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Disney Explorers Lodge

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Disneyland Resort, Lantau Island, Hong Kong China
Update from hotel: This property has indicated that they are taking safety precautions against COVID-19.Read more
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Traveller (1949)
Room & Suite (314)
Dining (172)
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A note from Disney Explorers Lodge
Updated 14/06/21

About

#84 of 805 hotels in Hong Kong
Travellers' Choice
Take a break from your exciting adventures and join fellow explorers in this respite surrounded by the wonders of nature and diverse cultures. Be awed by the exotic accommodations with rooms facing and furnished according to the four unique tropical climates of Asia, Oceania, South America and Africa Serving international cuisines from the five continents and a large outdoor pool, this hotel perfectly captures the lodge motto of “ad explorare et somniare” (“to explore and dream”).
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Location

Full view
59Somewhat walkable
Grade: 59 out of 100
0Restaurantswithin 0 km
0Attractionswithin 0 km
Contact
Disneyland Resort, Lantau Island, Hong Kong China
Name/address in local language
Getting there
Hong Kong Intl Airport12 kmSee all flights
Shenzhen Airport43 kmSee all flights
Disneyland ResortMass Transit Railway (MTR)15 min
See all nearby hotels
798Reviews55Q+A53Room tips
Traveller rating
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Jose A.N. wrote a review 16 Sep
China32 contributions40 helpful votes
...just one of the wonderful quotes you get from a Disney movie, but more or less describes what I was thinking the first time I met (eye-balled) my wife, 35 years ago..and with that milestone, yes, this is another but updated review of DEL, aka 'oh no!not another anniversary!' ..another weekender....no problems at arrival/departure, as always...once again being provided with perfect accomodation, etc based on previous trips...which is proof that mgmt does take care of its customers, including return guests.....the property recently re-started 24/7 operations (as the pandemic situation seems improving for the better) so there were noticeably a lot more people on hotel grounds... ...all F&B outlets were open, running to full capacity each meal session, so do remember to make reservations....we didnt include breakfast in our package this time so that location/menu was kept open.... the breakfast rooms at the resort are still serving set menus, including Chart Room Cafe, where we decided to takeaway our breakfast from (after our morning walk in the garden/along sea), iso going to the restaurant since the kids slept in, deservingly taking a break from the week's routines... ..after breakfast, we went for the usual RAINDROP POOL swim (having booked a slot on arrival date), before heading out for lunch in the park...i believe this time each session is longer than last visit...but other guests had the same idea so even at 1000, the pool capacity was max...but it was still relaxing and fun..clean...friendly staff, as usual.. ...dinner was at World of Colour...weekend/special set menu..no complaints about quality/quantity/service vs price ...but maybe we've been here more often than we should in the past 1-2 years, and although we do have our favourites, we've probably tried everything on the menu, bfast/lunch/tea & dinner, making us hope the menu will be updated or have additional items when we next visit... ...nothing negative to comment on the actual accomodation as its how we like it, clean, spacious. a great view, providing a homey comfortable atmosphere, whether watching a movie or playing board games....but i did notice a new option for guest to order minibar items (as a set..price is actually reasonable, comparing with 7-11 prices, for example)..noticed it too late though so wasnt able to arrange it...maybe next time ...there are new Recreation activities for all here in DEL and also next to HK Disneyland Hotel...mgmt continues to be creative, keeping busy coming up with facilities to keep guests occupied during their staycations......'Bravo, everyone, Mr Moriarty and ALL!.... ...with thanks to ROMEO (pre-arrival), JACKY & TIFFANY (check in), SAM & JACKY (pool/dinner reservation), THOMPSON @World of Colour, w/EDEN & FANNY (dinner), CHARLIE & SAM (departure day, breakfast), BLAIR (check out) , Jasmine, Edmond, Hang, Donny, GSM Team for assisting with various issues, KIRA/ALYCIA who made sure transportation arrangement went well for my daughter needing to leave for work earlier than normal....but special mention goes to KC, who more or less led by example, taking charge and ensuring customer service/hospitality standards was always provided, whether to me & fam or to all other lodge guests that weekend, &or everyday' ...and finally loudest shoutout is for the man, Joe Fung, who was actually n/a during this trip, but still kept in touch &or remained involved (through his team/castmembers on duty),...'We sincerely appreciate everything you do for us, JF, making each visit better than the one before, just as should everyone who come and enjoy their stays at your Lodge'...
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Date of stay: September 2021
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Joseph C wrote a review 14 Sep
2 contributions
Our room was not available until 4-5pm. Checked in on 12-September and we were given ONLY ONE “16th Anniversary button”. Requested to have one more but was rejected by the staff. This is the only Disney hotel worldwide that refused to provide buttons to guest. It seemed ridiculous and immediate felt not happily ever after.
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Date of stay: September 2021Trip type: Travelled with family
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Response from DEL GSM, Guest Services / Front Office at Disney Explorers Lodge
Responded 4 days ago
Dear Joseph C, Thank you for your recent patronage at our Lodge and contributed your valuable time to provide a review of your staying experience. We regret to hear of your unpleasant stay. Please accept our terrific apologies for letting you down by our services. Your comments are well noted and we have taken earnest approach with the teams for proper review. Thanks again for your input which can definitely assist us to perfect our service standard. We look forward to welcoming you back to our hotel. When you have a re-visit plan, please reach out to us directly at hkdl.askdelmanager@disney.com that we commit to extend our magic in supporting an enjoyable stay for you and your family! Best Regards, Michael Lock Senior Manager, Hotel Operations
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Wong wrote a review Aug 2021
Hong Kong, China1 contribution
1. Benefit cuts with price surge I was told that the free parking has been cancelled one day before arrival when I make further enquiry with reservation hotline. I was told that fast pass has been cut for hotel guest since 1 July at Front Desk Counter upon check-in. Although they waive such charges during the stay, hotel should consider its inferior transportation. It is a wrong decision to cut free parking. 2. No clean and proper changing room at pool Under this packed season, all swimming pool session was full and we have been allotted to use the pool at 12:00 next day after check-out. As we have checked out, we are told to use a public unclean toilet to clean our clothes with kids. And, there is merely one shower cubical for users. Finally, we need to change our clothes in public toilet and wait 10 minutes under air-conditioning environment for shower. I need to walk with my bare foot through the garden. The locker is outdoor and extremely tiny. I used 4 lockers to pack my things. When I ask for help from a male pool staff, he asked me to put my belonging on the bench but watch out myself. 3. No smiles / happiness from hotel staffs I can meet smile at the shop. I can feel most staffs are not happy at work and intense. Actually, under this epidermic situation, hotel management should be happy they are earning abnormal profit compared to others and treat their staff better. To conclude, it is difficult for me to stay again in Hong Kong Disney Hotel.
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Date of stay: August 2021
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Response from DEL GSM, Guest Services / Front Office at Disney Explorers Lodge
Responded 4 weeks ago
Dear williamwB3391SH, Thank you for your recent stay at our hotel, and your valuable time to provide a candid review is much appreciated. We are apologetic for your unpleasant staying experience and inconveniences encountered. Please rest assured that all your opinions and comments are seriously noted and an earnest approach has been made with all relevant teams for a proper review. Hong Kong Disneyland constantly strives for the best service and accommodation to each of our guest. We treasure all our guests' comments and opinions as indeed they can assist to perfect our service standard. Again, we apologize for your unsatisfactory experience. We look forward to welcoming your re-visit that we commit to bring you and your family a memorial Disney journey. Thank you! Best Regards, Michael Lock Senior Manager, Hotel Operations
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Keith L wrote a review Aug 2021
Hong Kong, China59 contributions70 helpful votes
Despite the huge crowd checking in, the hotel made it more bearable by issuing electronic ticket and reminded you when your turn was up through sms. The staff also forewarned us that it would take 45 minutes. This allowed my family and I to enjoy our late lunch in one of the restaurant while waiting for our turn to check-in. Although this was our second time, the hotel had some new art workshop for the kids to join. The hotel also demonstrated flexibility by letting in walk-in guests to the pool when those signed-up didn't show up. Overall, nice work in trying to keep the large check-in crowd happy.
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Date of stay: August 2021Trip type: Travelled with family
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Response from DEL GSM, Guest Services / Front Office at Disney Explorers Lodge
Responded 4 weeks ago
Dear 760keithl, Thank you for contributing your valuable time to share your staying experience, much appreciated. We are delighted to learn of your pleasantly stay at our Lodge enjoying our facilities and activities. We are thankful for your understanding in current pandemic status that some service adjustments are necessary to be arranged. Our teams are looking forward to welcoming your 3rd & upcoming re-visits in a hot too distant future! Thank you! Best Regards, Michael Lock Senior Manager, Hotel Operations
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John Hui wrote a review Aug 2021
Hong Kong59 contributions29 helpful votes
The hotel is completely full during summer. - Check-in takes more than 45 mins - Terribly long queues everywhere - Swimming pool is full for all the sessions during the stay upon check-in - All other kid facilities are full It’s my most terrible family hotel stay. It is a total rip-off with almost full pricing of the room. Very disappointed with Disney Corp.
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Date of stay: August 2021Trip type: Travelled with family
Room Tip: Avoid the hotel during peak seasons at all cost
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Response from DEL GSM, Guest Services / Front Office at Disney Explorers Lodge
Responded 12 Aug 2021
Dear johnhui2020, Thank you for your recent stay at our Lodge and contributed your valuable time to write us a review of your staying experience. We feel regretful to learn of your unpleasant stay with us, please accept my terrific apologies for all inconveniences caused. Due to the current pandemic status, we are obliged to commit the relevant rules to ensure the health and safety for each of our guest – thanks for your understanding in coping with the service adjustments and my apologies for some of the services did not meet your expectation. Your comments will definitely be shared with the relevant teams for proper review. If you would like to discuss further, we are delighted to hear from you. We look forward to welcoming you back that we commit to create a memorial and magical stay for you. Best Regards, Michael Lock Senior Manager, Hotel Operations
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LOCATION
ChinaHong KongIslands District / Discovery Bay / New Territories
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Frequently Asked Questions about Disney Explorers Lodge
Which popular attractions are close to Disney Explorers Lodge?
Nearby attractions include Hong Kong Disneyland (0.7 km).
What are some of the property amenities at Disney Explorers Lodge?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Disney Explorers Lodge?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Disney Explorers Lodge?
Guests can enjoy an on-site restaurant, breakfast, and free instant coffee during their stay.
Is parking available at Disney Explorers Lodge?
Yes, valet parking is available to guests.
What are some restaurants close to Disney Explorers Lodge?
Conveniently located restaurants include Enchanted Garden Restaurant, Chef Mickey, and Crystal Lotus.
Are there opportunities to exercise at Disney Explorers Lodge?
Yes, guests have access to a pool during their stay.
Does Disney Explorers Lodge have an airport shuttle?
Yes, Disney Explorers Lodge offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Disney Explorers Lodge?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Disney Explorers Lodge?
The staff speaks multiple languages, including English and Chinese.
Are there any historical sites close to Disney Explorers Lodge?
Many travellers enjoy visiting Stone Tablet (2.4 km), Moral Sin Tong (2.8 km), and Mui Wo Man Mo Temple (6.2 km).