We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Save
Share
15-19 Chun Pin Street, Hong Kong China
Lowest prices for your stay
Hotels.com
travelup.com
Expedia
US$52
View deal
Agoda.com
eDreams
FindHotel
View all 9 deals
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveller (65)
Room & Suite (51)
Dining (6)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitised high-traffic areas
Read more
Updated 24/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 24/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#226 of 802 in Hong Kong
Location
Cleanliness
Service
Value
At Hotel Ease we’re here for just one thing. To make everything easy for you during your stay in Hong Kong. That’s why all our 160 modern, spacious and comfortable rooms are fully equipped with speedy Wi-Fi. And when you arrive we give you a Handy Smartphone with free internet and international calls, so it’s easy for you to keep everything under control and manage your trip. We have a lovely restaurant with friendly staff to give you a hearty breakfast each morning, and when you’re ready, just hop on our free shuttle bus for the short trip to a nearby MTR subway station.
Read more
Property amenities
Parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Restaurant
Children Activities (Kid / Family Friendly)
Free shuttle or taxi services
Meeting rooms
Baggage storage
Wifi
Breakfast available
Shuttle bus service
Concierge
Currency exchange
Non-smoking hotel
Laundry service
Show more
Room features
Air conditioning
Refrigerator
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Languages Spoken
Chinese

Location

Full view
43Car recommended
Grade: 43 out of 100
25Restaurantswithin 1 km
3Attractionswithin 1 km
52Reviews7Q+A2Room tips
Traveller rating
  • 19
  • 19
  • 9
  • 2
  • 3
Time of year
Traveller type
Language
  • More
Selected filters
  • Filter
  • English
James W wrote a review Apr 2020
2 contributions5 helpful votes
I am experiencing the bad customer service about this hotel, the air conditioning is not cold, carpet very sticking and dirty, I can't believe how they use this hotel as isolation of Covid-19 I do strongly not recommend your guys to stay .
Read more
Date of stay: April 2020Trip type: Travelled
3 Helpful votes
Helpful
Share
Response from Cheng Sam, 其他 at Hotel Ease • Tsuen Wan
Responded 8 Jul 2020
Dear T7034VEjamesw, Thank you for taking time to share your valuable comments with us. Please accept our sincerest apologies for have not provided the service that you was hoping for and sorry for any inconvenience caused to you. Besides, we don't accept the booking for a mandatory quarantine for 14 days. Your reviews are greatly appreciated and will be considered as vital and important for maintaining and improving our products and services. Once again, thank you for your recommendation and we look forward to seeing you again perhaps in the not too distant future. Hotel Ease . Tsuen Wan Hotel Ease Access . Tsuen Wan
Read more
Tung Cheng wrote a review Jan 2020
4 contributions4 helpful votes
I booked this hotel 7 months ago and the booking date is 22 feb 2020. Due to the coronavirus spread, I cancel my trip and ask for hotel refund although the hotel policy is nonrefundable. I raise my request twice but still be rejected. All my other hotels, like macau, gulin, are granting me grace although they are also non-refundable. Only this hotel rejected me even though I told them I was born in Wuhan and I want to minimize the spread risk. I am really disappointed about their customer service and rigid hotel policy. I think they only care about money!!
Read more
Date of stay: January 2020
Rooms
Location
Service
Room Tip: poor customer service
See more room tips
3 Helpful votes
Helpful
Share
Response from Sam C, 前廳部經理 at Hotel Ease • Tsuen Wan
Responded 2 Feb 2020
Dear Alfredcheng, Thank you for taking time to share your valuable comments with us. Please accept our sincerest apologies for have not provided the service that you was hoping for and sorry for any inconvenience caused to you. With regard to your comment regarding the booking, we will inform our reservations department to follow up again in this special case. We hope we are able to restore your faith in us and win back your confidence. Once again, thank you for your recommendation and we look forward to seeing you again perhaps in the not too distant future. Hotel Ease . Tsuen Wan Hotel Ease Access . Tsuen Wan
Read more
Kenray wrote a review Nov 2019
1 contribution
Stayed for one night, luckily got an upgrade. The family size room is comfortable, the design is nice. The dishes in Eat@ease were good, the proportion is good and the design of the restaurant is also nice, it's just the size of the restaurant seems a little bit tiny. Sunny from the F&B and Jennifer from the front desk offered a kind attitude service. Enjoyable experience in conclude. 住了一晚,很幸運得到了升級。 家庭大小的房間舒適,設計很好。 Eat @ ease中的菜餚很好,比例也很好,餐廳的設計也很好,只是餐廳的大小似乎有點小。 F&B的Sunny和前台的Jennifer提供了友好的態度服務。 總結愉快的經驗。
Read more
Date of stay: November 2019
Rooms
Service
Sleep Quality
Helpful
Share
Response from Sam C, 前廳部經理 at Hotel Ease • Tsuen Wan
Responded 13 Nov 2019
Dear nghomanngo, Greetings from Hotel Ease. Tsuen Wan. What a fantastic review! We are so glad to read that you had enjoyed your stay with us. Thank you so much for the kind compliments on my team. Once again, thank you for your recommendation and we look forward to seeing you again perhaps in the not too distant future. With warm regards, Hotel Ease . Tsuen Wan Hotel Ease Access . Tsuen Wan
Read more
Karishma wrote a review Oct 2019
Staines, United Kingdom104 contributions80 helpful votes
We booked this hotel due to higher prices centrally. We arrived at 2/3am and had a quick check in. Headed up to the room which smelt of smoke (Non smoking hotel) and the smoke detectors had both been covered up with shower caps. We called down to reception who sent someone up to have a look. Communication was a little difficult but he called down to reception to reassign us another room. We had to go back to reception to change keys and then finally got a room. The hotel were great to sort this so quickly. Location is great because of the hotel shuttle which goes every half hour to the nearby metro station. We purchased an on-loan octopus card (like London’s Oyster) from the metro station to top up as we went. On the last morning the hotel staff flagged down a taxi for us to get us to the airport.
Read more
Date of stay: October 2019Trip type: Travelled
Helpful
Share
Response from Sam C, 前廳部經理 at Hotel Ease • Tsuen Wan
Responded 3 Nov 2019
Dear karishma95patel, I would like to thank you most sincerely for your rating on Tripadvisor following your recent stay with us, your reviews are greatly appreciated and will be considered as vital and important for maintaining and improving our products and services. We look much forward to welcoming you back in the very near future. Hotel Ease . Tsuen Wan Hotel Ease Access . Tsuen Wan
Read more
Alice Leung wrote a review Sep 2019
1 contribution
Room is spacious and clean. Shower room is unexpectedly even cleaner than many higher-graded hotel. However, English proficiency of room reservation staff needs to be improved - I emailed to ask about credit card payment but from her answer it's obvious that she didn't even understand the words "online transaction", "off-the-line payment" and "cardholder copy", thus failed to solve my problem. Main courses of semi-buffet are nice but it is even more appreciated if variety of your desserts bar can be increased - please have some fruits and cookies instead of all cakes while all the cakes taste really bad.
Read more
Date of stay: September 2019
Rooms
Service
Sleep Quality
Helpful
Share
Response from Sam C, 前廳部經理 at Hotel Ease • Tsuen Wan
Responded 18 Sep 2019
Dear aliceleung_hk, Greetings from Hotel Ease. Tsuen Wan. I would like to thank you most sincerely for your rating on Tripadvisor following your recent stay with us, your reviews are greatly appreciated and will be considered as vital and important for maintaining and improving our products and services. We look much forward to welcoming you back in the very near future. Hotel Ease . Tsuen Wan Hotel Ease Access . Tsuen Wan
Read more
Previous
PRICE RANGE
US$46 - US$64 (Based on Average Rates for a Standard Room)
LOCATION
ChinaHong KongKwai Tsing / New Territories
NUMBER OF ROOMS
160
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing
Frequently Asked Questions about Hotel Ease • Tsuen Wan
Which popular attractions are close to Hotel Ease • Tsuen Wan?
Nearby attractions include Florentia Village, Hong Kong Luxury Designer Outlet (1.0 km), Kwok Shui Road Park (1.0 km), and CyberX VR (0.5 km).
What are some of the property amenities at Hotel Ease • Tsuen Wan?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a fitness centre.
What food & drink options are available at Hotel Ease • Tsuen Wan?
Guests can enjoy an on-site restaurant and breakfast during their stay.
Is parking available at Hotel Ease • Tsuen Wan?
Yes, parking is available to guests.
What are some restaurants close to Hotel Ease • Tsuen Wan?
Conveniently located restaurants include Little Mario's Pizzeria, TamJai SamGor Mixian (Kowloon Commerce Centre), and The Platter (Hotel COZi‧Oasis).
Are there opportunities to exercise at Hotel Ease • Tsuen Wan?
Yes, guests have access to a fitness centre during their stay.
Does Hotel Ease • Tsuen Wan have an airport shuttle?
Yes, Hotel Ease • Tsuen Wan offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are there any historical sites close to Hotel Ease • Tsuen Wan?
Many travellers enjoy visiting Sik Sik Yuen Wong Tai Sin Temple (6.4 km), Che Kung Temple (4.7 km), and Tin Hau Temple (Yau Ma Tei) (7.3 km).
Is Hotel Ease • Tsuen Wan accessible?
Yes, it offers wheelchair access and reduced mobility rooms. For specific enquiries, we recommend calling ahead to confirm.