Harbourview Horizon
No.12 Hung Lok Road, Hung Hom Bay, Hong Kong China
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About
2.5
#597 of 606 hotels in Hong KongLocation
Cleanliness
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See why so many travellers make Harbourview Horizon their hotel of choice when visiting Hong Kong. Providing an ideal mix of value, comfort and convenience, it offers an array of amenities designed for travellers like you.
Nearby landmarks such as Tsim Sha Tsui Promenade (1.0 mi) and Causeway Bay (1.5 mi) make Harbourview Horizon a great place to stay when visiting Hong Kong.
Rooms at Harbourview Horizon offer air conditioning, a refrigerator, and a kitchenette providing exceptional comfort and convenience, and guests can go online with free internet access.
A pool will also help to make your stay even more special.
While in Hong Kong, you may want to check out some of the restaurants that are a short walk away from Harbourview Horizon, including Aqua Roma, Aqua Tokyo & Aqua Spirit (1.1 mi), Hutong (1.1 mi), and Australia Dairy Company (0.9 mi).
Should time allow, Hong Kong Skyline, Victoria Harbour, and Hong Kong Museum of History are some popular attractions that are within walking distance.
At Harbourview Horizon, your comfort and satisfaction come first, and they look forward to welcoming you to Hong Kong.
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Property amenities
Internet
Fitness Centre with Gym / Workout Room
Pool
Free shuttle or taxi services
Shuttle bus service
Laundry service
Room features
Air conditioning
Kitchenette
Microwave
Refrigerator
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Location
No.12 Hung Lok Road, Hung Hom Bay, Hong Kong China
Name/address in local language
Getting there
Good for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 89 out of 100
89
Hong Kong Intl Airport
27.3 km•
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Shenzhen Airport
53.5 km•
See all flights
Hung Hom
4 min•Mass Transit Railway (MTR)
Car Hire
64 Restaurants
within 0.5 kilometers
63Reviews0Q+A9Room tips
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Detailed Reviews
Hung Hom / Whampoa is a nice place for living, the shuttle service is convenient and well furnished with acceptable mainteinance service. However, I would not recommend it to my friends because:
1) terrible service from ALL staff, very rude & don't care about the guests
2) Noise from neighbours is very serious, you can hear people talking on phone / footsteps/ music / babies crying from all directions. Zero soundproofing from the walls & floors
3) Too crowded - you have to wait for the lift for ages...and it also means the shuttle queue is very long too
1) terrible service from ALL staff, very rude & don't care about the guests
2) Noise from neighbours is very serious, you can hear people talking on phone / footsteps/ music / babies crying from all directions. Zero soundproofing from the walls & floors
3) Too crowded - you have to wait for the lift for ages...and it also means the shuttle queue is very long too
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Date of stay: October 2022Trip type: Travelled as a couple
Value
Location
Service
Room Tip: don't rent here.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Noise is an issue, i mean internally, walls and ceiling seems to be 'paper thin'. We could hear anyone walking pass, playing music or neighbours chatting loud with their windows opened especially at night, during bedtime after 11pm. Understand this is dependent on whether you can a good neighbour.
A long wait for trying to take a lift up/down (Every tower would have 1 lift for servicing use and not open to any guest) try 3 lifts with 30+ floors, semi-hotel for China tourists at level 5 and extended stay guests.
A long wait for trying to take a lift up/down (Every tower would have 1 lift for servicing use and not open to any guest) try 3 lifts with 30+ floors, semi-hotel for China tourists at level 5 and extended stay guests.
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Date of stay: December 2012Trip type: Travelled solo
Value
Rooms
Location
Service
Sleep Quality
Room Tip: if you can afford, stay at the penthouse
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I am a yearly contract tenant of the "serviced" apartment in Tower 3. I lived here for the third year already
At this price, suite room is huge,in standard of Hong Kong.
But before your booking be aware：
The hotel is located in Hunghom, off the major commercial district.
This is a 45 minutes walk (depsite a present one, along the Victoria Harbour front) away from Tsim Sha Tsui in Hong Kong.
Unfortunately, the shuttle bus service is unreliable, for example:
1. the bus often leave one minute earlier from Tsim Sha Tsui stop (trust me it happens a lot during non-rush hour when there are few users ; )
2. the bus is often full during 7-9am, 6-8pm rush hour. You have queue for at least 30 minutes for the NEXT NEXT BUS during the period;
3. the bus, for more than three occasions during my 2-year living in the hotel, skipped the Hunghom Train Station stop unexplained. ( I am still waiting for further response from a complaint case of Mr Roy Chan from the management desk)
Try to use taxi or public bus just outside the hotel instead, Route 8A is a very good substitute if you are going to Tsim Sha Tsui. It stops both outside the History Museum and the Ferry Pier.
THINK TWICE if you have have to be on time, for example, to catch a flight during the morning traffic.
I promise it is very difficult to grab a taxi during the hours.
Do try to take your time, go to the less smart but more down to earth Hung Hom district when you have time. A short walk through the Baker Street and Bulkeley Street, and the Foodie Tak Man Street, you can see another of Hong Kong. The Hung Hom Pier is much less crowded than the TST one.
To conclude, the hotel is off commercial district, offer poor shuttle, but do try pay a visit to nearby the foodie Hung Hom when you have chance.
At this price, suite room is huge,in standard of Hong Kong.
But before your booking be aware：
The hotel is located in Hunghom, off the major commercial district.
This is a 45 minutes walk (depsite a present one, along the Victoria Harbour front) away from Tsim Sha Tsui in Hong Kong.
Unfortunately, the shuttle bus service is unreliable, for example:
1. the bus often leave one minute earlier from Tsim Sha Tsui stop (trust me it happens a lot during non-rush hour when there are few users ; )
2. the bus is often full during 7-9am, 6-8pm rush hour. You have queue for at least 30 minutes for the NEXT NEXT BUS during the period;
3. the bus, for more than three occasions during my 2-year living in the hotel, skipped the Hunghom Train Station stop unexplained. ( I am still waiting for further response from a complaint case of Mr Roy Chan from the management desk)
Try to use taxi or public bus just outside the hotel instead, Route 8A is a very good substitute if you are going to Tsim Sha Tsui. It stops both outside the History Museum and the Ferry Pier.
THINK TWICE if you have have to be on time, for example, to catch a flight during the morning traffic.
I promise it is very difficult to grab a taxi during the hours.
Do try to take your time, go to the less smart but more down to earth Hung Hom district when you have time. A short walk through the Baker Street and Bulkeley Street, and the Foodie Tak Man Street, you can see another of Hong Kong. The Hung Hom Pier is much less crowded than the TST one.
To conclude, the hotel is off commercial district, offer poor shuttle, but do try pay a visit to nearby the foodie Hung Hom when you have chance.
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Date of stay: June 2016Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This is the worst experience ever and trust me the fact that this is too much of a sweet deal at first sight but you’d regret it. I signed a one year deal and I absolutely regretted it. Management has no clue what they are doing, heartless, cold and absolutely terrible service.
Mattress are as hard as rock I don’t know how people can sleep I ended up sleeping on the couch every night! I asked if I could buy my own mattress and I wasn’t even allowed.
Whatever that you asked for they simply don’t care they care about your rent and nothing else you get no help AT ALL. Even if you ask for help you ended up repeating yourself for serval times until you feel exhausted and be like look that’s it it’s even better not to deal with them and suck it up . Please think twice before renting this place. It has been a nightmare for me and I can only say yes the rules and staff and management team are rotten to the core and I say that with no exaggeration. Please do take it seriously.
Mattress are as hard as rock I don’t know how people can sleep I ended up sleeping on the couch every night! I asked if I could buy my own mattress and I wasn’t even allowed.
Whatever that you asked for they simply don’t care they care about your rent and nothing else you get no help AT ALL. Even if you ask for help you ended up repeating yourself for serval times until you feel exhausted and be like look that’s it it’s even better not to deal with them and suck it up . Please think twice before renting this place. It has been a nightmare for me and I can only say yes the rules and staff and management team are rotten to the core and I say that with no exaggeration. Please do take it seriously.
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Date of stay: August 2021Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This is an extended stay hotel conveniently located close to a major hub of the Hong Kong Mass Transit Railway (MTR). We pay $9,990 HKD per month.
Trains, Underground (subway) and Bus stations are only a ten-minute walk away. The Metropolis Mall (on the way to the station) has a small grocer, several restaurants (Japanese, Chinese and Continental (European)) as well as a Fast Food Court for inexpensive freshly prepared Asian style fare. Hung Hom has several colleges and technical schools very close by and busy streets for shopping for all sorts of necessities needed to set up or maintain a household. Whampoa is a suburb with all one would need to survive PLUS a big dash of color, personality and verve. Twenty or thirty minutes of walking can lead you to a Star Ferry (and First Ferry) Landing to transport you to North Point, Wanchai or Central.
A modestly paced hour walk along the Harbor can take you to and from the Tsim Sha Tsui Clock Tower, Ocean Terminal and Nathan Road areas. A free shuttle bus runs frequently to and from the MTR station and Peninsula Hotel in Tsim Sha Tsui. Taxi service is excellent.
My Cantonese-speaking wife and I are living here for eleven months. We have a modern, clean (but fairly sterile) apartment that overlooks much of the Harbor. The panorama roughly runs from Wanchai to the Harbor Channel opposite North Point.
We signed a twelve-month contract that required a monthly rent of $9,990 HKD. (VISA Cards are accepted.) One could find better views but we find ours to be super with the sun rising over Hong Kong Island and the daily flow of ships and boats provide us hours of fascination.
The apartment is on the eleventh floor (twelfth as counted in America) in the second of three towers and is advertised to have 690 square feet – but I think they use the Hong Kong system that includes a prorated portion of hallways, foyers etc. Each tower has 28 floors. We have two bedrooms – one is especially tiny. The kitchenette has a two burner (Convection) stovetop, refrigerator with useable freezer, and barely adequate microwave. Bath has American style commode, single sink, great shower (lots of force and hot water). Bathtub is adequate. Each room is austerely (but pleasantly) furnished. Dining area has a four-place table. Master Bedroom is cozy; spare bedroom is good for a child (no older than ten) and serves us as a computer workspace. Storage area is limited but okay for two adults. Apartment has a combination washer/dryer but the dryer is useless. A clothes drying rack is provided as is a couch and a very basic LCD TV and DVD player. Cable TV is okay (price is included in rent) with an overseas version of FOX News and several English Language Channels. Of course, there are many Chinese programs.
We had to obtain eating plates, utensils and cooking equipment (which struck us as odd). Apartment has three air conditioners mounted on the wall. They work well in summer. There is no heat and the granite floors (Comfy in summer) make it cold in winter. (Electric space heaters are sold nearby, however,) One set of bed linen and bath towels are provided. Local telephone service is included in rent. Internet Connection is super, but costs extra. (WIFI is available free in the lobby.) There is a nice outdoor swimming pool and an adequate gym with too few workout stations. Co-located with the gym are a few computer workstations with Internet connections. However, there are no printers, scanner, copier or fax machines.
One must pay for metered electricity but we found the charges to be reasonable, even when summertime heat required nighttime air-conditioning. (Summer: $600 - $800 HKD; Winter: $250 - $450 HKD).
The hotel offers maid/housekeeping service that can be tailored to fit your requirements. (We elected to clean on our own.) There is a drycleaner and laundry service that also includes minor tailor repairs or alterations. This service was convenient and fairly fast but the Metropolis Mall has a worthy and much less expensive competitor.
We found the Harbour Crystal Restaurant adjacent to tower two especially handy, tasty and well priced for Cantonese food that my In Laws enjoyed as much as we did. They described the food as delicate tasting and unique. We dined there often for lunch as a couple and as a large dinner party. The restaurant has a ‘take away’ and delivery service too.
Very nearby the tower two lobby is a mini mart complete with fresh sandwiches, noodles and other quick snacks. I find the prices here to be exorbitant and the food selections unappealing. Nonetheless, the store seems to be a thriving business.
One December evening as we returned to our apartment we saw a huge Canadian Fir Christmas Tree being set up for decoration. It was tall, symmetrical and nicely decorated.
Each tower has a uniformed guard present for most of the day. They looked sharp and, at first glance, very stern. However, I found them to be friendly of greeted with a cheery hello. I did notice that they would scrutinize those seeking access to the elevators and once I saw an interloper interdicted. Like all security guards, they are under appreciated until needed.
These details properly reflect the satisfying features of this modern and well-located facility. There are drawbacks that portray a more balanced and accurate perspective.
1. The desk staff are mostly young, uniformed and very numerous. With few notable exceptions they are also amazingly unhelpful - sometimes rudely so. Unsmiling and apparently ever busy with what seems to be “make work” they, literally, prefer to argue rather than explain or understand. They have mastered well the English pronunciation of the word: “No!”
2. Upon checking in one is provided an inventory of room equipment that includes doors as well as TV and soap dishes. Each item reflects an outrageous replacement cost. For example, should one need a new door key lock magnetic card it would cost $200 HKD. (Yes, I said key CARD!)
3. It would be most helpful if, at check-in, a notebook of instructions were given to each apartment. I mean instructions as to how to operate the washing machine or clean the air conditioner filters or what community facilities were available.
4. There is no information about the neighborhood. Finding the local post office branch, cinema, grocer etc was a self-help project because the desk staff feigned ignorance or language difficulty. An information rack of pamphlets, maps, advertisements or fact sheets would be useful.
5. Many expats from many countries reside here and, one might assume, they seem to be a friendly and curious group that would appreciate some level of socializing. Even the slightest attempt by management to facilitate communication among those residents inclined to meet would go a long way knit a community. No such attempt (Newsletter, old-fashioned bulletin board, weekly or monthly ‘coffee’ or teas) exist.
6. When we experienced one maintenance issue that was dismissed by a lower level manager, I typed a courteous letter of complaint that invited the General Manager to personally inspect the problem. This elicited a professional and speedy response that solved our issue. Unfortunately, it also caused the lower level manager to ‘lose face’ with her superior – a situation of her own doing – but also one that I very much regretted.
7. We are told that checking out will be a smooth and painless event at any hour of the day we depart. It is said to take fifteen minutes.
On balance: Harbourview Horizon proved very useful and suited our purposes (and budget) nicely. Having a spouse who speaks Cantonese proved invaluable. I do not recommend this as a good place for children under the age of ten. Should someone seek a place to stay more than six months, this is a good option, but only if you are prepared to be self-sufficient.
Trains, Underground (subway) and Bus stations are only a ten-minute walk away. The Metropolis Mall (on the way to the station) has a small grocer, several restaurants (Japanese, Chinese and Continental (European)) as well as a Fast Food Court for inexpensive freshly prepared Asian style fare. Hung Hom has several colleges and technical schools very close by and busy streets for shopping for all sorts of necessities needed to set up or maintain a household. Whampoa is a suburb with all one would need to survive PLUS a big dash of color, personality and verve. Twenty or thirty minutes of walking can lead you to a Star Ferry (and First Ferry) Landing to transport you to North Point, Wanchai or Central.
A modestly paced hour walk along the Harbor can take you to and from the Tsim Sha Tsui Clock Tower, Ocean Terminal and Nathan Road areas. A free shuttle bus runs frequently to and from the MTR station and Peninsula Hotel in Tsim Sha Tsui. Taxi service is excellent.
My Cantonese-speaking wife and I are living here for eleven months. We have a modern, clean (but fairly sterile) apartment that overlooks much of the Harbor. The panorama roughly runs from Wanchai to the Harbor Channel opposite North Point.
We signed a twelve-month contract that required a monthly rent of $9,990 HKD. (VISA Cards are accepted.) One could find better views but we find ours to be super with the sun rising over Hong Kong Island and the daily flow of ships and boats provide us hours of fascination.
The apartment is on the eleventh floor (twelfth as counted in America) in the second of three towers and is advertised to have 690 square feet – but I think they use the Hong Kong system that includes a prorated portion of hallways, foyers etc. Each tower has 28 floors. We have two bedrooms – one is especially tiny. The kitchenette has a two burner (Convection) stovetop, refrigerator with useable freezer, and barely adequate microwave. Bath has American style commode, single sink, great shower (lots of force and hot water). Bathtub is adequate. Each room is austerely (but pleasantly) furnished. Dining area has a four-place table. Master Bedroom is cozy; spare bedroom is good for a child (no older than ten) and serves us as a computer workspace. Storage area is limited but okay for two adults. Apartment has a combination washer/dryer but the dryer is useless. A clothes drying rack is provided as is a couch and a very basic LCD TV and DVD player. Cable TV is okay (price is included in rent) with an overseas version of FOX News and several English Language Channels. Of course, there are many Chinese programs.
We had to obtain eating plates, utensils and cooking equipment (which struck us as odd). Apartment has three air conditioners mounted on the wall. They work well in summer. There is no heat and the granite floors (Comfy in summer) make it cold in winter. (Electric space heaters are sold nearby, however,) One set of bed linen and bath towels are provided. Local telephone service is included in rent. Internet Connection is super, but costs extra. (WIFI is available free in the lobby.) There is a nice outdoor swimming pool and an adequate gym with too few workout stations. Co-located with the gym are a few computer workstations with Internet connections. However, there are no printers, scanner, copier or fax machines.
One must pay for metered electricity but we found the charges to be reasonable, even when summertime heat required nighttime air-conditioning. (Summer: $600 - $800 HKD; Winter: $250 - $450 HKD).
The hotel offers maid/housekeeping service that can be tailored to fit your requirements. (We elected to clean on our own.) There is a drycleaner and laundry service that also includes minor tailor repairs or alterations. This service was convenient and fairly fast but the Metropolis Mall has a worthy and much less expensive competitor.
We found the Harbour Crystal Restaurant adjacent to tower two especially handy, tasty and well priced for Cantonese food that my In Laws enjoyed as much as we did. They described the food as delicate tasting and unique. We dined there often for lunch as a couple and as a large dinner party. The restaurant has a ‘take away’ and delivery service too.
Very nearby the tower two lobby is a mini mart complete with fresh sandwiches, noodles and other quick snacks. I find the prices here to be exorbitant and the food selections unappealing. Nonetheless, the store seems to be a thriving business.
One December evening as we returned to our apartment we saw a huge Canadian Fir Christmas Tree being set up for decoration. It was tall, symmetrical and nicely decorated.
Each tower has a uniformed guard present for most of the day. They looked sharp and, at first glance, very stern. However, I found them to be friendly of greeted with a cheery hello. I did notice that they would scrutinize those seeking access to the elevators and once I saw an interloper interdicted. Like all security guards, they are under appreciated until needed.
These details properly reflect the satisfying features of this modern and well-located facility. There are drawbacks that portray a more balanced and accurate perspective.
1. The desk staff are mostly young, uniformed and very numerous. With few notable exceptions they are also amazingly unhelpful - sometimes rudely so. Unsmiling and apparently ever busy with what seems to be “make work” they, literally, prefer to argue rather than explain or understand. They have mastered well the English pronunciation of the word: “No!”
2. Upon checking in one is provided an inventory of room equipment that includes doors as well as TV and soap dishes. Each item reflects an outrageous replacement cost. For example, should one need a new door key lock magnetic card it would cost $200 HKD. (Yes, I said key CARD!)
3. It would be most helpful if, at check-in, a notebook of instructions were given to each apartment. I mean instructions as to how to operate the washing machine or clean the air conditioner filters or what community facilities were available.
4. There is no information about the neighborhood. Finding the local post office branch, cinema, grocer etc was a self-help project because the desk staff feigned ignorance or language difficulty. An information rack of pamphlets, maps, advertisements or fact sheets would be useful.
5. Many expats from many countries reside here and, one might assume, they seem to be a friendly and curious group that would appreciate some level of socializing. Even the slightest attempt by management to facilitate communication among those residents inclined to meet would go a long way knit a community. No such attempt (Newsletter, old-fashioned bulletin board, weekly or monthly ‘coffee’ or teas) exist.
6. When we experienced one maintenance issue that was dismissed by a lower level manager, I typed a courteous letter of complaint that invited the General Manager to personally inspect the problem. This elicited a professional and speedy response that solved our issue. Unfortunately, it also caused the lower level manager to ‘lose face’ with her superior – a situation of her own doing – but also one that I very much regretted.
7. We are told that checking out will be a smooth and painless event at any hour of the day we depart. It is said to take fifteen minutes.
On balance: Harbourview Horizon proved very useful and suited our purposes (and budget) nicely. Having a spouse who speaks Cantonese proved invaluable. I do not recommend this as a good place for children under the age of ten. Should someone seek a place to stay more than six months, this is a good option, but only if you are prepared to be self-sufficient.
Read more
Date of stay: January 2010Trip type: Travelled as a couple
Value
Rooms
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I booked 3 rooms there for my customers, first of all, I can't visit the room before booking
And the most serious problem is, one of my customers is a 80 years old lady, I requested same floor with her assistant, but eventually they are in different floor, and they old lady get a room which is located in the end of the corridor, I asked to change the room for her but no one can help me, rejected me with no reason, I am so pissed off and I would not book this hotel again.
And the most serious problem is, one of my customers is a 80 years old lady, I requested same floor with her assistant, but eventually they are in different floor, and they old lady get a room which is located in the end of the corridor, I asked to change the room for her but no one can help me, rejected me with no reason, I am so pissed off and I would not book this hotel again.
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Date of stay: December 2014
Value
Rooms
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I have to admit that you be better off elsewhere unless you do not mind paying the extra's to overcome the hassle of getting a rental contract.
This partial service apartment means you will need to sign up and pay for cleaning, internet and the 27-28 seater shutter-bus service is always packed during the morning peak hours. Taxi's may or may not be always available. Limited TV programs (25) where there are a quite few channels all from China - is this apartment for China tourist or for the international crowd? Only a HBO and Fox movies channel.
Sofa's and beddings are old. Knowing that the water quality in Hong Kong is not up to certain standards, you cannot install any filters on the tap. Think twice before you buy bottled water in Hong Kong, ask yourself where is it from?
This partial service apartment means you will need to sign up and pay for cleaning, internet and the 27-28 seater shutter-bus service is always packed during the morning peak hours. Taxi's may or may not be always available. Limited TV programs (25) where there are a quite few channels all from China - is this apartment for China tourist or for the international crowd? Only a HBO and Fox movies channel.
Sofa's and beddings are old. Knowing that the water quality in Hong Kong is not up to certain standards, you cannot install any filters on the tap. Think twice before you buy bottled water in Hong Kong, ask yourself where is it from?
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Date of stay: June 2012Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
My family and I spent a month in Hong Kong and we found this place due to we have a young baby and thought a service apartment would be ideal.
The location of the apartment was brilliant, close to the train station and near to a lot of shops and food outlet. The apartment itself was very basic. Bedding looked clean but it wasn't pressed or of any quality. Kitchen had all the appliances but without any pots, cups or cutlery.
There was a gym but it was very small with only 3 trek mills and a couple of other machines. Bare in mind the gym was for 3 blocks. Never mind the peak hours, during the day often had to queue.
One of the biggest problems is the appalling service. There were always receptionist at the desk. More receptionists than chairs most of the time. BUT none of them smiles and somehow they all have an attitude?
Each apartment was entitled to 3 key cards, each assigned to a person with ID. I was the main client on the contract, I also paid the bill. Upon check in, I wanted to assign a card to my father, who was staying with us also. Somehow the hotel said no, because when I paid upfront I had already confirmed the names and my fathers name wasn't on it. They said it cannot be changed and they stated it was their hotel policy. However when I asked them to show me this policy in black and white, they couldn't back it up with anything. Bear in mind, this was getting late and my baby was tired and needs feeding. After half an hour of staff walking around to and from offices, they finally issued the key cards. That was the first impression!!
My husband hurt his foot in the apartment one day so I went to the desk and asked them for a plaster. Their response was that they had a first aid box but its for staff only. If we need any medical assistant, they said they could call us an ambulance. ???? No joke, this was their response.
The hotel provides shuttle bus service to and from TST. On one occasion whilst we were travelling from TST to the hotel. I heard the female driver shouted at one of the residents in a degrading manner, this was because this female resident forgot to bring her room card to prove where she stays. It was extremely embarrassing and unprofessional. The driver could always refuse to take her but shouting at this female resident was so unprofessional and unacceptable. PS I have attached a photo of this driver.
Dear management, I feel ashamed of your management skills, your staff are sucks!
The location of the apartment was brilliant, close to the train station and near to a lot of shops and food outlet. The apartment itself was very basic. Bedding looked clean but it wasn't pressed or of any quality. Kitchen had all the appliances but without any pots, cups or cutlery.
There was a gym but it was very small with only 3 trek mills and a couple of other machines. Bare in mind the gym was for 3 blocks. Never mind the peak hours, during the day often had to queue.
One of the biggest problems is the appalling service. There were always receptionist at the desk. More receptionists than chairs most of the time. BUT none of them smiles and somehow they all have an attitude?
Each apartment was entitled to 3 key cards, each assigned to a person with ID. I was the main client on the contract, I also paid the bill. Upon check in, I wanted to assign a card to my father, who was staying with us also. Somehow the hotel said no, because when I paid upfront I had already confirmed the names and my fathers name wasn't on it. They said it cannot be changed and they stated it was their hotel policy. However when I asked them to show me this policy in black and white, they couldn't back it up with anything. Bear in mind, this was getting late and my baby was tired and needs feeding. After half an hour of staff walking around to and from offices, they finally issued the key cards. That was the first impression!!
My husband hurt his foot in the apartment one day so I went to the desk and asked them for a plaster. Their response was that they had a first aid box but its for staff only. If we need any medical assistant, they said they could call us an ambulance. ???? No joke, this was their response.
The hotel provides shuttle bus service to and from TST. On one occasion whilst we were travelling from TST to the hotel. I heard the female driver shouted at one of the residents in a degrading manner, this was because this female resident forgot to bring her room card to prove where she stays. It was extremely embarrassing and unprofessional. The driver could always refuse to take her but shouting at this female resident was so unprofessional and unacceptable. PS I have attached a photo of this driver.
Dear management, I feel ashamed of your management skills, your staff are sucks!
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Date of stay: February 2017Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This is a noisy, cavernous apartment building that is called a "hotel." Tiny rooms, old, dirty, and cheap furnishings, and the worst customer service. It is often used by short-term tour groups from the Mainland, resulting in crowded conditions, elevators that never arrive, and TV channels that only has one or two English-speaking stations. It is next to a small university; location is not near any tourist areas. Prices are sky high as are the towers of this run-down place.
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Date of stay: April 2014Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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The hotel facilities are great. However, everything is let down by the extremely poor level of customer service. We stayed her for 6 months when we first arrived in Hong Kong. The staff are inflexible, rude at times and extremely unhelpful. It is clear that their best trained staff are the sales team, who are the complete opposite - don't be sucked in by this. As soon as you have signed, the service heads down hill from there.
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Date of stay: March 2015Trip type: Travelled as a couple
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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"Obviously Harbour View is ideal, although visitors who visit the pool frequently should be able to see this view as often as they like."Read full review
ALSO KNOWN AS
海景酒店海韵轩, harbourview horizon hotel hong kong
LOCATION
ChinaHong KongKowloon / Yau Tsim Mong District
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Frequently Asked Questions about Harbourview Horizon
What are some of the property amenities at Harbourview Horizon?
Some of the more popular amenities offered include a pool, a fitness centre, and laundry service.
Which room amenities are available at Harbourview Horizon?
Top room amenities include a kitchenette, air conditioning, and a refrigerator.
Are there opportunities to exercise at Harbourview Horizon?
Yes, guests have access to a pool and a fitness centre during their stay.