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No.18 Chak Cheung Street, Sha Tin, New Territories, Hong Kong China
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What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
  • Daily temperature and symptom checks for staff
Updated 10/11/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hyatt Regency Hong Kong, Sha Tin
Updated 10/11/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#114 of 803 hotels in Hong Kong
Location
Cleanliness
Service
Value
Travellers' Choice
As the latest urban oasis in Hong Kong, Hyatt Regency Hong Kong, Sha Tin features 430 guestrooms and 132 well-furnished suites specially designed for long stay accommodation. Exciting dining options include Sha tin 18 Chinese restaurant, all-day-dining Cafe, Pool Bar, Tin Tin Bar and Patisserie. Recreational facilities include the luxurious Melo Spa, outdoor heated swimming pool and whirlpool, fitness centre with sauna and steam, tennis court, bike rental and Camp Hyatt for children.
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Property amenities
Car park
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Kids stay free
Children Activities (Kid / Family Friendly)
Free shuttle or taxi services
Wifi
Outdoor pool
Heated pool
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Poolside bar
Airport transportation
Shuttle bus service
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
24-hour security
Baggage storage
Concierge
Currency exchange
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Air conditioning
Housekeeping
Interconnected rooms available
Room service
Minibar
Refrigerator
Flatscreen TV
Safe
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mountain View
Quiet
Languages Spoken
English, Chinese

Location

Full view
57Somewhat walkable
Grade: 57 out of 100
826Restaurantswithin 10 km
142Attractionswithin 10 km
2939Reviews60Q+A100Room tips
Traveller rating
  • 1,519
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  • 236
  • 95
  • 98
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Most Recent
natandkarl wrote a review Jun 2022
2 contributions
The rooms were spacious, clean and comfortable. The hotel has a nice ambience and the pool was relaxing and has a nice garden area behind it. I was very satisfied with the dinner and breakfast buffet, both had a good selection of food. Staff were helpful. Will definitely stay here again.
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Review collected in partnership with Hyatt Hotels
Date of stay: June 2022
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Boosty wrote a review Jun 2022
2 contributions
BAD POINTS Areas of the hotel were dirty. Service took a very long time. Facilities were closed or full up. Room lacks modern entertainment options. Extremely expensive. GOOD POINTS Staff were friendly. Food was very good in both restaurants.
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Review collected in partnership with Hyatt Hotels
Date of stay: June 2022
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Response from Hyatt Shatin, General Manager at Hyatt Regency Hong Kong, Sha Tin
Responded 4 days ago
Dear TheBoostyBoy, Thank you for the review. As much as we strive to deliver the best services to our guests, I’m sorry to hear that your stay experience was not as expected. However, glad to know you appreciate the friendliness of our colleagues and the food in our restaurants. We hope you will allow us the opportunity to regain your trust and welcome you back in the near future. Best regards, Wilson Lee General Manager
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ted_wong_ted wrote a review Jun 2022
Hong Kong, China2 contributions
Reserved one night for celebrating my daughter’s birthday. Easy to go by bike and the friendly staffs at the concierge will assist to storage the bikes. We were surprised by the spacious guest room plus the spectacular view of the sea. The swimming pool is amazing. Special thanks to the manager - Leo and the concierge - Kin, your kind arrangement impressed my daughter so much.
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Date of stay: June 2022Trip type: Travelled with family
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Response from Hyatt Shatin, General Manager at Hyatt Regency Hong Kong, Sha Tin
Responded 4 days ago
Dear ted_wong_ted, Thank you for the great review sharing your experience. Glad to know that Leo and Kin have shown their genuine care and professionalism in making your stay a flawless one. We look forward to welcoming you again soon! Best regards, Wilson Lee General Manager
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Peter F wrote a review Jun 2022
Hong Kong, China38 contributions137 helpful votes
I was checked in speedily to a nice, sizeable room with mountain views. This place was also close to my work so it meant I could have a longer sleep in the morning which was nice. The restaurant staff were helpful and I enjoyed the food. Everything started off so well but then some standards began to drop, I guess you could call it the domino effect. Firstly, I was awoken on my third night at 4am to the sound of a loud TV from another guest - I can't very well blame the hotel for the rudeness of another guest, but it was irritating and of course I didn't want to change rooms at such a late time in the night. When I returned to the hotel after work, I explained that I wanted to move rooms for the upcoming night as I didn't want to risk another night of disturbed sleep. The receptionist obliged kindly and asked me to wait for 20 minutes in my room while they arranged and readied the room for me. After 1 hour and two irritated phone calls from myself wondering why I was told to wait for so long, I was finally taken to my new seaview room. The room was fine, it was smaller than my last room, but what was annoying is that someone had clearly smoked in this room (hence why the wait time I imagine was so long). At this point, I couldn't be bothered to change rooms as I didn't want to spend another hour or so having to wait for a room change. As I was only staying one more night, I decided I'd go down to the swimming pool bar and enjoy some drinks by the pool that evening. A waitress in the restaurant showed me to my table outside and gave me a menu. Despite their being a bar outside, there was no bartender. 15 minutes later, no sign or trace of a front of house staff member could be found outside. They just decided to ignore the fact that I was outside, which really irritated me. I left the venue and explained to the restaurant manner that I was purposefully neglected and left in a huff. I thought that I'd order room service and proceeded to order a bottle of sparkling wine that I had seen on the bar menu downstairs. However, this wasn't available as room service (despite coming from the same restaurant) so I had to go back downstairs and order it and then ask for it to be sent to my room! The same restaurant manager could see that I was irritated so he sent me up the bucket of ice and glass which came after I arrived back in the room. Despite the flaws, I did actually enjoy the hotel and realise that my review reflects mainly on the problems. However, in hindsight the hotel was still nice and spacey The food was good too - particularly the burger! I would return, I just think more attention to detail here is lacking. Please don't put non-smoking guests in smokey rooms, or at least clean the room out thoroughly and offer another room in the meantime! Funnily enough, this is the second time I've stayed at a Hyatt hotel and had to be moved to another room, only to discover that the room I'm being moved to had been smoked in!
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Date of stay: May 2022
Rooms
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Response from Hyatt Shatin, General Manager at Hyatt Regency Hong Kong, Sha Tin
Responded 4 days ago
Dear Peter F, Thank you for the review. As much as we strive to deliver the best services to our guests, I’m sorry to hear that your stay experience was not as expected. We hope you will allow us the opportunity to regain your trust and welcome you back in the near future. Best regards, Wilson Lee General Manager
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Peter K wrote a review Jun 2022
Hong Kong, China3 contributions2 helpful votes
I stayed at Hyatt Shatin from 10 to 11/6, a double bed room with lounge access. The staff there were very caring and provided good support to me. Special thanks to a staff who discovered us leaving a computer pad during the afternoon tea. She recognized me at night when I went to get some drinks and returned the pad to me. Other staff I met were also extremely friendly including the staff at the cake shop and Sha Tin 18 (called Susan if not remember wrongly). Only things I would like the hotel to improve is the quality of food supplied at the lounge. The choices during breakfast and afternoon tea were also very limited. This didn't encourage me to get a room with lounge access next time. Compared to the customer service experienced I had more than year ago, it has improved a lot.
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Review collected in partnership with Hyatt Hotels
Date of stay: June 2022
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Response from Hyatt Shatin, General Manager at Hyatt Regency Hong Kong, Sha Tin
Responded 4 days ago
Dear peterk731, Thank you for the great review sharing your experience. We are very lucky to have gracious and supportive guests like you, who appreciate our care and service. Rest assured your comment about the food supply at the Regency Club Lounge will be shared with our Executive Chef. We look forward to welcoming you again soon! Best regards, Wilson Lee General Manager
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張*靈 E wrote a review Jun 2022
Hong Kong, China3 contributions
Hotel is in Shatin, although in the New Territories but now very convenient with the new MTR east rail line. Rooms are specious and large compare to those in town and very reasonably priced. Staff were very friendly and helpful, especially those in the Regency Club. The hill view suite has a nice view of the pool, looking out to a small waterfall next to the rail with a corner of race course. Lovely little getaway from town for a nice relaxing staycation.
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Review collected in partnership with Hyatt Hotels
Date of stay: June 2022
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Response from Hyatt Shatin, General Manager at Hyatt Regency Hong Kong, Sha Tin
Responded 5 days ago
Dear Cat C, Thank you for the great review sharing your experience. We look forward to welcoming you again soon! Best regards, Wilson Lee General Manager
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Sarah W wrote a review Jun 2022
Hong Kong, Hong Kong4 contributions5 helpful votes
Hotel well situated for exploring rural areas. Staff were super friendly and helpful. Interconnecting King rooms with hillside view provided good sized rooms for family with an open view. Rooms were spotless and amenities excellent . Would highly recommend getting Club access as well worth the extra cost.
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Review collected in partnership with Hyatt Hotels
Date of stay: June 2022
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Response from Hyatt Shatin, General Manager at Hyatt Regency Hong Kong, Sha Tin
Responded 1 week ago
Dear Sarah W, Thank you for the kind review. It is a pleasure to hear that your experience was to your fullest satisfaction! We look forward to welcoming you again soon! Best regards, Wilson Lee General Manager
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366jackson wrote a review Jun 2022
1 contribution
Large and clean room. I stay there to relax. The check in was slightly longer than expected as due to the government requirements in filling the requied form for tracking. Apart from that it was smooth. I will definitely stay there for longer period if I have the time.
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Review collected in partnership with Hyatt Hotels
Date of stay: June 2022
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Location
Cleanliness
Service
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Response from Hyatt Shatin, General Manager at Hyatt Regency Hong Kong, Sha Tin
Responded 2 weeks ago
Dear 366jackson, Thank you for the great review sharing your experience and kind understanding. It is always a pleasure to hear from our happy guest! We look forward to welcoming you again soon! Best regards, Wilson Lee General Manager
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chungkh2022 wrote a review Jun 2022
1 contribution
Great service as always. Had been upgraded to river view king room and that is a nice surprise. Good selection at buffet breakfast. Desserts at Shatin18 are particularly delightful fusioning the east and west.
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Review collected in partnership with Hyatt Hotels
Date of stay: June 2022
Value
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Location
Cleanliness
Service
Sleep Quality
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Response from Hyatt Shatin, General Manager at Hyatt Regency Hong Kong, Sha Tin
Responded 2 weeks ago
Dear chungkh2022, Thank you for the great review sharing your experience. It is always a pleasure to hear from our happy guest! We look forward to welcoming you again soon! Best regards, Wilson Lee General Manager
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omalahk wrote a review Jun 2022
1 contribution
Took connecting rooms with our son. We were all very comfortable and steps away from the MTR to Admiralty. Very enjoyable stay and a great location. Would definitely consider staying at this hotel again.
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Review collected in partnership with Hyatt Hotels
Date of stay: June 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
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Response from Hyatt Shatin, General Manager at Hyatt Regency Hong Kong, Sha Tin
Responded 2 weeks ago
Dear omalahk, Thank you for the great review sharing your experience. It is our pleasure to receive five star reviews from valuable guests like you! We look forward to welcoming you again soon! Best regards, Wilson Lee General Manager
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PRICE RANGE
US$89 - US$140 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
香港凯悦酒店沙田, 香港沙田凯悦, 沙田凯悦酒店, 沙田凯悦, hyatt regency hong kong sha tin hotel hong kong, hong kong hyatt regency
LOCATION
ChinaHong KongSha Tin / New Territories
NUMBER OF ROOMS
562
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Frequently Asked Questions about Hyatt Regency Hong Kong, Sha Tin
Which popular attractions are close to Hyatt Regency Hong Kong, Sha Tin?
Nearby attractions include The Chinese University of Hong Kong (1.1 km) and Art Museum of The Chinese University of Hong Kong (1.0 km).
What are some of the property amenities at Hyatt Regency Hong Kong, Sha Tin?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Hyatt Regency Hong Kong, Sha Tin?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hyatt Regency Hong Kong, Sha Tin?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Hyatt Regency Hong Kong, Sha Tin?
Yes, a parking garage is available to guests.
What are some restaurants close to Hyatt Regency Hong Kong, Sha Tin?
Conveniently located restaurants include Sha Tin 18 - Hyatt Regency Hong Kong, Sha Tin, Tin Tin Bar - Hyatt Regency Hong Kong Sha Tin, and Cafe - Hyatt Regency Hong Kong, Sha Tin.
Are there opportunities to exercise at Hyatt Regency Hong Kong, Sha Tin?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Hyatt Regency Hong Kong, Sha Tin have an airport shuttle?
Yes, Hyatt Regency Hong Kong, Sha Tin offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Hyatt Regency Hong Kong, Sha Tin have airport transportation?
Yes, Hyatt Regency Hong Kong, Sha Tin offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hyatt Regency Hong Kong, Sha Tin?
Yes, dry cleaning and laundry service are offered to guests.
Does Hyatt Regency Hong Kong, Sha Tin offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.