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4.5
#82 of 606 hotels in Hong Kong
Location
Cleanliness
Service
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Best known for its service excellence and is conveniently located amid Tai Kok Tsui and Mongkok, with a mere 7-min walk away from the Olympic metro (MTR) station, Dorsett Mongkok is a proud recipient of TripAdvisor's Travellers' Choice' award for 11 years and one of the few EarthCheck's silver-certified green hotels in Hong Kong. Hotel facilities include smart bottle-filling water stations on selected guest floors, 24-hour fitness studio and self-service laundry, and Dorsett Kitchen serving light breakfast daily. Enjoy our Foodpanda room service menu available until late hours, and vending machine fully-stocked with refreshments and daily necessities.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Residential Neighbourhood
Mid-range
Languages Spoken
English, Chinese
Location
No. 88 Tai Kok Tsui Road Kowloon, Hong Kong China
Name/address in local language
Dorsett Mongkok Hong Kong
5,731 reviews
Getting there
Good for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
This summary was created by AI, based on recent reviews.
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Dorsett Mongkok Hong Kong is often commended for its prime location near MTR stations and local eateries, as well as its cleanliness and complimentary shuttle service. Guests have found the rooms to be well-maintained and the atmosphere welcoming, yet many have expressed concerns over the small size of the rooms and issues with housekeeping.
While the service is generally seen as professional, some inconsistencies are noted. Travelers question the hotel's value, citing room size and renovation disruptions, despite its positive attributes.
Location
Convenient
Atmosphere
Welcoming
Rooms
Cramped
Value
Pricey
Cleanliness
Mixed
Service
Inconsistent
Amenities
Satisfactory
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We took an upgrade that included the breakfast buffet. The room was two small beds in the main room and a full-size bed in a separate room. Each bedroom has a small TV mounted to the wall that get about 40 stations, with some English language channels. The bathroom was large, but the tub is sunken so careful stepping in it. Nice views of Kowloon from the 25th floor looking north. They had complimentary fresh fruit and bottled water in the room for us every day, and with our upgrade we had lounge access for coffee, sodas, snacks, and more fresh fruit with bottled water 24/7. There was a refrigerator in the room if we needed to keep anything cold. The excellent breakfast buffet was a great way to start each day. The Mongkok neighborhood has a lot of restaurants to choose from near the hotel. The staff speaks English and was very friendly and helpful. Everything was always kept clean and sanitized. The MTR is not very close. It's about a 10 to 15 minute walk to the Olympic station, but easy to find. There are always taxis queued out frot that will drive you a long way for just $24HKD, which is less that $2US. I highly recommend the Dorsett Mongkok.
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Date of stay: February 2020
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from DorsettMongkokHK, General Manager at Dorsett Mongkok Hong Kong
Responded 18 Feb 2020
Dear Valued Guest, Thank you for your valuable comments. We are delighted to know that you enjoyed your stay at our hotel. While it would have been great to learn more about your stay experience, we will as always continue to improve our service to ensure you a better stay on your next return. Once again, thank you for staying at Dorsett Mongkok, Hong Kong. We look forward to welcoming you back to our hotel in the near future.
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Guest services at the Dorsett Mongkok is great. I had concerns with some of the meals during my 14-day quarantine stay and the Manager handled the matter quickly & courteously.
The room and bathroom, although small, are clean & well maintained. Because there is no daily room cleaning during quarantine, they provide extra sheets and cleaning material. If necessary, we can ask to replenish bottled water, soap, etc. Requested items are delivered very quickly.
They are also willing to provide 3 meals a day during quarantine with extra charges. However, note that the meals are takeout bought from small local restaurants nearby and not prepared in-house. Also, the food is set and you cannot choose (if you opt for their meal package).
Good experience overall.
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Date of stay: October 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Anita Chan, General Manager at Dorsett Mongkok Hong Kong
Responded 22 Oct 2020
Dear Valued Guest, Thank you for your valuable comments. We are delighted to know that overall you enjoyed your stay at our hotel. Regarding room and bathroom size, we offer various room types in different sizes to accommodate a wide range of traveling preferences. You may try our Suite Premier or Family Quad measuring up to 42sq.m. that offers additional space and features en-suite bathroom for a more relaxing stay on your next return. Rest assured that we will continue providing the best stay experience to all guests at Dorsett Mongkok, Hong Kong. We look forward to welcoming you back to our hotel in the near future.
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The staff were professional and friendly, start from room reservation, front desk, house keeping staff, they were helpful and excellent. Hotel was very much considerate, regularly to ensure that customer had a pleasant and comfortable stay. My room was upgraded 20/F that included the breakfast, minibar and free laundry services per week (medical staff promotion). The room is tiny and well equipped, it is comfortable for staying here for quarantine. WiFi was strong and reliable, windows able to open for fresh air. Moreover, the location is near Olympic station, it’s about 5-10 mins walk, many resturants with different kind of food for choose. Overall, it’s definitely recommend for stay.
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Date of stay: April 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from DorsettMongkokHK, General Manager at Dorsett Mongkok Hong Kong
Responded 7 May 2020
Dear Rebecca, Thank you for your valuable comments. We are delighted to know that you enjoyed your stay at our hotel. While it would have been great to learn more about your stay experience, we will as always continue to improve our service to ensure you a better stay on your next return. Once again, thank you for staying at Dorsett Mongkok, Hong Kong. We look forward to welcoming you back to our hotel in the near future.
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The staff were very nice and helpful. The room is decent, clean and tidy, there were also well-equiped, things like hair dryer and bin bags were supplied. The wifi was very reliable, I could make skype calls conveniently. For a person staying here for quarantine, they also had well-planned procedures and services to keep they place hygiene. For instance, no guest were allowed in the rooms, the air conditioners were independent of each other, windows were able to open as well, washing soap for clothes and dishes were also provided. All in all, I had a good stay at the hotel. And I would recommend it if a friend was staying over
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Date of stay: April 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from DorsettMongkokHK, General Manager at Dorsett Mongkok Hong Kong
Responded 26 Apr 2020
Dear Yuki, Thank you for your lovely comments. We are delighted to know that you enjoyed your stay at our hotel. While it would have been great to learn more about your stay experience, we will as always continue to improve our service to ensure you a better stay on your next return. Once again, thank you for staying at Dorsett Mongkok, Hong Kong. We look forward to welcoming you back to our hotel in the near future.
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I first stayed here for my 14-day quarantine after arriving from the airport. Staff was very friendly in helping me carry my suitcases to the room even though there were many guests in the lobby at the time. When I asked for help in opening the window, another staff member came and checked the window, and afterwards suggested and helped me put my big suitcase on the windowsill to save space in the room. At the time I didn't think of this so I really appreciated this gesture later on. Throughout the 14 days there were calls to check on me to see if I was OK, requests for items were answered and delivered to my door quickly, and take-out orders and items from friends were also delivered to my door promptly! After the quarantine period I stayed for 30+ more days at this hotel in a Room Comfort. Free laundry service once a week and housekeeping services made my stay very comfortable. When wifi didn't work properly on my laptop in the beginning, a manager named Sam came to check on it several times and contacted the IT department until the problem was finally resolved. Eddy, another manager, was always friendly in giving me tips in living in an apartment in Hong Kong and offered to help carry my multiple pieces of luggage to the taxi when I was leaving. I'd definitely recommend Dorsett Mongkok to others who're visiting Hong Kong or for people living in Hong Kong but need a temporary place to stay!
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Date of stay: July 2020
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Anita Chan, General Manager at Dorsett Mongkok Hong Kong
Responded 4 Oct 2020
Dear Valued Guest, Thank you for your lovely comments. We are delighted to know that you enjoyed your stay at our hotel. We will definitely pass your generous compliments to our staff and keep them motivated. While it would have been great to learn more about your stay experience, we will as always continue to improve our service to ensure you a better stay on your next return. Once again, thank you for staying at Dorsett Mongkok, Hong Kong. We look forward to welcoming you back to our hotel in the near future.
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Today is my last day of the 14-day compulsory quarantine. I am lucky enough to book a one-bedroom suite, which at 450 sq. ft., is very spacious by HK standards. The room is very clean despite the furniture being slightly dated. At floor 22, the 2 large west-facing windows offer tremendous sunlight and some water views. The staff was well prepared and organized to handle the quarantine. Extra bottles of water, linen, towels, trash bags, and some cleaning supplies were already in the room when I arrived with clear instructions on when trash collection occurs. Every time I call housekeeping, towels, bottles of water, and even adaptors/power cords were delivered to my room in minutes. With food delivery, the staff brought food to the room as soon as it was delivered so it stayed warm and fresh. Sam the manager checked in on me several times during my stay to make sure I'm well. What's also great about the hotel is that they allow family members to drop off food at the room door (I heard other hotels won't allow that). The internet speed seems to be very fast and stable, allowing me to work without interruptions. The TV is fine with great channels, but I wish it has an Apple TV or Chromecast. My 14 days seem to have gone by very quickly. Thank you for making my quarantine stay very comforable!
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Date of stay: November 2020
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Anita Chan, General Manager at Dorsett Mongkok Hong Kong
Responded 18 Nov 2020
Dear Larrytwg, Thank you for your valuable comments. We are delighted to know that you enjoyed your stay at our hotel. While it would have been great to learn more about your stay experience, we will as always continue to improve our service to ensure you a better stay on your next return. Once again, thank you for staying at Dorsett Mongkok, Hong Kong. We look forward to welcoming you back to our hotel in the near future.
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I stayed at the Dorsett Mongkok as part of the mandated quarantine on arrival. Taking all emotions of the quarantine as such aside, the hotel remains just an average choice that has a somewhat negative aftertaste. Let me start with the negative aftertaste: the hotel advertises specific room sizes in squaremeters of 18sqm for one room type and 21sqm for another. This is vastly exaggerated and my room only measured about 13sqm including bay window. I assume hotels use the same "trickery" as real estate developers do when advertising flats for sale, that is they pro-rate common areas to the rooms. Pretty useless when you can't leave the room. The rooms, however allowed just about enough space to move around and set up a tiny work space. Don't expect much, though. The service is where they stand out. Some hotels don't offer delivery service for outside goods, however they embrace their guests' needs and even partnered with some delivery services to have all sorts shipped to your room. The restaurants nearby are actually quite good and diverse, so you can get a break with some special lunch if you need a break from the rather boring government mandated cuisine. A nice touch was that there were 20 bottles of complimentary water in the room and one can of soft drinks per day, also free. They called every few days to see if there are more "amenities" needed, which is a nice touch. I encountered a couple of technical issues during the stay, which the hotel was happy and creative to fix without physical interaction. What could have been done to get a higher score: honesty about room size, better and healthier food, swifter deliveries (sometimes food arrived cold).
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Date of stay: May 2021
Location
Service
Sleep Quality
Room Tip:North facing rooms have best view. Choose higher floor to avoid street noise
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Anita Chan, General Manager at Dorsett Mongkok Hong Kong
Responded 8 Jun 2021
Dear Epicentre, Thank you for sharing your quarantine experience at Dorsett Mongkok. We’re regretful to learn that our room space did not meet with your expectation this time. We hope that the nice view from the room, bedding quality, internet connectivity, helpful staff and the provision of a range of well-thought out amenities tailored specifically for quarantine guest’s needs would have made up for the room size. Your comments on meal delivery have been heard and we will continue to review our menu based on the feedback we’ve been receiving to cater to our different guests’ preference. To provide our guests with healthier and more balanced diet, we have been partnering with Green Monday since April this year to feature their signature vegetarian items – OmniPork and Beyond Meat in our vegetarian menu, in addition to the standard menu. Everyone from our team strives to deliver our guests in quarantine a more bearable long stay, so we have Dorsett Mart the e-shopping platform and Foodpanda in-room dining menu, to bring groceries, fitness and entertainment equipment, and food of various cuisine from the outside to your door, to make you feel like home during your stay with us. Thank you again for choosing Dorsett Mongkok as your quarantine hotel in Hong Kong. We look forward to welcoming you back to our hotel again one mask-free day. Stay safe!
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The room service is fast. Things get ready outside your room after you made the phone call. You can call for delivery or get something from your friends or family three times per day. The food was excellent. Although some time, the food is a little bit tasteless or taste weird, it was still great and made me satisfied. And it serves fruits sometimes. The food was served on time. It was still hot and fresh when I got it. The room comes with many things, including sanctuary items, bottle water, and all the things you need for quarantine. They even provided me 8 cans of soda! Really appreciate that. They also gave me fruits and stuffed animals as gifts after 7 days. It made me felt better during quarantine. Moreover, the staffs here are nice and they have high efficiency. The hotel also provides washing powder and disinfection alcohol, you can ask for it. And they will gift you a set of stainless steel cutlery set, which is very environmentally-friendly. They provide you detergent for cleaning the cutlery too! The wifi is satisfactory, it is smooth and able to let me watch films without disruptions. However, it’s not when you leave the specific area. But it’s still okay for me. But the room is relatively quite small when it’s around $1000 HKD per night. It doesn’t have a bathtub. And sometimes, some door-knocking noise appear in the afternoon and at night. Not sure what it is, but it’s quite annoying sometimes. Also, you can hear noises clearly from the corridor outside, and when the staff put things on your chair outside.
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Date of stay: January 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Anita Chan, General Manager at Dorsett Mongkok Hong Kong
Responded 30 Jan 2022
Dear Annie, Thank you for taking the time to share your long stay experience with us. We are delighted to know that overall you enjoyed your stay at our hotel. We hope that the nice view from the room, bedding quality, internet connectivity, helpful staff and the provision of a wide range of in-room amenities tailored specifically for quarantine guest’s needs would have made up for the room size. On the other hand, your feedback on our daily meal arrangement and soundproof facility have been heard. While our dedicated teams will review the menu from time to time to include various cuisines such as HK-style, Western, Japanese, Chinese, and even vegetarian meals, to cater to different guests’ needs, we would like to thank for your feedback and we will continue to make necessary improvement to ensure everyone a great dining experience. When the COVID situation gets better globally, we hope to welcome you back for a purely leisure and joyful stay with us. Take care and stay well!
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I just finished my mandatory quarantine at Dorsett Mongkok and would like to say that this is the best hotel experience I have ever had. From the moment I inquired about their quarantine package, the Reservations Manager, Ms. Angie Ip, was very quick and extremely patient in replying to my numerous emails. And the moment I entered my room, I knew I will be very comfortable and happy for the next 14 days. The room was spotless. I actually wiped all surfaces but did not find any dirt. They even provide a new and sealed toilet brush, toilet cleaner, dishwashing liquid and a sponge together with a cleaning cloth so you can maintain the cleanliness in your room. The room also has a big window that you can open if you want to breathe in fresh air. The bed is nice and comfortable. Pillows are also very good too. I slept like a baby. During my stay, Andrew Lee, would call me every other day just to check on me if everything is ok. He has a good sense of humour and I looked forward to having a friendly chat with him. I felt like we were friends at the end of my quarantine. Dorsett Mongkok is definitely an excellent choice. For sure, I will be back again.
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Date of stay: August 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Anita Chan, General Manager at Dorsett Mongkok Hong Kong
Responded 10 Sept 2020
Dear Carol, Thank you for your lovely comments. We are delighted to know that you enjoyed your stay at our hotel. We will definitely pass your generous compliments to Angie and Andrew to keep them motivated. While it would have been great to learn more about your stay experience, we will as always continue to improve our service to ensure you a better stay on your next return. Once again, thank you for staying at Dorsett Mongkok, Hong Kong. We look forward to welcoming you back to our hotel in the near future.
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I have stayed at this hotel a few times and this time I was by myself staying under the 14 days quarantine package. After traveled for 14 hours from Vancouver, 5 hours at the airport and then 12 hours waiting for the test result, I checked into Dorsett the following day half asleep and hungry. I was received by 2 smiling and super supportive front desk staff. They were polite, understanding and very professional. They made you feel you are finally home and they will take good care of you and they did. As I was under quarantine, I am not allowed to step outside the room. They don’t provide in-room services. Instead, they have provided supplies that should last for 14 days, e.g. bed-sheets, pillow cases, towels, water bottles etc.etc. You can replenish the supplies free of charge anytime you want and they did bring up the new supplies to outside my door very quickly. Overall, my room is about 200 sq ft, has a window and it’s clean. It has a tape on the door indicating the room has been disinfected. Lots of mirror, WIFI is fast, a small fridge for my yogurt. You can order food either directly from the hotel kitchen or from online website like Foodpanda. It’s a little bit pricey. But they need to survive, so I understand. Their service manager Mr. Sam Tan is a very caring person. He contacted me a few times a week not just to make sure my supplies are OK, but my health is fine as well. A person with empathy as he knows that I am going through a difficult 14 days isolation alone.
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Date of stay: November 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Anita Chan, General Manager at Dorsett Mongkok Hong Kong
Responded 23 Nov 2020
Dear Valued Guest, Thank you for your lovely comments. We are delighted to know that you enjoyed your stay at our hotel. We will definitely pass your generous compliments to Sam and other staff to keep them motivated. While it would have been great to learn more about your stay experience, we will as always continue to improve our service to ensure you a better stay on your next return. Once again, thank you for staying at Dorsett Mongkok, Hong Kong. We look forward to welcoming you back to our hotel in the near future.
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