Hyatt Regency Hong Kong, Tsim Sha Tsui
3,380 reviews
#70 of 797 Hotels in Hong Kong
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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US$119
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Travel safe during COVID-19
What you can expect during your stay
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
- Staff required to regularly wash hands
- Regular temperature checks for staff
Updated 23/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 23/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#70 of 797 hotels in Hong Kong
Location
Cleanliness
Service
Value
Travellers' Choice
Situated in the heart of Tsim Sha Tsui business and tourist district with direct access to the MTR subway stations, Hyatt Regency Hong Kong, Tsim Sha Tsui offers 381 guestrooms and suites, state-of-the-art meeting and banquet facilities including a pillarless ballroom accommodating up to 400 persons and 5 meeting rooms with various sizes, authentic cuisines with 3 restaurants and a bar, as well as a well equipped fitness centre.
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Room & Suite (1,047)1,047
Full view
Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Kids stay free
Airport transportation
Business Centre with Internet Access
Paid public parking on-site
Wifi
Outdoor pool
Coffee shop
Restaurant
Breakfast buffet
Complimentary instant cofffee
Kid-friendly buffet
Special diet menus
Taxi service
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Shops
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Housekeeping
Minibar
Flatscreen TV
Bath / shower
Room service
Safe
Telephone
Bottled water
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Bay View
Family
Languages Spoken
English, Chinese
Location
Full view
100Great for walkers
Grade: 100 out of 100
799Restaurantswithin 0.5 km
71Attractionswithin 0.5 km
Contact
No.18 Hanoi Road, Tsim Sha Tsui, Kowloon, Hong Kong China
Name/address in local language
Getting there
Tsim Sha TsuiMass Transit Railway (MTR)3 min
East Tsim Sha TsuiMass Transit Railway (MTR)4 min
Nearby restaurants
Yan Toh Heen (InterContinental Hong Kong)
819 reviews6 minChinese
OMG Mamaday
215 reviews4 minCafe
8Five2 Restobar
109 reviews6 minMexican
Akita Hamayaki
198 reviews6 minJapanese
See all nearby restaurantsNearby attractions
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David Fashions (Hong Kong Tailors)
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Bobby's Fashions Hong Kong Bespoke Tailors
153 reviews2 minSpeciality & Gift Shops
See all nearby attractions3,380Reviews65Q+A100Room tips
Reviews
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Popular mentions
The first time for me to ever write a review (I spend up to 80 days per year in hotels) but I feel I owe it to other potential customers... If you expect "Hyatt standards" do NOT book this hotel. We had a very frustrating experience last weekend. We had booked a harbour view suite for a staycation, living in Hong Kong ourselves. According to booking the suite should have been available from 14:00 onwards. We arrived at 14:30 and were asked to do the check-in at the executive lounge. Once there and being attended it took the staff around 10 minutes to inform us that our suite would only be ready after 17:30! We were offered a standard room with two single beds on the lowest floor to wait until the suite would be available. We decided to accept it. At 17:30 I approached the check-in desk again just to learn that the suite was not yet ready until around 18:00. I was also informed that we would find some wine and food in our suite to compensate for the delays. What we then found once we had access was a bottle of rather cheap red wine (HKD 70 / EUR 8,-) and a "fruit platter" with each one banana, apple and orange plus a few grapes. What a brutal disappointment! Even worse: the time from 17:30 to 18:00 we decided to try the "benefits" of the executive lounge..: disaster again: as of 17:32 there was no more "food" available since the lounge was crowded with guests. Each time some food tray was replaced it was literally emptied before the staff had a chance to set it down on the desk..., reminded us of lion feeding in a zoo. Why was there not enough food served from the beginning if the hotel knew perfectly well from the bookings (and experience) that the lounge would be crowded??? Since there was no self service option for drinks of any kind (except for soft drinks) we asked for a Gin & Tonic. It took the staff nearly 15 minutes to serve us a Gin. The tonic we needed to fetch ourselves from the fridge the. Would you believe that? The second (and last) G&T took again more than 10 minutes to be served. All in all a brutally poor experience, especially when expecting the same level of service which we are used to from other Hyatt Hotels in the region. Frankly, the sum of incompetence we suffered from spoiled the staycation we had so much been looking forward to. Very sad.…
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Date of stay: February 2021
Cleanliness
Service
Sleep Quality
Helpful
Never got upgraded (for more than 10 check in over 5 months 2020) to standard suite as promised by World of Hyatt program as the suite inventory were miraculously "sold out" on day of check in but was still available for sale the previous day. The hot dishes (e.g. Char Siew / Chicken) in the lounge were not replenished at a reasonable frequencies. More than 50% of the times I'm greeted with empty pots. I heard many guest requesting the staff to refill the hot dishes. So much so that a queue is quickly formed when the chef brought out the pots of hot dishes. Maybe it's a delayed tactic to cut cost. The lounge staff were always busy chatting with regular guest or no where to be seen. So it's difficult to order refill where their alcoholic drinks could only be served. The lounge staff has the authority to charge me without any signature acknowledgement on the spot. They were generally unfriendly to most except for their regular guest. This overcrowded lounge situation is partly due to hotel selling lounge access for 2 for HK$ 400. The rooms were old. Windows not cleaned. I've seen left over items from previous guest during 2 of my stays.…
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Date of stay: December 2020
Cleanliness
Service
Helpful
Response from Per Kredner, General Manager at Hyatt Regency Hong Kong, Tsim Sha Tsui
Responded 1 week ago
Dear masinkongy, Thank you for sharing your stay experience. I was very concerned to learn about the suite upgrade for Globalist of the World of Hyatt Program and the service at our Regency Club Lounge did not meet with your expectation. For Suite upgrade, our hotel has very limited inventory of suites compare with other Hyatt hotels in Hong Kong. I fully understand the inconvenience this must have caused you and I would like to take this opportunity to extend my sincere apology. Please rest assured that your feedback has been shared with my team to follow up for immediate improvement. We thank you for bringing this to our attention. Thank you for staying with us and I do hope that we will be able to welcome you back again in the future when the team and I will have the chance to deliver the high level of service that you rightly expect and deserve. Best regards, Per Kredner - General Manager
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+1
Staycation at Hyatt Regency for 2 nights with harbour view! Feels like home when entering the room and it’s clean enough. We didn’t include breakfast this time but hopefully we will come back again and try!
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Date of stay: January 2021Trip type: Travelled with family
Helpful
Response from Per Kredner, General Manager at Hyatt Regency Hong Kong, Tsim Sha Tsui
Responded 1 week ago
Dear kanahei_dada, Thank you for sharing your stay experience. I was delighted to learn that you had an excellent stay. It was a pleasure to receive your compliments on our overall services. Your positive feedback has encouraged us to keep up the good work. Thank you for staying with us. We look forward to welcoming you back next time. Best regards, Per Kredner - General Manager
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Fantastic club lounge staff, great location for local extended stay/business work environment. Good quality and value for money. Better than expected food within neighborhood. Great harbor views if you want a run or stroll!
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Review collected in partnership with Hyatt Hotels
Date of stay: January 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Per Kredner, General Manager at Hyatt Regency Hong Kong, Tsim Sha Tsui
Responded 1 week ago
Dear lambritney, Thank you for sharing your stay experience. I was delighted to learn that you had an excellent stay. It was a pleasure to receive your compliments on our overall services and our associates at Regency Club Lounge. Your positive feedback has encouraged us to keep up the good work. Thank you for staying with us. We look forward to welcoming you back next time. Best regards, Per Kredner - General Manager
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Hyatt Regency Tsim Sha Tsui in Hong Kong disrespects World of Hyatt benefits, as mentioned numerous times in the reviews around. I'd like to stress upfront that the World of Hyatt loyalty program is a marketing product to provide an incentive for travellers to stay in their hotels, not a gracious generosity from the corporate. You stay 10/30/60 nights a year, you get the added benefits, it's just that simple. I also want to add that other Hyatt properties in Hong Kong (GH, Sha Tin HR) actually honors the membership statuses and provide the benefits. I have stayed a number of times as a Globalist in this hotel for its location (and for their benefit of the doubt), not one time had my room been properly upgraded, unlike other Hyatt properties in Hong Kong. Without fail, every time I check, all their suites become unavailable at 12AM the day of check in, one of the reviews has put it very well: "They will sell every type of suite until the day before check in, and magically, at 12 midnight the day of arrival, like a flick of the switch, all the suites disappear from inventory. If it is so difficult to commit to / honor World of Hyatt benefits, then this hotel should opt out or deflag from being a Hyatt property." - CXcarbonbon They would rather lose money over potential on-the-day booking than respecting the loyalty program, just why? If this is a concern of yours, go to the Grand Hyatt - it's just 15 minutes away by transport. If this is not, you probably wouldn't become a member anyway. The lounge was also disappointing, staffs were not attentive, food didn't came the first time we ordered, noisy guests without intervention. The rooms were dirty with stains everywhere - unacceptable especially during the pandemic. I wiped the table with an alcohol pad and it turned out all black - disgusting. One time there were uncleaned hair on the beddings, another time they were on the towels. For Hyatt members, this hotel is going to greatly disappoint you, you are no more than a regular guest here except the one-line thank you for your support at check-in. To enjoy the World of Hyatt benefits, please go to the other Hyatt properties in Hong Kong - even the lower-category Sha Tin HR figures out their policies better. This hotel is only good for its location. Lounge and sanitary standards below average.…
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Date of stay: January 2021
Rooms
Cleanliness
Service
Room Tip: Don't expect the hotel to honor the membership upgrades
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1 Helpful vote
Helpful
Response from Per Kredner, General Manager at Hyatt Regency Hong Kong, Tsim Sha Tsui
Responded 1 week ago
Dear DanKreisler, Thank you for sharing your stay experience. I was very concerned to learn about the suite upgrade for Globalist of the World of Hyatt Program, the service at our Regency Club Lounge and the cleanliness of our guestroom did not meet with your expectation. For Suite upgrade, our hotel has very limited inventory of suites compare with other Hyatt hotels in Hong Kong. I fully understand the inconvenience this must have caused you and I would like to take this opportunity to extend my sincere apology. Please rest assured that your feedback has been shared with my team to follow up for immediate improvement. We thank you for bringing this to our attention. Thank you for staying with us and I do hope that we will be able to welcome you back again in the future when the team and I will have the chance to deliver the high level of service that you rightly expect and deserve. Best regards, Per Kredner - General Manager
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PRICE RANGE
US$144 - US$242 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hyatt regency hong kong tsim sha tsui hotel hong kong
LOCATION
ChinaHong KongKowloon / Yau Tsim Mong District / Tsim Sha Tsui
NUMBER OF ROOMS
381
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Claim Your Listing Frequently Asked Questions about Hyatt Regency Hong Kong, Tsim Sha Tsui
Which popular attractions are close to Hyatt Regency Hong Kong, Tsim Sha Tsui?
Nearby attractions include Rashmi Custom Tailors (Hong Kong Tailors) (0.2 km), Empire International Tailors (0.4 km), and David Fashions (Hong Kong Tailors) (0.2 km).
What are some of the property amenities at Hyatt Regency Hong Kong, Tsim Sha Tsui?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Hyatt Regency Hong Kong, Tsim Sha Tsui?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hyatt Regency Hong Kong, Tsim Sha Tsui?
Guests can enjoy an on-site restaurant, a lounge, and free instant coffee during their stay.
Is parking available at Hyatt Regency Hong Kong, Tsim Sha Tsui?
Yes, a parking garage, paid public parking on-site, and valet parking are available to guests.
What are some restaurants close to Hyatt Regency Hong Kong, Tsim Sha Tsui?
Conveniently located restaurants include Yan Toh Heen (InterContinental Hong Kong), OMG Mamaday, and 8Five2 Restobar.
Are there opportunities to exercise at Hyatt Regency Hong Kong, Tsim Sha Tsui?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Hyatt Regency Hong Kong, Tsim Sha Tsui have an airport shuttle?
Yes, Hyatt Regency Hong Kong, Tsim Sha Tsui offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hyatt Regency Hong Kong, Tsim Sha Tsui?
Yes, dry cleaning and laundry service are offered to guests.
Does Hyatt Regency Hong Kong, Tsim Sha Tsui offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hyatt Regency Hong Kong, Tsim Sha Tsui?
The staff speaks multiple languages, including English and Chinese.