Been living here for the past 4 months and I wish I could stay longer. Staffs here are attentive and caring. Duty Manager, Honz, did an exceptional job to make me feel welcomed and taken care of every time I see him or need help. He is definitely a life saver when it comes to emergency. My room was always impeccable after each clean up. I couldn't ask for a better team. Bravo!
I came to HK for work in summer 2021 and found Ovolo TSW via Dash Living. I stayed here for a good seven months and it has been a wonderful experience. The staff, from management to housekeeping, are all very helpful and responsive, In particular, manager Hone is exceptional in responding to emergent needs (e.g., forgetting to bring along the key card) and other random requests (e.g., borrowing a chair). Mails and packages were delivered to my room when there were any. What's more, the hotel is located in a convenient spot of HK Island West, surrounded by lots of high quality local and international restaurants. All in all, I highly recommend a long stay here at Ovolo TSW.
I moved into the Sheung Wan by Ovolo in April 2021. Initially a three month lease, I ended up staying for over 8 months. The convenience of location, quality of service and reasonable price were factors which kept me staying on. There was only one price increase to my lease which was communicated to me in a timely manner. My stay included room cleaning services once a week, WiFi, access to the communal “speak easy lounge” to do work and heat up my meals, a gym and clothing washing service. The restaurant Te Quiero Mucho serves delicious tacos and margaritas, which I enjoyed during the festivities of the Euro football tournament! The staff were great, especially Honz, who I could contact around the clock. He even provided his mobile number for cases of emergency. The rest of the staff were professional and hospitable - a really nice group of people. As one can expect during Hong Kong summer, my air conditioner unit struggled to keep up. However it was easy to get this issue fixed. I had meals delivered to my room on regular occasions without complications. My co-tenants were pleasant and I felt a sense of community with the familiar faces after a while. One downside is that the lift is slow and doubles as a service lift, which can make coming and going a bit of a slog. In the bigger picture however it really wasn’t that much of an inconvenience. I would highly recommend a long stay at the Ovolo. Location, price and quality of service are unbeatable.…
When I first arrived on a late night with many bags and belongings the front desk manager personally helped me move in. He was very friendly and the whole experience was consistent in my stay for around 6 months at the Ovolo. The restaurant TQM below is amazing. the interiors are cosy as well, energetic music. Good food.
The engineer came to my room without my permission TWICE. And the managers here are very irresponsible, one pretends he listens, the other one she doesn’t even know what she should do. The room is clean, and the rent is reasonable. But the management here is terrible. And you will be sharing the lift with the restaurant at 2nd floor, the lift’s always occupied because they need to deliver their food. And they always leave kitchen stuff in the lift for the whole night. You definitely can find somewhere better than here with 8k-9k budget. I stayed here for a month, I never spent a day not wish I could leave this hotel earlier. Poor management, terrible attitude.
I checked several hotels before choosing this one, the location is perfect! . Is my first time staying in a service apartment and i feel very comfortable here. The staff is incredible i have worked years in customer service and these guys are the one of the best : Honey the receptionist is professional , always happy and helpful. He didn’t mind to assist me even after working hours 🥳. And Gimena from the restaurant is just amazing 🙂 I rented the smallest room but with the right furniture you can fit everything you need and i love its big windows . Overall, i am very happy with my big comfy bed, my weekly cleaning, the small gym, the laundry room, i enjoy the lounge on the 2nd floor with the coffee station and kitchenette. I enjoyed to spend time in the lounge when there is not events. Is quiet ( great for study or work) and spacious. An asset for the residents I’ve extended my stay to one year 🥰…
When i came to just check out the rooms available, Honz was so friendly and helpful and showed me around and advised me of all the service the hotel provided. The hotel room is very modern and clean. Thanks for the amazing stay!! Fantastic hospitality and could not recommend it more :)
The staffs were welcoming. They made sure my stay was comfortable during quarantine. The room and the bed are comfy. I would recommend this place to any solo travellers or those who need a place to stay for quarantine. Everything's spot on!
My wife, 4 month older daughter and I chose the two room suite at the hotel for our two week mandatory hotel quarantine in Hong Kong. We came out extremely happy with our decision on several fronts: - Quality of service was excellent. Staff was responsive over phone and WhatsApp delivering service with minutes of our request. Went out of their way to accommodate requests (printing, food, refills, linen replacements, etc.) no matter the frequency - Rooms, bathrooms and linens were extremely clean. The decor added warmth to the dull 14 day quarantine - All necessities were packed efficiently in the room - Breakfast was very wholesome - Facilitating smooth communication and pickup / drops offs of food etc. with our family - Very thoughtful gestures throughout the stay - surprise food items and entertainment gifts Like most hotels in Hong Kong, the size of the rooms (despite us getting a two room suite) were small and ofcourse the overall cost was steep. But we were the ones who choose the ordeal to travel and quarantine for 14 days in the December period. Would highly recommend this hotel for those visiting the city and most certainly for those who have to bear a 14 day mandatory quarantine in HK!…
Wonderful team,very caring and refreshing, we enjoyed the stay. Freat treatment, from the GM to every employee at the hotel. Congrats, keep up the fantastic work! The Mexican food at their restaurant is great would come back anytime