We had a wonderful time at Hyatt Regency Shatin during Chinese New Year. Got upgraded to an amazing and spacious suite with lake view. Services and food were outstanding with special thanks to Phyllis Lai (Front Office Manager), Regency Club and Shatin 18 staffs and Mr Larry Chu. It is one of the best Staycation hotels in Hong Kong. Highly recommended
It was a pleasant experience. I would not rate it 5-star, as there were a few details that were overlooked, but nonetheless I was happy with my stay. The details are what would have made the the stay 10/10.
We booked the Executive Suite for a small family staycation with 5 adults. The rooms were huge, as was the common shared area with lounge and kitchenette. Three toilets was a lifesaver! The views are beautiful, the location is far away from the city but that's what we wanted to get away from. There are not many restaurant options nearby, and that also reflected on food delivery apps. The look an feel is definitely of a large chain hotel, but value for space is unbeatable and would recommend for small group staycations.
Reservation stage: seems the response is quite slow but they are able to explain in details with benefits and packages Check in: smooth amd able to extend early check in! I am quite sensitive to COVID safety measures amd the staffs are attentive to every door entrance, make arrangement when she observe the long queue. Housekeeping: friendly! Greet us whenever we go. Manager: there was a hiccup during my stay and the overnight manager, Wilson attended very well with the housekeeping supervisor in the midnight! I am sorry to say but the services that I received in Hyatt Regency Sha Tin is much beyond than Grand Hyatt. We have such a wonderful stay and looking forward to revisit during Easter holiday!
We were met by a friendly and welcoming staff. The concierge is knowledgeable and happy to help with all questions and suggestions of places to visit. Check-in was a breeze. The room was lovely, we had a beautiful harbor view. Second time I’ve stayed at this property and they never fail to deliver exceptional services.
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