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Gateway Hotel (Marco Polo Hotels)

Traveller (432)
360
Panoramas (15)
Room & Suite (421)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
Rising over Hong Kong's commercial and entertainment district of Kowloon is Gateway Hotel, a Marco Polo hotel. Housed in Harbour City – Hong Kong's largest shopping complex – Gateway Hotel, the ultimate in leisure accommodation and shopping experience. In September 2013, Gateway Hotel introduced a brand new 360-degree redesigned property that defined a totally innovative design concept. All 400 guestrooms and suites underwent the redesign, which won a Global Excellence award for Best Hotel by The International Interior Design Association in December 2012. Wi-Fi is complimentary throughout the entire hotel. Complimentary mini-bar service in every room will be replenished daily. The essential refreshments vital to enjoying the dazzling energy of Hong Kong will be restocked daily in the free mini-bar.Enjoy your journey in Hong Kong to the fullest with a handy, a complimentary smartphone for travellers with the power to keep guests totally connected while exploring the city.
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Property amenities
Restaurant
Room service
Free High Speed Internet (WiFi)
Airport transportation
Banquet Room
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting rooms
Multilingual Staff
Public Wifi
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Room features
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Centrally Located
Quiet
HOTEL CLASS
Hotel links
Visit hotel website
Special Offer:Your Direct Choice

Location

Full view
Contact
No.13 Canton Road, Harbour City, Tsim Sha Tsui, Kowloon, Hong Kong China
Name/address in local language
E-mail hotel
Getting there
Hong Kong Intl Airport26 km
Shenzhen Airport53 km
Tsim Sha Tsui5 min
East Tsim Sha Tsui8 min
Neighbourhood
Tsim Sha Tsui
Tsim Sha Tsui is one of the major tourist and shopping areas of Hong Kong. With a high concentration of hotels, retail shops and commercial offices – it’s a busy and bustling neighbourhood that never sleeps. On the surface, Tsim Sha Tsui seems to only feature an abundant number of high-end retail stores selling designer brands and jewelry, owing to its popularity with high-budget shopping tours. However, it also contains a diverse range of attractions for the entire family. Whether taking a walk in Kowloon Park, exploring museums, going shopping or grabbing a bite to eat – Tsim Sha Tsui has something for everyone.
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1,485Reviews
823Photos
27Q+A
100Room tips
Traveller rating
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Popular mentions
Arrived Hongkong 9am off cruise ship and headed to Gateway. We were not due for check in until 3pm. We were greeted by Ms. Bowie at check in counter who totally impressed us with true hospitality. Ms Bowie arranged to have our room available by 11am and extended our check out
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Response from DalipSingh_GM, General Manager at Gateway Hotel (Marco Polo Hotels)
Responded today
Dear Laurie W, Greetings from the Gateway Hotel. Thank you for taking the time to share your experience with us during your recent stay. Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter. We are delighted to receive your kind words about your service experience with Bowie, our Guest Relations Agent. We will be more than happy to share your comments with her as we are sure she will be most appreciative of your compliments. Your comment about installing some USB points in our rooms has also been noted. Rest assured that this shall be on the top of our "to do" list when future refurbishment plan takes place. We are delighted that we had the opportunity to be at your service and we look forward to welcoming you back at the Gateway Hotel. With warm regards from the world’s most dramatic waterfront, Dalip Singh General Manager Marco Polo Hotels - Hong Kong
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Hotel's Favourite
This is an excellent hotel with convenient location. Modern decorations with friendly and courteous staffs under the influence of Mr. Will To. He is a problem solver, a valuable staff to the hotel. My husband and I have been staying at Marco Polo Hotel for 10 times. Even have
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Response from DalipSingh_GM, General Manager at Gateway Hotel (Marco Polo Hotels)
Responded 2 Nov 2018
Dear Teresa K, Greetings from the Gateway Hotel. Thank you for taking the time to share your experience with us during your recent stay. Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter. We are delighted to receive your kind words about your service experience with Will, our Assistant Front Office Manager. We will be more than happy to share your comments with him as we are sure he will be most appreciative of your compliments. We are delighted that we had the opportunity to be at your service and we look forward to welcoming you back at the Gateway Hotel. With warm regards from the world’s most dramatic waterfront, Dalip Singh General Manager Marco Polo Hotels - Hong Kong
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Great location with friendly service. Thank you King and Jimmy for the sweet arrangements and service. Convenient and suitable for shopaholic or couples due to its strategic location, however staying at this area might be too crowded for elderly people. Also, my family love the
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Review collected in partnership with Marco Polo Hotels
The bed is kinda old and Concave in the middle of the bed. Whole experience is great. Location is near to restaurant and shopping malls. All staff are helpful and friendly. New renovated super cozy. will recommend to friends and family
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Review collected in partnership with Marco Polo Hotels
Response from DalipSingh_GM, General Manager at Gateway Hotel (Marco Polo Hotels)
Responded 5 days ago
Dear Compass40877217321, Greetings from the Gateway Hotel. Thank you for taking the time to share your experience with us during your recent stay. We sincerely apologize for falling short of your expectations, particularly with the mattress being too soft in your room during your recent visit. Rest assured that firmer mattress is available upon request from our Housekeeping Department. Your comments and suggestions are much appreciated as they are indeed crucial in supporting our improvement efforts. We are delighted to learn that in spite of the above, you did have an enjoyable stay with us and we look forward to welcoming you back at the Gateway Hotel. With warm regards from the world’s most dramatic waterfront, Dalip Singh General Manager Marco Polo Hotels - Hong Kong
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+3
Stayed for 3 nights. The hotel is connected with the gateway shopping centre and a stone throw from the nathan street and habour. There is alpenty food choice around the area. Service is excellent, always answers to our request and exceed expectations. We stayed in the
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Response from DalipSingh_GM, General Manager at Gateway Hotel (Marco Polo Hotels)
Responded 5 days ago
Dear gonkkong, Greetings from the Gateway Hotel. Thank you for taking the time to share your experience with us during your recent stay. Please note that the practice of allowing children under 13 years to enjoy Continental Club privileges at the hotel was applied for a period some time ago. Unfortunately, we received negative comments, therefore, the practice was stopped. We can understand your disappointment and we apologize but this is a business decision we have made. Notwithstanding this, we introduced a “Canton Lounge” on a lower floor at Marco Polo Hongkong Hotel as an alternative where children under 13 years can enjoy the same Continental Club privileges. Although this is not currently available at Gateway Hotel, it will be amongst our foremost considerations should we push through with our plans of hotel refurbishment. Your comments and suggestions are much appreciated as they are indeed crucial in supporting our improvement efforts. We are delighted to receive your kind words about your service experience with our Senior Duty Manager, Michael Chiu. We will be more than happy to share your comments with him as we are sure he will be most appreciative of your compliments. We are delighted that we had the opportunity to be at your service and we look forward to welcoming you back at the Gateway Hotel. With warm regards from the world’s most dramatic waterfront, Dalip Singh General Manager Marco Polo Hotels - Hong Kong
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All photosTravellerRoom & SuiteDining Pool & BeachBusiness Centre & Event RoomsFamily and Play Areas
Professional photo exclusively commissioned by TripAdvisorGateway Hotel (Marco Polo Hotels)
The Gateway Suite at the Gateway Hong Kong
Professional photo exclusively commissioned by TripAdvisorGateway Hotel (Marco Polo Hotels)
The Deluxe Room at the Gateway Hong Kong
Professional photo exclusively commissioned by TripAdvisorGateway Hotel (Marco Polo Hotels)
The Gateway Suite at the Gateway Hong Kong
Professional photo exclusively commissioned by TripAdvisorGateway Hotel (Marco Polo Hotels)
The Gateway Suite at the Gateway Hong Kong
Professional photo exclusively commissioned by TripAdvisorGateway Hotel (Marco Polo Hotels)
The Gateway Suite at the Gateway Hong Kong
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12345683
Go to the back side. Front is impossible
1 vote
Our Superior Room with twin bed is good enough to accommodate your family as the room size is around 399 sq.ft. and twin bed is large at 4.5 sq. ft. x 6.5 sq. ft. Please feel free to let us know if you have any inquiry and we look forward to warmly welcoming you and your family to Gateway Hotel.
0 votes
what is the size of a full bed? in a superior double room? thank you
Dear agnes S, The size of a queen bed in Superior Room is about 60 inch x 78 inch (5 feet x 6.5 feet). Please contact our Reservations Department if you have any enquiries. Thank you. Helen Tan Hotel Manager
0 votes
Thank you for choosing the Gateway Hotel. We have two types of twin bed room, which are Hollywood Twin Room & Normal Twin room. The size are 42” X 78” inch and 54” X 78” per bed respectively (1.06m X 1.98m and 1.37m X 1.98M). When you book three persons in Hotel website, the rate is included the extra bed charges. The size of an extra bed is 37” X 78” (0.95m x 1.98m). Should you have any further inquiry, please do not hesitate to contact our reservation department. Look forward to welcoming you at the Gateway Hotel soon.
0 votes
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123456
"more tv channels"
"The hotel is generally quiet and the rooms have good sound proofing so any room is ok!"
"Superior rooms are very spacious."
"Ask for the sea view room"
"Upgrade if you want a view"
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12345620
PRICE RANGE
US$210 - US$396 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
香港港威酒店gateway,hong kong hotel hong kong
LOCATION
ChinaHong KongKowloonYau Tsim Mong DistrictTsim Sha Tsui
NUMBER OF ROOMS
400
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