The hotel itself is decent and historic. With magnificent views of the street and great amenities. I really like the smell of the soup and amenities in the hotel, which in my view is way better than those offered at other luxurious hotels, such as Waldorf. I stayed at the heritage suite. While the decoration is not modern, it is an accurate reflection of what Chinese aristocrat's household conditions were like one hundred years ago. I really enjoyed the historical feeling accompanied by it and I am eager to experience more of the heritage Suite. The hotel participated in the GHA program and as a GHA black card member, I had received pretty generous upgrades which is a pleasant surprise as those are not so often in other GHA hotels. The hotel staffs were amazing. Polite, attentive to details, and my requests were responded to in a timely manner. In fact, it is unusual that hotels in Beijing can maintain such a high level of service, given how inadequate the hospitality industry is in China. However, there is one thing that really bothered me. Even if I am an in-house guest and have already shown more than four kinds of documentation to the staff, which had all been taken pictures of, and myself being a resident of Beijing at that moment. Every time I access the Hotel door, there was always one rude door woman who asked me to write my national identification number, name, and my phone number on a piece of paper. And this paper is displayed in public and anyone can take a picture of it. The ridiculous part is, she only asked me and my girlfriend to do this and did not ask other guests. I had made a complaint to the management on the first day and nothing changed. In fact, on the second day, she became even ruder and said if I tried to not write my info, which the hotel has, she will call the police on me. And after complaining to the front desk again, she came to the front desk and even yelled at me. And one more thing I want to add is, after covid broke out, I had stayed more than one hundred nights in hotels ranging from the Middle East and across China, never had I once been asked to write all those info on a piece of paper for public display. This is simply a misuse of power and a ridiculous action because the hotel already had all of my info when I check-in. To this day, I do not understand her action and I will not return to this hotel until covid is over. Her action is a great violation of my privacy and had integrated an enormous amount of fear into myself, which I had never experience in any hotel before. With all that being said, this hotel is still a wonderful hotel and I would definitely recommend anyone interested in Chinese history to visit it.…
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.