cocktails next time! Thank you for the recommendation Harry!
I had a great stay with my family at the Rosewood for Father’s Day and birthday celebration over the weekend. The hotel is beautifully decorated. The service provided by members of the hotel was impeccable. Every staff I met put on their best service. To name a few, the doormen, the reception, the guest relation manager, the pool staff, people working in the restaurant. My family enjoyed the stay very much. It was an excellent stay and we will definitely return. Special thanks to Miss Tang at the reception and Miss Vivien Li from customer relation whom demonstrated how Rosewood would go extra mile for their guests.
Another cloudy day stay with Rosewood, no luck to enjoy the sunset but the service at Manor club make me fill with joy and grateful. I wanna send my compliments to Andison, he is so nice when I first attends Manor club, explaining everything clearly and help upgrade my room with grand harbor view, gorgeous HK skyline. He always greets me with smile and my last name, the warmest stay I ever have. Manor club 的每個員工都親切有禮，環境舒適，到露台可以欣賞香港尖東至上環一帶嘅景色。房間一如既往嘅華麗。泳池雖然唔大，但係坐喺太陽椅上望住無邊際泳池同海景， 海天一色嘅畫面非常舒適。
Booked a table for two for the restaurant week menu. Good food and good service. Definitely worth visiting. We love the French bean salad which is very fresh. The fried rice and the chicken are yummy too. We enjoyed the dessert as well.
I was a loyal customer of Rosewood HK, having tried all of the hotel’s restaurants in the past one year, as well as having multiple stays at the hotel’s suites as well. However, recently I received some appalling customer service at Chaat, and this has totally changed my opinion on the hotel, to the point that I no longer feel like their F&B team is befitting in a luxury hotel. My disappointments with the Chaat team can be summarized as follows: 1. Transaction error 2. Lack of timely response to customer's enquiry 3. Deplorable reply to customer's email 1. Transaction error I have already tried Chaat for 4 times in 2022. One day in April, I visited Chaat for lunch and used a gift card to settle the bill. According to the receipt, the remaining balance of the gift card should be $326. Fast forward to June, I again visited Chaat for dinner. When I attempted to pay using that gift card, I found that all the remaining credits have been (wrongly) deducted by the Chaat team during the lunch in April, and hence there was no more credit left in the card. This really baffled me as I distinctly remembered the amount of credit left on that card, but I decided not to argue with the busy staff at Chaat on the spot, and I had to settle the bill using alternative means. After the incident, I spent all my time to trace back the receipt for the lunch in April. When I finally found it, I realized I was right - $326 should be the remaining balance of the gift card. 2. Lack of timely response to customer's enquiry I called the restaurant reservation hotline immediately and informed them of the issue, and sent an email with a photo of the receipt and the card to the hotel F&B team on the same day. They promised that the Chaat team will reply me as soon as possible. After patiently waiting a week, I still have not heard anything back from Chaat. I was quite impatient at this point after endlessly waiting for a week, so I sent a second email again to Chaat for the same issue. This time I finally got a reply, and was told that the wrongly deducted credits cannot be reinstated to my gift card, and I have to come in-person to get a new gift card. I was extremely inconvenienced by the Chatt team throughout the whole ordeal, as their mistake in the transaction caused significant disruption to my plan to use all the credits before the card's expiry date. 3. Deplorable reply to customer's email I sent an email reply to the Chaat team and expressed my frustrations towards the incident. Until this point, no one at Chaat has ever made any apology regarding the gift card transaction error, or the lack of response to guest’s email. Instead of a sincere apology, the team at Chaat actually made it worse, and sent another non-apologetic email to me. The email was intended to be sent to one of the staff member at Chaat, but it was wrongly sent to me. The email wrote, ad verbum, please assist reply to this “nice guest” (with the exact quotation marks in that sentence). (See the attached photo.) I felt so humiliated when I read the mail. Instead of rectifying the mistakes made, the Chaat team actually treated returning customers as their burden and spoke ill of loyal customers behind their back! The Chaat team thinks that customers are the “problems” here and enjoys blaming guests when the mistakes were made by the team members in the first place. Until now (6 days from the date where the "wrong” email was sent to me), the Chaat team STILL has not made any kind of apology for any of the issues stated above. The team members at Chaat have clearly proven that they treat customer loyalty and hospitality as worthless. Therefore, I write this review to warn potential guests NOT to visit Chaat. Do not believe those PR bluffs that you read online, regarding how "amazing" this restaurant is. The team at Chaat only focuses on publicity stunt, rather than true customer care.…