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Excellent customer service. The staff was very friendly and helpful. The reception Staff answered all questions. And the staff in the lobby, like Patrick ck, was welcoming. The breakfast was great and delicious.
Thank Mara G
Response from PullmanKinshasa, General Manager at Pullman KinshasaResponded 6 days ago
Dear Mara G.,
Thank you so much for your encouraging comments.
We hope to welcome you again very soon.
We went to the Pullman for 6 days of conferences. The conference room was spacious and nice, food was on time ready and abundant. The only improvement to make is with the coffe break snacks there could more healthy option although the pastries were wonderful.
Thank Nicole I
Response from PullmanKinshasa, Public Relations Manager at Pullman KinshasaResponded 1 week ago
Dear Nicole I,
It is always a pleasure to receive positive feedback from our guest . Thank you for taking the time to share your comment. We hope to welcome you again very soon.
Airport assistance exceptional! Best part of my stay. Yedidia gets 5/5 for excellence! The hotel experience was not as good and attention to detail is required to get back to it’s former glory. Still recommended.
1 Thank cleonebakker
Response from PullmanKinshasa, General Manager at Pullman KinshasaResponded 1 week ago
Many thanks for your encouraging and constructive comments, we definitely working on what you have mentioned.
We hope to see you again soon and you can witness the change.
1. Phone in room did not work for 1 1/2 days
2. Thermostat in room did not work. The room was freezing. Had to shut off cooling system entirely in order to be comfortable temporarily, then turn back on to cool down.
3. Water to...More
Response from PullmanKinshasa, Manager at Pullman KinshasaResponded 1 week ago
Thank you for taking the time to tell us about your experience at the Pullman Kinshasa Grand Hôtel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At Pullman, we strive to provide...More
The hotel is very well located and secured. Book the Deluxe room with view on river and swimming-pool. I enjoyed the very large variety of natural juices along with a rich breakast buffet. Staff is helpful.
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Response from PullmanKinshasa, Guest Relations Manager at Pullman KinshasaResponded 1 week ago
It always a pleasure to receive poisitive feedback from our guest. Thank you for taking time to share it.
We hope to welcome you again very soon!