CHI Residences 138

CHI Residences 138

No.138 Johnston Road, Wan Chai, Hong Kong 852 China
Traveller (1)
One Bedroom with Garden - Living Room
Room & Suite (70)
Gym
Gym (2)

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About

4.0
#289 of 605 hotels in Hong Kong
3.5 of 5 bubbles
Location
4.0 of 5 bubbles
Cleanliness
3.1 of 5 bubbles
Service
3.5 of 5 bubbles
Value
Conveniently located in the centre of Hong Kong’s bustling entertainment and nightlife district, luxuriously appointed and environmentally conscious, CHI Residences offer a menu of contemporary studios and serviced apartment complexes catering to discerning travellers who also value their independence, personal space and lifestyle options.
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Property amenities
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Business Centre with Internet Access
24-hour security
BBQ facilities
24-hour check-in
24-hour front desk
Dry cleaning
Wifi
Concierge
Non-smoking hotel
Umbrella
Laundry service
Self-serve laundry
Washing machine
Room features
Air conditioning
Desk
Housekeeping
Safe
Kitchenette
Microwave
Cable / satellite TV
Walk-in shower
Wardrobe / wardrobe
Iron
Refrigerator
Electric kettle
Flatscreen TV
Hair dryer
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL STYLE
Quaint
Languages Spoken
English, Chinese

Location

No.138 Johnston Road, Wan Chai, Hong Kong 852 China
Name/address in local language
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
Hong Kong Intl Airport
26.3 km
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Shenzhen Airport
54.8 km
See all flights
Wan Chai
2 minMass Transit Railway (MTR)
12Reviews0Q+A2Room tips
Traveller rating
  • 8
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  • 3
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Detailed Reviews
Deepika wrote a review Sept 2020
Plainview, New York2 contributions
5.0 of 5 bubbles
I stayed in a studio for one month. The space was super tight but the building was brand new so everything was in perfect / brand new condition. The staff was beyond helpful in moving me into the apartment and out of it and was always there if I needed any assistance. The gym only opened up when I was leaving, but it seemed quite nice. Most rooms come with a balcony so that was an added plus. Great location as well since it is just steps away from Wan Chai MTR and super close to Hopewell centre / shops and other things.
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Date of stay: September 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alexis Cheng, Marketing at CHI Residences 138
Responded 17 Sept 2020
Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us! I’m sure our entire staff enjoyed catering to your needs as much as you enjoyed your stay. Nothing pleases us more than hearing your compliments about our service and convenient location. We will share your words with our entire team. We hope your next stay is just around the corner. Should you need any assistance in your future visit to CHI, please do not hesitate to contact us. Thank you again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
HSS wrote a review Nov 2020
7 contributions3 helpful votes
5.0 of 5 bubbles
I stayed at CHI 138 for 10 months which was nothing else than true pleasure. All the staffs working for the property were so friendly and professional — from management office (katy, kit, april, connie) to reception and housekeepers. The property is well managed and well situated in the heart of wan chai. I highly recommend this property for anyone looking for hassle free stay in Hong Kong.
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Date of stay: November 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Letitia Keung, Marketing at CHI Residences 138
Responded 17 Jan 2021
Thank you for giving us a perfect rating and for recommending CHI 138 to other travelers. We do take pride in catering to our guests’ needs the best way we can. Nothing pleases us more than hearing your compliments about our service and convenient location. We will share your words with our entire team. Do checkout our Facebook pages for promos that you might be interested in. We are welcome to assist you in travelling to CHI at any time, so please feel free to contact us. Thank you again.
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
P8549MDadrianb wrote a review Jan 2021
5 contributions7 helpful votes
5.0 of 5 bubbles
We loved the location; next to MTR and lots of restaurant/cafe options; no issues with noise outside; good size 2-bed for HK; well maintained and functional; operations team onsite and very responsive
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Date of stay: December 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Letitia Keung, Marketing at CHI Residences 138
Responded 17 Jan 2021
We were delighted to have you stay with us at CHI 138 and are excited to hear that you had an enjoyable experience. Our team aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to us in the future. Should you need any assistance in your future visit to CHI, please do not hesitate to contact us.
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
MillySO wrote a review Jan 2022
Hong Kong, China2 contributions
1.0 of 5 bubbles
The cleaning is worse, there are insects in the room. And no flexibility on the rental period. The level of service here is low and the management is very unprofessional (even lost the tenancy agreement).

It is really a bad living experience and I won't return for stay anymore. It is strongly recommended that you choose other serviced apartments or hotels instead of this service apartment.
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Date of stay: December 2021
3.0 of 5 bubblesLocation
1.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Letitia Keung, Marketing at CHI Residences 138
Responded 6 Jan 2022
Dear MillySO9693, Thank you for taking the time to review your stay with us. On behalf of our management and operation team, I want to extend my sincerest apologies for your negative experience. We believe there was a miscommunication regarding the mentioned issues. While our team tried to assist you in the best way they can, it might not be as effective as it used to be, which we are having an in-depth inspection in our services. Again, thank you for bringing this issue to our attention. It is our pleasure to receive guests’ feedback as we always strive to improve with each and every stay, and every review is an invaluable part of that process. If there are any other issues that need to be further addressed, please don’t hesitate to contact our Building Manager - Ms Kit Lam directly. We will be very happy to assist you in any way we can. Yours sincerely, CHI Residences
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ooodaphne wrote a review May 2018
Hong Kong, China14 contributions5 helpful votes
1.0 of 5 bubbles
We rented a studio apartment in Chi 138 which is a recently refurbished building opposite from Wanchai MTR station. Location is very convenient, although the building is on the same street as the wet market (selling fresh produce, raw meat etc) which might be too close for comfort for some guests.

The room itself was clean and nicely decorated with lots of storage and most things you would need for a longer stay (kitchen equipment etc). Although the room did not have any openable windows or ventilation aside from the loud bathroom fan, which means no way to get any fresh air and the room could get stuffy or smelly, particularly after cooking.

However the real problem was the terrible management. Our experience went from bad to worse.

We were initially attracted to Chi 138 due to an early opening offer (12% discount) on their website. During initial enquiry we were told that we could take advantage of this offer, but later when we were actually given a room quote we were told the offer could not be used, with no real reasons given, even though we met all the terms of the offer in terms of booking dates etc. We were also told this was the last room available, but later during our stay it was clear that the building was not very busy. I can't help but think these tactics are used just to bait customers.

The booking process was inefficient with many emails back and forth. The staff have a poor level of English and made several simple mistakes in the contract. Check in / check out time is midnight rather than the usual 3pm / 11am, meaning that you may end up paying 1 additional day vs a traditional hotel.

During our stay we asked to extend our dates, but unfortunately we made a mistake in the dates and transferred 1 day's too much additional rent to Chi. When we asked Chi to refund the 1 day's additional rent, we were told this was not possible, with no good reason given. This was BEFORE we had signed any contract extension.

When we did check out of the apartment we found the staff had already removed some of our personal belongings from our room, as they thought we had already checked out. And upon enquiring about our deposit being refunded we were told it takes 14 working days (why does it take so long?).

In summary, the service levels here are not even close to hotel standard. The management appeared very unprofessional and to put making a few extra $$ above their service and reputation. If you book here, would recommend being very careful with your booking and try to minimize any dealing with the management staff. There are many serviced apartments in the Wanchai area so highly recommend looking at alternatives.
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Date of stay: April 2018
2.0 of 5 bubblesValue
3.0 of 5 bubblesLocation
1.0 of 5 bubblesService
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Judy W, Public Relations Manager at CHI Residences 138
Responded 5 Jun 2018
Dear ooodaphne, Thank you for your detail comments. On behalf of our management and operation team, I want to extend my sincerest apologies for your negative experience. We have to admit the fact that there was a miscommunication regarding to your mentioned issues. We are now having an in-depth inspection in our service, hopefully you will see our improvement and enjoy your next stay with us comfortably. It is your feedback that makes us acknowledge our deficiency and let us improve to serve our guests in the best way. While we regret very much, we are glad to open this line of communication to ensure our customers have enjoyed their stay and we will take preventative measures to make sure that these do not happen again. If there are any other issues that need to be further addressed, please don’t hesitate to contact our team directly. Thank you again for your understanding. Yours sincerely, CHI Residences
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Duncan168 wrote a review Apr 2019
Sao Paulo, SP23 contributions43 helpful votes
5.0 of 5 bubbles
Loved my stay at Chi Residences 138 and would definitely stay there again. Great location with everything ou need on your doorstep including Wanchai MTR station just across the road. Neat little gym to work out your jetlag and start the day fresh. Wonderful, caring staff! Thoughtful amenities such as water bottle to stop plastic waste and a reusable shopping bag in your room as well as a smart phone to help you navigate and book trips, restaurantes etc.
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Date of stay: April 2019
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled solo
Room Tip: Rooms in the back have a great view
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from alexischeng, Public Relations Manager at CHI Residences 138
Responded 22 Apr 2019
We were delighted to have you stay with us at CHI 138 and are excited to hear that you had an enjoyable experience. Nothing pleases us more than hearing your compliments about our service and convenient location. We will share your words with our entire team. Do checkout our Facebook pages for promos that you might be interested in. We look forward to welcoming you back to our hotel in the future. Should you need any assistance in your future visit to CHI, please do not hesitate to contact us.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Molly P wrote a review Mar 2019
San Francisco, California24 contributions35 helpful votes
5.0 of 5 bubbles
We loved our stay at Chi Residences. We rented a studio apartment, which came with all the amenities we needed (TV, safe box, cooking supplies, etc.) and was large enough for the two of us to be very comfortable. The management was very nice and helpful as well. And the location was perfect - the building is right across the street from the Wan Chai MTR station and walking distance from a ton of restaurants and eateries, but the noise level at night was not loud or disruptive. We definitely recommend this place!
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Date of stay: March 2019Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from alexischeng, Public Relations Manager at CHI Residences 138
Responded 12 Mar 2019
Thank you for giving us a perfect rating and for recommending CHI 138 to other travelers. We do take pride in catering to our guests’ needs the best way we can. Nothing pleases us more than hearing your compliments about our service and convenient location. We will share your words with our entire team. Do checkout our Facebook pages for promos that you might be interested in. We are welcome to assist you in travelling to CHI at any time, so please feel free to contact us. Thank you again.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Tiffany wrote a review Dec 2018
1 contribution1 helpful vote
1.0 of 5 bubbles
I'm currently on business travel, and am renting a 340sq ft Chi studio during my time in HK (approx 6months). The apartment is nothing like advertised, when you do get there, it feels more like a 200sq ft studio. The space is extremely small, and there are no amenities to justify the high monthly price tag of 32K HKD. I have been to other apartments in the area, in which they offer BIGGER space AND amenities such as roof decks, business centers, and lounges for the same price or less. Not only do I feel trapped in my room, I do not have the basic necessities to live in the apartment -- i.e the apartment comes with a mini fridge like a cheap 2 star hotel. There is no separate ice compartment in the mini fridge, so when I do turn down the temperature to have ice, the rest of my food becomes spoiled.

The management at Chi is the worst that I have felt with. They are extremely rude, and annoyed when you do ask questions. I had inquiries around the Smart TV settings, and management told me they can't do anything to install additional apps in the Smart TV because they purchased it as part of a hotel package. In that case, you should not be advertising Chi as a service apartment as there is NO WAY anyone can stay past a few days there. I've also had problems with my shower (the water is lukewarm) which I reported to management a few days and they haven't done anything about it.

Overall, I would NOT recommend Chi to anyone staying past a few days. I have been here for almost a month now and I'm going nuts in the apartment. No idea how I will live here through the rest of my time in HK.
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Date of stay: November 2018
3.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from alexischeng, 公關經理 at CHI Residences 138
Responded 30 Dec 2018
Dear Tifftiff29, Thank you for taking the time to review your stay with us. On behalf of our management and operation team, I want to extend my sincerest apologies for your negative experience. We believe there was a miscommunication regarding the mentioned issues. While our team tried to assist you in the best way they can, it might not be as effective as it used to be, which we are having an in-depth inspection in our services. We do appreciate your comment about aspects of the room and facilities that need updating, hope you could see our improvements in your next stay with us. Again, thank you for bringing this issue to our attention. It is our pleasure to receive guests’ feedback as we always strive to improve with each and every stay, and every review is an invaluable part of that process. If there are any other issues that need to be further addressed, please don’t hesitate to contact our Building Manager - Ms Connie Li (or Leasing Manager - Ms Amy Chung) directly. We will be very happy to assist you in any way we can. Yours sincerely, CHI Residences
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
LisaOakley wrote a review Apr 2019
Glasgow, United Kingdom7 contributions7 helpful votes
5.0 of 5 bubbles
we recently stayed at Chi Residence during the Rugby Sevens weekend. Its perfect location, made it an easy walk to the stadium and home each day. Surrounded by great bars & restaurants, the location had all we needed. Te staff were amazing and very helpful and accommodating. Will stay again when next in Hong Kong
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Date of stay: April 2019
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled as a couple
Room Tip: Studio was perfect for a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from alexischeng, Public Relations Manager at CHI Residences 138
Responded 22 Apr 2019
Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us! I’m sure our entire staff enjoyed catering to your needs as much as you enjoyed your stay. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We hope your next stay is just around the corner. We are welcome to assist you in travelling to CHI at any time, so please feel free to contact us. Thank you again.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
mesjlee wrote a review Nov 2018
Sydney, Australia3 contributions2 helpful votes
5.0 of 5 bubbles
We travel to Hong Kong for a family wedding and stayed here. It was absolutely wonderful, we left the kids at home and couldn’t happier with our stay at the Chi Residences. Friendly staff, a great studio in a ideal location we couldn’t have asked for more. We will definitely be back and might even bring the kids next time.

Thank you everyone at Chi Residences.
Read more
Date of stay: November 2018Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alexis C, Public Relations Manager at CHI Residences 138
Responded 2 Dec 2018
We were delighted to have you stay with us at CHI 138 and are excited to hear that you had an enjoyable experience. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Should you need any assistance in your future visit to CHI, please do not hesitate to contact us.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Not the right property for you?
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PRICE RANGE
HK$1,187 - HK$1,453 (Based on Average Rates for a Standard Room)
LOCATION
ChinaHong KongHennessy Road / Hong Kong Island / Wan Chai / Causeway Bay
NUMBER OF ROOMS
107
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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CHI RESIDENCES 138

Frequently Asked Questions about CHI Residences 138
Which popular attractions are close to CHI Residences 138?
Nearby attractions include Wan Chai (0.3 km), The Wanch (0.3 km), and Lee Tung Avenue (0.2 km).
What are some of the property amenities at CHI Residences 138?
Some of the more popular amenities offered include free wifi, a fitness centre, and a business centre.
Which room amenities are available at CHI Residences 138?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at CHI Residences 138?
Guests can enjoy barbeque facilities during their stay.
What are some restaurants close to CHI Residences 138?
Conveniently located restaurants include El Taquero, Jo Jo Indian Cuisine (lockhart Road), and Bàrbar.
Are there opportunities to exercise at CHI Residences 138?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at CHI Residences 138?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at CHI Residences 138?
The staff speaks multiple languages, including English and Chinese.
Are there any historical sites close to CHI Residences 138?
Many travellers enjoy visiting Tai Kwun (2.1 km), Sik Sik Yuen Wong Tai Sin Temple (7.6 km), and PMQ (2.4 km).
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