The Emperor Hotel
373 Queen's Road East, Wanchai, Hong Kong China
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US$91
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Dining (19)
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About
#188 of 802 hotels in Hong Kong
Location
Cleanliness
Service
Value
Dashing yet pleasing, vibrant yet elegant - The Emperor Hotel in Wanchai on Hong Kong Island offers you the urban vibe but still, a truly home away from home with our upscale flair, amenities and services.
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Property amenities
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Children Activities (Kid / Family Friendly)
Airport transportation
24-hour security
Baggage storage
24-hour front desk
Wifi
Restaurant
Breakfast available
Breakfast buffet
Concierge
Non-smoking hotel
Doorperson
Umbrella
Dry cleaning
Laundry service
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Room features
Blackout curtains
Air conditioning
Housekeeping
Interconnected rooms available
Room service
Coffee / tea maker
Minibar
Flatscreen TV
Safe
Telephone
Bottled water
Clothes rack
Iron
Laptop safe
Electric kettle
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Room types
Mountain view
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Business
Languages Spoken
English, Chinese
Location
Full view
100Great for walkers
Grade: 100 out of 100
195Restaurantswithin 0.5 km
18Attractionswithin 0.5 km
Contact
373 Queen's Road East, Wanchai, Hong Kong China
Name/address in local language
Getting there
Wan ChaiMass Transit Railway (MTR)8 min
Causeway BayMass Transit Railway (MTR)11 min
Car HireSee all Hong Kong car hire
188Reviews7Q+A20Room tips
Reviews
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Most Recent
I was supposed to stay for 3 days however ended up staying 3 months. Amazing hotel. Amazing staff, Amazingly comfortable bed and clean room. I really enjoyed my time here in this hotel. Highly recommended
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Date of stay: January 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from peggy wong, Marketing at The Emperor Hotel
Responded 3 Jul 2022
Dear stevecY5380BM, thank you for your time to give us feedback and we appreciated very much for your kind compliments. Look forward to seeing you again.
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Ricky, Jim, Sanny and Aries. They are very kind, usually smiling and patient. Besides, the room was very clean and comfortable. I would recommend staying at this hotel. 酒店員工Ricky, Jim, Sanny Aries都十分好人，保持微笑和對客人有耐心。 此外，房間也非常乾淨舒適，氣氛很好， 我會推薦住在這家酒店。
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Date of stay: May 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from peggy wong, Marketing at The Emperor Hotel
Responded 3 Jul 2022
Dear Janny Wan, thank you for your time to give us feedback and we appreciated very much for your kind compliments. Look forward to seeing you again.
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These past few years can be indeed described as ‘turbulent’ for most people living in Hong Kong. I have been a regular guest at this hotel during this very unusual time when norms such as leisure traveling became an almost unreachable luxury. Weekend getaways, as a result, is a substitute of ritual traveling and also act as safe haven for the currently stressful environment of the Hong Kong society. I must say, I have been well taken care of, from the efficiency of the front desk operation, the friendliness of the F&B staffs at breakfast time who caters to my specific needs and the house keeping department, always equipped with ample supplies in my room to ensure my weekend getaways are stress free experience. Of special mentioning, Mr. Sanny Chan from the front office, provides absolutely the best of service, his talent of problem solving skills, ranks first class in hotel industry and contributes to one of the main reasons I decided to be a returning guest on such a regular basis.…
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Date of stay: April 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from peggy wong, Marketing at The Emperor Hotel
Responded 25 Apr 2022
Dear Mr Benjamin Y, Thank you for staying with us at The Emperor Hotel and for your wonderful comments. With the heartfelt thanks, we are very much appreciated your compliments to us especially Mr Sanny Chan, our Assistant Front Office Manager. Your praise has been passed to him and the team immediately. It is indeed a great encouragement to our collective efforts, and it is our ultimate goal to make every of our guests’ stay a pleasurable one. We look forward to welcoming you back in the near future. Please feel free to visit our hotel website to check out our best value packages and rates.
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+1
Good location , not expensive but well equipped with restaurants and Gym … It is situated at wan chai , Hong Kong m just 10 minutes walk reaching Times Square … There are several nice restaurant , add 10 us you can enjoy a buffet breakfast . A gym , a bar …too. I was free upgraded to executive king by manager Hui at reception. The hotel also provide shuttle bus to attractions like the repulse bay . The room is clean and tidy . Everything is contented in the room. The washing room is spacious . I would recommend this hotel if you Hv a budget stay . Check it out in Agoda or booking.com by Barry TLS Travelling and Leisures without Strangers
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Date of stay: January 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Yip Jackson, 顧客服務/櫃檯辦公室 at The Emperor Hotel
Responded 23 Jan 2022
Dear Mr Ng, thank you for your time to give us feedback and we appreciated very much for your kind compliments. Look forward to seeing you again.
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We booked online and all of our booking concerns and enquirers were politely and patiently answered by Nancy of Front Desk over the phone. On the day we have arrived the hotel, we were assisted by her quickly and efficiently for checking in. We finally got a nice room with a large bed on the high floor that was being upgraded by Nancy. The room was spacious , clean with comfortable bed. Over all was pretty good and value for money. It was really a nice place to stay and definitely would stay again for this reasonable price with excellent service provided by Nancy.
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Date of stay: June 2021
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Yip Jackson, 顧客服務/櫃檯辦公室 at The Emperor Hotel
Responded 14 Jul 2021
Dear Kent, We are grad to hear about Nancy's service has made your stay so enjoy. Your positive comments are encouraging. We appreciate it very much. Look forward to welcoming you back in the near future.
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A great trip experience～ I stayed at the hotel on 5-6 June. My friend and I got back to the hotel after 10:30 pm. I realised that I forgot to bring the charger with me. I went down to the front desk to see if I could borrow a charger for my phone. Unfortunately the chargers were not available at that time of night. Sadly I went back to my room. After a short while, I received a call from the front desk saying that they could lend me a charger. I was so surprised and asked how could they get one for me? I was told that the reception manager(Ms. Leung) , lend her own charger to me. I was very grateful for her, she not only saved my battery, she actually saved my night! We had such a great day in the hotel. I will definitely stay in this hotel again.
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Date of stay: June 2021Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Yip Jackson, 顧客服務/櫃檯辦公室 at The Emperor Hotel
Responded 14 Jul 2021
Dear Julianna, Thank you very much for spending time to give us a positive feedback. We are grad that you enjoyed your stay with us. Look forward to welcoming you back in the near future.
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During our stay, we encountered an unsatisfactory service levels that I think you should know of and hopefully do something about. A front desk staff named Nancy check us in and her attitude was bad. She give us a room confirmation paper with only the correct guest name, all other information were wrong. Well, that’s not a problem as I understand they were so busy. However, the wrong confirmation letter stated that we booked twin bed room instead of the a large bed room. Nancy not willing to admit her fault that she found us a wrong confirmation paper while all of the information inside were wrong obviously and said that she can provide us with double bed room for special, no more high floor as she only do according to what confirmation letter stated. Of course she’s not saying the above sentence in a good attitude for sure. Finally, she put us into a low floor and just opposite to a elevator. I’m not sure it’s coincidence or Nancy did it on purpose. It make me feel so bad during my whole trip. I wonder why I’m coming for staycation, but seems like I’m coming for being insulted. Actually, with a cheap price and the room is not too bad. But with the bad service from Nancy and ruined my holiday, it make me so hard to return again and recommend to others. I hope you agree with me that this type of service is completely unacceptable at so many levels. It is not the kind of treatment I would have expected from a normal hotel. I am very disappointed from this bitter experience. I would like to hear your thoughts about my complaint and the steps that you are willing to take to prevent such incidents in the future.…
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Date of stay: June 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Yip Jackson, 顧客服務/櫃檯辦公室 at The Emperor Hotel
Responded 7 Jun 2021
Dear guest, Thank you for your time to share with us. A separate email will be sent to you. We sincerely apologize for all inconvenience caused. Best regards, Front Office Manager
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Beware they scam customers. They told me I burned a sheet and they charged me 570hkd, obviously I didn't burn the sheet but they didn't want to hear any explanations. I will never return to this hotel, at this moment I am staying here again but I will change hotels soon. The morning I left the hotel there was no hole ...
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Date of stay: January 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Yip Jackson, 顧客服務/櫃檯辦公室 at The Emperor Hotel
Responded 11 Apr 2021
Dear sir, pleased to remind that smoking is strictly prohibited in guest room. Any damage would cause a reasonable compensation. Thank you for your understanding. The Emperor Hotel
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OK, we didn’t pay too much per room per night and the rule that you get what you pay for seems to be true. So this review is in that context. Firstly, I was allocated room 11 on floor 18. If you get allocated room 11 don’t accept it, the window is tiny and the room feels like a prison cell. The rooms are ok and the best features are the clean and comfortable bed and the water pressure in the shower. The shower is not large but is sufficient but note that the water takes quite a while to heat up. The room has a TV but the choice of channels is limited, no major international stations to watch. There’s a Bluetooth clock/speaker, Aircon, minibar fridge (empty), closet, safe, tea/coffee/kettle (supplies are limited so you may want to bring your own). A few of points to note:- The hotel is close to a major traffic junction and so if you are sensitive to noise at night beware. There is major construction going on next to the hotel currently with large cranes which operate from around 8am to 6pm on weekdays, I’m not sure about weekends. The hotel seems to charge for everything considered ‘extra’. Currently all bars and restaurants in Hong Kong close at 6pm due to coronavirus restrictions so if you’re on a staycation you need to order a food delivery. If you want the hotel to to provide a plate, knife/fork, wine glass etc, the hotel will charge you. If you want more water bottles than the daily allocation the hotel will charge you. The amounts are not significant but the principle of charging for everything extra is very annoying and outdated; where’s the spirit of customer service in this hotel? It doesn’t seem to exist here. All in all underwhelmed, nothing really strongly positive to report here. …
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Date of stay: December 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
3 Helpful votes
Helpful
Response from kit Lui, Sales at The Emperor Hotel
Responded 6 Jan 2021
Dear Guest, Thank you for choosing to stay at The Emperor Hotel and also for taking the time to share a review. Your feedback is extremely important to us and has been shared with the team to review and make necessary improvements. We look forward to welcoming you back in the nearest future. The Emperor Hotel
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We did a very enjoyable staycation at this hotel from 15 to 16 Dec 2020. The room is clean and comfortable. The food is delicious. Their services is nice as well. The location is a bit far from the MTR Wanchai station but it's easy to go Lee Tung Street to view Christmas Light Decoration at night.
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Date of stay: December 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from kit Lui, Sales at The Emperor Hotel
Responded 6 Jan 2021
Dear WaiMan, Thank you for choosing to stay at The Emperor Hotel and for taking the extra time to compliment us on an overall experience. We are extremely happy to learn that you had an enjoyable stay. Your compliment on our well-appointed room and service provided by the team is much appreciated. We look forward to welcoming you back in the nearest future. The Emperor Hotel
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PRICE RANGE
US$51 - US$115 (Based on Average Rates for a Standard Room)
LOCATION
ChinaHong KongHong Kong Island / Stubbs Road
NUMBER OF ROOMS
299
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Claim Your Listing Frequently Asked Questions about The Emperor Hotel
Which popular attractions are close to The Emperor Hotel?
Nearby attractions include The HanLi (0.4 km), Wan Chai Market (0.4 km), and Hong Kong Racing Museum (0.4 km).
What are some of the property amenities at The Emperor Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at The Emperor Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Emperor Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
What are some restaurants close to The Emperor Hotel?
Conveniently located restaurants include Le Reve, Mamaday Cafe, and MR. MAKI.
Are there opportunities to exercise at The Emperor Hotel?
Yes, guests have access to a fitness centre during their stay.
Does The Emperor Hotel have airport transportation?
Yes, The Emperor Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Emperor Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at The Emperor Hotel?
The staff speaks multiple languages, including English and Chinese.
Are there any historical sites close to The Emperor Hotel?
Many travellers enjoy visiting Tai Kwun - Centre for Heritage and Arts (2.6 km), Sik Sik Yuen Wong Tai Sin Temple (7.7 km), and PMQ (2.9 km).
Does The Emperor Hotel have any great views?
Yes, guests often enjoy the city view available here.